PlayerAuctions
reviews and complaints

I Had an account suspended because my friend logged onto his player auctions account on my laptop. Because of that, both my account, and his account was suspended. Now, while talking with customer support trying to resolve the issue, without even trying to help they say "Both (Name 1), and (Name 2) are not registered to (My name), we will now close this ticket". Now, My account is banned, my friends account is banned, and we can't make new accounts because of this one account rule, and we cant get our accounts back because their customer service is horrible and does not attempt at all to help. I genuinely believe now that they are just ignoring my emails.

Hi may i know why is my new created account is suspended thanks?. i havent done anything to the account yet .iam wanting to buy from your site because you have the cheapest items and have a high credibility, i really wanted my account to be unsuspended because i want to use playerauctions imediately for my world of warcraft accounts and my Dota 2 accounts thanks!

Hi so today I tried ordering a rs account from a seller.. If you're here Richard can you please respond.. So the first time I tried using my PayPal and it was declined and then the 2nd time I ordered and my payment went through but on this... excuse my language. Piece of [censored] of a system they are running it said my payment didnt go through. Checking my bank statement I was charged and not given the account info per them saying my payment was invalid. I tried emailing and reaching out to you guys. I have proof that it did go through. I however wont post screenshots of my bank info here with the transaction, I did however email you guys all the screenshots. My order number is 4907085 and ticket number is 245381. Please have the decency to respond and correct your wrongs.. I'm not trying to wait 10 years for my bank to figure this [censored] out with you guys.. so either contact the seller and tell him the payment went through or charge back to me the amount I paid for the account. Thanks

It took a little long but the payment for order # 4900647 has been sent, completed and now I am waiting for hear from PlayerAuctions.

So here is what happened.

I tried buying a RS account.
Opened the order, started the payment process.
I decided to pay with some BTC's that I had with CoCoin.
When you do this, it gives you a 15 Minute link that expires.
Well I sent the BTC to the address provided and the link expires before the payment gets transferred over.
So now GoCoin is telling my to contact PlayerAuctions for them to review the payment.

Nothing has happened as of yet, and the order still says pending payment even though I have paid fully ( Have pics)

Ive sent an email to support but I have got nothing back yet.

Is richard with PA here ? seems to be my only chance ?

Also, BTC value so right now, It is a couple dollars over what I owed. They better not let it go down in value, as I paid it with a timestamp.

It is saying to contact the merchant to review the payment.
Please contact me asap.

I recent wanted to buy a pokemon go account and so I found a reputable seller went through all the steps and then it tells me payment unsuccessful and to try again so I re-enter all the information and try again thankfully after it said failed again I checked my bank I got charged twice and had nothing to show for it except a few emails saying "payment unsuccessful you were not charged" if that's the case where did my two processes of 51 (over 100$) dollars and some change go to? And my bank statement states both payments went to your company. Help us appreciated.

Was selling a runescape account for x amount of money and when i set up automatic payment, the amount i was selling it for changed and defaulted to 5 dollars. Person logs into my account, drops everything and logs out. I still have the account i changed the password, doesnt matter since he never wanted it. Go to re sell my account because its still worth a little something and when i go to sell it, it says "the account is suspicious of fraudulence and you are forbidden to continue" so not only did someone wipe my account clean of all its items because your systems changed my price without even notifying me, but now i cant even sell the account itself. Ive tried emailing but havent heard anything in 2 days and the response i got from the playerauctions twitter account is "due to safety reasons we cannot give you details on why the account can not be posted anymore" then they tell me to go sell my account on a different website. Like what? thats the reply i get, "go sell my account on another site" what type of support is that?

These people are [censored]ing [censored]s. I simply needed to change my phone number linked to my account. The asked me to send them a picture of my id and another of me holding it. I did, they said it wasn't clear. I literally sent them 4 or five of each of the requested photos which my information and self were clear. They refuse to change my phone number. So frustrating. I feel they are literally playing games and laughing at me.

Hello.

I visited this website because a friend said that it would be a perfect place to sell my fortnite account. So I created an account and started seting it up. In my offer I give some info about the account and wrote that if they have any questions or want to see more pictures they can contact me in discord i click done after some time I go to check om my offer and saw that the offer has been cancelled by admin. I go to my mail. I got mail from Them. (Remember the text where it says you may not give discord Skype, etc. Is very small on a phone) in the mail is saying you Violated our policy and your account has been disabled to unlock your account, you have to pay 150 dollar fine. I contact Them and ask if it really could be true that I make ONE mistake and then I have to pay 150 dollars. Instead of answering my questions they just answer with the same "to unlock your account, you need to pay the fine" don't ever use this website! 0 star rating.

My account name was "garousavage"

I created an account with this shady website. I was recommended it by a friend.

After creating the account I clicked the inbox feature, to check if they sent me a welcome message.

After clicking I was redirected to a page telling me

"Your Account has been suspended.

While your account is suspended, you can still login. However, you will ONLY have access to your Dispute Resolution center. All other functions, including buying and selling, have been disabled.

For more information, visit our help center."

Wtf is up with that?! I literally just created the account.

There is no reason for me being suspended.

I broke no rules, I did not have "another account" as they seem to throw around alot as an excuse.

There was no reason for me to be suspended, other than a bug in their "security system" that they are always vague about.

The same bug they even mention in their website as a possible cause for being suspended!

"Occasionally, a system bug or mistake by our staff. "

I brought this up in the multiple emails I tried sending, but they never even addressed it!

I don't believe they even read my emails, complaints or responses!

They just kept copy pasting the same BS automated responses!

The fact that they refused to actually talk to me, have no customer service number, and removed their "live chat" feature, really shows you how sketchy this company/website really is.

Also, last time I checked, MY INFORMATION IS just that MY INFORMATION! You have no right to MY INFORMATION, if you refuse to even address me as a human, much less offer me services.

Also your security reasons response when asking for the reason for a suspension is BS and you know it.

"As much as we would like to give more details regarding the suspension of your account, please know that for security reasons we are not allowed to give more information other than the email we have sent to you previously. We hope you understand that we are just following our protocols."

You just refuse to admit you were wrong, on paper, because it can and would easily open you up for lawsuits, due to you stealing from and mistreating your clients in the past that you gave similar vague responses to.

You are a disgusting excuse for a business.

I demand a legitimate human, not automated, response explaining, in detail, why I was suspended specifically. I expect there to be proof supporting any and all claims against me as well.

If you are unable to produce the aforementioned response, I expect to have my suspension lifted or at the very least allow me to delete my account and you will purge all my personal information from your servers/data banks.

I am utterly appalled at your lack of compassion, customer support, and overall transparency.

Once again, before you ask, my username was/is "garousavage". My personal email should be attached to the account, feel free to email me with a honest and respectable response that will actually offer a solution to the problem your company created.

I sold a Fortnite account for 300$
so it had the security thing for 7days and so i had to wait 9days for my money, not a problem but now in the morning i got a payment sent by player auctions 255$ (with all the fees) but about 7minutes later the sent money was canceled? I don't know why but i would like to receive the money.
https://gyazo.com/df715488e289657818a4ec57b760d6c8
https://gyazo.com/f810d3f079adce9b4fffadba630f45d0

I tried to register for Player Auctions to sell my accounts, got immediately suspended, and the customer reply was the User Agreement statement, no resolutions, just a stubborn response that the suspension is binding. I asked my friend to register, where he used genuine information as well, and, to our surprise, he was banned immediately, with the same customer support reply.

Now I do not want to jump into conclusions of prejudice against users of my country, which is ethically unacceptable itself to generalize in such a manner, but if you want to save time and patience, I suggest conducting your selling business elsewhere, as you will receive the same old response with no actual value, as the customer support is simply uncooperative, where I'm sure people would go the distance to prove their identity.

I sold an account on 2/27/19 and now the buyer is asking for a refund due to financial issues. I am not opposed to the notion, but there are a few concerns that I have.

1. How should I proceed? I am afraid of a chargeback.

2. How will you ensure he returns the account? The buyer currently has my account information, and the threat of a chargeback and still having my account concerns me.

3. Since the BUYER is asking for a refund, and I was not the one responsible for the return, am I still responsible for the $50 fee to return his money?

Please help.

Username: supholmies
Order ID#: 4665104

Best,
supholmies

February 28th, the day of the spawned Tbows.

There was a bug exploit in OSRS which caused a rollback of the servers. I messaged the seller to discuss rectifying this as our trade happened during the rollback time. This would mean that not only do they get my payment, but the seller would get his gold back.

Of COURSE the seller quickly submitted screenshots stating the trade happened, but come on? In this case do the right thing. After the rollback the seller would have his gold back so it would be as if the trade never happened... well. Except for the fact they would still get my hard earned money.

I started a dispute but things look gloom.. Playerauctions does not read into disputes and sticks to their "delivery policy" but I presume MANY other buyers are going to run into this problem due to such a large bug exploit. Why should the company keep all of our cash and not simply return the gold we purchased (and own) in the first place.

Recently I have run into an issue with playerauctions when trying to purchase goods off the website, I have been a customer for close to fourteen years and have never had this much trouble with them in regard to payments. I submitted a payment via paypal which was rejected BY THEIR BILLING SYSTEM when I emailed support I was told it was because my paypal was "at risk"

Melissa (Supervisor) (PlayerAuctions)

Feb 26, 09:43 CST

Hello blackthantos,

Thank you for reaching out to us regarding your order. I understand that you are concerned about your transaction being canceled. We regret to inform you that your payment to PlayerAuctions has been declined by our payment risk systems. Unfortunately, due to security reasons, we can't provide any further information as to why the order was cancelled.

The payment has been released or voided at our end when the order was failed. In rare cases, it might take up to 5 business days to receive funds in your account, this is especially true if the payment was paid via credit card. Rest assured that your payment has been released and you will be refunded for the transaction.

For now, the solution we can provide to ensure that your order won't be canceled is to use GoCoin as your payment method. Through GoCoin you will be able to pay with Bitcoin, Litecoin, Dash, or Bitcoin Cash.

Thank you for your understanding and we hope this won't stop you from using our site.

Should you have any other PlayerAuctions concern, please do not hesitate to reply to this email.

Regards,
Melissa

Hello blackthantos,
We regret to inform you that your payment to PlayerAuctions has been declined.

If you wish to place another order, we advise you to use GoCoin as your payment method. Through GoCoin you will be able to pay with Bitcoin, Litecoin, Dash, or Bitcoin Cash.

Thank you for your understanding.

Regards,
PlayerAuctions Payments Compliance

So here is my issue, I am the owner of the paypal account which works perfectly fine with other purchases I might add, also up until the later part of Feb, it was working fine on playerauctions, customers should not be getting told to utilize gocoin, bitcoin etc, IF playerauctions no longer accepts paypal or doesnt due to a billing issue on their end they should be forthcoming with this information, yet again the customer service at playerauctions has proven to be poorly handled and frankly inexcuseable. You (playerauctions) should be able to tell a customer WHY a payment form is being rejected by YOUR billing system and not give the BS answer that I was sent by Melissa.

So this was my first time selling on playerauctions, after a bit of hassle and getting my account banned/unbanned for no reason I finally managed to sell the account, I offered 1 week insurance but for some reason they made me wait 11 days to get my payment, and now that the time has come for me to recieve my money, the payment just says "Now being processed". What does this mean? When will I get my money? Why do I have to wait this long?

I have a purchased a D3 account using PlayerAuctions' website. I did but accounts many times without no problems. This time, I had to face the "famous customer service"

I ordered the offer #4506282
Order appeared on my orders page
I completed payment through my SKRILL account
Skrill charged me for the exact amount
The web site directed me to the orders page.
The payment wasn't reflected.

I opened a ticket, since this is your only way to contact the company. I was told there might be a glitch and I could be refunded in 48 hours if I cancel the order. I did cancel the offer and wait for my refund.

This is where my journey began with playerauctions. I sent all the payment proofs, the transaction ID, amount of the money, transaction referrence ID, screenshots. But I haven't heard of anything in regards to. I have opened additional tickets,,, wrote them on facebook, twitter and called them (the phone number is not valid)

I never imagined this many reviews can be true but seems like it's. I am waiting for Richard to reach me out to solve the problem, since I read over 100 review and seems like he is the only one that can help me.

One day i was searching for a way to buy a fortnite account.
I found this website called playerauctions.
I registered, checked out some accounts and went on to do other stuff.
After a while i came back to the website and logged on with a one time password. Went to the account settings i think tab and saw that my account was suspended.
I asked my family members and a friend of mine to make accounts aswell to see if they would get banned or not and to my surprise they all got instantly banned
I wrote 4 tickets in total. All i got is some weird automated message that theres nothing i can do and that the decision was final.
Hopefully somebody else rather than a robot will see this and i can resolve the wrongful ban.

Recently, I created an account to supposedly sell my Fortnite account on the website, but was literally suspended the same 10 minutes into creating a thread. I have never been on this site ever before and when I contacted them they said there is nothing they can do and just ignored me afterwards. 1 star until they tell me whats going on. Worst "customer service" I've had to deal with yet.

I sold an account a few weeks ago. This was the first time I have ever sold anything on playerauctions.com and I did not know exactly what to do. The buyer filed a dispute a because I had not transferred the email address in 20 minutes. We cleared this up and the dispute was settled. The account was transferred. The insurance time has passed and the disbursment status has been "now being processed" for several days.

Again, the dispute was settled almost immediately and that was weeks ago. Now the disbursement is "processing" for almost a week.

There is absolutely no way to contact them. I follow their "contact us" link and it takes me to the Help Center. There is not email link on the Help Center. There are only links to articles which do not help me.

At the top right of the Help Center is a link to login but it will not accept my login information.

So I just sit here and wonder if I will ever get paid. There is no one I can ask and nothing I can do.

Player auctions is a scam.

Hello, i feel really disapointed about player auction.

I buy a account on March 26th all was fine i get the acc etc.
But for a 100$ acc i take a insurance.
Few month later like 2-3 i see i can't acess to the account.
I'm like "Damn he scam me anyway it's over"
But ! in november i remember i have a insurance.
So i create a dispute provide screenshot of steam i can't connect and the account have a mobile authentificator.
The next day i see on a forum, the guys who sell me the account on March sell it again it was so [censored]ing lucky like win lottery he have the old account on this forum since 2012.
And by chance he post only one time on this forum for selling his account few day ago.
I understand the mistrust of playerauction cause it's impossible he post few day before i post a dispute.
it's the biggest coincidence, and next day they said to me dispute closed we don't refund you.
It's disgusting the seller on playerauction dispute never respond
100$ wasted i would like to retake for chrismas.
Don't buy on player auction, go on playerup and don't take insurance it's useless !

PS : Sorry for my english