Planet Fitness
reviews and complaints

I posted a previous post which I sent my cancellation through and nobody responded. After my post a few people responded and put a notice on my debit. My contract ran from 10 may 2007 - 8 may 2010, and I have the original contracts stating paid joining fee and card fee, r300 + r50. The upfront membership fee was written as r300 on the contract but the balance amount was scratchd out by godfrey saying it is my 1 month free gym which we brought pamphlets in for the special. I even went into the gym beginning of may 2010 to ensure the debit wont go off my wife and i's accounts and they showed me on screen at the gym no debit amount would go off. True to good old planett fitness the debits went off on both our accounts which we reversed and stopped any debit at the bank. Now my account shows a balance of r404 for each gym membership which is even above what we used to pay after the crazy increases of r384.

They are trying to charge me for 37 months! They take weeks to get back to you and when my membership was about to expire I received 2 phone calls a day to re apply. When they want your business they bother you constantly after that you are all alone.

Sales guy says... We will HELP you where we can. we can put your membership on hold for 3 months in case of job loss or what ever and help you selling your contract again if you don't want it... 'Bull **** story '

I am a member at Planet fitness in Kuilsriver. I was retrench in December 2009 and went to them and ask if I could put a hold on it till I am employed again and they said no.

So I went to the bank to stop the debit order and ABSA told me that the Planet fitness must change it on their systems. OK
Went back to planet fitness and the manager Errol said that they will change it so that I can pay it cash every month.. I told him that I cant afford it because i don't have any income...

he said that I signed for a 3 year contract and told him no I did not. When I took my contract out I said to the guy that I will only sign the contract if he can change it to a 1 year with the option to extend for the other 2 years.

Now they don't want to cancel it. I know a lot of people that have this problem...

Approximately 3 years ago I joined Planet Fitness, Parklands. I managed to use the gym 'once' and thereafter my card would not scan at the turnstiles again - also at the time absolutely no debits was being done... I assumed my account wasn't set up correctly cause A: my card wouldn't work B: No debits were being done and C: When I try checking my account on the PF website using my 'membership' number or ID number it says 'does not exist'. About a year ago debits were 'suddenly' being done. One month for R249, the next month for R279 then they'll skip a few months and then suddenly another debit for R199 then the next day R99! WHAT THE HELL IS GOING ON' I then spoke to (I think his name was...) Barry Bentlry who assured me that this will be resolved! Bareing in mind that during this time I kept emailing PF customer services and gotten NO response. I was then told to contact Parklands branch, I spoke to someone (afrikaans name starts with an E) - I told her that I have proof of these emails and she NEVER called me back.. I would've loved to have been able USE the service but because of inadequate staff I couldn't...

I am totally irritated by the constant harassment by ****** employed by Planet Fitness who do not understand simple instructions. I am contacted on a regular basis by them, practically trying to shove their membership down my throat. I have requested them to remove me from their database a few times after the first DUDE ****** me off. They have really **** attitudes, and no respect. There is no way to get in contact with the CEO, who is probably a bigger ******* than the staff he employs. Mr CEO, get your staff off my back or I will take matters further. .

Planet Fitness franchises prides themselves on being "Judgment Free Zones". However, Plant Fitness is anything but judgment free, as evidenced by their radio and television commercials in which they depict a so-called "Lunkhead" being ejected from the gym or told that Planet Fitness is not their gym. I find these commercials to be exceptionally discriminatory considering they are deeming an entire culture of people unfit for their facility. The "Lunkhead" is supposed to represent the stereotypical body builder. I am a body builder. And I will never set foot in a Planet Fitness because I am disgusted by the way they have turned an entire culture into a joke. Gyms are meant to be places of fitness, which includes the use of free weights and supplements to enhance the musculature of the body by means of pushing it to its limit. The fact that women are allowed to work out in Uggs is ridiculous. The fact that "Lunkhead" body builders know more about how to keep the body in shape than Planet Fitness trainers is appalling. I have a good mind to go into a Planet Fitness for a day just to see if the ever-so-childish "Lunk Alarm" would go off on me. Mind you, I am a woman. And if I feel so strongly about these defamatory advertisements, imagine how my male counterparts must feel.

The currently running commercial for Planet Fitness (I pick things up and put them down) is extremely hard to watch due to its level of disrespect for a character with low intelligence. It is down-right mean! The whole series of recent commercials is sterotyping bodybuilders as rude and stupid and I cannot beleive they are able to air these without getting suied by the someone. This would NOT be tollerated if the brunt of there jokes were any other group - overweight people, women, blacks, Jews ! As an educator trying to deal with the horrible repercussions of bullying, I am sickened to see this type of "comedy" used in mass media!

Wow...as a planet fitness employee, I have enjoyed reading all of the complaints. The sad part is most all of the complaints are coming from people who, #1 Don't have a clue what they are signing, #2 Expect country club experiences from the "walmart" of gyms, and #3 apparently don't realize that most Planet Fitnesses are owned by money hungry individuals that attend the country clubs (oh btw...they don't care what you want or complain about, it all comes down to their piggybank).

So here is my complaint...we need customers who can READ the agreement and COMPREHEND its complete meaning.

We need customers who realize that they are only paying $10/$20 per month...noting, you get what you pay for.

We need customers who treat staff and fellow PF members like human beings, not their own personal doormats. (hell, their doormats probably get even a smidge more kindness than they give PF staff)
We need this "judgement free" non intimidation zone to include staff as well. It's amazing how customers and managers are allowed to judge and reek havic on the/their staff.

Furthermore, we need better management for each PF, so the rules aren't just something you have to enforce because corporate says so. (Oh, and only certain clubs enforce them)...However, when PF staff enforces rules, customers who curse, scream, assign blame, and treat staff like unwanted sewer trash are given "a second chance", because that's only right...(I assume that's whats right for the owner's pocketbook!)

In short, if you don't like to honor legal agreements, feel like paying for a cheap gym, where you can complain as much as you would like, treat staff like ###, have them blow your nose and wipe your butt for you, and give to the greedy...PLANET FITNESS IS FOR YOU!
oh, and if you've read this far and you are a member, you deserve to know that if you complained of financial hardship or distress in paying your rate guarentee fee this year...it would have been refunded to you per corporate instruction...sorry all you suckers who got stuck paying it. The patron next to you might have gotten a pass...HA. HA. HA.

Planet fitness and there rip off rules is the worse company in the united states. Besides the uneducated staff of lo life that find it to be a problem with helping clients, I joined the gym online in April and was so turned off when i went to ask for tour i never went back. Now im being charged 29 dollars for the annual fee this place is the biggist joke since New York fitness that sold membership to a gym that opened months after it was supposed to and without the hird floor and boxing. I hope to get my $29 fee returned

On 19 August 2009 I was contact by Planet Fitness Hennopspark, Centurion to inform that I was selected by one of their members for a R500, 00 voucher to attend the gym free for one month. As all sales talk, I had to just come in to collect my voucher. Arriving at Planet Fitness on 24 August I was met by BRUCE who took me to one of the cubicles to waste my time with lots of sales talk about the gym. After convincing me to take this 'last offer on this special' for a three year membership for R6 080, 00, Bruce put the amount through on my credit card confirming that I have 5 days within which I can cancel the agreement and be credited completed, because I preferred discussing it with my husband first. I was first told that I could only be credited after 30 days. VARIOUS telelphone calls Bruce and then with Dennis, as well as e-mails, with NO decency to contact me back, I UP TO DATE (more than 60 days later) still do not have the refund of my R6 080, 00. Three payments of R226, 00 was already taken from my account on this amount. My last call (3 weeks ago) was to inform Dennis that I was to hand this over to an attorney which he commented that it was fine I can do that if I want!

First of all, when my girlfriend joined this gym 3 years ago, I went to Virgin because it was cleaner and has better equipment. I had trouble two years back when my girlfriend fell ill. She recieved a letter from the doctor saying she can't do any exercise anymore. When we went to the gym to try cancel the contract they said that even though the had a back condition and they could see she couldn't use the equipment she could still float around in the pool so they would not allow us to cancel the contract.

I then complained on hello peter they contacted me telling me that they have a clause in the contract saying that they do not cancel contracts for any medical conditions and if we want we can sell the contract (which nobody wants to buy)

So anyway, I've paid R6000 over two years for a contract she can't use, it came to the end of the contract, we wrote a letter of cancellation which they told us to do, dropped it off, and as I suspected they say they have lost the letter and continue to debit her account!

I'm not surprised, I expected this from you guys.

Recently due to a toe injury I hadn't gone to the gym so I decided to cancel my membership. So I sent a certified letter stating I wanted to cancel my membership and they did the problem is that day I mailed the letter out they took $30 out my account for a yearly fee and now they refuse to refund my money b/c they state I had to cancel membership before Sept 24, 2010. so be careful.

A couple of mo. ago I was offered a trial 2 mo. membership which I took on. Everything went ok (everyone is so quick to take your signiture and the R100 for the tag with is refundable). My surname and e-mail add. was spelt incorrect, so I filled out a change of informaion form. I did this as I was wanting to join so I though I would fix it now. It has never been done and I was given every excuse under the sun. It took 4 trips to get a tag - again excuses. Then my trial expried so the day of expiry I took on a Personal Trainer - also - very quick to take your money. They said that I did not have to join just yet and they will load another trial on. This was never done. I eventually put up a huge stink and was assured that it will all be sorted out. It has been 1 mo. now and still my tag is not working. I then decided to get my refund back as my tag will never be fixed only to find more excuses about not enough cash and I must come in office hours. So quick to take your money outside of OH but cant give it back outside OH. I have had enough now and having second thought about joining. If they cant even get a simple change of info right - then I don't know!

I have been trying to contact Planet fitness on numerous occasions about their Sauna that is out of oreder for more than a month now. Nobody from Planet Fitness returns my calls or respond on messages that I have left. I am paying full fees and not half and I expect to make use of all the facilities, because I pay for it. I am think of moving to Virgin Active where speed of exicution are much quicker. This is nothing more than absolutely bad service. They are very quick to persuade a person to join, but when comes to complaint handling then they have great challenges with that.

I joined feminique fairmount months before it even opened under the promise that the gym would remain open untill 9:00 pm every night. I am an extremely busy doctor and I don't get the opportunity to get to gym earlier on in the evening. Furhermore, my daughters who fall under the family contract I took out, also lead very busy schedules. Thereore, the fact that the gym was open till 9:00 appealed to all of us.However, the gym now closes at 8:00 pm.This means that we all rarely get to the gym.Had I been aware of this when our contract was taken out, I definitly would not have spent so much money taking out a contract which I do not ever get a chance to use.I sent an email to the manager on 4 Setember 2009 outlying my problem. I still have not got a response. Does this constitue profesionall behaviour?Not that there is anything very professional about the gym - There are regularly gym machines, equipment, aircons that are out of order and take several weeks to reapair.Gym classes are cancelled at short notice.Staff are unhelpful.The gym has been a huge disapointment since I joined.I expect the gym hours to be expected or my contract to be cancelled.

I first received a call from Asanda the Sales Consultant who was advertising the R59 per month gym special. I was interested and asked how can I join? I even referred Asanda to my other friends. She then informed me that I needed to come personally to the Gym in Rivonia for everything to be processed. When I came she was then telling me that the contract that I was interested in was for 3 years and not 12 months as on the telephone conversation we had prior. I didn’t want to sign anything thereafter she then said I'll need to speak to her Sales Manager Lovemore and motivate why I want the contract for 12 months only. I gave my reasons and Lovemore than said I will need to pay the R59 X 12 upfront. I didn’t have that much money and said I can’t only pay 12 the 1st month and another 12 the 2nd month. While talking to them they asked me to fill out the membership contract as every member should. I paid the R354 the 1st month as promised and the 2nd month my account was debited an amount of R269 and again R269 on the 011009. The accounts department (Vinolia) and the manager (Master) can’t even help me with the issue instead I’ve been sent from peter to post. I WANT OUT!

I was in my local planet fitness on 9/13/2010. I locked all my belongings in my locker. After my workout I went to my locker. My lock was gone and my money was stolen from my wallet. I notified the personal and they took all my information. How could this happen right during the day and no one seen it. I heard earlier the same day someone was in the locker room with a bolt cutter, but got away. It could only be another member, I am now afraid to go back to planet fitness arter being there for several years. I rather pay more and know my things are safe.