PlanetShoes
reviews and complaints

Ordered a pair of shoes from www.planetshoes.com and one shoe was damaged! I contacted customer service and asked them to send me another pair and they agreed very quickly and told me that I have to send the damaged pair back.
Later I received a notification from the shipping company that shoes were successfully delivered but PlanetShoes support claimed that they haven't received anything and said that they can't do anything about that.
So literally I was left without the shoes and lost my money.

I've ordered shoes from Planetshoes. My shoes arrived damaged. I contacted their customer service and asked for a refund or an exchange. They said that I have to return the shoes and then they would send me a new pair. I did as they said but never heard back from them. Then I received an email stating they credited my account! What a joke! I'll never order anything again from these scam artists! They never gave my money back, did not send me a replacement, just gave me some stupid store credit that I don't even need! Horrible!

I will never again buy from the company www.planetshoes.com. I have ordered one pair of shoes from them, but the seller sent me wrong size of the shoes. I emailed the seller couple of times, but he told me that the size was sold out. I told that I wanted money back and was ready to send the shoes and pay for the return postage. I waited for the response and didn’t get any reply. Please, help me what to do.

I have been fighting with Planetshoes.com regarding shoes I ordered from the site in April 2010. Planetshoes sent the shoes to my prior address, an address that I have not lived for almost 2 years. I had previously ordered from Planetshoes.com with my current address and they delivered the shoes to my correct address at that time. It was a mistake from their end through their computer system. What bothers me the most is that the lady I have been dealing with, Heather, has lied to me, UPS and my credit card company throughout this process. They are steadfastly fighting me on this issue and will not credit my account for items I never received. I've been told by UPS that this is unusual - usually the company will credit the account on a dispute like this. I feel it is completely unfair that I am still dealing with this and am now trying to file a claim through UPS, waiting for a supervisor to call me, as they are pointing the fingers back to Planetshoes.com, saying they should credit me. So it's just fingerpointing back and forth, in the meantime, I have lost $70.00. I am very upset about this. I do need to note that Heather informed my credit card company that I in fact received the merchandise. I never spoke to anyone and stated that I received the merchandise. She also claims to have left message(s) on my answering machine, which upon my own checking and investigation, did not happen.