Planet Mobility/World Wide Seating is doing bad business. I have recently investigated on the internet and wish I would have done so before. As there are many reports on this company the same as mine. They don't follow through on anything, don't return calls or emails, and promise you anything you want to hear but them they neglect you.
We ordered a Easy Travel Elite handicap scooter online and gave them our credit card number. They charged our card twice under 2 different company names. They shipped the scooter months later than promised and lied to us on the phone multiple times. When we did receive the scooter it was the wrong model. We had it shipped back at their request. The right scooter was shipped, again very late and neglectful. I called many times and got promises from Stacy, Michael Woods the owner, and others. All lies. When the right scooter got here, it was broken. The carton was damaged because of the way it was packaged to begin with. The key would turn on but the scooter motor would sieze up. Now these scooters are not new to us. I have had one for years and know all the ins and outs. We asked for UPS to pick up this scooter and Planet Mobility promised us a return COD label which they never came through with. In the meantime we ordered a part for our old scooter and they had shipped that at the same time. When it came it was just thrown in a box with no protection and was jostled around. Mind you this is an electrical componet. So when we plugged it in, it did not work either. We are totally frustrated. So now, they ignore us, do not take our calls and have not shipped the right scooter again or replaced the broken part. This company acts inappropriately for the consumer and has charged my credit card fraudulently! We have called the credit card company to reverse the charges. All we want is a scooter that works. I love this scooter. They are the only manufacturer in the US having just bought out the rights from the original owner. How can they treat handicap people so badly and take advantage of them? There are terrible companies out there and this is one.