Menu
Planet Fitness
Planet Fitness Customer Service Phone, Email, Contacts

Planet Fitness
reviews & complaints

planetfitness.com
planetfitness.com

Learn how the rating is calculated

1.4 955 Reviews

Planet Fitness Complaints Summary

108 Resolved
833 Unresolved
Our verdict: With Planet Fitness's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Planet Fitness has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Planet Fitness. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Planet Fitness reviews & complaints 955

Filter reviews by rating
5
0 review
4
0 review
3
1 review
2
1 review
1
12 reviews
Sort by:

Newest Planet Fitness reviews & complaints

ComplaintsBoard
L
5:11 pm EDT

Planet Fitness employee

June 20, 2018

I went to the gym today with my sister and son. We go to this gym at least 3 times a week and we love it their. The employees are helpful and always willing to help. Well today I had a racist incident. I signed the log sheet for the hyrdomassage and asked for two coins need for the massage chair. No problem. The nice ladies at the desk said ok and we proceed to the hydromassage and massage chair rooms. Well the hydro massage chair (people...all white memebers had just finish with chair 3 and 4 and chair 1 had an older man about to finish with his hydromassage whom she accidentally cut off his chair by mistake and had to restart)

My sister went to ask the ladies to start the hydromassage chairs and while this was going on another woman asked for the 2nd hydomassage chair..oh let me mention this lady was black just like my family and I and Brandi thought we were all together. I guess too many blacks in one place.

Brandi (Plant Fitness Employee)comes in and the first thing she says to me is, "Are you a black card member?" I asked her why would you ask me that? I guess because I am black and Im not supposed to be back their using their equipment. I told her I was offened by the question and the fact I asked her to do her job. Once we were done, I went to give back the 2 coins we did not use for the massage chairs to another employee because I was too upset to stay, I asked him to let Brandi know that not all black people are related. He tried to explain (of course he tried he was white) But I told him don't worry about it as I was walking away and Brandi had the nerve to say, " She is not going to listen". Last time I check I was the customer paying her salary. She never said, " I'm sorry if I offended you". And I told her she offended me. I guess at Planet Fitness(in Phenix City, Al) white is write.

Read full review of Planet Fitness and 1 comment
Hide full review
1 comment
Add a comment
S
S
Sulphur7
, US
Jun 20, 2018 6:40 pm EDT

Please let this be a troll complaint! It is scary to think that someone could be this ignorant.

ComplaintsBoard
M
2:16 pm EDT

Planet Fitness rude employees

I really need to talk to someone about the rude and bad treatment I had at 2 of the locations for some reason my annual fee didn't go through so when I went to the gym recently they didn't let me in and I haven't been going to the gym for a month now when I called to resolve my problem the person who I talked to was really rude and where the gym where I was too they were really rude so I was kind of wondering if I could just get my money back because I honestly don't want to be a part of your gym anymore because you guys have really really rude employees I already called and complained to the gyms and honestly all they said was that they were going to talk to their employees but I feel like that's not enough from the treatment I was given I feel like somebody should have at least called me and talk to me over my situation

Read full review of Planet Fitness
Hide full review
ComplaintsBoard
T
11:23 am EDT

Planet Fitness membership service

I've been trying to cancel my membership with Planet Fitness since last month. Before my new billing even started I tried cancelling, I was told come in person I went to the one by where I live now to cancel they told me I had to go to the one I registered at to cancel, I don't live anywhere close to that one, I sent In a written verification that I wanted to cancel but they still continue to say they didn't receive my written verification and can't cancel my memebership or stop the billing company from trying to take a payment when I know that they can. I shouldn't be held responsible for no payment when I did what I was supposed to do to not have a payment at all. I never had an issue with planet fitness until now. You all need to disregard the policy of someone not being able to cancel their memebership with you unless it's in person and at the location you signed up under or at least make it known when a person is signing up to become a memeber.

Read full review of Planet Fitness and 1 comment
Hide full review
1 comment
Add a comment
L
L
Lisa Fore Taylor
, US
Jun 24, 2018 10:32 am EDT

If the monthly charge is coming out of your checking account, have you contacted your bank to ask them to cancel any future ACH withdrawals? If you have canceled w/PF in writing, you can tell your bank that the transfers are unauthorized.

ComplaintsBoard
L
8:50 pm EDT

Planet Fitness debit card charges

Hi am from Porterville ca and I have a very serious complaint, from planet fitness in Porterville. Back in September 2017 I was fostering a 15yr old girl she wanted to join the gym so i got her a membership using my debit well Fargo card. This girl left our home in bad terms in February 2018, so I canceled the membership in March, which I paid the cancellation fee I sign the paperwork for the cancellation. Just today I was looking at my bank account and notice that planet Fitness had charged my for services that I didn't sign for. I called them regarding that charge it just happened that the same girl goes back to the gym, and they just used my card for her. Now my complaint is how can they let this go through without my my consent they said that they asked her if it was on the same card she said yes and they did it. I am very disappointed and angry with the fact that how could they just let a minor ok the charge if it was not even the same name on the card or asked for an ID nor signature, after the account had been closed since March 2018 and all they can say is sorry for the inconvenience that they but my money back in 8 to 10 day, I think that is very poor professionalism of them and I don't get nothing in return for the inconvenience I would like if you can please look into to it and can figure out what happened, if perhaps they need to be trained they can't be doing that to people I trusted them with my card and come to figure they keep the card information that does not sound right I am so upset about the situation.
Can you please get back with me as to how to have them clear my card information and get my money back quick.

Thanks in advance
Leticia Sanchez

Read full review of Planet Fitness
Hide full review
ComplaintsBoard
P
11:01 pm EDT

Planet Fitness management

I have been dealing with a female manager of the Augusta maine planet fitness for a while. Her comments about me to others have caused me to leave. I have contacted the local attorney general's office and notified them of the destination i have been dealing with i have plenty of evidence o have pictures and voice clips of this manager comments negative and sexual. She has even moved on to commenting on my posts of my diets on Facebook and its causing me tp finally omce again stay up till midnight and think about this.

Read full review of Planet Fitness
View 0 more photos
Hide full review
ComplaintsBoard
J
7:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Planet Fitness unauthorized charges

My husband is member and hasn't been to a facility in over a year. The yearly fee was sent to my bank account without notice on 6/1/18. This caused an overdraft fee of $30. I called the facility that charged my account and was informed that they do not send out notice of additional charges, but they are posted in the facilities as a reminder. I was also advised to have the yearly fee in the account within 24 hours so that I would get a refund for the $30 NSF I was charged. Funds were never taken out of my bank account after this conversation. On 6/7/18 my Credit Card was charged $51.63 without my authorization or notification from Planet Fitness. This is a UDAAP Violation and against the FDCPA. I called the facility on 6/12/18 after noticing the unauthorized charge on my Credit Card. I spoke with the Store Assistant Manager who told me she wasn't sure why they don't notify their members of the charges before they send them out and that they shouldn't have gone through the Credit Card 6 days later if we made the funds available for the yearly fee. I am now waiting for a call by the District Manager or whomever is above the lady I spoke with on 6/12/18. I have filed a complaint with Planet Fitness as well.

Read full review of Planet Fitness
Hide full review
ComplaintsBoard
G
3:49 am EDT

Planet Fitness cancellation of contract when I don't have a job

I have a membership with Planet fitness and I have spoken to a few unhelpful call centre agents. I currently am unemployed and I am looking for work, and due to me not working I am unable to pay for my membership. I have asked the call centre if they cannot put a hold on my account so that the amount outstanding does not keep increasing and then I am left with a bill of thousands that I am unable to pay back but they say there is nothing they can do. I am currently under debt review and trying to pay what I can but I am not getting any help from Planet Fitness. I don't see how there is nothing they can do to assist me. I am just asking for assistance so that I can pay this up or cancel the membership and I will pay what I owe as it stands.

I find it ridiculous that they cannot assist and they don't really care when you speak to them. All they keep saying is I am sorry there is nothing we can do, I find this impossible, I feel that they just don't actually care.

Read full review of Planet Fitness
Hide full review
ComplaintsBoard
T
7:31 pm EDT

Planet Fitness gyms located holiday, fl & spring hill, fl

I signed up in March for black card membership, says access to all gym locations + facilities.
The last 2 weeks I've went to The Holiday gym & the Spring Hill gym. They scan my card have me sign name& home gym. After work out I ask to use the tanning or Red light they scan my card again no issue, have me go to schedule screen & scan my card on it says sorry can't find member ID. They tell me they can't let me use the facilities I need to go to Tampa & get a new card.
Now they know that I have black card membership when they scan my card it pulls up my picture & they see my bill is paid, so this new appointment thing won't go thru & both gyms tell me that they can't let me use any of the facilities.
I'd understand if I owed money or if the card didn't go thru when i come in but, it does, & they see my membership is for use of all facilities & locations.
If the issue was something I did y'all would be doing your part to get me to be responsible for my part in the contract. For them to not let me use anything cause this new system can't find me, after they just scan my card & clearly see my bill is paid to use the facilities & they still won't let me. I'm supposed to go out of my way to go get a new card, the card works fine. The Holiday staff was acting like I did something wrong even after they seen there was no money owed & they called Tampa. They should have some classes in customer services. Listen I don't want to cancel, I'm not gonna go out of my way to get access to what us offered by my membership when it's their new system that has issues. If I can't have full access to what I'm supposed to have then I'm not gonna pay & I'm not gonna pay to buy out the contract, they can let me out on charge. This is y'all breaking the deal not me. Thanks for your time sorry I really hate to complain this don't make sense. I will be contacting holiday gym about the staff they need trading on how to act.

Read full review of Planet Fitness
Hide full review
ComplaintsBoard
D
3:31 pm EDT

Planet Fitness customer service

I would like to bring to your attention a situation that happened at my last visit to your gym. My husband Charles currently has a membership and he also has the buddy plan as well. I came to the gym without Charles on this particular date . Since the weather has broken he prefers to train for his marathon outdoors. When I came to the gym my card was scanned and I proceeded to walk to the treadmills. I was called back and asked who I was and I answered Desiree Walker. The young lady went on to say that the name came up as Charles Walker and I replied that's my husband and what was the problem. She went onto say that I cannot workout unless I purchase a separate membership. I advised her that I thought he had the plan that can have another person come as well. She explained that I would have to come with him. I apologized, as I was never stopped before and told this. I am not complaining about your rules, however I am bothered by the lack of good customer service. The employee clearly saw I was dressed to workout with car keys in hand. I thought she would have let me know the rules for the next time I visit . She chose not to do this . Rather she embarrassed me and pretty much barred me from the gym, even though we have 20 dollars drafted out of our account every month. I think her conduct lacked empathy and it was quite unacceptable. I have not returned to the gym and more than likely may be canceling membership. As an Allstate regional employee I am very familiar with how customer service can impact your business and brand. Hopefully this can be used as a training opportunity. Thanks for your time.

Mrs. Walker

Read full review of Planet Fitness
Hide full review
ComplaintsBoard
C
6:52 am EDT

Planet Fitness contract

To whom in may concern,

I got a call from saya recoveries to say I have been handed over by yourselves for r463

The contract start date was 2014/10/04.
It clearly states it is for 24 months which should end 2016/10/03.
When I signed the contract, the consultant did not say that if the contract does not start at the beginning of the month, it will end at the end of the month.
They have not done this is writing, and they do not gave my signature whereby I accept this.

I cancelled this account on thursday the 1st sept 2016.
I even had a disagreement with the consultant as he wanted to charge me for the full month of october stating that's when the contract ends.

He said he would log the compliant and I have ever heard back from planet fitness then 1st september 2016.

Now today 4th june 2018, 1.5 years later I get a call from saya recoveries to say I have been handed over by planet fitness.

I will happily pay for 3 days (r41.77) as per the legal signed contract attached.

Planet fitness cannot provide me with the following:
• proof that the consultant advised me of the extension date of 1st nov 2016 when cancelling the contract
• my signature whereby I agreed for the extension of 1st nov 2016
• proof that planet fitness has been calling my cell phone asking for the money since october 2016

Read full review of Planet Fitness
Hide full review
ComplaintsBoard
E
6:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Planet Fitness planet fitness withdrawal of fee for annual fee without authorization

6/1/2018

Planet Fitness
6900 Siegen Lane
Baton Rouge, LA 70809

Today, I noticed that Planet Fitness withdrew $42.90 from my bank account for annual renewal.
I had neither authorized this annual renewal, nor was I notified of this unauthorized withdrawal of annual fee. When I authorized one year's membership fee on June 1, 2017, I asked the question about future annual renewal, and I was categorically told that future annual renewal would be optional implying that the renewal would not be automatic. Was it a deliberate dissemination of misinformation?
• Accordingly, I am requesting that the amount of $ 42.90 be credited back to my bank account; also, notify me of the action you have taken.
• Furthermore, I am terminating the authorization of Planet Fitness monthly membership fee withdrawals unless I renew my membership.
Effective on the date through which monthly payment has been made, I am terminating my membership wit Planet Fitness. It is my decision to continue membership or not. Once the unauthorized withdrawal of annual fee has been credited, I may reconsider rejoining Planet Fitness.
My advice to Planet Fitness CEO is, "honesty and uprightness ar the hallmark of successful business".

Erat S. Joseph
12028 Lake Sherwood Ave N
Baton Rouge, LA 70816

Read full review of Planet Fitness and 1 comment
Hide full review
1 comment
Add a comment
K
K
Kim M. Lagree
, US
Jun 05, 2018 11:00 am EDT

This recently happened to me as well and I am not happy. I am a single mother who budgeted exactly what I needed to get groceries and get to work.
My membership contract ended February 2018. The annual renewal fee was charged Friday, June 1st, 2018.
When I called my home fitness site (Owings Mills Maryland-Reisterstown Rd.), the rep told me that no manager was available to assist and only they had the authority to reverse charges. It was a normal business day... and I called at 9AM. I just spoke with the manager, today is Tuesday. She begrudgingly cancelled my membership moving forward and proceeded to give me hassle about requesting reversal on the $39 charge. I did not authorize this charge. Planet Fitness needs to refund me immediately.

ComplaintsBoard
R
9:48 pm EDT

Planet Fitness I am complaint against a worker

Hey my name is Rachelle White I visit planet fitness tonight like I normally do at 9:30pm on 05/26/18 with 2 guest and I checked in the guy behind the desk he said his name was KJ once he scan my card me and my two guest was walking away to go work when he said hold on wait a minute what's going on here are these yours guests I said yes well your only allowed one and they need Id I said well he has been here with me before in they never id him he got mad so me and one of guest walk away to go exercise while one was still talking to him so after about 5 mins of talking to him she came to me and said KJ said your bill is due in 6 days am like first of all for one that's my business she shouldn't be talking my guest when my bill due I didn't like that and I just look on you guys website in it say black card members can bring unlimited guests but as of right now am thinking about cancel my membership because of the way I was treated tonight all the other Co workers there I never had a problem with he is the first in he rub me the wrong way tonight

Read full review of Planet Fitness
View 0 more photos
Hide full review
ComplaintsBoard
T
10:10 pm EDT

Planet Fitness ridiculous regulations

I have been working out here for over 1 year and Tonight May 24, 2018. Around 9:15pm-9:45pm I was approached twice by the facility personnels. The first one was a woman while I was jumping rope. She said that I can not jump rope. I asked her why? She answered that "you can not bring outside equipment in here". I asked her "Do you have rope for me?". She's then quite. After that about 5 minutes, 2 more staffs approached and said that I can not work out in the circuit area and told me to work out near the stair way. I told them No because that's where people go up and down the stair and others be walking back and forth. They went on saying that their manager said that I can not move the equipment but I did not move the equipment at all. I didn't even touch the equipment. I told them to roll back the facility's camera. It was so ridiculous how the event occurred to me personally. It is so pathetic.

Read full review of Planet Fitness
Hide full review
ComplaintsBoard
T
9:51 am EDT

Planet Fitness locations

Is there going to be any planet fitness locations opening in Mchenry, IL area?
We have locations about 15-20 miles of our area. What's the sense of paying to attend a gym when I have to drive almost 20 miles to get there?
I really hope planet fitness goes in our area Mchenry, Johnsburg, il area!
That would be great, not to mention our towns this way do not have any activities and I guarantee planet fitness in this area would get so many people! There is no other competition here!
Please please come our way!

Read full review of Planet Fitness
Hide full review
ComplaintsBoard
A
5:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Planet Fitness cancellation

I have been requested to Pay R1530 towards my cancelation fee in order to process my cancelation request. I have done so and sent through my proof of payment and called in to the contact centre yet nobody can confirm for me on email the following: is my contract now cancelled ? is my debit order now stopped ? How is this possible that you cannot action on this immediately but you require the cancelation fee immediately. I don't regret my decision to cancel.

Read full review of Planet Fitness
Hide full review
ComplaintsBoard
T
10:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Planet Fitness cancelled membership

Good Morning,

I cancelled my membership 2 months ago and I still have membership fees being withheld. I am completed disgusted. I decided to cancel my membership because I was told that my membership could not be placed on hold during the period of time that I had surgery and was unable to work out for 2 months and now I have to deal with this.
I can be contacted via email at mikabm.[protected]@gmail.com or phone at [protected]

Thank you,

Tamika Mersier

Read full review of Planet Fitness
Hide full review
ComplaintsBoard
P
9:58 pm EDT

Planet Fitness no parking

I have been a member of planet fitness for 4 years. I am middle age female and work full
Time. I frequent the gym after work which would be 4-6 pm. This location is now surrounded by newly built housing for a local state university. The parking for fitness center is now consumed by college kids and there is no supervision to keep the students out. Even though the signs say for members only. It is so frustrating and the kids are rude when you speak to them regarding them
Parking there. I enjoy going to the gym but these kids make it a challenge on a daily basis weather you can find s parking spot. I have addressed this with the employees and it has fallen on deaf ears. Very frustrating and hope you can help

Read full review of Planet Fitness
Hide full review
ComplaintsBoard
B
10:19 am EDT

Planet Fitness the employee's way of treating customers / employee behavior

I attend the Jasper Alabama Planet Fitness gym have been a member for almost a year-and-a-half and recently I had some health issues I could not go to the gym for about 5 months straight but let it be known I was still paying every month because I knew as soon as I felt better I was going to go back to the gym so on May 13th 2018 it was a Sunday I called to make sure they were open cuz like I said it had been a few months since I had attended the gym. Now you are so I go up there and on that day I just tanned and an employee by the name of Alyssa I do not know her last name approached her because she was at the desk and gave her a card to check me in and I had points to redeem I didn't even know that I could redeem points until the night before LOL so she got my t-shirt and that went okay she was a little bit rude about it but I let it go she looked to be a teenager employee so like I said I Let It Go I come in today which is May 14th 2018 and I actually want to work out and lay in the tanning bed so as soon as I got to the gym I went to the restroom to use the restroom and then I come back out and I was looking at the lotions because that's what I was looking at the day before 2 because I had actually ran out of the last lotion I had bought from y'all and the same girl Alyssa came up to me and said I need to see your ID now and I said okay and gave her my keys which have my Planet Fitness ID card on them and she checked n made sure I was a member and what not and then came back to me and said you have to check in with us from now on when you walk through them doors and I said okay I will no problem but yet again I remembered her from the day before so I was not very satisfied with her attitude towards me as a person the day before I let it go because she's a teenager and I have kids of my own so I know by the way she represented herself and came up to me like that I was not happy at all any other employee I've ever dealt with in the Jasper Alabama Planet Fitness have been absolutely wonderful I have had no problems and I'm not a person who causes problems with people but when I feel like I'm treated bad for no reason I have to say something and I apologize for that but that's just my nature and background of the kind of person I am I would just like it to be known that this young lady needs to work on her customer and communication skills that will help her in the future I have no problem as long as she from this point on treats every customer like a paying customer like they are and I will have no problem

Read full review of Planet Fitness and 1 comment
Hide full review
1 comment
Add a comment
M
M
MondayMyDay
, US
May 14, 2018 10:27 am EDT

Your complaint is one long run on sentence and impossible to read. Please learn punctuation and formatting and re-post.

ComplaintsBoard
M
9:09 am EDT

Planet Fitness planet fitness ocala, fl

We purchased out membership online due to the new location we will be using isn't open yet. Before purchasing we were told with the black card we can use any location and all of the amenities. We went and worked out at the other Ocala, FL location and tired to use the massage chair afterwards, but our cards were not scanning. We were then informed that the owner had told the staff not to let members of the other location use anything but the equipment in the main room (would not even give the wifi not that we needed it) and that even when our location is open we will still not be able to use any of their amenities. Very upset at how rude they were and the fact that we were assured we would be allowed to use any location with our black card membership, but now we can't?

Read full review of Planet Fitness
Hide full review
ComplaintsBoard
L
11:22 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Planet Fitness hiddenfees

Please let us out of this contract! We thought we were joining for a month, but when we went to cancel, I was told it would cost $60.00 to cancel. It was our understanding that we joined for a month and could cancel before May 10, 2018. The contract was not explained properly. We are seniors and can not afford this center. We just found out that my wife has a torn rotator cuff, she cannot use the equipment at your center. No one would help with the use of the equipment, when we asked someone he said he wasn't supposed to help, it wasn't his job, but he did comply briefly. Your center does not have the machines that we can use, they are all too big and complicated. We go away for the winter and did not want a year commitment. Please answer this we are so disappointed in Planet Fitness.

Read full review of Planet Fitness
Hide full review

Planet Fitness Customer Reviews Overview

Planet Fitness is a popular gym chain that has received a lot of positive reviews from its members. Many people appreciate the affordable membership fees and the welcoming atmosphere of the gym. The gym is known for its "Judgement Free Zone" policy, which means that members are encouraged to work out without feeling self-conscious or judged by others.

One of the most commonly praised aspects of Planet Fitness is the cleanliness of the facilities. Members report that the gym is always well-maintained and that the equipment is in good condition. Additionally, the staff is often described as friendly and helpful, making the gym a comfortable and welcoming place to work out.

Another positive aspect of Planet Fitness is the variety of equipment and classes available. Members have access to a range of cardio and strength-training equipment, as well as group fitness classes like yoga and Zumba. Many people appreciate the convenience of having everything they need for a complete workout in one place.

Overall, Planet Fitness is a great option for people who are looking for an affordable, welcoming gym with a variety of equipment and classes. With its focus on creating a non-judgmental environment, it's a great place for people of all fitness levels to work out and achieve their goals.

Planet Fitness In-depth Review

Membership Options and Pricing: Planet Fitness offers a variety of membership options to suit different needs and budgets. They have different tiers of membership, including a basic membership and a black card membership. The pricing is affordable and competitive compared to other gyms in the area.

Facilities and Amenities: The facilities at Planet Fitness are clean, spacious, and well-maintained. They have a wide range of amenities, including cardio machines, weightlifting equipment, and a designated area for stretching and functional training. The gym also provides locker rooms with showers and ample parking space.

Cleanliness and Maintenance: Planet Fitness takes cleanliness and maintenance seriously. The gym is consistently clean, and the equipment is regularly maintained and in good working condition. The staff members are diligent in keeping the gym tidy and ensuring that all areas are sanitized regularly.

Equipment Variety and Quality: Planet Fitness offers a good variety of equipment for different types of workouts. They have a wide selection of cardio machines, weightlifting equipment, and functional training tools. The equipment is of good quality and is regularly updated to provide members with the latest fitness technology.

Group Fitness Classes: Planet Fitness offers a range of group fitness classes to cater to different interests and fitness levels. They have classes such as Zumba, yoga, and cycling, led by experienced and certified instructors. The classes are fun, engaging, and a great way to stay motivated and meet new people.

Personal Training Services: Planet Fitness provides personal training services for those who want more personalized guidance and support in their fitness journey. Their trainers are knowledgeable, friendly, and dedicated to helping members achieve their fitness goals. They offer customized workout plans and ongoing support to ensure members get the most out of their training sessions.

Staff Friendliness and Knowledge: The staff at Planet Fitness are friendly, approachable, and always willing to assist members. They are knowledgeable about the gym's facilities, equipment, and classes, and are happy to answer any questions or provide guidance. The staff creates a welcoming and supportive atmosphere for all members.

Accessibility and Location: Planet Fitness is conveniently located with easy access from major roads and public transportation. The gym has ample parking space, making it convenient for members to visit. The facility is also wheelchair accessible, ensuring that everyone can enjoy the gym's amenities.

Customer Service and Support: Planet Fitness prides itself on providing excellent customer service and support. Their staff members are responsive and attentive to members' needs and concerns. They are quick to address any issues or inquiries and strive to ensure that members have a positive experience at the gym.

Member Satisfaction and Feedback: Planet Fitness values member satisfaction and actively seeks feedback to improve their services. They have a suggestion box where members can provide feedback and suggestions. The gym regularly reviews member feedback and makes necessary improvements to enhance the overall member experience.

How to file a complaint about Planet Fitness?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Planet Fitness. Make it specific and clear, such as "Unauthorized Membership Charges at Planet Fitness" or "Poor Customer Service at Planet Fitness Location."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Planet Fitness. Include key areas such as:

  • The specific location or service that your complaint pertains to.
  • Describe the nature of the issue, whether it was related to membership fees, personal training services, equipment conditions, staff behavior, cleanliness, or any other relevant aspect.
  • Detail any transactions you had with the company, including dates, amounts, and what the transactions were for.
  • Explain the steps you took to resolve the issue, such as contacting customer service, speaking with a manager, or any other actions you took.
  • Include the company's response or lack thereof to your attempts to resolve the problem.
  • Discuss the personal impact the issue has had on you, whether it's financial, emotional, or related to your fitness journey.

5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint. This could include contracts, receipts, correspondence, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Planet Fitness, such as a refund, service improvement, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your narrative is understandable and that all the facts are presented correctly.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint against Planet Fitness on ComplaintsBoard.com.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates to your complaint. Check your account regularly for any replies from Planet Fitness or further inquiries from ComplaintsBoard.com that may require your attention.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Planet Fitness customer service

Phone number

+1 (844) 880-7180

Website

planetfitness.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Planet Fitness?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Planet Fitness Customer Service. Initial Planet Fitness complaints should be directed to their team directly. You can find contact details for Planet Fitness above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Planet Fitness. Discuss the issues you have had with Planet Fitness and work with their customer service team to find a resolution.