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Planet Orange Termite


Orange Oil Scam

Complaint Rating:  75 % with 100 votes
75% 100
Contact information:
Planet Orange
San Jose, California
United States
Hi, I want to complain about a company most everone has heard of by now called "Planet Orange". They are under the category in which the more something is repeated, the more people will believe in it, even if it is a scam. They are like the commercials we watch where they want you to believe that taking a pill will make your breasts larger, etc. You have to be a savvy consumer to look through the orange oil scam. You see, termites, bees, and ants all live in colonies and depend on each other for survival. In the instance of termites, if you kill just a few, the rest will turn and run. Thus, you still have termites, and are out a couple thousand dollars. (their prices to "kill" termites at Planet Orange starts at around $2500-$3300). These companies like "Planet Orange", "Pacific Coast Termite", and a couple others who use "orange oil" to try to kill temites are preying on the consumers who want to do "the right thing" for the environment by not fumigating their house, when what is really happening is the consumer is getting ripped off, and being taken advantage of these companies who tell you to be "green". The reason I know this is because I have been in the termite industry for 23 years and worked at one of these companies who push "orange oil" and I made ALOT of money on commision. Finally, my conscience got the best of me and after 2 years I left and started my own termite control company here in the SF bay area and I do not push fumigation nor orange oil. I will not mention my company's name, because I am not seeking business, I just want people to be aware of not getting ripped off by the companies who push "Orange Oil".
Complaint comments Comments (23) Complaint country United States Complaint category Home & Garden


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D  9th of Mar, 2010 by    +1 Votes
Kinda confused with this guys review? He says that he started his own termite company after making "ALOT" of money with an orange oil company. Yet he also stated that he does not push "fumigation nor orange oil". It's pretty cut and dry buddy. You either treat all the wood with fumigation and let the termites re-infest because there is no residual; or you spot treat and protect the main entry points where termites can infest (sub area/garage/attic). If you don't push fumigation, then you are simply offering a different type of spot treatment. I think that some houses need fumigation when the termites are everywhere, but there is certainly a great success rate with spot treatments as well. What pill are you trying to sell people?
N  23rd of Mar, 2010 by    +2 Votes
Bugman34 is right. Some houses need fumigation, and others can be successfully treated by means of localized spot-treatment. Maybe I didn't word the above properly. When I said I don't push fumigation, I meant as an only means of treatment. Terminix "pushes" fumigation only for drywood termites. Orange oil companies will do the opposte, and "push" orange oil even when the house is completely infested and really needs to be tented. We do both fumigation, and localized treatments as well as preventative treatments in vulnerable areas like Bugman34 mentioned. (attics, subarea, garage). Just be careful of companies who will let you think in 4 hours every termite in your house is now dead by means of orange oil.
N  5th of Apr, 2010 by    +1 Votes
Bugman34, is there a way to contact you? You sound too nice for your experience. I am a house owner and would like your honest advice related to termites.
N  19th of Apr, 2010 by    0 Votes
Bugman, Appreciate your comments and for sharing your own expertise in the Termite field.
I am going through exactly what you have mentioned - Orkin, Terminix, etc. all want to fumagate
the whole house which is very disruptive. Pacific Coast, etc. have recommended the sopt treatment.,
which of course is less expensive and less intrusive. Since you are in this business, are you available
to work on our termote challenge? If you are, would you let me know how to contact you?


D  4th of Jun, 2010 by    -1 Votes
A Competitor...Consider the source, and he also sounds like he's not very knowledgeable about alternative treatments, or entomology for that matter...
N  23rd of Aug, 2010 by    0 Votes
Just a question. If you think you have termites and have localized where it is, is there a company that offers an effective treatment and responsible follow up to ensure the job has been done correctly and the bugs are gone (and stay gone)? For the record let's eliminate Terminix who decided on the treatment before they had found any evidence of an infestation.

I would like to believe that there is an effective way to deal with a localized problem without tenting and gassing the entire house. Is there?

D  10th of Nov, 2010 by    0 Votes
I would have to agree with Bugman. The above statement made by "Law Guru" sounds like nothing more than a bitter ex employee trying to make or in this instance take a buck... Why not say the name of your company and the so called treatments you are using - perhaps a lack of confidence in the product itself? If your going to run a Termite / PC company - do yourself a huge favor - spend the time properly marketing your technique as opposed to being upset - making up stuff against a prior company. To clarify things - XT 2000 Orange Oil (95% pure) is a very well established proven treatment method for Drywood treatments. Lesser quality products that state Orange Oil (pro citra) using only 10% of the actual D-Limonene should be cautioned. Fumigation has been around for ever - however people don't want that anymore. Those are the facts - Law Guru - be careful of opinions when accompaminied by the history you have claimed...
N  7th of Jan, 2011 by    -1 Votes
I'll be very honest here; I work for an orange oil company. 90% of the time our treatment can be used to effectively treat dry wood termites. 10% of the time it's in your best interest to fumigate the structure. The enemy here isn't the process that you choose; it's simply the honesty of the inspector that's suggesting the right treatment for your house based on where the infestation is at and how large it extends. There are good and bad people in any industry, especially where sales and commission are involved. The top salesman at the auto dealership or at a real-estate office is usually the same one that will lie to you the most.

If you do your homework on XT-2000 orange oil, you will see that it's considered a PRIMARY treatment! A primary treatment is a treatment that has a high enough kill rate that it can be used to certify a house for escrow. Currently fumigation, heat treatment, and XT-2000 orange oil qualify.

If you have made a decision to fumigate your house, then you need to know the following two things to compare your quotes: 1. How many lbs of gas will be injected into the house? 2. Does the company you’re getting the quote from own the equipment, or do they sub-contract the work out?
If your house is 1800 sq ft (including garage and anything else attached to the house), then you will need enough gas to cover that area. If you have a company that pumps in less gas, then they are not solving your problem... but as the customer, you still see the same tent go over the house & you will always assume that there was enough gas used.

Let's also be very clear on one more thing. NONE of your orange oil companies are using orange oil exclusively to attempt to treat your house. Yet all the fumigation inspectors in the industry that blog on the internet lead you to believe that the only product used is the orange oil, and that you have termites everywhere throughout your house. Here's the problem; orange oil has to be injected, so it's very labor intensive. You cannot broad-cast spray it, so it's very localized. Plus it's oil, so it will naturally vaporize/dissipate within six weeks. This is why we all use a combination of Premise 75, Timbor, and Bora-Care to help get the infestations under control. All of these products can be broad-cast sprayed, and they have very long residuals! When you inject XT-2000 orange oil into the wood, and follow it with an application of bora-care on the outside of the wood; then you are combining a primary treatment, with a life-time residual. Bora-care will also soak deep into the wood.

Do your home work on the chemicals used, as well as the company that you want to do business with. Yelp.com is nice, but nothing is verified. Instead look at the BBB history, see if there are any third-party reviews or verifications. Also look to see if the company is diamond certified because they will actually back the consumer with a guarantee!
N  7th of Jan, 2011 by    -1 Votes
Not sure why this posted with "'" everywhere? Sorry bout that- not what I typed at all!
N  7th of Jan, 2011 by    0 Votes
Agent orange? Really? Didn't they use that as some sort of nerve gas in the war? Orange oil is 95% oil from the rhine of an orange and 5% water.
N  13th of Jan, 2011 by    0 Votes
To answer your question directly; no it has nothing to do with agent orange. It's actually an oil that is found in the rhine of the orange.
N  3rd of Feb, 2011 by    +1 Votes
I was suprised to find that other products used for Drywood Termites (PREMISE Foam, Optiguard, etc) all had gone through a standard two year test to prove it killed termites. Followed by a five year study to determine the length of efficacy and effectiveness in different parts of the country. After this, the EPA issues a registration number and the product is approved by the Dept of Pesticide Regulation. The manufacturing company (Bayer, Aventis, etc) also submits toxicology/hazardous reports and all this goes on the MSDS fact sheet you can find online. What I found REALLY interesting was the "Orange Oil" bypassed this whole process. They did not have to prove it killed termites for two years and a follow up study on top of that. True...if it didn't "kill" termites, they could not market, distribute and sell the product. If you read the data...it lasts for 24 to 48 hours...that's the window of efficacy. So the real question is>>>>can this product be applied in all infested area's where termites will have contact in 24 to 48 hours??? It truely may not be for all applications. Some things to consider don't you think??
N  10th of Feb, 2011 by    0 Votes
Not sure where you get your facts from, but XT-2000 orange oil is an EPA registered product. All EPA registered products must have an efficacy study done by a university, or an independent laboratory. They must also have an MSDS on file as ANY registered pesticide does.

Ulitimately the "kill -rate" on this product is so high that it's considered a PRIMARY TREATMENT!!! None of the other products you mentioned qualify as such. As far as I know there are only 3 primary treatments; fumigation, heat treatment, and XT-2000 orange oil. Obviously it works.

There is no doubt that orange oil does not have a long residual, which is why ALL of the orange oil companies that use this method follow the treatment with timbor, bora-care, or termidor. Just to be clear, all orange oil companies have access to purchasing the products that you mentioned above. Why then do we choose orange oil? It's a primary treatment! AKA- Extremely high kill-rate.

FYI... XT-2000 orange oil has been patented and used by X-Termite in San Diego for over 13 years! The structural pest control board, and California consumer affairs regulates all pest control companies, so obviously there is a good reason that orange oil has pasted the test of time and is still gaining groung on other chemicals and methods.
D  5th of Mar, 2011 by    0 Votes
Orange Oil may kill on contact but is a company going to look in between every single stud in someones house to see if there is any termites. Plus its extremely flammable.. There is no product out there that can compare to fumigation. And NO you cannot call orange oil on an inspection as a primary treatment.. The only primary treatment out there is fumigation. Everything else is considered a secondary treatment "local treat" So if a inspector is calling orange oil as a primary treatment report him to the structrual pest control board and file a state complaint. Cause he's ripping you off. And performing an illegial procedure on a inspection.
N  5th of Mar, 2011 by    0 Votes
Keep in mind the above statement I made is for drywood termites only.
N  9th of Mar, 2011 by    0 Votes
Bugman34 what is your licence number I'd like to forward some of your statement to Tom Enichen state inspector for the structural pest control board. I think he may have some different points of view on your statments.
N  10th of Mar, 2011 by    -1 Votes
My statement about XT-2000 being considered a primary treatment comes directly from several conversations that I've had with the manufacture. Any questions reguarding it's validity can be directed toward them. Consumers, inspectors, and state employees of the structural pest control board are more than welcome to call as well. I'm a state licenced inspector who has to follow rules and regulations just like anyone else. My intent here is not break any laws, or mis-guide consumers. I will also be revisiting my conversations concerning XT-2000 as a primary treatment as I do not want to be giving out false information. To be absolutely clear; the most complete treatment for a structure is fumigation no matter how small or large the infestations may be. However; this is like a body shop telling you that NEED to paint your whole car because you got a scratch on the fender. If you had scratches all over, then it would make sense to paint the whole car. Basically what I'm saying is choose your termite treatment based on the amount of infestation on the house.

I love when I hear someone say that orange oil is extremely flammable. So is hair spray but you put it on your head! If you look at the XT-2000 website, you will see that over 100, 000 houses in California have been treated using this process. Yet, not one house has ever caught fire. It's interesting that we do not have to notify the gas company nor the fire department when we do a treatment. However, both must be notified when you fumigate. And how many houses have actually "blown-up" during fumigation? Things that make you go "Hmmmm?".

As far as finding the termites... I'm sorry that nobody properly trained you on how termites enter the house and how you determine where they have spread to. Most fumigation companies spend 15 minutes on the inspection. Our inspections can take 1-3 hours. Let's talk rodents for a minute. How do you know you have them in the house? If your a home owner, you probably hear them running in the attic, you've seen them in the house/garage, or you've seen feces. Does that mean that they are all over the place? Just because they are getting in the garage, does that mean that they are in the sub area, attic, interior walls, interior of the home, etc.? Can an inspector determine those things? Yes... by inspecting and looking for the evidence of where they are traveling within the home. Can you also determine where they are entering to prevent them from getting in? Of course you can! Using similar principals, and understanding how termites enter the structure, a properly trained inspector can do a darn good job at finding most (if not all) of your infestations. If you have them in a rafter tail, then we have equiptment to look inside the wall voids and scope each stud adjacent to that area. Fumigation companies do not specialize in this type of treatment. It's much easier to spend 15 mintues on an inspection, call a sub-contractor for a price, mark it up, and not even do the work themselves.

Simply put, there is no 100% treatment; not even fumigation. I've seen hundreds of houses that were fumigated and have live termites only months later. Since a colony takes about 2 years to show signs of infestation, it's easy to determine that the termites were there prior to the fumigation and simply didn't die. Bottom line; do your home work on the company that you are hiring and use someone reputable!
N  27th of Oct, 2011 by    0 Votes
There is no evidence to suggest that ANY local treatment will kill more than 80% of the target pest. XT2000 has only a 77% kill rate according to a study bu UC Berkeley. Only fumigation will kill 99% and all reputable companies recalculate to make sure cubic feet have been measured accurately. So, if you are a termite inspector and you are offering consumers a choice, then please be honest about the kill ratios.
N  11th of Nov, 2011 by    0 Votes
The only non-bias study done on XT-2000 orange oil is the one required to register the chemical with the EPA. That study was done at Florida State.

The study done at UC Berkely has many holes in it, starting with the fact that it was funded by DOW (manufacture of Vikane gas).

Reputable companies? Most of the industry contacts sub-contractors and goes with the cheapest price to increase their profit margin. You honestly expect anyone to believe that a sub-contractor is going to get to a house after the measurements and pricing has already been determined and agreed upon and re-measure the cubic feet? Then if the cubic feet come up short that company is going to reduce their profit margin and pump more gas into the house because it's the right thing to do? There may be one or two companies that are out there that will do that. I've inspected too many houses that were fumigated less than 2 years ago and they have lots of fresh droppings in the same areas that were noted previously. That tells me that not enough gas was used, or the tent was properly sealed. There simply isn't a 100% method no matter how you slice it.

Again; consumers need to do their homework and look at the companies track record with the BBB and other reputable sources. Whether the choice is fumigation or alternative methods, research is the first key to choosing what's right for your home.
N  9th of Dec, 2011 by    0 Votes
I am the Owner of a termite company in San Jose. Your comments are all very interesting and some pretty far from the truth, and partly sound like some "sales"pitch you were given. We generally use Termidor for local treatments because we have had the best results with it. Any chemical used to treat termites can be a primary treatment (primary recommendation), and any termite company can issue a termite clearance if only a local treatment is done, if they feel confident they are not going to have problems later. Thats a chance they would have to take. I have inspected about 30 homes that have had orange oil treatment done, including my neighbors house. In all 30 I found termites not only in the areas that were treated, but areas the inspector either missed or never looked there. I don't know if it was bad application or bad inspection. But it was not good. A few of the homes already had their free anual check up and the owner was told everything was fine, when it was not! Everyone knows fumigation is the only true whole house treatment, and everthing else is a spot treatment no matter what is used. Some just work better than others, and some companies do the job right and some don't.

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