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CB Banks Platinum Service

The good, the bad, and the ugly - discover what customers are saying about Platinum Service

Welcome to our customer reviews and complaints page for Platinum Service. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Platinum Service.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Platinum Service's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Platinum Service, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Platinum Service. Your feedback is an important part of our community and will help others make informed decisions.

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5:42 pm EDT
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Platinum Service Who are they

Ok, so yesterday i went to pay a bill and today i deposited $10 into my account. When i looked at my account so i can pay my phone bill Platium Service has took the rest of my money and im a in the Negatives in my account. How can someone took money from the account with out authorities? I dont have a job and i am going to call them on Tuesday.. Luckly i have thier number and i can call them. Upon calling them i get through and they said i have to wait 24 hours to talk to them.. What Card company tell a customer that you have to wait 24hrs to speak with a repesentive..I think this company is fraud and they are taking million of dollars from people..I am going to constantly call them, and i will be asking if i can speak to the manager..

Not a happy Customer

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Heywood Jablowme
Atlanta, US
Sep 04, 2011 5:06 pm EDT

You were probably one of those kids in grammar school who asked, "Why do we have to learn how to write and punctuate a letter? I will never use this!"

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3:37 pm EDT
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Platinum Service Unauthorized Charge

This company has taken yet again money from my bank account and I never gave out my info on line I have no idea what I'm paying for and how many times do you have to call theses people before they stop stealing. The bank won't or can't dispute the charge, why I said it's unauthorized and there is no signature attached to the charge what gives. Have we so embolden these thieves that they can do this to people who have to scrape to make ends meet. This is pitiful because no one seems to want to help a poor old widow woman because these people are only making me pay overdraft fees at the bank and as long as the bank gets their money what do they care really. Any help would be appreciated as to how to stop this from happening again I have called them to cancel and there is no refund but I want the charges to stop

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lakeshia henderson
foxworth, US
Jan 14, 2011 3:58 pm EST

recently went to the bank on 1/14/11 for a withdrawal to find that the company named which is platinum service to my understanding and they had withdrawed $99.95 out of my account.I have never recieved any money from the above so i dont know why they taking my money.please help or contact me at the abovee number.thank you!

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kdwood67
glen allen, US
Dec 03, 2010 3:50 pm EST
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withdrawing$ 99.95 from my checking account w/o my authorization & a overdraft fee of $34.00. I do not know who this company is or how to get in contact with them! But I will be reporting them to the police for fraud and my bank is doing the same! I want my money put back in my account as quickly as they stole it from me!

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DBlacks
Fayetteville, US
Nov 23, 2010 7:41 pm EST

I file a A C H form on Octomber 13, 2010 about a unauthorized transaction that was made by Platinum service which my request was dismissed.but this company is a scam there is a website with people complaining about how money was taking from there account which they did'n authorize please look over my account again

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msmarie610
Allentown, US
Aug 06, 2010 5:58 am EDT

I tryed to get a payday loan and now i noticed a unautherize debit from my account for 99.95 dollars out of my account this is the 2nd time in a 2 week period that a company affiliated with a payday loan services has took unautherized from my account with now has me -250.00 from my account.. and i want my money back...

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Stephanie D. Ghost
Manderson, US
May 29, 2010 11:42 am EDT

There was an unauthorized withdrawal from my checking account for 99.95 yesterday 5-28-10. I do not know how they accessed my account but I do want my money back!

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tgoertz
Fort Worth, US
Mar 05, 2010 9:05 pm EST

They have debited 99.95 from my account. That money is needed and they just take it without my knowledge. I don't even know what it is, who it is, and if i am going to spend 100 dollars of my hard earned money, i think i should know about it. Get a real job, stop stealing from people

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frances davis_jenkins_9
Bogalusa, US
Feb 08, 2010 12:13 am EST

An unauthorized withdrawal from my checking account of $99.95 was done on 02/05/2010. I need help in getting money returned to me.

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susie-que
, US
Jan 26, 2010 12:25 pm EST

This "Company" debited my checking account through an ACH for the amount of $99.95 on Jan 21, 2010! I am not familiar with this so called "Company" and when I call their 800# I get no answer or other information! I have reported them to my bank and had the unauthorized ACH reversed. I don't know how my checking information was ever retrieved and used by these scoundrels!

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Henry Montgomery
Orland Park, US
Jan 20, 2010 10:16 am EST

I don't know how this company got my information but they have been debiting my account for 99.95 and I don't have any knowledge of why. This is getting out of hands, you pay bills online and somehow these companies get access to your info and it becomes more beneficial to them than to the customer. Please help me this is the second company that has done this to me.

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ruby651
Newark, US
Jan 15, 2010 1:12 pm EST

they took $95.00 out of my savings i have no idea who or why and when i call the phone # its says thank you for calling card member services and please hold then it hangs up the # is [protected].

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12:52 pm EST
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Platinum Service Unauthorized ACH

I went to my account and noticed it was negative...it seems a company I have no idea who they are took 99.95 out of my account...when I tried the number given to the bank it wasn't even working... [protected]

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edwino
Orlando, US
Feb 13, 2010 9:34 pm EST

THIS MOTHER ###ERS HAVE DEBITED MY ACCOUNT TWICE I CALLED THEM AND TOLD THEM ABOUT IT STILL THE HAVE NOT REFUNDED ME THE FIRST 99 DOLLARS THEY DEBITED FROM MY ACCOUNT BUT YET THE DEBITED 99 MORE ON 021210 I AM GOING TO CURSE THIS ### OUT LIKE NO ONE EVER HAS... I AM ALSO CALLING BBB AND LOCAL TV CHANNELS IN ORLANDO TO GET THIS ### OUT OF CIRCULATION

MOTHER ###ERS U OWE ME AND WILL PAY ME TOO!
CABRONES@@@@@

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Betty ConkriteGabriels Horn of Justice
Houston, US
Aug 15, 2010 5:43 pm EDT

I am the CEO of Gabriels Horn and this company that I never heard of Platinum has somehow gotten a hold to my checking account number, and they have stolen 99.95 from my account on August 13, 2010, I just went online to look at my account and there it was an unauthorized ach for 99.95 . This needs to be handled by law enforcement, this is theft, and if I did not check my account regularly then they would have gotten away with it. This has also put me in overdraft. The Attorney Generals Office needs to get involved with this theft scam. I hope you can do something about this

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robbob
Columbus, US
Sep 15, 2011 11:34 pm EDT

i have a phone # [protected] for platinum trust card u see if it works for you god bless ...robbob

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JASPERI S A TIGER FAN
Birmingham, US
Nov 19, 2010 9:23 pm EST
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I WANT MY MONEY BACK FROM THIS COMPANY (NATAION PLATINUM) THEN THERE'S A BUNCH OR RUDE PEOPLE THAT HANG UP ON YOU WHEN YOU CALL, THEY GOT THE RIGHT ONE NOW I WILL PURSUE THIS TO THE HIGEST LEVEL OF THE LAW, THIS IS HURTING AND AFFECTING A LOT OF PEOPLE LIVES AND SOME ONE WILL PAY FOR THIS, U DO THIS RIGHT AROUND THE HOIDAY WHEN MONEY IS THE MOST TIGHT, I DONT THINK SO.

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9:42 pm EST
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Platinum Service FRAUD & SCAM

I am so upset, i just looked on my online banking and here to see That my account is pending a withdrawl. Hell no, i made no such authoriation and i sure in the hell wouldnt be spending ($99.95) on any online anything. Dont trust making online payments and this is why. I have no idea how they got my account information, or even any of my information. what to do?

02/12/10 Web Authorized Pmt Platinum Service $99.95 (pending) -$

This is what is showing on my online statement! I NEVER made this transaction at all!
This is CRAZY!

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divailand
Medford, US
Aug 24, 2016 4:30 am EDT

These people took 99. 95 out of my account i did not authorize. Pending ach debit platinum service [protected] web link to more information in a new browser window. $99. 95

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rexx
Easthampton, US
Aug 19, 2016 7:27 am EDT

i was charge 99.95 for this service which i still dont now how or what it is i call they say they dont do refund my bank called sae amsweer then was hung up on i live on a fix income and thanks to this charge it drew my account into innsuficent fund charge an extra 37.50 plus was not able to pay my rent i would like my money reembursed and soething done about this because of this now im at risk of being evicted and also to much stress for me and y 4 kids please let me know what i could do about these theives thank you

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M.A.Taylor
Baltimore, US
Jun 21, 2016 4:32 am EDT
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I to am a victim of Platinum Service and my question is: who the
!@#$%^& is PLATINUM SERVICE and how the #$%^&* did they get my account information. On two occasions, I've been taken. The 1st time was in May for $99.95 in which I didn't pay it any mind because I to thought it was my wife's doing. The 2nd time was last week for $14. I found it to be strange so I asked my wife about it and she looked at me me 14k stupid. Come Monday morning, I will have my account frozen and changed to keep these thieves from getting more of my HARD EARNED MONEY. I am the type of person where as if you asked me for it and I have it available, I'm more than happy to share. However, if you steal it from me, I will find you and make you pay dearly because that is the kind or work that I specialize in. When I do find you and I will, it will not be a good day for you...TRUST AND BELIEVE. To avoid some Heart Ache, return to my account just like you withdrew it and it will all be forgiven. If not, oh well.

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khydri
springdale, US
Nov 04, 2010 1:40 am EDT
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On 11/03/10 I went to the bank to see my account balance.Only! to find that, there was some illegal activity on in my account.Electronic debit in the amount of $99.95.Of which I did not give permission for whom ever these ficticious charges to have had put my account in an overdraft and cause charges for being in the minus. How can I get my money returned to my account.These people who practice this activity need to be brought to justice and punished.

Thank you!
Sincerely,
Kevin H,

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Cheryl Rice
Lafayette, US
Apr 22, 2010 11:31 am EDT

I don't even know what this is from or for. I just opened a back account and they are taking money out of it. How did they even get my account number. I want the money back that made my account to overdraft. I didn't even have any money in my account yet. I called the bank today and they said it was overdrawn $87.00. So I hope to see my money to cover all of the bank charges in my account. Because now I can't put any money in my account until you guys take care of your problem. I don't have any information but what i got from the bank. So please contact me by e-mail if you get this. My e-mail is ncheryl32@yahoo.com. I would really like this solved as soon as possible. Thanks Cheryl L. Rice.

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chrismeghan
Port Allegany, US
Dec 26, 2008 4:49 pm EST

Someone that calls themselves Platinum Services, took 79.95 from my checking account without my permission or notice. I have no idea who these people are, and why they took my money or even how they got my checking acct. information. I tried to call the number on my acct. but noone talks to me. This is illegal and I will make sure that by contacting my attorney, they cannot do this again or to anyone else. They are thieves and I will get my money back or else.

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PissedOffPanda416
Parish, US
Jul 30, 2010 11:54 am EDT

To everyone on here whom a one Platinum Service have taken money out of your accounts. They have mine too. I got on to see if my boyfriends check was in there and i seen almost $100.00 was gone. To be exact. $99.95. I got a number to call for them from one of your complaints. I had called them a little while ago and the man i spoke with would not give me any information on what they are or what they do unless i give him some of my personal information, such as bank account number! Why the hell would i give them my bank account number when they just took money from me. If anyone has any information on them like how i can get this taken care of and get my money back. Please e-mail me at rvc_416@yahoo.com... Thank You And Let Them ### Rot In HELL!

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fitzwater
gillett, US
Jan 04, 2011 4:39 pm EST
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this scam cop. has taken 99.95 out of my cheacking account i dont know how they got my information but they did i have called them and they give me a run around and yell me it is not refundable. not refundable my ### i never atherized it. they told me i had to get a police report an fax it to them . the state police in my state( pa) informed me that i had to deal with this through my bank. well i have done this we will see what happens. i have checked into this compony and see that they have done this to a ton of people, i want to know with all the complants on this componey and there theft ring why they have not been shut down and everyone involved have not been arrested. anyone with info on how to shut them down and have them incarsarated please contact me at fitzsgarage@yahoo.com we need to put a stop to this. thank you and lets nail these ### to the wall.

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H0t14fun
Atlanta, US
Feb 19, 2010 5:45 pm EST

took unauthorized funds from checking acct

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Stacia L Sheeler
Raleigh, US
Jan 03, 2009 5:43 pm EST

I did not authorize this company to debit my bank acct it is a shame how many times they have cause my bank acct to go into overdraft . I do not know how they received my information. I will be taking this transaction to my lawyer this is theft . I dont even have this crdit card and i do not want anything from them. This is a scam that why do not pay bills on line due to sistuations like this. I will be taking them to court..ASAP

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6:59 pm EST
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Platinum Service unauthorized withdrawl

Just called my bank which is Citibank. They confirmed that an unauthorized withdrawal of 99.95 came from Platinum Services, and the Fraud dept. representative told me that he has seen this type of transaction from this specific company PLATINUM SERVICES and it never has been fraud. There are over 80 posts of unauthorized ach debits from PLATINUM SERVICES on this site alone. This is why we all will pay, our children and grandchildren as well, The decisions of a failing institution that we bailed out make me sick. PLATINUM SERVICES IS A SUBSIDIARY of CITI group.

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sjdavis
Anadarko, US
Mar 29, 2010 9:43 am EDT

Platinum Service took an authorized withdrawl out of my account. I called the 800 number and asked them to please put my $99.95 back into my account. The customer service rep said no and that I didn't contact them within seven days of the alloted time. She said the money was not refundable and they would cancel my membership. I didn't authorize it. I tried to explain and used some foul language, then the rep hung up on me. I was highly upset. Also the account was set up in February and they kept getting insufficient funds. I found out about this when I tried to use my debit card at Wal-Mart and it said not enough money.

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Monica Nenninger-Missouri
, US
Apr 14, 2010 10:52 am EDT

When I first placed a complaint on this site about Platinum Services in February I thought they were merely a company that refused to give a refund. They will continue to debt your account. I had to go to my bank and sign an affidavit that I did not authorize this transaction. They reversed the charges. I then closed my account. I know it sounds like a hassle but you must protect yourself.

Now for the disturbing part. This is a small ring of and from what I can get of it about 3 male individuals maybe more. You will start to receive phone calls from a Kevin Jones or a Jeff Morgan with very thick foreign accents. They will claim to be federal officers and that you have committed federal fraud and violated state and county codes. I got the first call on 4/8/2010 and a second on 4/12/2010. (Since I had closed my account and when they attempted a second withdraw I am sure they got the message that the account was closed. This is where I deduct they are the same ring of schemers). The "officers" made sure to let me know that I was in trouble because a check was trying to be cleared through a "cash advance" and the account was closed. (I also received a call in March yet again a male with a thick foreign accent asking if I wanted $10, 000 in credit which is what Platinum offers and it was a New York number). This is where I supposedly committed the fraud. Well how would they know this if they themselves were not the ones to try and debit my account yet again. I do not make it a habit to commit fraud on a federal level I like my freedom. My mother just called to inform me that she was now receiving phones calls asking for me because I used her as a reference for a payday loan. It appears there is also a woman involved. The caller ID will display "with held." They will leave a threatening message and call back number of [protected] out of New York (surprise, surprise). They will leave voice mails and I have kept the one they left I will be happy to try and download load it and email to anyone who may have concerns.

I called their bluff by contacting two of the companies that I supposedly borrowed the money from on February 1, 2009. The schemers said I borrowed $250 dollars and they wanted $4000 in legal fees and other fees associated with the advance I asked for.

I personally went to a Cash Advance that is here in my VERY small town that was one of the two they claimed to represent. The woman who operates that branch called the number and informed them that I was right in front of her. She let them know that they do not out source other agencies to collect for them that she does it herself. All three schemers confirmed at the being of the call that I borrowed from that particular Cash Advance and then changed their story to Cash Net USA. So I researched that lender called them and filed a fraud report with them.

You need to get a hold of the FTC if you receive this call. File a fraud report. If you need assistance finding information on the FTC and IC3 please email me at nenninger74@yahoo.com. I will relay all information that I have and try to help you in anyway that I can. I have attached an additional website where other complaints are being left.

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Platinum Services
Colorado Springs, US
Dec 18, 2010 12:05 am EST

I checked my on-line bank acct and saw that I had a negetive balance...looking through thr statement I saw a charge of 99.95 debited from my acct for something called Platnum Services. I called the nuber they had listed and got a recording advising me to go to the web address listed above, it took me to Compplaint cases. Because of this my acct is negetive, I have a 25.00 NSF fee on top of that. someone needs to put these people out of business so they will stop ripping people off who really need every penny they have.

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nenninger74
Marble Hill, US
Feb 13, 2010 12:40 am EST

I received a call from an "unknown" caller. I was online on 2/10/2010 looking for financial services. I received a call on 2/11/2010 from the "unknown" caller asking if I would like a $10, 000.00 line of credit. I told them "no and that I was not interested." On 2/12/2010 my bank account was debted through an ACH process for $99.95 by Platinum Service. Since then after several attempts to contact this company with no leads and phone calls being disconnected I filed complaints with the FTC and IC3. I have also put in several inquires with lawyers about a class action suit. If you have been victimized by this company please contact me. If we get enough people together for a class action suit maybe we can stop this "company" from taking advantage of other people and shut them down. Please pass on this message to others. You can contact me at lovemybabies_949600@yahoo.com. Thank you!

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