Plastic Fantastic reviews & complaints 12
Newest Plastic Fantastic reviews & complaints
Fascia’s and gutters
I had new gutters and fascia’s fitted last year and have been trying to get in touch with plastic fantastic for a while to get the terrible leaks rectified. I haven’t had a response. The bad weather is causing leaks all around the house with some flooding at the front. I have never had leaks or flooding. I’m worried that this is causing permanent damage to my property. It now appears that they have gone out of business. I paid a tidy sum to have this work carried out and 3 of my neighbours have also had work done.
Desired outcome: For this poor workmanship ship to be rectified
Poor workmanship leaking gutters
I had new gutters and facias fitted in Dec 2020. 8 months later I am trying to get a couple of issues rectified with leaking gutters but they are ghosting me.
I am growing concerned now as there are two damp patches on the outside walls where when it rains it leaks through the bottom of the gutters as they mustn't be sealed properly.
I have called, emailed, contacted via the website, sent pics and videos of the issues yet heard nothing back.
They have had £3, 600 off me and I don't think I am asking much to get these matters sorted.
Attached a copy of the receipt for work, a couple of photos and video sent.
Thanks
Emma
Desired outcome: Would like the issues rectified and any work needed is done or paid for by Plastic Fantastic
Service
DO NOT USE THIS COWBOY BEEN WAITING FOR A REPAIR TO HANGING OFF FASCIA. I have sent photos my address and tried to contact by phone with no response. 10 year guarantee a joke
Desired outcome: Repair
Failed door
Plastic fantastic (Paul Wilkinson) the John Wayne of Hyde
Please all be warned not to use this cowboy company.
He will use cheap materials, leave your house with damp, not honour his warranty and doesn't answer e-mails, letters and phone calls.
He will take your money, jump on his horse and run away into the sunset.
You have been warned!
Crack on door.
Plastic fantastic (Paul Wilkinson) the John Wayne of hyde
Please all be warned not to use this cowboy company.
He will use cheap materials, leave your house with damp, not honour his warranty and doesn't answer e-mails, letters and phone calls.
He will take your money, jump on his horse and run away into the sunset.
You have been warned!
Gutters / facias
These cowboys replaced my gutters fascias 3 years ago ago and the problems are still ongoing. They say on their website they never cover old fascias but they did mine not only that the fascias have no vents which has caused a massive condensation problem in the loft! They smashed my alarm box, the down spout is crook and not long enough, bath water goes all over the drive ... AVOID
Flat roof and guttering
No change there then. Got a very professional sales pitch from Paul Wilkinson for replacement facias, soffits and a new rubberised garage/bay window roof. Soffits and facias not too bad, complained that one facia had loads of holes drilled in it. They came back and hammered nails in them. Fortunately I was in and got them to replace the facia. Main problem was with garage roof, which is not supported underneath and therefore "bounces" and the bay roof which drains away from the down pipe to an end cap that doesn't fit and hence leaks.
Loads of phone calls, visits to their office to no avail. Letters that required signatures on receipt, not accepted and not collected from post office. Refuse to come out and fix problems, guarantee not worth the paper it is printed on. Trusted trader logo on their quote is illegal as they have been removed from the scheme... What a surprise.
UNDER NO CIRCUMSTANCS SHOULD YOU USE THESE CON ARTISTS !
UNDER NO
The complaint has been investigated and resolved to the customer's satisfaction.
Faulty fascias and gutters
2015 - fascias and gutters were replaced at my elederly parents home. Payment made promptly. After inspection it was clear they had not been fitted correctly and securely on the gable end. After many phone calls and appointemts for visits and promised repairs paul the owner attended. He agreed the job had not been completed to standard. Again promises made to put right. Lots more phone calls and over 12 months later still waiting for work to be corrected. Would not revomend this company under any circumstances. Sales pitch is great, service is a disgrace. Clearly the guarantee is useless. Avoid at all costs.
Guttering and fascia
Like other people on here got these jokers to fit my guttering and fascia after I had seen that they had really good reviews on check a trade which makes me think that the reviews are not genuine. Lots of problems with the work which they did come back on a couple of occasions to sort out but there is still problems which just goes to show how crap the job was to start with.I now have very leaky gutters which looks like I will have to sort out myself.Avoid this company like the plague, definitely not plastic fantastic.
The complaint has been investigated and resolved to the customer's satisfaction.
Faulty workmanship
Fitted new guttering and facias, after a few days it started to rain & guess what they leaked all down the side of my house causing very bad damp. I wouldnt mind the guttering they replaced which was 20 years old wasnt perfect but at least it did not leak, never came back to sort it, rang up a number of times & they were simply not interested in our problem...took them to court got half our money back...just simple rules here...DO NOT USE, they are cowboys
Resolved
I paid Paul Wilkinson £840 for new gutters and fascia boards for my terraced house.They fitted to the front and rear of my property and unfortunately the front gutter was fitted wrongly which causes it to leak down my neighbours wall this problem is causing great stress to my wife and myself as you can imagine my neighbours are not well pleased.I had this job done on 23/4/14 I have phoned plastic fantastic a total 14 times and many emails have been sent and still no response apart from 1 email saying it would be sorted guess what ...still not been fixed.If you are thinking of using plastic fantastic for any reason please email me at frankmcmanus@sky.com and I will gladly speak with you about my experience with this company.I will update this review in 1 weeks time and let you people know whats happening i have also shared with facebook and numerous other social media sites...Very unhappy chappy :(
Fascia and sofit
Installed fascia, soffit and gutters on front of Terrace house. They did not attach the new gutter to the Neighbor's gutter, simply laid the new gutter in the old one. This leaked like a sieve. All I got from phoning them is excuses. They simply would not come to correct the problem. Their 10 year guarantee is worthless. They should be avoided.
The complaint has been investigated and resolved to the customer’s satisfaction.
Plastic Fantastic - Faulty doors, poor workmanship
Installed two upvc doors. I paid for composite doors they installed plywood. The doors were faulty on installation i.e. would not open. It took them two months to fix them even though they issued a TEN YEAR guarantee which is worthless. The doors have major defects: not alined in frame, faulty locks, drafts through doors, sticking at the bottom. They will...
Read full review of Plastic Fantastic and 13 commentsContact Plastic Fantastic customer service
Phone number
+44 161 367 7505Recent comments about Plastic Fantastic company
Faulty workmanshipYour Voice Matters: Our Commitment to Genuine Reviews
At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.
ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.
ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.
We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.
ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.
Is ComplaintsBoard.com associated with Plastic Fantastic?
ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Plastic Fantastic Customer Service. Initial Plastic Fantastic complaints should be directed to their team directly. You can find contact details for Plastic Fantastic above.
ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.
Use this comments board to leave complaints and reviews about Plastic Fantastic. Discuss the issues you have had with Plastic Fantastic and work with their customer service team to find a resolution.