Menu
PlayerAuctions
PlayerAuctions Customer Service Phone, Email, Contacts

PlayerAuctions
reviews & complaints

www.playerauctions.com
www.playerauctions.com

Learn how the rating is calculated

3.8 394 Reviews

PlayerAuctions Complaints Summary

267 Resolved
127 Unresolved
Our verdict: With a good resolution rate, PlayerAuctions generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
Claimed
PlayerAuctions has claimed their business profile
Get notifications about new complaints and reviews of PlayerAuctions. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

PlayerAuctions reviews & complaints 394

Sort by:

Newest PlayerAuctions reviews & complaints

ComplaintsBoard
A
2:06 am EDT

PlayerAuctions scammed for 19e

I bought a Blizzard account with Overwatch (order 3767373) and I was able to login initially and changed the password but the owner reset the account in like 1 hour and now I cannot use it anymore. It says the account does not exist. I escalated this to Player Auctions to get money or the right details but they said the seller was right because I reset the password. I will see how this website gets more attention from a higher forum since it promotes fraud and scamming.

Read full review of PlayerAuctions and 1 comment
View 0 more photos
Update by Adrian Roditis
May 16, 2018 2:31 am EDT

I just submitted a complaint to IC3. I don't have time for silly games.

Hide full review
1 comment
Add a comment
PlayerAuctions Team
PlayerAuctions Team
, US
May 16, 2018 8:54 pm EDT

Hello Adrian,

I'm very sorry to hear about this. The reason the case got closed is because the evidences you have sent is insufficient, and you might have missed the disclaimer we have posted when buying an insurance package. You can see a sample of it here: https://i.imgur.com/xuvAhYo.png

Again, my sincerest apologies. Please contact support@playerauctions.com if you have any other questions or follow up inquiries about this case.

Best regards,
The PlayerAuctions Team

ComplaintsBoard
J
12:45 pm EDT

PlayerAuctions account reclaimed

Hello,
I have some serious problems with the seller. The first account got hacked so the seller offered me a new one. When I got the second I have spent around 20$ on fortinte v-bucks. He told me that when I give him edited positive feedback he will give me the account. He also told me that to compensate for the money I've spent on the account I can open a disputed for 20$ and he will accept it. He is not responding for 3 weeks and I don't have any account. He told me to message him on mail and not through PlayerAuctions.

I added a video with the messages.
You can stop them if you want to read them

Read full review of PlayerAuctions and 1 comment
Hide full review
1 comment
Add a comment
PlayerAuctions Team
PlayerAuctions Team
, US
May 14, 2018 8:42 pm EDT

Hello, JoX,

I'm sorry for the loss of your account. I can see that this is an issue with the seller and not really with the PlayerAuctions platform. Please know that deciding to write or edit a review based on a seller's promises is entirely on the user, and we cannot account for this. Moreover, we always encourage discussions to be done on our website using the on-site messenger, because the moment you discuss transactions outside of our site, we can no longer monitor it and provide you assistance for it.

Also for accounts, we cannot compensate any additional purchases on that account, as the insurance is only meant to cover the account you bought and anything that came with it.

We cannot view videos here or process evidence; could you please send those to support@playerauctions.com instead? Please include the details of your concern, as well as your username and order ID.

Best regards,
The PlayerAuctions Team

ComplaintsBoard
S
6:56 am EDT

PlayerAuctions csgo steam account

This is the worst support i've ever talked with, i bought this account from their site and the seller gave me the info. Everything was good for a while, until suddenly the account was reclaimed back to the real owner, the seller was suppose to provide me with a new account, but sold the account he gave me to some other guy then just learnt he is a scammer. Advice, dont buy from a guy named ricoUA on PA. or even better, avoid PA at all cost, f[censored] PA bunch of useless support and sellers.

Read full review of PlayerAuctions and 1 comment
Hide full review
1 comment
Add a comment
PlayerAuctions Team
PlayerAuctions Team
, US
May 08, 2018 9:05 pm EDT

Hello Sool,

I'm so sorry to hear about what happened with your CS:GO account. Were you able to dispute this? An important part of our process is proving your claim, and we do this by asking users to send compelling evidence for their case. This is in place to make sure claims are validated and for the process to be completely fair to sellers as well. I'm sorry but it looks like you weren't able to send evidence for your case, and our team had to close it.

In case you'd like to send anything to support your claim, our team can always check on it again to see if anything can be done. Please send it to support@playerauctions.com.

Best regards,
The PlayerAuctions Team

ComplaintsBoard
J
12:04 pm EDT

PlayerAuctions insurance, disputes

Don't buy playerauctions insurance and they are biased on keeping the money. dispute  #19926.
I had a dispute about one of the sellers who sold me an osrs account. the owner recovered the account and I had proof that it was him. but the owner decided to play "dumb" and started stating stuff that basically dug a deeper hole for him. I escalated it but playerauctions sided with the owner, I believe they did this to prevent them paying me out.
So the moral of this story is don't trust player auctions with anything. don't buy their insurance because it's a way for them to steal your money and not delivering to their promises.

Read full review of PlayerAuctions and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
PlayerAuctions Team
PlayerAuctions Team
, US
May 02, 2018 3:01 am EDT

Hello John Paul,

I'm very sorry to hear about what happened with your order. For disputing cases like these, we require buyers to submit compelling evidence to us which is usually in the form of an email statement from the publisher. We have made a disclaimer for this when you purchase an insurance, and you might have missed it: https://i.imgur.com/xuvAhYo.png

We have this as part of the process in order to ensure that claims made during a dispute process are valid and true, and consequently this makes the process fair for the sellers as well. We'd like to note that we are not in the business of preventing any insurance pay outs. We're just focused on making mediations and disputes fair to all parties involved.

If you have other questions about this, please send an email to support@playerauctions.com, John Paul. Our apologies again for the hassle on your part.

Best regards,
The PlayerAuctions Team

ComplaintsBoard
N
1:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

PlayerAuctions site is a ripoff

I purchased a Clash of Clans account from a seller and 2 days after the owner of the account cursed my clan and left. So i opened a dispute with P/A claiming that I don"t have full access. Because the seller is still using the account and i wanted a refund. But instead they just threw my dispute in the garbage like I'm no body taking away my hard earn money. Now i lost the $111 i've spent and i dont even own the account. I strongly believe that the seller is an employee at this rip off company.

Read full review of PlayerAuctions and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
PlayerAuctions Team
PlayerAuctions Team
, US
Apr 26, 2018 9:04 pm EDT

Hello Naaiym,

Sorry to hear about the loss of your Clash of Clans account. I'd like to state for the record that sellers on the site are independent users and are never part of the PlayerAuctions team.

For cases like these, we require buyers to submit compelling evidence for their claim. This is in place in order to make sure claims are warranted, and also for the process to be fair to the sellers. If you are able to secure any evidence, please send it to support@playerauctions.com and include your username and order ID, and our team will re-check the case and the details. Thank you in advance.

Best regards,
The PlayerAuctions Team

ComplaintsBoard
E
8:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

PlayerAuctions extremely poor service all around, every time

Okay, so this is maybe my fourth or fifth time buying from PlayerAuctions. I thought maybe this time would be different, but no. I'm honestly fed up with these guys and will never give them another chance. Here's the timeline:

-4/25/18, 6:00 AM: I create an order.
-4/25/18, 6:26 AM: I see that, once again, the order is stuck on "verifying payment" and must be manually dealt with by support... like every other order I've had to do. I create a ticket.
-4/25/18, approx. 11:00 AM: I have gotten no response at all. I relay this in the help center, and cancel the first order, being fed up. I tell them that the order has been cancelled.
-4/25/18, approx. 11:10 AM: Support finally replies, saying "sorry, can't help you as you've canceled your order already" and then copying and pasting an article on verification, as if this was somehow my fault due to ignorance. It isn't.
-4/25/18, approx. 11:13 AM, I make a new order, tell them this in the same ticket, and wait.
-4/25/18, 9:00 PM: I have gotten no response still. My order is still on "Verifying Payment" and I have two emails in my inbox from PayPal saying it needs to be processed by PlayerAuctions. I make a new ticket regarding my already open one and how utterly outrageous and unacceptable this is.
-4/25/18, 9:45 PM: I start typing this. At 9:48 PM I get a response to my original ticket finally, over ten full hours after the last one I got. I've been trying to buy for a total of 15 or 16 hours now.

I have decided I will never use this service again. I strongly advise that nobody else does, either.

Read full review of PlayerAuctions and 1 comment
View 0 more photos
Update by EIucidate
Apr 26, 2018 6:58 pm EDT

Update of the update: I spammed their inbox, finally got a reply. Apparently I’ve now been “escalated to their IT department” and they’ve been having an issue with their auto email system (that’s an absolute joke) so instead of putting up a disclaimer literally anywhere on their site before or during checkout, these slimeballs are still allowing people to waste their time and are barely even bothering to respond to all the tickets unless it’s to “escalate” your ticket to a different team you can’t contact directly, so you can’t bother them anymore.

Update by EIucidate
Apr 26, 2018 6:35 pm EDT

Update: In case anyone cares, it is now 4/26/18 at 7:34 PM. It has been over 36 hours since I’ve created my ticket, and almost over 24 since I’ve even received a single reply from support despite multiple emails. This is just disgusting.

Update by EIucidate
Apr 25, 2018 8:12 pm EDT

Okay, so, this is maybe my fourth or fifth purchase from PA and I'm done with them. Every time I try to buy, my order gets stuck on "Verifying Payment" (something they say takes no longer than five minutes to automatically complete) and I have to wait a varying amount of time to have them fix it, because they cannot correctly do the one thing they're supposed to: process my order. So THIS particular time, I wait half an hour or so, and then make a ticket saying my order has been doing this for longer than 20 minutes. An hour goes by, nothing. Two, three, four hours - no response. I get fed up and cancel the order, and reply to the ticket saying I cancelled the order. Ten minutes later that absolute [censored] Reiner finally replies to me, with some copy and pasted crap "explaining" their payment verification system to me. PayPal has literally sent me multiple emails saying my payment is cleared on my end and is literally waiting to be processed by PlayerAuctions. I've tried to show them these emails, but after Reiner's first reply nine hours ago from the type of typing this, I have heard nothing and had to make another ticket concerning my already open ticket. It's been nearly 15 hours in total that I've been waiting for an actual response from PA support but all I've gotten was one copy and pasted BS response. Is this how they treat returning, repeat customers? It's such a joke. Once I finally get what I paid for I'm going to be done with this [censored] service. I honestly hope they end up feeling the consequences of their poor treatment of people and have to shut down.

Hide full review
1 comment
Add a comment
PlayerAuctions Team
PlayerAuctions Team
, US
Apr 26, 2018 8:54 pm EDT

Hello Elucidate,

I'm very sorry to hear about this and I'd like to sincerely apologize for the massive delay in the processing of your order. I'd like to share two explanations as to how this process goes, and why we go through this process.

1.) We verify the payment of first time customers, or customers who have been inactive for quite some time. There are also other cases when a user for example has changed to a different location or IP address. We send a verification form to the email address of the user's payment method/option, and you often users are not able to check that. We do, however, inform users to check that inbox. Reading your complaint, there must have been a problem with the mail server and you weren't able to get the verification email, that's why your case was escalated to our IT department who is in charge of our mail servers.

2.) We go through this process because as a company that deals with payments and sensitive information, we have to validate the identity of our customers and make sure we establish the correct owners of the payments we process. This is to prevent fraud and account takeovers, and we also do this as an extra layer of security in case another person is able to access your PlayerAuctions account.

And I'd like to state for the record that you did not make any mistakes with the order process; I sincerely apologize if it seemed that way. If you'd like to go through the order process again, please let me know by including a link to this review, then including your username and/or order ID, and we will do our best to expedite it for you.

I hope you have a good day ahead, Elucidate.

Best regards,
Richard

ComplaintsBoard
J
7:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

PlayerAuctions customer service

I bought a game account on PlayerAuctions. I authorized the payment through PayPal. After that PlayerAuctions wanted to verify the payment. Now the disaster struck. I have been busy for one afternoon to sent them everything to verify to them that I am the buyer. I sent them everything: Selfie with ID, printscreen of PayPal account, document from chamber of commerce. It all was never enough. I contacted the seller and we decided to handle the transaction directly through PayPal. Our trust in the bureaucratic nightmare windmill PlayerAuctions was gone. I never met so much bureaucracy and unwillingness to help or explain. And remember, it was only about a game. Big shame on PlayerAuctions. What a waste of time it was and very frustrating.

JanMat

Read full review of PlayerAuctions and 1 comment
Hide full review
1 comment
Add a comment
PlayerAuctions Team
PlayerAuctions Team
, US
Apr 25, 2018 8:06 pm EDT

Hello there, JanMat,

Thank you for sharing what happened with your order experience. I'm very sorry if you found it difficult and frustrating, and I'd like to give you an explanation why we conduct orders as such.

As a company that deals with payments, we are adamant about security and the validation of the identity of the payer. We go through our verification process with the goal of establishing the correct owner of the payment option in order to prevent fraud. A large part of this process also ensures the security of your account with us; while it very rarely happens, in the event your account is taken over, we have solid information to fall back to because you have verified your account with us. We take this extra step with all orders and we'd rather hold off on the fees that we take in lieu of a safe and secure trading environment.

If you'd like to go through the order again, please email support@playerauctions.com for assistance, and our team would be happy to help you.

Best regards,
The PlayerAuctions Team

ComplaintsBoard
B
11:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

PlayerAuctions automatic delivery system

I advertised a Black Desert account on their website and signed up for the automatic delivery. Someone purchased the account and within 2 minutes all of the account details were in their possession. Another 2 minutes pass and Playerauctions notifies me that my Playerauctions account has been suspended and a refund will not be issued to the buyer. So I lost my Black Desert account and Playerauctions gets to keep the money. How convenient for them!

Read full review of PlayerAuctions and 1 comment
Update by BrentR
Apr 09, 2018 11:45 pm EDT

I was unbanned and received the payment. They said there was a problem with my Paypal account which apparently automatically bans you from the website. Although I'm pretty sure it was a mistake on their end since everything should have been fine and I didn't have to change anything. Not a good way to conduct business.

Hide full review
1 comment
Add a comment
PlayerAuctions Team
PlayerAuctions Team
, US
Apr 09, 2018 10:11 pm EDT

Hello Brent,

Your current account was most likely suspended due to having duplicate accounts with us. I'm sorry but we can only allow 1 account per user/household due to security reasons. For us to reinstate your account and send you your payment, please email support@playerauctions.com.

Please know that payments are kept indefinitely and will never expire. We will send this to you ASAP as soon as your account is sorted out. Sincere apologies for the inconvenience, Brent.

Best regards,
The PlayerAuctions Team

ComplaintsBoard
K
1:16 pm EST

PlayerAuctions account offers have been disabled

So I'll nice again your customer service has been absolutely useless for two days now I have been waiting for an explanation to why my account has had its offers disabled I am a verified seller and I have submitted emails to your compliance your reports and your trust email accounts and used your help centre forum to ask why this has happened to my account and I have only had an answer from your compliance telling me to message on the other emails or help centre so completely useless.

How can you have such a poor customer service! You really need to sort it out it's beyond a joke.

Read full review of PlayerAuctions and 1 comment
Hide full review
1 comment
Add a comment
PlayerAuctions Team
PlayerAuctions Team
, US
Feb 12, 2018 1:29 am EST

Hello there klechk.

I am so sorry to hear about your predicament. For cases like these, please provide your username; luckily, the account you used to post here is the same username you have on PlayerAuctions if I am correct. I checked and you don't have any negative balances and your account is in good standing condition, which could only mean that you may have accidentally set one of your offers to Hidden. If that's the case, then you cannot open another offer.

Checking your offers, I also see that offer [protected] is currently active and was just set yesterday, February 11. This most likely means that you have figured out the issue. I'm sorry that you didn't get any emails back, but in case you have questions again, please write to support@playerauctions.com or drop us a private message at https://www.facebook.com/PlayerAuctionsTrading so we can help you.

Best regards,
The PlayerAuctions Team

ComplaintsBoard
Z
1:08 pm EST

PlayerAuctions brought steam account / reclaimed 2 days after I made payment * (scammed)*

So I have bought steam account from playerauctions which I have payed for $28.26 on [protected]) just two days later after I have confirmed the order at their website the account got reclaimed pass email was changed, I contacted the seller, he said im the only one who can change info, otherwise I should give him prove which there no way I can do that since I didn't receive any email from steam that account has been changed,

The seller (csgostore) had this at the bottom of the page for the account I have brought
(lifetime warranty
We provide a lifetime warranty and direct support for all our accounts.
Fast replacement.) which I know its all [censor] and just a scam,

Playerauction wont refund me they say I should give them prove? How the hell im supposed to do that since I didn't get freakin mail from steam, f#% scammers, the owner of the account could contacted steam support to get the account back and there no way in hell they will sent message to the guy they think he stole the account,

Read full review of PlayerAuctions and 1 comment
Update by Zues911
Feb 07, 2018 5:45 am EST

i already contacted playeraution support the moment i lost access to the account, the support actually very bad they weren't helpful in anyway threw this case and they take long time to replay and they didn't resolve my problem and the seller never answer my message on the playeraution website, so the bottom line they will not refund me and they rather protect scammer seller rather than the customer which make them scammers themselves! so $28.26 gone into scammer pocket at playerauction! thanks alot for the support playerauction

Hide full review
1 comment
Add a comment
PlayerAuctions Team
PlayerAuctions Team
, US
Feb 05, 2018 6:27 pm EST

Hello, Zues911.

Sorry to hear about what happened with your Steam account. The process for this involves changing the account's email to yours, and once that happens, you should click on confirm from the PlayerAuctions website. Since the account is already in your desired email address, you should have been notified about any changes to the account, since any immediate changes to that will send out a notification to the email you have.

If you haven't yet, could you please email support@playerauctions.com and mention the order ID and your username? Our team will take a look at it it. Also if you haven't yet, please go to orders under My Account then find the order ID for this. On that order page, click on Dispute so you can contest the integrity of the account with the seller. Our team will be supervising that.

Please let us know if you have other concerns, and we'll be more than happy to provide help, Zeus.

Best regards,
The PlayerAuctions Team

ComplaintsBoard
J
8:57 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

PlayerAuctions bought account, email changed, no longer have access

I recently bought an account and after 2 or 3 days i got an email that someone changed the account email and now i no longer have access to that account.

"Blizzard Entertainment® recently received a request to change the email address used to log in to the Blizzard Account with the username [my email here] The email address M***@GMAIL.COM has been specified as the new username for this Blizzard Account. An email has been sent to this new address containing a verification link to complete the change."

I would at least like my money back or the account
Thanks

Read full review of PlayerAuctions and 1 comment
Hide full review
1 comment
Add a comment
PlayerAuctions Team
PlayerAuctions Team
, US
Feb 01, 2018 11:43 pm EST

Hello there, Joe.

I'm very sorry to hear about what happened to your WoW account. You will need to file a dispute for this so our team can mediate on the case with your seller. To do this, please login at PlayerAuctions and under My Account, go to orders and select the order ID for this. On the order page, there should be a Dispute button. Click that and fill up the details as accurately as possible. Our team will be notified of this and they will have to contact you and the seller for some questions.

If there isn't any Dispute button on the order page, please send an email to support@playerauctions.com to let our team know about it. Sincere apologies again, Joe.

Best regards,
The PlayerAuctions Team

ComplaintsBoard
K
10:09 am EST

PlayerAuctions selling an account

I have sold an account suing player auctions forum i was meant to receive disbursement after 2 days its been 5 days now and i still haven'treceived my money i have sent about 100 emails and 10 help centre chats as they keep redirecting me around there site its disgusting customer service and to be honest i feel like they have just scammed me and are just telling me a load of stories.

I have asked for supervisor they just ignore my questions.

I have sold my account on their site and they have kept my money.

Read full review of PlayerAuctions and 1 comment
Hide full review
1 comment
Add a comment
PlayerAuctions Team
PlayerAuctions Team
, US
Jan 31, 2018 7:00 pm EST

Hello there, klechk,

I'm very sorry to hear about this. Could you please give me your order ID here? If not here, then you could send a private message to our Facebook page at: https://www.facebook.com/PlayerAuctionsTrading

Please include the order ID --- this info is REALLY important because we have no way of checking it for you. There should be a good reason why payment got held up, it's either 1) your buyer had an issue with the order with you so we had to hold your payment, and you have to resolve the issue first, or 2) your payment option is not verified, so for example you're on PayPal, then you have to confirm the verification with them either through provision of missing info or by attaching a valid bank or credit card account.

Providing the order ID let's us check from our end so we can let you know what went wrong. Sorry again for the inconvenience, and rest assured that we'll work on it ASAP once we get the order ID from you.

Best regards,
The PlayerAuctions Team

ComplaintsBoard
R
10:47 am EST

PlayerAuctions I never got paid (it says processing payment for like 2 months now)

so I sold my Smite Account to a buyer and I had to wait 3 weeks for the money to be in my paypall but after the 3 weeks it never came.

when I go to the webpage it says that it is processing and it has been 2 months and still no money.

I would like to get my account back or the money that I should have gotten I while ago.
Btw I used Paypall as my payment option.

Read full review of PlayerAuctions and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
PlayerAuctions Team
PlayerAuctions Team
, US
Jan 14, 2018 6:22 pm EST

Hello Reedy,

Regarding order 3334102, we already tried sending the payment but it bounced back to us. Please contact PayPal and ask them to verify your account. Once that's done, we can send back the payment to you and it won't bounce back --- provided that the payment option is correctly verified. You can do this by attaching a working bank account or credit card to your PayPal account. I will email you Reedy so you'll know about this in case you aren't able to check back here.

Sorry for the inconvenience, and rest assured that your payment is intact with us.

Best regards,
PlayerAuctions Team

ComplaintsBoard
R
8:05 pm EST

PlayerAuctions payment for a sold account

I sold my league of legends account on playerauctions a week ago. Everything was ok until I got an email from them saying they sent a payment of 16.29 to my old paypal account. Old meaning I dnt know or have any clue what the password is. Soon after that I got an email from them saying the payment was canceled? I thought that meant the buyer got a refund but no I contacted him and he said his money is still gone from his bank account. I asked playerauctions to send the money to my other paypal but got no response.. I have basically gave my account away for [censor] free at this point. I havent received payment and I have no clue where the money is but I will have to take legal actions for theft it seems.

Read full review of PlayerAuctions and 1 comment
Update by Ryen French
Dec 28, 2017 7:36 pm EST

I sold my Leauge of Legends account which i cant access anymore but didnt recieve payment it says u canceled it? I havent gotten any response bsck yet.

Update by Ryen French
Dec 28, 2017 4:30 pm EST

I sold my lol account but didnt get the payment because it was sent to an old account and i didnt have the password to the paypal. I emailed and requested that you send the payment to my new paypal but i got no response..

Hide full review
1 comment
Add a comment
PlayerAuctions Team
PlayerAuctions Team
, US
Jan 02, 2018 7:40 pm EST

Hello there, Ryen,

I am very sorry for the inconvenience you experienced with this order. Could you please reply back with your order ID so we could check?

There's a possibility that the order completed successfully, but your buyer is saying that he did not receive the account nor a refund. We have to explore every angle in cases like these, and it would help if we can check the logs of the order ID so we can give you proper feedback on it. I will do my best to help you with this case and find a resolution for you, Ryen.

Best regards,
PlayerAuctions Team

ComplaintsBoard
J
11:37 pm EST

PlayerAuctions warframe platinum

They cannot cover for losses incurred by the game publisher; this is stated in their policy defined on the website. So basically player auction condone this behavior by thieves and even harbor them. Basically, telling all the thieves to scam as many people as they want by selling platinum and do a chargeback because they are protected by the company's policy. This is horrible. I lost 30 dollars plus another 50 to get the ban lifted from my account.

Read full review of PlayerAuctions and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
PlayerAuctions Team
PlayerAuctions Team
, US
Nov 19, 2017 11:18 pm EST

Chargebacks caused by the game company or publisher are absolute and beyond our control. As such, PlayerAuctions cannot cover for these instances. We're very sorry for your loss, jc808. This isn't the modus of scammers, as sellers who have been involved in these cases get banned as well, so it's also a loss for them. Unfortunately, all P2P transactions impose some form of risk.

If you have further questions or concerns, please write us back by sending an email to support@playerauctions.com.

ComplaintsBoard
K
4:51 pm EST

PlayerAuctions scammed

I bought platinum for the game warframe and I did receive the purchase. After a few days, I logged in to see that my account went negative balance because the seller chargebacked on their end and everyone who traded with them got their platinum removed and I lost $30 because of it. I also tried to contact their support and they banned me because I just said I was going to chargeback because I was scammed of $30. Do not use this company if you are going to buy platinum.

Read full review of PlayerAuctions and 3 comments
Hide full review
3 comments
Add a comment
J
J
jc808
, US
Nov 18, 2017 11:17 pm EST

So basically Player auction condone this behavior by thieves and even harbor them. Basically, telling all the thieves to scam as many people as they want by selling platinum and do a chargeback because they are protected by the company policy. This is horrible. I lost 30 dollars plus another 50 to get the ban lifted from my account.

PlayerAuctions Team
PlayerAuctions Team
, US
Nov 19, 2017 11:15 pm EST
Replying to comment of jc808

We absolutely detest scams, it's one of the things we prevent as a middleman service. However, chargebacks caused by the game company or publisher are absolute and beyond our control. As such, PlayerAuctions cannot cover for these instances. We're very sorry for your loss, jc808.

PlayerAuctions Team
PlayerAuctions Team
, US
Nov 15, 2017 5:43 pm EST

Hello there, KC577,

I'm sorry about what happened with your Platinum purchase. Unfortunately, we cannot cover for losses incurred by the game publisher; This is stated in our policy defined in the website. I'm very sorry for the inconvenience. If you have further questions about this matter, please email support@playerauctions.com so we can assist you.

Best regards,
PlayerAuctions Team

ComplaintsBoard
C
4:50 am EDT

PlayerAuctions disabled account

Please, fix my problem.
My account was disabled due to suspicious activity, but I have nothing to do with this. Moreover, two days before this happened I had a hard time with signing up for it. So even if there's any activity it wasn't caused by me.
I wrote so many emails to your support using my friend's account, but none of them were answered. I have been waiting for your answer for 2 weeks. Does your customer support really exist? Or you're good at blocking profiles only?

Read full review of PlayerAuctions and 1 comment
Hide full review
1 comment
Add a comment
PlayerAuctions Team
PlayerAuctions Team
, US
Nov 01, 2017 7:28 pm EDT

Hello Colby,

I'm very sorry to hear about the inconvenience. I'd like to help you with this; could you please email trust@playerauctions.com? They are the team directly handling suspension cases. Also, could you please reply back with your username here? That way I can follow up your email request to them for processing.

Thanks, and have a good day, Colby.

Best regards,
PlayerAuctions Team

ComplaintsBoard
A
4:55 am EDT

PlayerAuctions don't use them

I had to deal with errors on their website that cost me 143 dollars. First of all, going ahead, my money was never refunded. After I purchased I was immediately charged.in several hours I got an email from them stating that the website was down and all of the orders were canceled. Ok, it happens. Very bad, but it happens.
I really thought I was dealing with responsible and reliable people, but in fact, they refused to refund saying that they will fix everything soon and all of the orders will be sent to receivers soon.
However, it's been a month. I live in santa-barbara (If you don't know, it's not that far away from la, where they're based), the delivery surely couldn't take so long. No order, no refund. Who knows what to do.

Read full review of PlayerAuctions and 1 comment
Hide full review
1 comment
Add a comment
PlayerAuctions Team
PlayerAuctions Team
, US
Oct 17, 2017 1:07 am EDT

Hi there, Alice,

We're very sorry about this. I understand that the process is extremely frustrating, placing an order only to find out it didn't push through and that no refunds took place. I'd very much like to help you with this. Could you email support@playerauctions.com and let us know what the order ID is for this issue? We will check on it right away and if the refund isn't processed yet, we'll make sure it gets taken cared of.

Hope to hear from you soon, Alice.

Best regards,
PlayerAuctions Team

ComplaintsBoard
J
8:41 pm EDT

PlayerAuctions scamming: explicit and blatantly scamming of player account - order no. 3200051 (will take legal action if necessary)

This is a very serious matter, I will take legal action against the seller if needed.

Recently, i've purchased an account (Osrs - runescape 2007) for $200 usd (With 1-year insurance) on playerauctions.com. The seller delivered on 18th september 2017 and the account had no problems. I changed the password, and email to my own, he also provided me with the recovery details.

Afterwards, i've transferred all my in-game wealth from my old account to the newly bought one. The in-game wealth is worth over 1 billion osrs coins (Which almost translate to over $1500 usd in the real world), which is, unfortunately, an unwise move by me.

After 3 short days of playing, up to today (22 september 2017), the seller sent a recovery request to the game developers (Jagex) claiming the account was stolen. I was immediately locked out of the account. Then he proceeded to change the account's email, and password.

I tried to recover the account myself with the details he provided, and of course, that didn't work, because all of the information is fake.

During the 3 days of gameplay, I was extremely careful with my behavior, I did not bot, nor swear, kept very little interaction with other in-game players and only played on secured servers. I was very aware not to do anything in-game to result in myself being hacked, or banned.

Furthermore, when I confronted the seller through pa messaging today, he told me it was a "dog eat dog world" and he decided to "change his mind about quitting", which I assume, he admits that he has taken the account back without authority or consultation.

As a buyer, I would say this is an extremely unpleasant and tragic experience for me. I do not know what I have done to deserve this, I was very polite to the seller when I purchased the account, I treated him with respect, and yet he betrayed me.

I tried to claim the account on playerauctions to get a compensation since i've bought insurance. However, after still no reply. I've tried sending emails to them, describing fully about the situation. But they didn't even send a reply.

This is you should never use playerauctions.com, they are a bunch of scammers, and moreover, they are the cancer of the gaming community since they create a platform for scammers to legitimate buyers.

Read full review of PlayerAuctions and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
PlayerAuctions Team
PlayerAuctions Team
, US
Oct 17, 2017 1:04 am EDT

Hi there, Jeremy.

Sorry for replying just now on your Complaintsboard.com review. This has already been fully resolved following our conversation at Sythe forums. The refund is already with you, and we were able to take care of the payment of the additional request you sent to us over there. We apologize again for the hassle, and we'd like to thank you again for extending your patience on this matter. Please contact us again through our ticketing system in case you need help or if you have any other questions.

Kind regards,
PlayerAuctions Team

ComplaintsBoard
B
10:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

PlayerAuctions claims and refunds

I was scammed by one of their sellers that was later discovered to be using stolen credit cards to provide the goods they were selling. I reported about their fraudulent seller that chargebacked their sale of the goods I bought and they locked me out of my own account for it. Their customer service is attrocious and isn't helpful at all. They basically stole my money and have not replied to me at all. The worst part is that they are asking me for my order id of the items that I need to claim for refund and I can't give it to them because they also suspended my account - which has the order id's! They even think I was the one at fault!

Read full review of PlayerAuctions and 1 comment
Hide full review
1 comment
Add a comment
PlayerAuctions Team
PlayerAuctions Team
, US
Oct 17, 2017 7:31 pm EDT

Hi there, blacksands.

I am very sorry to hear about this mishap. We would like to help you on this and find out what really happened so we can reinstate your account as necessary and process any refunds as needed. Could you email support@playerauctions.com and let them know of your username/email on PlayerAuctions so we can search for the order IDs in question? Please mention in your mail that this is a case from Complaintsboard.com so we can easily reference this post.

We will do our best to resolve this situation for you, and again, sincere apologies for the hassle you had to go through with this one.

Kind regards,
PlayerAuctions Team

PlayerAuctions In-depth Review

Website Design and User Experience: The website design of PlayerAuctions is clean and user-friendly. The layout is intuitive, making it easy to navigate and find what you're looking for. The search function is efficient, allowing users to quickly filter through the extensive range of products and services.

Range of Products and Services: PlayerAuctions offers a wide range of products and services for gamers. Whether you're looking for in-game currency, accounts, items, or power-leveling services, you'll find a vast selection to choose from. The marketplace caters to various gaming platforms and genres, ensuring that there's something for everyone.

Trustworthiness and Security: PlayerAuctions prioritizes trustworthiness and security. The platform implements strict verification processes for sellers, ensuring that only reputable and trustworthy individuals can sell their products. Additionally, the website utilizes secure payment methods and safeguards user information, providing a safe environment for transactions.

Customer Support and Communication: PlayerAuctions excels in customer support and communication. The support team is responsive and helpful, addressing any inquiries or issues promptly. The website also provides a messaging system that allows buyers and sellers to communicate effectively, ensuring a smooth transaction process.

Pricing and Value for Money: The pricing on PlayerAuctions is competitive, offering value for money. Sellers set their own prices, allowing buyers to compare and choose the best deal. The platform also provides a rating system, enabling users to assess the reputation and reliability of sellers, ensuring that they get the most out of their purchase.

Seller and Buyer Protection: PlayerAuctions prioritizes the protection of both sellers and buyers. The platform implements a secure escrow system, holding funds until the transaction is successfully completed. This ensures that sellers receive payment and buyers receive their purchased products or services as described.

Payment Options and Process: PlayerAuctions offers a variety of payment options, including major credit cards, PayPal, and various online payment methods. The payment process is straightforward and secure, providing users with a seamless experience.

Delivery and Fulfillment: The delivery and fulfillment process on PlayerAuctions is efficient. Sellers are required to deliver the purchased products or services within the agreed-upon timeframe. The platform also provides tracking and verification systems, ensuring that buyers receive their items as expected.

Reputation and Feedback System: PlayerAuctions has a robust reputation and feedback system. Users can leave feedback and ratings for sellers based on their experience, allowing others to make informed decisions. This system promotes transparency and accountability, ensuring a trustworthy marketplace.

Community and Social Features: PlayerAuctions fosters a vibrant community through its social features. Users can join forums, engage in discussions, and connect with fellow gamers. This creates a sense of community and enhances the overall gaming experience.

Mobile App Experience: PlayerAuctions offers a mobile app that enhances the user experience on the go. The app is well-designed and provides all the necessary features and functionalities, allowing users to browse and make purchases conveniently from their mobile devices.

Overall Rating and Recommendation: Overall, PlayerAuctions is a reliable and user-friendly platform for gamers. With its wide range of products and services, trustworthy environment, excellent customer support, and competitive pricing, it is highly recommended for those looking to buy or sell gaming-related items. The reputation and feedback system, along with the community and social features, further enhance the overall experience. Whether you're a casual gamer or a hardcore enthusiast, PlayerAuctions is a valuable resource for all your gaming needs.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact PlayerAuctions customer service

Website

www.playerauctions.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with PlayerAuctions?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with PlayerAuctions Customer Service. Initial PlayerAuctions complaints should be directed to their team directly. You can find contact details for PlayerAuctions above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about PlayerAuctions. Discuss the issues you have had with PlayerAuctions and work with their customer service team to find a resolution.