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3.8 394 Reviews

PlayerAuctions Complaints Summary

267 Resolved
127 Unresolved
Our verdict: With a good resolution rate, PlayerAuctions generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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PlayerAuctions reviews & complaints 394

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ComplaintsBoard
P
1:12 pm EST

PlayerAuctions no service

I have submited about 4 tickets and not as much as a email back on regards to my situation i tried to purchase $110 worth of product ans the Order Failed after doing so i checked my bank and it had deducted the amount i understand it might take a day so i waited and still nothing i called my bank they told me its the website i have purchased it from that they must process it before i May receive my money back so then i have been messaging as well as emailing them on this regard and they have not responded whats so ever.

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PlayerAuctions Team
PlayerAuctions Team
, US
Nov 18, 2018 7:07 pm EST

Hello Peter,

I'm very sorry about this. Our system declines payments from accounts flagged for security reasons. Due to this, your only option would be to use GoCoin (Bitcoin) as payment method.

Could you please reply back here the order ID so I can check and have your refund processed? It should be automatic, but I will make a follow up on your behalf.

Thank you and I look forward to your reply, Peter.

Best regards,
Richard

ComplaintsBoard
F
9:49 am EST
Verified customer This complaint was posted by a verified customer. Learn more

PlayerAuctions continual declined payment

Everything is fine with my bank account. I contacted my bank and they say it is on Player auctions end. It is difficult to contact the company since there is no phone number. I want to buy this account before someone else does so its a time sensitive matter so I am reaching out here as well hoping someone from the company will help me and tell me what I need to do?

Best regards

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PlayerAuctions Team
PlayerAuctions Team
, US
Nov 14, 2018 7:16 pm EST

Hello there, fortnite 2018.

This sounds like your payment is being declined. And to confirm, yes, it's not with your bank but rather with our system. We have an anti-fraud security system in place at the website, and if there are account information irregularities and inconsistencies, then our system will have to decline the payment. I am sorry for the hassle, but this is in place as protection for the community.

What you can do is double check your information both on your PA account and on your payment option, and make sure everything is correct and in order. Kindly make sure as well that the information for both your PA account and payment account matches. Try again at a later time, but if it fails, your option would be to pay through GoCoin (BitCoin). Sorry but under these circumstances, this would be the only way to pay.

Best regards,
Richard

ComplaintsBoard
E
9:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

PlayerAuctions player auctions - false advertising, scam and support couldn't care less as long as they get their money

The site claims safe trading but the truth is different. I spent near 90$ buying two accounts from the same seller, Steam account plus a game account that was linked to Steam and you need to play the game but he sold them separately.
The seller is smart and waited more than 6 months to recover the accounts, no Paypal support or anything at this point and I didn't have option to buy insurance. I have messages from him saying I can't do anything to recover the accounts nor my money because Paypal protection expired and playerauctions won't help, he was right. Neither would help, Paypal told me to go to the police, they claimed there was nothing they could do because time has passed and it doesn't matter if I have proof.

Player auctions and their support team couldn't care less, I showed them messages from Steam support where they say the account was recovered by the original owner, messages from the seller incriminating himself but yet they only bothered to contact the seller when they know he has been ignoring my messages, days after they just marked request as solved without solving anything and after inquiring further they sent an automated message saying the seller didn't reply and I didn't have insurance...

Not to mention most of the time support replies without reading what you wrote, it took me a while to get them to read or pretend to have read my request and proof.
Seller/Scammer wins all the way.

I always bought thinking it was safe trading as their website claim but given my experience with orders 3290828 and 3294348 I can safely say far from safe.

Read full review of PlayerAuctions and 1 comment
Update by Eiri
Oct 24, 2018 7:39 am EDT

Hello,

The orders are not even a year old yet... and it's been a long time since I contacted support about this.

Anyway the thing is other sites would take some responsability and help at least by reporting the seller to Paypal for scam, you are cool with the seller being a scammer and allowing him to get away with it, that's why I wrote the complain.

Someone scams using your site and you just contact him? That's your support? and days later when he doesn't answer you think too bad case close let's mark the request as solved the proof doesn't matter. That sounds right to you?

Not to mention I've been asking for help for over a month about something that should be the least you could do but I still haven't managed to get a reply where you really read my request and offer the help I need.

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PlayerAuctions Team
PlayerAuctions Team
, US
Oct 23, 2018 11:41 pm EDT

Hello Eiri,

Thank you for sharing your concern about your Steam account and game purchase. I was able to check and indeed, there is no insurance for this so we cannot issue you a refund. But please note that even if it has insurance, this order was over a year ago; an insurance lasts for a year, and it would have ran out during November 2017 so even if it has one, the order is already outside of our scope.

I'm truly sorry, Eiri.

Best regards,
Richard

ComplaintsBoard
S
3:43 am EDT

PlayerAuctions blizzard account

Purchased a Blizzard account from a seller, the account was reclaimed one week after I had received it. Even though I paid for Player Guardian Protection, I was not reimbursed. The workers didn't even look into the case, as on a previous occasion I had been rightfully reimbursed, but in this same scenario they claimed I couldn't provide evidence. I showed snapshots FROM BLIZZARD that the account was compromised and reclaimed. The seller couldn't even form a coherent sentence during the dispute and WON?! This site caters to shady sellers because they bring in money, they don't care if said sellers scam their consumers. Get this, I'm not even allowed to leave a negative review on the seller that gave me either an unsecure account, or reclaimed it themselves. I'm legitimately disgusted that they allow sales but require unobtainable "evidence" to reimburse buyers. Nothing but a cash grab, no care for integrity or customer satisfaction.

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PlayerAuctions Team
PlayerAuctions Team
, US
Oct 09, 2018 11:45 pm EDT

Hello Shelby,

We have received your review on TrustPilot as well several days ago, and we have sent a detailed reply about your case. As of this writing, your case is currently closed but rest assured that once I receive the info I requested on that message, we will have this checked again. I'm very sorry for the inconvenience you have experienced.

Best regards,
Richard

ComplaintsBoard
N
1:50 pm EDT

PlayerAuctions I have purchased an account through them with insurance, the previous owner reclaimed the account and yet they sided with him in the dispute

I buy this Blizzard account and as soon as I verified everything was fine I get locked out of the account by the owner, whom also changed everything from email phone number associated with the account etc. I have emails from Blizzard proving that the original owner of the account reclaimed it as he had to send a picture with an ID so it couldn;t possibly be me. PlayerAuction still sided with the seller and wouldn;t reimburse me when I also purchased the insurance they offer specifically for cases like this. They are a fraud.

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PlayerAuctions Team
PlayerAuctions Team
, US
Oct 07, 2018 9:14 pm EDT

Hello Nathan,

First off, I'm really sorry to hear about your case. The case was most likely closed in favor of your seller because you were unable to provide compelling evidence for your case. Please note that even if an insurance package is purchased, we still require buyers to prove their case by submitting sufficient evidence. It's stated in our disclaimer here when purchasing insurance: https://i.imgur.com/xuvAhYo.png

I sincerely apologize but cases like this can no longer be reopened. If you have any other questions or concerns, please write back here anytime.

Best regards,
Richard

ComplaintsBoard
S
7:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

PlayerAuctions another customer who has been scammed

Please do not let this company scam you as well, I bought a footnote account thinking this company would protect me from scams, maybe I was Naive thinking player auctions would help me to at least try and protect me.

Basically a person would not provide the information through player auctions and would only provide it directly through email, not trusting someone and thinking I could trust player auction I told them to send the information to player auction in which they did not and refused to do so, I filed a dispute with player auction and they returned saying the seller sent me the information when the seller didnt send me anything, its so clear in the communications through player auctions but they still sided with the seller, completely ignoring the buyer. BEWARE, they will take your money to.

I will also complain to Paypal if I do not get any response, this is totally unacceptable business.

I cannot see how PayPal can continue to deal with this company if they continue to do dealings like I experienced.

Player Auctions: for your info.. dispute number is 39967.. look at it, you show me where I was provided with any information, what a joke...

Read full review of PlayerAuctions and 3 comments
Update by ShoddyGorilla
Sep 24, 2018 10:04 pm EDT

Richard,
I really must tell you my patience is running thin, is there a way you can work with me on this as I ma not getting much response from your other team members, this is really the last time I am gonna reach out, from here I am going to take it you have taken our money and provided us with nothing, . So far we are just getting the big run around and frankly if I do not get someone to serious look at this I will continue to try and get my refund from pay pal

Appreciate a response as to what is going on with this account.

tm

Update by ShoddyGorilla
Sep 19, 2018 6:43 pm EDT

Richard
So with this inital reply I have had no other reply to my emails to Melissa will she be getting back to me or is that it ?

I will reserve my further comments till I get your response, if not in a couple of days I will then continue my comments, this is not a fair situation you have put me in,

Update by ShoddyGorilla
Sep 17, 2018 10:02 pm EDT

Richard,

thanks for getting back to us, finally we can try and work this out, but no one would contact us before this and so I hope a positive solution can come out of this.

Seems that Melissa has already been in touch and hope we can work it out through her.

I have read you are very helpful so hope you can continue to follow this so we can get to the positive outcome, its been really frustration so far but hope we can now work it out.

cheers

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PlayerAuctions Team
PlayerAuctions Team
, US
Sep 27, 2018 8:10 pm EDT

Hello again, ShoddyGorilla,

Sorry to keep you waiting so long on this. We have afforded your seller every opportunity to send any evidence or proof. He wasn't able to reply on time and I can see that this order/case is now closed in your favor. You are now scheduled to receive a refund very soon.

As promised, even without insurance, we will provide support on this; Thank you for patiently following through our process.

Best regards,
Richard

PlayerAuctions Team
PlayerAuctions Team
, US
Sep 19, 2018 9:34 pm EDT

Hello again, ShoddyGorilla,

Sorry for the lack of responses. I am now consulting our team about this so we can give you feedback. As of this writing, there is still no decision on the case but I'll do my best to explore all our options for this. I will post any updates here ASAP.

Best regards,
Richard

PlayerAuctions Team
PlayerAuctions Team
, US
Sep 17, 2018 8:40 pm EDT

Hello ShoddyGorilla,

Please note that the reason the dispute closed is because you inputted "0%" as the refund value you are willing to accept. The seller agreed to that and the dispute was closed right after for payment. Even if it was done by mistake, I'm afraid it's irreversible.

I was able to look into your order (for reference, it's order 4147442) and to help you along, we have now put a hold on your seller's payment. One of our agents will be emailing you shortly to ask for evidence from you.

I can also see from my end that no insurance was purchased for this order. I'm sorry but we cannot provide a refund for orders like this; Rest assured that we will still support you through mediation to ask your seller to provide a replacement account or a refund.

Please let us know if you have any other questions or concerns.

Best regards,
Richard

ComplaintsBoard
J
6:22 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

PlayerAuctions scam!!!

I have purchased the deluxe edition, paid and it and it does not work. Then further I purchased the standard edition from "their" site and the payment goes through but then they cancel the whole deal, try reach out to them and have no response whatsoever. You email the customer complaints and still science
I cannot understand how they can be such a "big" online site but have the issues. This has all been reported to the relevant authorities and I will not rest until this is returned to me.

Read full review of PlayerAuctions and 3 comments
Update by Joel Kruger
Aug 20, 2018 1:46 pm EDT

Good day Richard.
I trust you are well.
Again thank you for the response, it has given a lot of credibility to the site and I will be returning to it in the future for purchase's and I even want to look into being able to post items myself.
The order for the CD key I received the refund, the order for the sold account I saw it was closed in his favour, but I do trust that you will have that changed. Once I received the refund on that I will gladly even remove this whole post and write a positive review purely due to the effective response and after sale service that I have received from you.
I trust the refund will come soon.
Again thank you a million and I will be sure to let everyone know if there is an issue there is actually someone there who will work to have it sorted.
Keep up the great service you are doing.
Kind regards
Joel

Update by Joel Kruger
Aug 17, 2018 1:35 pm EDT

Good day.
Thank you for the response, the order I'd is PlayerAuctions Order ID 4052025. Please could you look into the other order as well with the deluxe issue, that order number is PlayerAuctions Order ID 4051855 Payment Complete. I would however like to state that fact that there was a response is appreciated, its not every company where they respond. Due to this fact I will give some credibility back.

Resolved

The company was at least very prompt with the response and effectively resolved both of the cases for me. It has honesty made a negative situation positive and sorted it out as soon as possible to the point where I will return in future and do business again with them

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PlayerAuctions Team
PlayerAuctions Team
, US
Aug 24, 2018 3:50 am EDT

Hello again, Joel,

I'm happy to report to you that order 4051855 is now refunded. Please check transaction ID 2PR48863DA6708703.

If you have other concerns, please let me know so I can be of assistance, Joel. I hope you have a good weekend! :)

Best regards,
Richard

PlayerAuctions Team
PlayerAuctions Team
, US
Aug 19, 2018 8:56 pm EDT

Hello Joel,

Thank you for writing back; Good day as well.

For order 4052025, you should not have been charged for this. The voiding is automatic so the refund should be with you again very soon.

For order 4051855, I was able to consult our support team and upon closer inspection, we will be closing this order in your favor. Your seller was selling an already sold account and this should not be the case. You will be getting a refund for this. Really sorry for the inconvenience.

Please let me know if you have more questions, Joel. I hope this resolves your current situation; If it does, would you consider improving the rating? We would greatly appreciate it. :)

Best regards,
Richard

PlayerAuctions Team
PlayerAuctions Team
, US
Aug 16, 2018 1:21 am EDT

Hello Joel,

I'm sorry to hear about the inconvenience. Your payment was most likely declined due to our security and anti-fraud system. Could you consider revising your review and include the order ID so I can check for you? We will escalate it to our finance department to make sure it's properly refunded back to you.

You may also send the order ID via PM through our FB page: https://www.facebook.com/PlayerAuctionsTrading

Our staff will check and take care of it.

Best regards,
Richard

ComplaintsBoard
D
3:21 pm EDT

PlayerAuctions poor site management/integration with email server, zendesk, and player guardian

Any order I place with any type of payment method that I've access to fails. In the status I get:
Order closed by system - payment settlement failed

Date of incidents: Ongoing

Description:
Then there are delays on payment processing refunds, and some people don't even get their money back at all.
The issue is confirmed with first time buyers as well as sellers. Their email confirmation isn't working, and neither do they call or text to confirm identity of the parties involved. Support is provided via Zendesk, which is slow and delayed responses, if at all. They've been uncooperative in resolving this. Attached is provided links for snapshots I've taken of the Steam forums where I've been posting as well.

Evidence:
https://cdn.discordapp.com/attachments/175751703830855680/474881152750977034/unknown.png
https://cdn.discordapp.com/attachments/175751703830855680/474881286008471573/unknown.png
[https://cdn.discordapp.com/attachments/175751703830855680/474881286008471573/unknown.png
Unless this is resolved, this is nothing more than a site that is scamming money from end users due to refusal to fix the issues causing the problems. This being categorized as such until otherwise proven. Please see the other complaints regarding this company.

Desired outcome:
I seek to resolve this for all customers (sellers and buyers), not just for myself.

Read full review of PlayerAuctions and 1 comment
Update by Draconis Pendragon
Aug 06, 2018 3:46 pm EDT

Here's a link to a PDF I made of the emails so far, or rather, lack of "proper" responses. So far they seem scripted and automated. There's very little "human" aspect to them. Almost like they cannot be bothered.

https://cdn.discordapp.com/attachments/175751703830855680/476128528367091712/PlayerAuctions_Dispute_Emails.pdf

Update by Draconis Pendragon
Aug 06, 2018 3:38 pm EDT

Additional info:
https://cdn.discordapp.com/attachments/175751703830855680/476126491382382602/unknown.png
https://cdn.discordapp.com/attachments/175751703830855680/476126659788144669/unknown.png

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PlayerAuctions Team
PlayerAuctions Team
, US
Aug 06, 2018 11:09 pm EDT

Hello Draconis,

Thank you for sharing your thoughts about our payment process. I would like to clarify that no charges are being processed for failed payments, and if your credit card went into a vetting process, rest assured that the amount will always be refunded back to you.

This is an anti-fraud security system we have on our site that prevents accepting payments from accounts with information discrepancy or those flagged for security risks. We have this in place as a protection for the community. I repeat that there are no charges or payments being accepted, so this does NOT fall into scamming at all.

I'm sorry for any inconveniences this has caused. Do let us know if you have other concerns, Draconis.

Best regards,
The PlayerAuctions Team

ComplaintsBoard
O
10:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

PlayerAuctions complete scam

This company will not return any emails and avoids providing the service they promise.

They work with the seller and provide zero support for the buyer. I spent over $500 on a virtual good and Playerauction insurance that was later ripped off on. They have yet to acknowledge the failed delivery and I am working my financial institution. Avoid at all cost.

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PlayerAuctions Team
PlayerAuctions Team
, US
Aug 06, 2018 11:03 pm EDT

Hello opopop,

Thank you for letting us know about this. Could you please revise your review or reply back and include the order ID? I would like to offer assistance for this and I'll coordinate with the department working on your case so we could expedite this and in turn, I would be able to provide you feedback.

Sorry to hear that you're having trouble with this; I'll be looking forward to your reply or revision.

Best regards,
The PlayerAuctions Team

ComplaintsBoard
G
7:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

PlayerAuctions deal on fortnite

CheapersGolds put up an offer online 500obsidian ore for 8$. The payment was taken then I get a messages saying that they wont deliver because the maket went up after I had already paid for the product. Refuses to deliver or give a refund which if Fraudulent and Theift. I want my money back and that person suspended I dont think thats right and this was my first time using the site so has left a very sour taste if not resolved I will not be returning.

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PlayerAuctions Team
PlayerAuctions Team
, US
Aug 01, 2018 9:23 pm EDT

Hello Grinch88,

I'm happy to let you know that the refund for this is on your way. The refund request you sent was acknowledged and accepted by your seller. Please note that there was a minor delay since we still had to wait for the seller's acknowledgement. I have also followed this up to the respective department for processing. Apologies for the inconvenience with this.

Hope you have a good day ahead!

Best regards,
The PlayerAuctions Team

ComplaintsBoard
T
10:33 pm EDT

PlayerAuctions csgo product trade bot scam.

So I set up an offer in order to sell my gloves from CSGO. I later decided to change my mind and wanted to get my gloves back, I requested cancelation 30+ times and they have yet to get their bot to send my gloves back to me.

Overall, I do not recommend selling anything STEAM related on playerauction's website. Their bot will not send you your item back. Be warned, I have lost $100+.

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PlayerAuctions Team
PlayerAuctions Team
, US
Jul 29, 2018 11:24 pm EDT

Hello Trong,

We have responded to your Sythe message and tickets. We're very sorry that we cannot send the item back yet because there is a mandatory item/trade lock on your gloves. We'll be able to send it on or after August 2. We have also marked your case for priority and we have notified our staff handling this.

Here's a screenshot of your item from our end:
https://i.imgur.com/IZwDaDW.png

We'd like to sincerely apologize for the inconveniences this is causing you.

Best regards,
The PlayerAuctions Team

ComplaintsBoard
D
10:57 am EDT

PlayerAuctions league of legends account order id [protected]

So, I buy this platinum 5 account on the euw server for $15, and guess what?
The login details didnt work. So the guy actually sent me the wrong login info, I go to dispute it and lose?

They wanted me to show evidence, how the [censored] can I show evidence of an account that I didnt get the correct details for? He just accuses me of changing the password and wins the [censored]ing dispute.

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PlayerAuctions Team
PlayerAuctions Team
, US
Jul 05, 2018 12:44 am EDT

Hello Drake556,

I'm sorry to hear about this. We require evidence for all claims and the one you needed to send for this is the screenshot of the actual game account email from us, then a comparison with the actual game account screen. This is for us to document the complaint properly. I'm sorry if you were confused about this. You may try resending this again to support@playerauctions.zendesk.com if you'd like the team to check on this again, we will definitely provide you support but at this point we cannot guarantee anything since the dispute window has already most likely closed.

Best regards,
The PlayerAuctions Team

ComplaintsBoard
T
11:13 pm EDT

PlayerAuctions very poor communication and ticket resolution

This is my second purchase from PlayerAuctions and the first transaction proceeded smoothly due to the small amount related to the purchase.

However, this second purchase (Order# 3892125 involves a much larger one and is now stuck at the "Verifying Payment" stage. I've checked their support articles and have checked my email in case their Payments Risk Management Team contacted me for additional info (as they claim they would for transactions that take more than 20 minutes to clear) and have received no such contact attempts.

I've since created a help ticket and it's been almost a day and have received no response from PA. The seller has also created multiple tickets as well and we are both in contact with each other and are growing increasingly infuriated with the lack of communication from PA. We've created another ticket this morning, too.

There's been no issue with my payment method as Paypal literally states that the charge is awaiting confirmation by the merchant (PlayerAuctions).

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PlayerAuctions Team
PlayerAuctions Team
, US
Jun 25, 2018 8:16 pm EDT

Hello Tony,

I'm very sorry about this mishap, I sincerely apologize that there was no response to the ticket you sent last Sunday. For the follow up ticket you sent (ticket #134816), our agent was able to reply back after an hour. Our agent said another verification mail was sent to your payment email address; please check again if you are able to receive it now.

I am terribly sorry about this; if you have other questions or concerns, please reply back to ticket #134816 so we can take care of it for you. Have a good day ahead, Tony.

Best regards,
The PlayerAuctions Team

ComplaintsBoard
W
8:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

PlayerAuctions Playerauctions is not responding to my help ticket....

Can someone please respond to me from playerauctions holy moly! Legit been waiting days for a response and no one ever replies and seeing as though my support ticket is literally getting no response what so ever on it I have to keep repeating my self and sending new complaints to try get someones attention to finally close my case... I recently submitted a support ticket concerning playerauctions that I had bought an oldschool runescape account for it only to be recovered by the seller and it started a hard process to get my money back through many attempts to prove that the account had been hacked back I have finally got in touch with jagex and sending a support ticket yesterday trying to recover the lost account (lost account email: [protected]@gmail.com) they have responded to that ticket earlier today in the picture provide, I have also provided proof of buy in a previous complaint that has also gone quiet so hopefully I can get a response on this one and someone can lighten up that dead support ticket that hasnt been answered for over 24 hours on playerauctions... Jagex clearly confirm in that email that the account had been claimed by the owner you can even see the support ticket I sent (personal info scribbled like out my full name and ip address in the shown support ticket) so I have delivered the recommended evidence from the previous complaint with alot of detail (the evidence you need to submit looks something like this: https://i.imgur.com/0YZRhOv.png) any response is much appreciated thanks. Also the support ticket id on playerauctions is #132064 and the order id is #3156350. Cheers.

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PlayerAuctions Team
PlayerAuctions Team
, US
Jun 24, 2018 8:37 pm EDT

Hello King Nolt,

We'd like you to know that this has been resolved since last week, please check tickets 132064 and 133762. We sent you a compensation, and we hope you can check on it soon.

Best regards,
The PlayerAuctions Team

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B
9:22 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

PlayerAuctions signing in

it tells me to sign in the first time but when i try to go to my messages it tells me to sign in again but this time it wont accept my sign in even though it accepted it right before i went to messages. I also made a purchase i would like either a refund on my purchase i made or i would like a way to fix my account so i can go through with the purchase and not be bothered to use this website again.

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PlayerAuctions Team
PlayerAuctions Team
, US
Jun 20, 2018 1:40 am EDT

Hello ButterGodz,

This looks like an account problem. It's possible that your account is suspended. If that is the case, you need to get in touch with our team so your account can be reinstated --- if that is still possible, and also for them to inform you what the reason is for the suspension. Please email support@playerauctions.zendesk.com; you may also send a PM to our Facebook page: https://www.facebook.com/PlayerAuctionsTrading

In the meantime, please try logging in from a different browser or device to see if it works. If it's a 503 error, it is most likely just a server hiccup that will sort itself out in a few minutes to a couple of hours.

As for your refund, please include the order ID to your outgoing mail as I've explained above, so our team can check on it for you. I sincerely apologize for the confusion and hassle you had to go through with this.

Best regards,
The PlayerAuctions Team

ComplaintsBoard
K
3:14 am EDT

PlayerAuctions osrs account hacked back by owner...

I bought "lvl 104 dher/staker. Bgloves, tent, fcape, ddefender, v... + '$115.00 insurance coverage for 1 year'" from this site a while back and after around a week the account got hacked back I tried to send a dispute but it got so confusing and they required evidence that I literally couldn't provide because I didnt have the account anymore and I just gave up... I've come back and i've sent multiple tickets to support only to be basically ignored and non responsive at all, all I need to know is how im going to get my money back and what evidence do I need to supply... The order id is: #3156350 please help me

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Update by King_nolt
Jun 20, 2018 9:13 pm EDT

CAN SOMEONE PLEASE RESPOND TO ME FROM PLAYERAUCTIONS HOLY MOLY legit been waiting days for a response and no one ever replies and seeing as though my support ticket is literally getting no response what so ever on it i have to keep repeating my self and sending new complaints to try get someones attention to finally close my case...i recently submitted a support ticket concerning playerauctions that i had bought an oldschool runescape account for it only to be recovered by the seller and it started a hard process to get my money back through many attempts to prove that the account had been hacked back i have finally got in touch with jagex and sending a support ticket yesterday trying to recover the lost account (lost account email: wavestorm0@gmail.com) they have responded to that ticket earlier today in the picture provide, i have also provided proof of buy in a previous complaint that has also gone quiet so hopefully i can get a response on this one and someone can lighten up that dead support ticket that hasnt been answered for over 24 hours on playerauctions...jagex clearly confirm in that email that the account had been claimed by the owner you can even see the support ticket i sent (personal info scribbled like out my full name and ip address in the shown support ticket)so i have delivered the recommended evidence from the previous complaint with alot of detail (The evidence you need to submit looks something like this: https://i.imgur.com/0YZRhOv.png) any response is much appreciated thanks. also the support ticket id on playerauctions is #132064 and The order ID is #3156350. cheers.

Update by King_nolt
Jun 20, 2018 4:34 am EDT

hello i finally got an email from jagex support, i responded on playerauctions with the needed evidence.

Update by King_nolt
Jun 18, 2018 3:35 am EDT

Also got provided with email and password, this was the email used to log into the account: wavestorm0@gmail.com.
this email was almost 100% the email that was used to recover the account as i had no other access to it other than logging into the game.

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PlayerAuctions Team
PlayerAuctions Team
, US
Jun 21, 2018 11:46 pm EDT

Hello Nolt,

Just a quick update, we have now provided you a compensation on ticket 132064. Thank you for providing the evidence we need. Have a good weekend! :)

Best regards,
The PlayerAuctions Team

PlayerAuctions Team
PlayerAuctions Team
, US
Jun 21, 2018 8:45 pm EDT

Hello King Nolt,

I'd like you to know that we're now working on a resolution to this case. I will reply to your ticket as soon as there is any update. We're very sorry for the delay in our responses; Thank you for bearing with us.

Best regards,
The PlayerAuctions Team

PlayerAuctions Team
PlayerAuctions Team
, US
Jun 18, 2018 10:06 pm EDT

Hello there, King Nolt,

Thanks for sharing the order ID and details about your transaction, and I am sorry to hear that the transaction has gone south. I was able to check on your order logs and the ticket associated with this concern, and the good thing is that it hasn't been closed yet, so you still have time to dispute this. Rest assured that our team will do everything to find a resolution for this.

The evidence you need to submit looks something like this:
https://i.imgur.com/0YZRhOv.png

You need to contact the game publisher and ask for a statement via email or Twitter, where their representative tells you what happened with the game account. The incriminating statement there is "the account was reclaimed by the original owner", which points to the seller as the one who claimed the account back. Once you're able to secure that, please send it back as an attachment to ticket thread #132064.

My sincerest apologies for the inconveniences.

Best regards,
The PlayerAuctions Team

ComplaintsBoard
B
9:02 am EDT

PlayerAuctions customer service

I bought an account like 15 days ago and there were a problem with the payment according to the playerauctions. Although the money is taken from my account I got an email right after purchasing "payment is declined" I even bought the account with insurance. So I got in touch with them and they told me payment is declined and the money will be refunded. After waiting for 10 days straigh nothing happening I got in touch with them by opening a ticket. They replied to me by asking for #orderid after 2 days. Can you believe it 2 days for an information which is already on ticket. So after providing them with the #orderid which is so hard to find apperantly, now its been 4 days without a respond. This site is a joke.

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4:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

PlayerAuctions osrs account recovered, order id:#3713225

I've provided evidence countless amounts of times for my refund, and yet your team is still protecting the seller because I'm unable to provide proof of the seller reclaiming the account? what does your team deem valid proof? the seller post a selfie with his playerauctions username written on his forehead showing he recovered back the account? dream on, because no one will EVER be able to provide that, and i'm going to PROVIDE you PROOF that the SAME seller who scammed me out of the account, is RE-SELLING THE SAME ACCOUNT HE JUST SCAMMED ME OUT OF, but your team is still going to find a way to protect this seller to avoid my refund. which this site should be sued and shut down. Just give me my refund because I've provided MORE than enough evidence and proof.

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kapje
, US
Jan 09, 2019 2:07 am EST
Verified customer This comment was posted by a verified customer. Learn more

The same happened to me, Jagex will never supply an official statement saying that the ''original owner recovered the account'' however I have proof that the account got locked and unlocked. This should be enough proof that the original owner has control over it as only the original owner can unlock an account unless specified, however playerauctions ignores me and disputed towards favor of the seller.

PlayerAuctions Team
PlayerAuctions Team
, US
May 31, 2018 8:36 pm EDT

Hello ilysfm,

Thank you for sharing all the details and screenshots you submitted to our team. As per checking, these are indeed insufficient because the offer details are very subjective. I'm sorry but you will need to secure a statement from the game publisher, where they tell you what happened to the account ("this account was reclaimed by the original owner").

I'm very sorry I cannot you assistance with this at the moment. Buying insurance still requires buyers to prove their claim as stated in our disclaimer: https://i.imgur.com/xuvAhYo.png

If you are able to secure the statement I mentioned, email it to support@playerauctions.com and include your username and the order ID, so our team can reopen this case and provide you assistance.

Best regards,
The PlayerAuctions Team

ComplaintsBoard
A
2:50 pm EDT

PlayerAuctions account reclaimed order id: 3443411

I purchased an account on January 4, 2018 and everything seemed to be fine up until 5 months later the owner reclaimed the account. I messaged the seller and received no response so I filed a dispute. I emailed playerauction regarding this dispute pretty much every day and I would get either a copy paste response or none at all. Eventually they told me the dispute takes 3 days to reach a decision so I provided evidence to support my claim. The dispute was closed within the day it was escalated to playerauction and it was in favor of the seller without no information as to why. So I emailed them again trying to understand the situation. Eventually i was told it was because I failed to provide enough evidence and unfortunately they could not reopen the dispute. I argued with them for days about this because it was not fair. I ended up on a website called sythe.com where I spoke with one of their representatives who really tried to help me he even seemed to get the case re looked at. I provided even more evidence to where the game publisher said that the game account had been reclaimed and the email [protected]@outlook.com was not attached to a game account. Their response to that was that email was not the same email used in the transaction. I didn't understand what they meant and found the email for the transaction back in january. The difference they were speaking on was the email for the transaction was [protected]@hotmail.com which is the same thing. I could easily get an email from the game publisher stating that email was not attached to a game account and the account was reclaimed. But they did not want to give me that chance and my spirit had been broken at the time. I felt as if I had been fighting a battle I was meant to lose and I was guilty until proven innocent which I don't think is fair seeing as the seller has been unresponsive during this whole event and he isn't held accountable. If they had provided better communication in the beginning and worked with me I would have been able to provide ample amount of information towards my claim. Overall I am just disappointed with the outcome and wish they would look into my issue clearly and more effectively. I shouldn't have to go to a forum to get things done, their support staff should have been able to provide proper customer support. I have done everything I could and if they would be willing to take an email from the game publisher stating [protected]@hotmail.com is not attached to a game account I could provide that. But frankly I shouldn't have to since hotmail and outlook is the same thing. Plus it was the seller's error since I messaged him through discord (which I am sure holds no weight to my case) telling him that the hotmail email was not working and he said put outlook instead. I hope they see that I have gone through some lengths to support my claim and provide me a credit for the purchase.

https://gyazo.com/952e4e4757ae8fd1c632143ece44c2ea

https://gyazo.com/85dee2844e3e2dcc83040d6c5c83ba1a

https://gyazo.com/cbcfee59ff3cff977473449ec6928d8d

https://gyazo.com/56761e978da60840d0f1b03d9da123da

https://gyazo.com/b357fe977fed4570e66f09704d4e704a

https://gyazo.com/7b3b2f56683752f70a521a3ff08707c7

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PlayerAuctions Team
PlayerAuctions Team
, US
May 22, 2018 7:47 pm EDT

Hello Anthony,

Your case was forwarded to us and we were able to go through it meticulously. I am very sorry this happened. Beyond the @outlook and @hotmail difference, one of the reasons we also couldn't fulfill the refund for you is because the discussion of the email change on the game account never happened on the on-site messenger (which is required in order for us to be in the know with what's going on in the transaction). It happened somewhere else, and I assume on Discord. We refer to this as off-site trading, and we actually have penalties for these depending on how and when it occurred during a trade. We understand that you've truly gone out of your way to provide evidences, but unfortunately they were insufficient.

We're really very sorry we can no longer offer any refunds or replacements for this, Anthony.

Best regards,
The PlayerAuctions Team

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12:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

PlayerAuctions order id #3776265

I paid for this item. The mail and password didn't march. So I messaged the seller about the situation. He didn't reply. Then I started a dispute for a full refund. Then after sometime the seller replied for the dispute by saying that he has mistakenly given a wrong information and he will give the correct informafion. So I agreed on giving the correct information. But now Player Auction is saying that the account is fully delevered. And the seller didn't send the correct informatio. What shall I do now? The dispute number is #22424. Please do something about this.

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PlayerAuctions Team
PlayerAuctions Team
, US
May 21, 2018 8:58 pm EDT

Hello Niyaxuk,

For order 3776265, I'm very sorry but there is no way to revert back your decision. You accepted the dispute when the seller provided you the new information, and during that you should have not accepted the dispute if things are not ok with the order yet. As per checking, the seller was already paid for this order, but you can contact support@playerauctions.com in case you have other questions or if you can't communicate with your seller to ask for a replacement account.

Best regards,
The PlayerAuctions Team

PlayerAuctions In-depth Review

Website Design and User Experience: The website design of PlayerAuctions is clean and user-friendly. The layout is intuitive, making it easy to navigate and find what you're looking for. The search function is efficient, allowing users to quickly filter through the extensive range of products and services.

Range of Products and Services: PlayerAuctions offers a wide range of products and services for gamers. Whether you're looking for in-game currency, accounts, items, or power-leveling services, you'll find a vast selection to choose from. The marketplace caters to various gaming platforms and genres, ensuring that there's something for everyone.

Trustworthiness and Security: PlayerAuctions prioritizes trustworthiness and security. The platform implements strict verification processes for sellers, ensuring that only reputable and trustworthy individuals can sell their products. Additionally, the website utilizes secure payment methods and safeguards user information, providing a safe environment for transactions.

Customer Support and Communication: PlayerAuctions excels in customer support and communication. The support team is responsive and helpful, addressing any inquiries or issues promptly. The website also provides a messaging system that allows buyers and sellers to communicate effectively, ensuring a smooth transaction process.

Pricing and Value for Money: The pricing on PlayerAuctions is competitive, offering value for money. Sellers set their own prices, allowing buyers to compare and choose the best deal. The platform also provides a rating system, enabling users to assess the reputation and reliability of sellers, ensuring that they get the most out of their purchase.

Seller and Buyer Protection: PlayerAuctions prioritizes the protection of both sellers and buyers. The platform implements a secure escrow system, holding funds until the transaction is successfully completed. This ensures that sellers receive payment and buyers receive their purchased products or services as described.

Payment Options and Process: PlayerAuctions offers a variety of payment options, including major credit cards, PayPal, and various online payment methods. The payment process is straightforward and secure, providing users with a seamless experience.

Delivery and Fulfillment: The delivery and fulfillment process on PlayerAuctions is efficient. Sellers are required to deliver the purchased products or services within the agreed-upon timeframe. The platform also provides tracking and verification systems, ensuring that buyers receive their items as expected.

Reputation and Feedback System: PlayerAuctions has a robust reputation and feedback system. Users can leave feedback and ratings for sellers based on their experience, allowing others to make informed decisions. This system promotes transparency and accountability, ensuring a trustworthy marketplace.

Community and Social Features: PlayerAuctions fosters a vibrant community through its social features. Users can join forums, engage in discussions, and connect with fellow gamers. This creates a sense of community and enhances the overall gaming experience.

Mobile App Experience: PlayerAuctions offers a mobile app that enhances the user experience on the go. The app is well-designed and provides all the necessary features and functionalities, allowing users to browse and make purchases conveniently from their mobile devices.

Overall Rating and Recommendation: Overall, PlayerAuctions is a reliable and user-friendly platform for gamers. With its wide range of products and services, trustworthy environment, excellent customer support, and competitive pricing, it is highly recommended for those looking to buy or sell gaming-related items. The reputation and feedback system, along with the community and social features, further enhance the overall experience. Whether you're a casual gamer or a hardcore enthusiast, PlayerAuctions is a valuable resource for all your gaming needs.

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