Menu
CB Fitness Centers and Gyms Planet Fitness 1701 W Thomas St, Hammond, LA, 70401, US
Planet Fitness company logo
Planet Fitness
reviews & complaints
Planet Fitness company logo

Planet Fitness

1701 W Thomas St, Hammond, LA, 70401, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
ComplaintsBoard
C
2:07 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Planet Fitness - service

Just before midnight on 1-25-16, I entered the newly opened Planet Fitness in Hammond, La after ending my shift work at a nearby Emergency Room. Already a customer from the Gonzales, La location I was excited to visit this new one located near my place of work. I was greeted by two employee's, a black male (who was very polite) and a black female (Olivia Tillis). While checking in, Ms. Tillis observed the hospital uniform I was wearing at the time and asked where I worked. I replied by telling her I worked at N***h Oaks Emergency Room, which was also clearly visible on my uniform. Ms. Tillis then stated to me "I hate N***h Oaks." Shocked, I asked why? Not so important were the details of her NON EMERGENCY experience which is mostly my personal stand point for the sake of argument. During Ms.Tillis rant, I began to believe Hammond Planet Fitness was lacking the professionalism and courteousness its customers deserve on a basic level as well as the respect for social dynamics. Amazed at how far out of touch Ms. Tillis was and with total disregard to my personal feelings, I expressed dissatisfaction and informed her I would not work out tonight nor return. Before leaving Ms. Tillis was re-educated on the importance of keeping personal opinions private when it involves professional matters. Ms.Tillis was also encouraged to perform better in the future.

For such a new establishment, I am asking Hammond Planet Fitness to invest further education into staff/customer relations : "The Does and Don't"

Read full review of Planet Fitness
Hide full review

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.