Platinum Online Group / Loan Application Fraud/Scam
This is the BBB report regarding Platinum Online GroupBBB Rating F
Ratings Explanation BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.
This business is not a BBB Accredited Business.
Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F.
Reasons for this rating include:
•59 complaints filed against business
•Failure to respond to 7 complaints filed against business.
•BBB does not have sufficient information to determine how long this business has been operating.
•BBB does not have sufficient background information on this business.
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Business Contact and Profile
Name: Platinum Online Group
Address: 5806 W 55th St
Mission, KS [protected]
Their new address acccording to the phone service is: Post Office Box [protected], San Francisco, CA 94120
File Open Date: December 2009
Type of Business: Loan Services
BBB Accreditation: This company is not a BBB Accredited business.
Customer Complaint History
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB processed a total of 59 complaints about this company in the last 36 months, our standard reporting period. Of the total of 59 complaints closed in 36 months, 59 were closed in the last year.
These complaints concerned :
+ 28 regarding Billing or Collection Issues
2 - None of the Above - Credit, Billing or Collection Complaint Issue
26 - Unauthorized bank debits
+ 1 regarding Contract Issues
1 - Invalid or false contract
+ 8 regarding Customer Service Issues
3 - Failure to provide promised assistance or support for products or services
2 - Failure to respond to phone calls or written requests for assistance or support
1 - Inappropriate behavior by customer service personnel
2 - None of the Above - Customer Service Complaint Issue
+ 13 regarding Refund or Exchange Issues
3 - Failure to honor refund, exchange or credit policies
10 - None of the Above - Refund or Exchange Complaint Issue
+ 6 regarding Sales Practice Issues
2 - None of the Above - Sales Complaint Issue
1 - Sales presentation did not disclose complete pricing information
1 - Sales presentation misrepresented the service
2 - Sales presentation used dishonest sales practices
+ 3 regarding Service Issues
2 - None of the Above - Service Complaint Issue
1 - Unauthorized service
These complaints were closed as:
+ 52 Unpursuable
52 - Company cannot be located.
+ 7 No Response
7 - Company failed to respond to BBB to resolve or address the complaint issues.
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BBB has no information regarding government actions at this time.
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BBB has no information regarding advertising review at this time.
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BBBTips on SBA Loans
Beware of Predatory Practices in Home Mortgage Lending
Beware of Abusive Lending Practices
High Cost Payday Lenders Advertise Everywhere
Home Buyers: Protect Yourself from Predatory Lenders
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BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.
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Report as of December 3, 2010 14:50
Copyright© 2010 Better Business Bureau
I am not sure exactly what to do about being ripped off by this ### organization. I am going to see my attorney. You can contact the BBB, FBI, and the attorney general's office...but I suspect this money is gone forever...My bank did inform me to always use a credit card or debit card...and never use your checking account information online...Now I have to close this stupid account before they decide to hit me again.
More Platinum Online Group Complaints & Reviews
- Platinum Online Group - withdrew money from my account 
- Platinum Online Group - money withdrawed 
- Platinum Online Group - Eplatinum membership 818-255-9973 
- Platinum Online Group - unauthorized transactions scams 
- Platinum Online Group - withdrew 99.00 from my account 
- Platinum Online Group - took money i didn't have out of my checking account
- Platinum Online Group - Theft 
- Platinum Online Group - TOOK MONEY FROM MY ACCOUNT 
- Platinum Online Group - when do i get my money back 
- Platinum Online Group - not respondins?ford legal about 2 help me