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1.4 955 Reviews

Planet Fitness Complaints Summary

108 Resolved
833 Unresolved
Our verdict: With Planet Fitness's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Planet Fitness reviews & complaints 955

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Newest Planet Fitness reviews & complaints

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6:16 pm EST
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Planet Fitness unfair practice and womanizing

Nashet Hyatallah that manages the store at 660 Hoosick st Troy Ny 12180 treats women like dogs ( womanizer)and allows certain people to bring in out side equipment and others are told not too.. ab rollers restriction bands ... people with street clothes on multiple times, muddy work boots .. the list goes on .. this gym has lost a lot of people because of his unfair and racist practice it's sickening this Nashet Hyatallah is on a power trip and abuses his authority.. I don't want to change gyms but if he's not gone soon more will leave ... this is my home town gym and would to stay there but he is a very bad manager... hope this gets resolved soon...

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2:40 pm EST

Planet Fitness membership cancellation

i haven't use my membership for a long time as i moved to a different state and i am busy with my work schedule.i called customer service and they said i have to go to the location in person with a written letter to ask for termination of my membership. please dont sign up for this club as their customer relations are really bad. dont fall for the cheap prices. they wont even notify you for the yearly charge.they will just charge your account.their customer service is trash.they wont help you at all.now i have to drive all the way to Maryland from Cleveland just to cancel my membership. i will never ever recomend this club to any of my brother/sister out there.

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3:58 pm EST

Planet Fitness termination of employment

I recently worked for planet fitness for 2 months. I only knew one manager, which was fired after I was hired. I've never missed a day, been late or nothing. Today some guy I never even heard of called me and told me that I was fired. He gave no reason, when I called to speak to someone about it, I was hung up on every time. This is unacceptable behavior for a employer to be displaying.

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3:26 pm EST
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Planet Fitness theft

I joined the Hammonton, NJ Planet Fitness today at 5am, took about 10 minutes to register. Went to the locker they assigned me(65) and went and worked out. Came back to locker and jumped into the shower and had my back in front of the shower (this was 5:55-6:05)I left and got on my train to go to school and checked my wallet to find $315.00 stolen. The person left $15 in ones so that I wouldn't notice. I called Planet Fitness and no manager there but employee said that it's not their responsibility but employees do have keys to the lockers. My mother in law called the police department and I am stopping to file a report on my way home. She also called to speak with a manager, Brena. Brena advised her that she could look at the camera's going into the locker room and the sign in sheet. They cancelled my account at my request, I do not feel safe there. When my mother in law called back to see how things were progressing, Brena told her that they couldn't do anything. But could if the police request it. My mother in law also said, the police can also request the sign in and to know what employee were there at that time who had access to the locker keys and was told they could give to the Police if proven that the Police want that information. They went from being helpful to being snotty. This was my 1st and last day here. What an experience. I will be telling everyone and hoping that the Police are more helpful. Do you have $315.00 to throw away, I surely don't. I see so many break ins & issues on this page-Planet Fitness needs to be held responsible.

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Dinja
, US
Nov 28, 2017 11:19 pm EST
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I am a member of the Hammonton Planet Fitness. Naturally, I'm concerned about this post, but I'm curious about two things that nak87 wrote.
1- It seems odd to me that nak87 was a new member, and everything happened (joined, worked out, showered, got robbed, called the manager, cancelled membership) the one & only time the person ever went to this gym.
2- nav87 said that they were assigned a locker. At this gym, lockers aren't assigned; members choose their own lockers.
I'll be following this thread & local news to find out what happened and how this issue is resolved.

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pobarjenkins
Minneapolis, US
Nov 29, 2017 12:16 am EST
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Replying to comment of Dinja

This is an interesting addition- thanks for sharing.

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pobarjenkins
Minneapolis, US
Nov 27, 2017 9:55 pm EST
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They are doing exactly what they can and should do. Filing a police report is the proper next step. Without the police, I'm sure they are limited in what they can reveal to a customer that may include information about other customers or employees. They seem to be rather helpful in my opinion.

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8:42 am EST
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Planet Fitness employee service

employees are unfriendly. front desk could have 5 employees behind it and none of them acknowledge you coming or going and you still have to swipe your own card. some of the young men look at you as if they want to say "screw you". I don't understand how they even get hired they don't do any work they are on their phones constantly never helping anyone. there could be lines of people waiting to get in the gym and they sit there as if they are hanging at the bus stop. The women are friendlier however they take loud phone calls in the ladies locker room a lot! I know way too much about each one of them. it's almost embarrassing to have outside customers come in to this location for the first time. it looks bad for Wilmington.

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3:16 pm EST
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Planet Fitness gm manager scott, bad customer service

I am a regular customer at this gym location on Eubank in Albuquerque, N.M. On November 20'2017 I come in to do my work out for the day, knowing that my membership payment had not gone through on the 17 of November I had informed them that it would go through on the 22 of November and was so rudely informed by Scott The GM that I could not come back in until it was paid. Never have I Experienced this before at this gym after being a 5 year customer. You don't treat regular customers that way. This GM Manager needs more people skills. I am highly thinking about changing gyms after being treated like this today.

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pobarjenkins
Minneapolis, US
Nov 21, 2017 2:54 am EST
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It is perfectly reasonable for them to not allow you to utilize their services until you have paid. You are essentially asking for a temporarily free membership. While you may know for sure that it will be paid by a certain date, they have no confirmation that this will truly happen.

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8:48 am EST
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Planet Fitness membership cancellation

I am a member of Clarksville, IN Planet Fitness. I have gone in person for the last 3 months and tried to cancel my membership and to date it has not being cancelled. I went in 3 months in a row and asked do I need to sign something? I was told "no we will take care of it". Spoke to Manager today on 3 way with Chase Bank and he said sorry he can't do anything because they [Planet Fitness]should have given me something to sign to cancel. Yet this was not done, I was told "we will just take care of it!" So apparently Tyler, Manager of Planet Fitness is not training his people.
I would like a full refund, I have not been in Planet Fitness since June, 2017, yet I have been charged since then to date November, 2017.
I am requesting immediate cancellation and all my money refunded.
Thanks,
Derek Hammond
812.786.4967
[protected]@gmail.com

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Mr.Khan1
, US
Dec 05, 2017 2:41 pm EST

i haven't use my membership for a long time as i moved to a different state and i am busy with my work schedule.i called customer service and they said i have to go to the location in person with a written letter to ask for termination of my membership. please dont sign up for this club as their customer relations are really bad. dont fall for the cheap prices. they wont even notify you for the yearly charge.they will just charge your account.their customer service is trash.they wont help you at all.now i have to drive all the way to Maryland from Cleveland just to cancel my membership. i will never ever recomend this club to any of my brother/sister out there.

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2:37 pm EST
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Planet Fitness customer service, illegal charges on my account, ect.

To whom it may concern,

I am extremely upset, I see where customer service is with Planet Fitness.in my situation I do not feel I have been taken seriously. My day with this company started out with 2 diffrent phone calls to the 800 number. After 2 hrs of waisting my time on the phone I was disconnected both times. I then drove cross town to talk to a manager. That was around 11:30. I was told Corey was at lunch and wouldn't be back till 2pm. I went on about my day and came back at 2. Corey who seems to think everything is funny says he cant help me. Much more to the story. I am asking I get a refund to my account that was taken off. Im also asking yall to close the account out at no cost.
I am expecting a call back.

Thanks

Stamatia Morgan
[protected]

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3:09 am EST

Planet Fitness staff

On November 6th at approximately 12:20am I arrived at planet fitness after waiting at the front desk for about 20 minutes and no staff ever came to the desk... I called the location in Fairfield California from my cell, the phone rang about 20 times before 1 of the staff members came running to the desk... After my massage I was leaving and noticed there where actually 2 staff members for planet fitness working...

What was going on for 15 or 20 minutes in the back whhile the customer was waiting no one was watching the front desk? 24hr? No staff?

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7:20 pm EDT
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Planet Fitness in appropriate behaviour of the staff

Hi

My name is Inder I m a member of pf gym Etobicoke location since last December.yesterday I was training at around 6:30 in the gym I was training my arms I did some biceps curls some dumble curls I was scheduled to do preacher curling you know it's inside 30 minutes workout area one of your so called personal trainer was there she denied me the entry to that particular area saying you cannot use this area until I'm finished.thats the second time she did it to me earlier two three months ago I was doing some exercises with dumbles I was resting and she came took my dumbles and went away.i said to her I m working out I have 3sets she said I don't care my Client needs it she went away with the dumbles I didn't say anything to it on that day nor today.usually the spent 1 30 hrs she ruined my whole schedule.thats not a professional approach to deal with your members.you can contact me on my cell phone [protected] please do carefully look into the matter
Sent from Yahoo Mail for iPhone

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11:17 am EDT

Planet Fitness members slamming equipment & being very loud every day as if the gym belongs to only them.

There are several Members slamming equipment & being very loud every day as if the gym belongs to only them.

I asked personnel and they address it, but it is not proactively stopped by waring members and new members.

I am tired of these obnoxious members & want a slamming equipment noise free zone to exercise.

Planet Fitness

5335 66th St N
Saint Petersburg, FL 33709
United States

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5:38 am EDT

Planet Fitness time to repair

I have complained about the handicap bench in the handicap unit. It was two weeks ago and still it is temporarily out of service. On the weekend there was a pregnant women who was very upset that the bench was not available for her to use as the anchors that fasten it to the wall are almost out of the wall.
I changed to Planet Fitness because I thought that it was different than the one I was at but repairs certainly do not get done at this location either.

The district manager at the London, Ontario locations takes far too long to long to repair was is in need. It took almost a year to get new taps in the women's washroom so that you did not have to guess which way to turn the knob to get hot or cold water they just turned all the way around. 4 weeks to get light bulbs replaced in the mirrors. Customer satisfaction should be on the top of his/her list if they want to keep the customers coming back and recommending Plant Fitness.

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2:07 pm EDT
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Planet Fitness not allowing my son and I to work out.

I TOOK MY SON TODAY TO WORK OUT WHICH IT TAKES A LOT OF WORK TO GET HIM TO THE GYM. HE IS PREDIABETIC AND IT IS IMPORTANT TO GET HIM TO WORK OUT. I RARELY GET THE CHANCE TO CONVINCE HIM TO GO BECAUSE OF HIS MEMTAL HEALTH ISSUES OF BEING DEPRESSED. IT WAS VERY DISAPPOI TING THAT WHEN I got to the gym I was stopped by the lady on the phone as she scanned my card and continued to talk on the phone while holding her finger up for me to wait for about 5 minutes. Finally when she was off the phone she stated she needed my son's picture I'd and my picture and a phone number for my son. I was confused as to her requesting all these things because I have been going to that gym for no this without any of this being asked of me. She took my picture and asked for a phone number for my son and an I'd. So I asked her I'm not understanding I have never been asked for all this they just scan my card and we worked out. She stated everyone I. Fought someone they needed to provide us and that is when I told her he is a minor and does not have is and they have never asked me or told me I had to do that so I can come prepared. She stated my son could not work out unless I brought his birth certificate. She asked if I wanted to speak with the manager to see if she would allow me to work out with him and bring it next time. When I spoke with the manager she said he could not work out. This is very upsetting that my son could not work out and that they come up with all these new rules when I have been coming to this gym for like a year with no issues. The new planet fitness on broward blvd ft lauderdale by 27th ave

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5:28 am EDT

Planet Fitness multiple charges on my account-theft

Planet fitness took from a account I called to report was canceled. Stillplanet fitness accessed the account despite being given a new account. The old account was thrown into a even higher negative balance. First charge was on October 2nd then on October 17th 3 charges for the same amount was added for 19 dollars plus late fees. I have overdraft protection so they have received 4 payments. If the company is suppose to take the first of the month why was 3 additional charges made.

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7:28 am EDT
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Planet Fitness billing error created by the billing manager bianca

A couple of weeks ago I came in to the planet fitness on Rockbridge and Stone Mountain to update my billing spoke with the The General manager Bianca supposedly she change my billing an updated everything supposedly my daughter and myself have an account there but both accounts are billed to my bank account inreceived a text message that something was wrong with my billing I called up there 10/11 @ 1815 and I spoke to Andrew who says he’s assistant manager and I spoke to Brianna who says she’s a general manager apparently when I came up there two weeks ago to update the billing  the daytime manager did not set up the account the right way so planet fitness were pulling payments from my Old account the payment cleared and then try to pull from my new account also which are blocked because they had already received a payment this has caused such an inconvenience to me I have been at the center over a year and the customer service that I received from the manager and assistant manager was almost accusatory That I truly did these charges through in NSF My concern is how come they can’t see that a payment has been deducted from my account on September 17 and cleared my account but they send me notices saying The account is not paid for September I am going up there tomorrow to cancel both accounts my daughters and myself  and I will go to  la Fitness where it’s less stressful
The company that I work with I can get a 20% percent discount with LA fitness but I came to planet fitness because of wonderful customer service I received at the time of signing up through juan Davis But ‪tomorrow morning‬ I will be up at the gym to cancel both accounts this mixup with setting up accounts via your manager has caused inconvenience to meThis is something that should’ve never happened if I bring you my information to update my billing I expect for it to be done I do expect for them to bill from two separate accounts when they have been billing from one account since I was a member ... have the money to clear and then going into the new account to try to collect again how did this happened I don’t know but I’m a very unsatisfied with the way everything is being handled the general manage basically said it’s my fault she stated when I came up there to update the billing I should have told them I had two accounts how would I known she didn’t know I had two accounts they are being billed to the same bank account and the payment comes out at the same time... this is something they should be able to see in their system ... again I will be canceling the membership I can. No longer see myself dealing with the team I talked to tonight Bianca (The general manager who created all this mess with my account) and Andrew The assistant manager was no help at all either ...Walked in the in the planet fitness the very next morning saw the Assistant manager Andrew who did not even acknowledge me as I’m discussing my concerns the only help I received was from a customer representative juan Davis who listened to my concerns and tried helped me cancel my account Hey the invoice to me I hate to see you go you have been a member with us for two years this is the most egg knowledge mean I have received have not heard from management corporate office administration or no one...Please company is a franchise please do your homework before signing up with this location and Stone Mountain on Rockbridge...Although I had been there two years this one little incident cost me to cancel my membership due to their professionalism and customer service...

Sandra January

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5:09 pm EDT

Planet Fitness manager is trash

Gonzales, LA. Alvin Hartley: Manager
He is literally a trash human being. His size doesn't even matter, but just so you know, he's a manager of a fitness gym yet is so obese he waddles!
He doesn't give a damn about his employees or his customers. If anyone complains about anything then he'll just say "oh well" or "if you don't like it then cancel your membership and get the F*** out!" Yes, he literally curses at customers. But it doesn't matter because as he claims they make so much money the customers don't matter! His employees have to stand behind the counter all day, clean their machines and then basically stand around fiddling their thumbs or playing on their phones(sure that's easy), but they don't get real lunch breaks unless they choose to leave and go eat fast food somewhere, but otherwise, they're not even allowed to sit down at the tables to eat the lunch they bring. Working an 8-hour shift, you're allowed at least one 15-minute break, these teens/young adults are not allowed this, which I'm pretty sure is illegal. His employee turn around is so quick that there are new employees at least every 3 to 6 months.
This dude is barely even at work, he shows up at 9 am, then he goes to the bank for at least an hour(just to make a deposit), then he comes back for 10 minutes, and then goes get lunch for an hour, he walks in with a supersized soda and stands behind the counter for maybe 5-10 minutes. Then he'll spend the rest of his shift alternating from sitting in the office doing nothing to standing behind the counter doing nothing, leaving at 5 pm. (Yes I know this because I'm a former member who spent a ton of time paying attention to the massive [censored] of a manager and I was friends with a lot of the people who worked there
Check their google complaints.

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8:52 am EDT

Planet Fitness fee billing scam

They boast $10/month. Then you find out three is an annual fee of $39. Ik i guess that's reasonable. However, I signed up for my wife on line and you have to pay the $39 fee via credit card and the monthly $10 has to come out as a month draft from your checking account. So that's what i did. Paid the $39 on credit card then I saw the first months draft of $10 come out of my checking account. On the second month I was charged $39 out of my checking account so i called so they could fix it. Was told that the first $39 on the credit card was a "Set Up" fee and the $39 from the checking account was the first "annual fee". First, what do they need to "set up"? It is simply a scam to get more of your money. They should be honest and say it is $78 ($39+39) to get started, $10 month thereafter and then $39 for each annual renewal after that. But then it wouldn't be a scam, would it? Wife has been trying to get me to join but after this...Nope. I'll gladly keep paying $29/month at planet fitness. Only comes out to $12.50 more each month if you do the math.

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12:13 pm EDT

Planet Fitness several overdrafts

Me and my husbands account has been over-drafted several times. I went and spoke with the manager at the planet fitness near me and she was rude and I also tried to cancel our account but she was also rude about that and didn’t want to do it so we left. I have all the proof the bank could give me of the progress of them over-drafting and causing my account to go into the negatives. I have spoke with someone also in the head office of planet fitness in my state on the phone and emailed him all the documentations my bank told me they could give me but the bank has planet fitness blocked from our account now where they can no longer overdraft. I am so tired of going back and forth anout money that shouldn’t have been taken out, this is ridiculous. I paid my monthly fee and they continued to keep drafting my account twice after that.

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11:01 am EDT

Planet Fitness regulations

Planet fitness has a habit of changing regulations when they wish, first I have been using resistance bands for almost a year at this gym amd now they decide its not accepted and I asked for contract and it doesn't specifically say no bands, I asked them to underline specifically where it states no resistance bands and they pointed me to a line that states "I agree to comply with planet fitness membership policies and club rules that may be communicated to me from time to time, whether in writing electronically, or club signage or verbally. How can you tell a customer that has used bands all this time that now you are not allowed to use them in the facilities. Where there aren't signs saying that.

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7:38 pm EDT

Planet Fitness planet fitness middletown, ny

I am a several year member of planet fitness and just can't not report the poor management of the Middletown NY location. After suffering through the construction last year, which lasted way longer than it should have, the way the exercise machines and men's bathroom are maintained or I should say neglected is unacceptable. For the last 3 days (10/6, 7 and 8 2017) the men's bathroom had no paper towels, the floors, toilet areas were filthy. Mean while the employees are hanging around the front desk. There should be a set schedule to handle these areas throughout each day. Also, the exercise machines have worn out handles, pads, and are missing basic screws and other hardware. This is another area that should be checked everyday to insure the safety of the club members. With the number of memberships I find it impossible not to be able finance these basic maintenance requirements. I should point out that there are certain employees that notice take the time to clean and vacuum. Apparently they are A team and the scrubs or slugs have been working the last few days. The manager should be made aware of these issues so they can be addressed. Please forward this to the appropriate entities.

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Planet Fitness Customer Reviews Overview

Planet Fitness is a popular gym chain that has received a lot of positive reviews from its members. Many people appreciate the affordable membership fees and the welcoming atmosphere of the gym. The gym is known for its "Judgement Free Zone" policy, which means that members are encouraged to work out without feeling self-conscious or judged by others.

One of the most commonly praised aspects of Planet Fitness is the cleanliness of the facilities. Members report that the gym is always well-maintained and that the equipment is in good condition. Additionally, the staff is often described as friendly and helpful, making the gym a comfortable and welcoming place to work out.

Another positive aspect of Planet Fitness is the variety of equipment and classes available. Members have access to a range of cardio and strength-training equipment, as well as group fitness classes like yoga and Zumba. Many people appreciate the convenience of having everything they need for a complete workout in one place.

Overall, Planet Fitness is a great option for people who are looking for an affordable, welcoming gym with a variety of equipment and classes. With its focus on creating a non-judgmental environment, it's a great place for people of all fitness levels to work out and achieve their goals.

Planet Fitness In-depth Review

Membership Options and Pricing: Planet Fitness offers a variety of membership options to suit different needs and budgets. They have different tiers of membership, including a basic membership and a black card membership. The pricing is affordable and competitive compared to other gyms in the area.

Facilities and Amenities: The facilities at Planet Fitness are clean, spacious, and well-maintained. They have a wide range of amenities, including cardio machines, weightlifting equipment, and a designated area for stretching and functional training. The gym also provides locker rooms with showers and ample parking space.

Cleanliness and Maintenance: Planet Fitness takes cleanliness and maintenance seriously. The gym is consistently clean, and the equipment is regularly maintained and in good working condition. The staff members are diligent in keeping the gym tidy and ensuring that all areas are sanitized regularly.

Equipment Variety and Quality: Planet Fitness offers a good variety of equipment for different types of workouts. They have a wide selection of cardio machines, weightlifting equipment, and functional training tools. The equipment is of good quality and is regularly updated to provide members with the latest fitness technology.

Group Fitness Classes: Planet Fitness offers a range of group fitness classes to cater to different interests and fitness levels. They have classes such as Zumba, yoga, and cycling, led by experienced and certified instructors. The classes are fun, engaging, and a great way to stay motivated and meet new people.

Personal Training Services: Planet Fitness provides personal training services for those who want more personalized guidance and support in their fitness journey. Their trainers are knowledgeable, friendly, and dedicated to helping members achieve their fitness goals. They offer customized workout plans and ongoing support to ensure members get the most out of their training sessions.

Staff Friendliness and Knowledge: The staff at Planet Fitness are friendly, approachable, and always willing to assist members. They are knowledgeable about the gym's facilities, equipment, and classes, and are happy to answer any questions or provide guidance. The staff creates a welcoming and supportive atmosphere for all members.

Accessibility and Location: Planet Fitness is conveniently located with easy access from major roads and public transportation. The gym has ample parking space, making it convenient for members to visit. The facility is also wheelchair accessible, ensuring that everyone can enjoy the gym's amenities.

Customer Service and Support: Planet Fitness prides itself on providing excellent customer service and support. Their staff members are responsive and attentive to members' needs and concerns. They are quick to address any issues or inquiries and strive to ensure that members have a positive experience at the gym.

Member Satisfaction and Feedback: Planet Fitness values member satisfaction and actively seeks feedback to improve their services. They have a suggestion box where members can provide feedback and suggestions. The gym regularly reviews member feedback and makes necessary improvements to enhance the overall member experience.

How to file a complaint about Planet Fitness?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Planet Fitness. Make it specific and clear, such as "Unauthorized Membership Charges at Planet Fitness" or "Poor Customer Service at Planet Fitness Location."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Planet Fitness. Include key areas such as:

  • The specific location or service that your complaint pertains to.
  • Describe the nature of the issue, whether it was related to membership fees, personal training services, equipment conditions, staff behavior, cleanliness, or any other relevant aspect.
  • Detail any transactions you had with the company, including dates, amounts, and what the transactions were for.
  • Explain the steps you took to resolve the issue, such as contacting customer service, speaking with a manager, or any other actions you took.
  • Include the company's response or lack thereof to your attempts to resolve the problem.
  • Discuss the personal impact the issue has had on you, whether it's financial, emotional, or related to your fitness journey.

5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint. This could include contracts, receipts, correspondence, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Planet Fitness, such as a refund, service improvement, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your narrative is understandable and that all the facts are presented correctly.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint against Planet Fitness on ComplaintsBoard.com.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates to your complaint. Check your account regularly for any replies from Planet Fitness or further inquiries from ComplaintsBoard.com that may require your attention.

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Phone number

+1 (844) 880-7180

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ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Planet Fitness?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Planet Fitness Customer Service. Initial Planet Fitness complaints should be directed to their team directly. You can find contact details for Planet Fitness above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Planet Fitness. Discuss the issues you have had with Planet Fitness and work with their customer service team to find a resolution.