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Platinum Member Fortress Secured Inc. / taking money out of my account

1 311 ballard st. apt 5-dYorktown, VA, United States Review updated:
Contact information:
Phone: 757-746-2301

money was taking out of my account that i did not know anything about and when i call to talk to someone they tell me that all rep.are busy and say they are sorry and for me to try later and then they hang up on you. they took 49.95 form me on 9-22-08 and i got hit with an overdraft fee of 35.00 and iwould like that back as well .i do not want a creit card and did not ask for one .

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  • We
      23rd of Sep, 2008
    0 Votes

    I have also bee ripped off 49.95 plus overdraft fees from Platinum Members Secured Inc. On 9-22-08. I Got a print off of the electronic check from my bank and the phone number on the check is bogus. Even my address and phone number on the check was false. I will be making a claim with my bank to be refunded this overdraft and also filing complaints with the BBB and the FBI.

  • Na
      7th of Oct, 2008
    0 Votes

    I just went through the same problem. I checked my bank statement and had a deduction of 49.95 one week and another deduction of 39.95 the next week. I called my bank and they gave me the company Fortress Secured Inc. I am very displeased with this because I never asked for a credit card and both times that this happened, my account was over drawn. I would like to get my money back plus the overdrawn fees. I complained to the number that I was given which is 888-267-2169. The representative there said that I would get a refund in the mail within a months time. I think that this is unfair and I have to spend time trying to research the company and still have a negative account at the same time.

  • Ce
      7th of Oct, 2008
    0 Votes

    i have had the same problem.

  • An
      9th of Oct, 2008
    0 Votes

    i I am on the phone with my bank now trying to get my money back! I don't even know who or what this company is and the phone number the bank is giving me does not work.

  • Ha
      9th of Oct, 2008
    0 Votes

    THey have done the same thing to me. They charged me 49.95 plus I got an overdraft fee of 25 dollars. I want all of the money back and I can't get anybody on the phone or anyone to return my calls. I am really pissed off and can't get find a good number to get in touch with anyone. If anybody knows a number where you can actually speak to a representative PLEASE let me know.

  • Vo
      10th of Oct, 2008
    0 Votes

    This company ripped me off also.They had me hold for over 15 mins and once it was my time to speak w/someone they said all lines were busy and call later.They need to be reported.

  • Jl
      15th of Oct, 2008
    0 Votes

    I also had $49.95 deducted from my account by Platinum Members Fortress Secured. The numbers I have for them is 888-267-2169 and 888-433-4096. This is for a company called Customer Service Inc, who tell you they are a 3rd party administrator for Platinum Members, and there is no way to contact them, as they are an internet company. Their address is PO Box 50280, Sparks, NV 89435. But, according to the BBB, it is actually a forwarding address, and they have at least 7 different addresses. Keep calling the phone numbers back, eventually they turn them back on and answer. However, if you press 2 saying you're calling from a bank, it disconnects the call. The person in charge there is Jason, but he never takes any calls. Supposedly, they are going to refund me, but it will be 30 - 45 days, and it has to be done by a paper check. I'm sure the check will get "lost" in the mail. I have filed complaints against them with the Better Business Bureau, and the Sparks, NV police department. I suggest everyone contact them and get these scammers shut down. It is illegal to take unuthorized funds from someone's bank account! I bet if these thieves spent a little time in jail, or had the threat of that looming over their heads, we'd all get our money back in less than 30 - 45 days!!!

  • Br
      16th of Oct, 2008
    0 Votes

    This just happened to me too. $49.95 was taken out of my checking and it also caused me to go negative in my account. I had other items being posted to my account that I was aware of and the $49.95 caused those items to overdraft as well. I don't know anything about this credit card company. I just talked to me bank (Wachovia) and they are going to refund me the $49.95 plus any overdraft fees I was charged. I spoke to the fraud department and they recommended to put a debit block on my account until my account is back in good standings and that I change my account number. That will disable that Security Fortress INC. to not get any more of my money. I am a college freshman and I need all the $ I can get, and they trying to take $ away from me. LOL. Anyone that has experienced this problem, contact your bank's fraud department, explain what's going on and they should refund your money. And also get your account number changed for the company can't go back into your account.

  • Jo
      16th of Oct, 2008
    0 Votes

    i was just ripped off today by these hooligans, 49.95, never before heard of them they even have wrong address on the electronic check they sent in. maybe a good little ### kicking should be in store for these bozos if caught

  • Ch
      16th of Oct, 2008
    0 Votes

    10/16/08 man they got me for $ 49.95 as well, had to go to the bank and the police station to due a report on them, i did not tell these jokers they could have my money go into my account let alone make up there own check. plus i don't know what this is who they are and why da heeze do they think they can rip people off . pist off to the highest level of pistivety.

  • Mo
      16th of Oct, 2008
    0 Votes

    They got me too. I signed up for a payday loan and they must have hack in the system and got my information. I never signed up for whoever these people are. The bank gave me a phone number to call and I got a recording saying that representives are unable at this time and to visit their web sight. I really fill that this is unfair and I'm going to file a class action lawsuit. If you are reading this please join me.

  • Di
      16th of Oct, 2008
    0 Votes

    The exact same thing just happened to me, $49.95 plus $35.00 overdraft fees. The electronic check that they create...the whole scam is exactly the same. You can't even reply to their email which they send congratulating you on receiving their platinum card (which no one signs up for) with access words and passwords. It comes back undeliverable. If you call the number on the phoney check that they submit to your bank, it is a recording that says you can leave a message, which everyone knows it will never go anywhere. Does anyone know of anything we can do to stop them aside from filing with the BBB? I am so frustrated right now.

  • Kh
      16th of Oct, 2008
    0 Votes

    I just got the pinch of $49.95 also. But wait, there's more! There will be a recurring monthly charge of $17.95 if you don't get ahold of them and stop them. They have a live chat screen I found on their website, they agreed to cancel and refund my monies, but 30-45 days was also the answer I got. So I copied the chat screen and sent a confirmation to their e-mail address which is: cs@consumerbill.com.

    I hope this helps, and I hope to see my bucks again, I guess it just once again proves how vulnerable our privacy and intimate information really is.

    Good luck to all.

    K-Huna

  • Kh
      16th of Oct, 2008
    0 Votes

    PS To my above statement. I had to wait about 45 minutes until the 'live chat' operator started her discussion. Be patient and vigilant!

    K-Huna

  • Ch
      16th of Oct, 2008
    0 Votes

    the same thing happened to me, i have called two different numbers with no luck. this also caused my account to be overdrawn.

  • Da
      16th of Oct, 2008
    0 Votes

    Perhaps I can offer some advice... As a bank officer, I have seen these transactions begin to appear with some of our customers.

    If the transaction is not legitimate and you have: 1) not authorized the company to withdraw funds from your bank account and 2) you have made a good-faith effort to contact the company and resolve the dispute, then the bank should be able to assist you in disputing the transaction.

    If the funds were deducted from your account electronically, you are covered under Federal Regulation E and can file a claim with your bank. If, on the other hand, the funds were withdrawn via a draft (looks like a computer printed check), then you may need to file a fraudulent item dispute.

    Hope this is helpful.

  • El
      16th of Oct, 2008
    0 Votes

    Although I was able to get this cancelled in about 40 minutes, it was frustrating. I had applied for a payday loan but could not get to the actual site because of this offer. I logged off, however they had enough info to process.
    I am going to try and get the overdraft fee reversed.

  • To
      16th of Oct, 2008
    0 Votes

    They did the same to me, they took money out my account WITHOUT my approval. I dont know who or what Platinum Members Secured is. I cant contact no one. Everytime I call they operators are not alvable. This is wrong. I filed a dispute with my bank. This a SCAM!!!

  • Pa
      16th of Oct, 2008
    0 Votes

    I went to my bank today and deposited money and when I asked for my balance I was informed that I had a overdraft in the amount of 49.95 to Fortress secured Inc. Plus the 35.00 overdraft fee I am out 84.95. I have no idea who this company is and I never authorized any withdrawl from my account. I have tried to get through to them but they continue to hang up on me. this is a complete scam and I intend to contact everyone possible to correct this matter.

  • Br
      17th of Oct, 2008
    0 Votes

    I am calling the fruad department at my bank today when the open at 6AM pacific time. Platinum member fortress secured inc. took $49.95 out of my account which also caused me a $33 OD fee. I will get refunded for both of these charges. Please contact me with your results when you have a moment. nbaberry@yahoo.com

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