Planet Fitness
reviews and complaints

My husband works for Planet Fitness as the trainer and ive been going to the gym for a year now and ive never really had any complaints until recently and I feel like because I'm his wife they aren't dealing with my problem. They don't seem to really care. A few months ago there is this older guy who comes to work out around 4pm everyday the same time I go. I was working out by the hip abductor and this older guy comes by me standing in front of me asking how to work machine I was on and what does it work on all the while staring at my crotch. After he realized I wasn't going to talk to him he left and my husband who was next to me told the manager and they put a note on his file and the manager had a chat with the man. Now since then hes been getting a lot more compaints from other people and hes been talked to so many times by all the staff members.

On Saturday 1.20.18 I was working out again with my husband back in the same area on a different machine and of course the same older man comes up and starts talking with me saying the had the same color hair as me when he did have hair and commented about my freckles the whole time looking at my chest! I didn't respond to him I was scared. When he was gonna leave he smiled at me the creepiest smile ive ever seen and said Thank you. I immediately left and told my husband and he told the assistant manager on duty and than called his manager. Nothing is being done about this and I was promised a safe environment in which EVERYONE feels COMFORTABLE working out here and that's not the case. I Specifically told them how uncomfortable I felt and nothing came of the complaint. I'm about ready to cancel my membership that is how uncomfortable I feel!

Never got to use the gym. When I signed up online, because I refused sign up on site because I didn't know my banking info, they assigned me to the wrong location. I went to use the correct location and they couldn't find my info. I couldn't sign up again because again I didn't have my bank info on me. When I went home and looked I found the sign up process did work but to the wrong location. I called and was told I have to a member for 3 months first before I can change locations. Also I found the staff over aggressive and too bold. I heard the manager comment to one of the female members, "owe your gonna get some tonight". Wow, not appropriate for the situation.

My fiance has a black card membership, and she takes me every day with her. We use the Planet Fitness in Gadsden, AL. There is a gentleman on the morning shift who has harassed and intimidated my fiance to the point of her not wanting to go there when he's working. He's followed her constantly to each piece of equipment she uses, and the other day took it too far. When she went in the room to get on the Hydro Massage bed; he followed her and stood in a supply closet right behind her bed the whole time she used it. They havery these two buckets of tootsie rolls that they tell you to take as many as you want. Well, frequently while we work out we will go up there and get a piece. No more than anyone else. The other day when she was leaving that male employee and what we call his girlfriend, who is also an employee there, we're standing behind the counter where the buckets of tootsie rolls are. My fiance walks by without getting any of the candy and he yells out to her, "not going to grab any today are you?" She called me when she got in the car because I hadn't gone with her that day. She was in tears because she felt so embarrassed, and also feels intimidated by his presence. My fiance is a very strong willed person, and for someone to make her cry takes a lot. I was furious. We both called up there, and the girl we call his girlfriend answered the phone both times. She wouldn't release his name or let us talk to a manager. We don't know what to do about it, but I frankly am very upset with this "gymtimidation" coming directly from staff.

When trying to sign in as a guest with my girlfriend one of the staff members, a male, asked for my ID . Confused as I have came here multiple times and never have they asked for my ID but had me sign a sheet . I told the staff member this and he said I needed my ID when I tried to continue my explanation of past events in which I was never asked for my ID a second staff member, a female, quickly interrupted me speaking trying to stop me from continuing by saying I'm a passive aggressive manner" well this time you need to get your ID" . Taken back by her response I told her that I would go get my ID but there was no reason for here to interrupt or be rude to me

An employee by the name
Of Jacqueline has been extremely rude to me. Every single time I walk in she is so rude to me. I tried to buy a water the other day and she ignored me and another employee had to walk over to allow me to pay. She needs to get her attitude checked before she loses her job over it. I don't know if it's just because she feels threatened by women or what but she needs to get that stick out of her butt.

I have a membership at the Fort Washington, MD location. I love the staff they are helpful and very engaging. My issue is with the lack of working machines. There are many treadmills that are not in good working order. Many have the heart monitor sensors missing or don't have volume on the live TV working. I was at the fitness center on 12/29 at 4:30 pm. Approximately 15 of the treadmills were not in working order. Either they had the heart monitor sensors missing, were totally out of commission or did not have working sound when I plugged my headset in.
I find it interesting that this location that is predominately used by persons of color is lacking the necessary equipment and maintenance. I have visited other clubs in affluent locations and have noticed that their machines are of a better quality and maintained and repaired quickly. As club member pay the same price regardless of location it would behoove Planet Fitness to honor its commitment to club members and ensure that all clubs are held to the same high standards.

I was a previous customer to a different location, I cancelled my membership from the previous location and decided to go to the new location which is in Greenbelt and the 3 reps where quick to dismiss my request to reopen my account and was told to go back to my last location. They did NOT tell me about the new deal they had after asking if they had any promotions and 1 day later I seen on TV about the $1 down and $10 a month deal. Please train better to have better business and so that customers can feel motivated to join.

I am complaining about the planet fitness that's located on 309 East Fordham Rd. in the Bronx This location has become so horrible to even go to their allowing young thugs in the facility rapping singing loudly upstairs while All of their workers are downstairs using their cell phones or gossiping in the front no one is supervising the upstairs. You have workers that can see that someone is doing something wrong and they will not approach or say anything to that person. I cannot in good conscience continue to go to a place where security is in safe enough to exercise because the staff actual young or too stupid to say anything to anyone properly. I have been a member for a couple of years now and would hate to leave because you don't have the proper staff in the proper place where they need to be. I hope with good conscious you can fix this so that I can have a good start for the new year.

Sincerely
A loyal customer

Upon signing up for my first ever gym membership, part of the agreement was when I went to the gym I would be given a your of the facility where I would be shown how to use the equipment. This is the main reason I signed up. When I went to the gym location for the first time they did no such thing. They told me to just ask if I needed help. Well I did, and they barely responded to any question, refused to leave the desk where they liked go hang out, and basically told me I just needed to push the buttons to use the equipment. Well weight machines don't exactly have buttons you push. I had to get help from other members when the faculty wouldn't help. I signed up for this membership thinking I wpuld be shown around and not judged and its the complete opposite. Now in order to cancel they want me to pay a cancellation fee. I would like to know why I should be required to hold up my end of the "obligations" (I.e. pay a cancellation fee) when Planet Fitness did not hold up their end when I first joined.

PF sells itself as a 24/7 club, yet they close for holiday parties and don't open until 7AM the day after Thanksgiving and Christmas. I'm a nurse and everyone out there better be glad that a hospitals 24/7 policy isn't as lose as PF's obviously is. I joined this club because I work odd hours and needed a club that was open guess what..you got it.. 24/7! I workout 6 Days a week so when I show up to a club that advertises itself as always open but it's closed, I feel cheated and lied to as a consumer. It boils down to false advertising and it deserves a class action suit! I knew when I chose my job that my business would be open 24/7, if I cannot make myself available during those hours, my job will find someone who can. If there are times they don't want to make staff work then they need to compensate with some sort of manual swipe in and a sign that says "not currently staffed, workout at own risk." The bottom line is that they are not open 24/7 which makes their advertising and websites knowingly inaccurate.

As I Cancelled my membership in October 2017, which the manager Leah confirmed with me was all set and cancelled. As of today, checking my bank statements, I go to find random charges from Planet Fitness of $20.05 for November and December when she told me my account was cancelled. I called and spoke to the manager Leah and explained to her my problem which she did not resolve. Her attitude was horrible as if I was bothering her, and began to tell me it was probably "an overdraft fee" from my bank as if I couldn't read where the charge was coming from. I explained to her nicely that I called my bank to ensure it was them charging me. She then began to tell me there was nothing she could do for me and couldn't help with anything bank related. Not to mention I can hear other coworkers gossiping and laughing about the call in the background. I then called corporate and spoke with "Kelly" who finally helped the situation. She was very nice and helpful with a great attitude, and told me to bring in bank statements to the branch. I've been a member since I was 16, now 20, and never had any issues until this new manager Leah came around. I do not understand why the manager at the Lockport location could not just simply explain to me there was nothing she could do Bank wise over the phone and to bring statements in. Instead told me I was pretty much lying to her instead of addressing the situation. The staff here is very immature and unprofessional and I am offended on how I've been treated these past few months since being a loyal member. I would never reccomend this branch to my friends in the future. Otherwise, I do like planet fitness and would recommend different locations to friends in the future. Thank you,
Abigail Wetzler

Nashet Hyatallah that manages the store at 660 Hoosick st Troy Ny 12180 treats women like dogs ( womanizer)and allows certain people to bring in out side equipment and others are told not too.. ab rollers restriction bands ... people with street clothes on multiple times, muddy work boots .. the list goes on .. this gym has lost a lot of people because of his unfair and racist practice it's sickening this Nashet Hyatallah is on a power trip and abuses his authority.. I don't want to change gyms but if he's not gone soon more will leave ... this is my home town gym and would to stay there but he is a very bad manager... hope this gets resolved soon...

i haven't use my membership for a long time as i moved to a different state and i am busy with my work schedule.i called customer service and they said i have to go to the location in person with a written letter to ask for termination of my membership. please dont sign up for this club as their customer relations are really bad. dont fall for the cheap prices. they wont even notify you for the yearly charge.they will just charge your account.their customer service is trash.they wont help you at all.now i have to drive all the way to Maryland from Cleveland just to cancel my membership. i will never ever recomend this club to any of my brother/sister out there.

I recently worked for planet fitness for 2 months. I only knew one manager, which was fired after I was hired. I've never missed a day, been late or nothing. Today some guy I never even heard of called me and told me that I was fired. He gave no reason, when I called to speak to someone about it, I was hung up on every time. This is unacceptable behavior for a employer to be displaying.

I joined the Hammonton, NJ Planet Fitness today at 5am, took about 10 minutes to register. Went to the locker they assigned me(65) and went and worked out. Came back to locker and jumped into the shower and had my back in front of the shower (this was 5:55-6:05)I left and got on my train to go to school and checked my wallet to find $315.00 stolen. The person left $15 in ones so that I wouldn't notice. I called Planet Fitness and no manager there but employee said that it's not their responsibility but employees do have keys to the lockers. My mother in law called the police department and I am stopping to file a report on my way home. She also called to speak with a manager, Brena. Brena advised her that she could look at the camera's going into the locker room and the sign in sheet. They cancelled my account at my request, I do not feel safe there. When my mother in law called back to see how things were progressing, Brena told her that they couldn't do anything. But could if the police request it. My mother in law also said, the police can also request the sign in and to know what employee were there at that time who had access to the locker keys and was told they could give to the Police if proven that the Police want that information. They went from being helpful to being snotty. This was my 1st and last day here. What an experience. I will be telling everyone and hoping that the Police are more helpful. Do you have $315.00 to throw away, I surely don't. I see so many break ins & issues on this page-Planet Fitness needs to be held responsible.

employees are unfriendly. front desk could have 5 employees behind it and none of them acknowledge you coming or going and you still have to swipe your own card. some of the young men look at you as if they want to say "screw you". I don't understand how they even get hired they don't do any work they are on their phones constantly never helping anyone. there could be lines of people waiting to get in the gym and they sit there as if they are hanging at the bus stop. The women are friendlier however they take loud phone calls in the ladies locker room a lot! I know way too much about each one of them. it's almost embarrassing to have outside customers come in to this location for the first time. it looks bad for Wilmington.

I am a regular customer at this gym location on Eubank in Albuquerque, N.M. On November 20'2017 I come in to do my work out for the day, knowing that my membership payment had not gone through on the 17 of November I had informed them that it would go through on the 22 of November and was so rudely informed by Scott The GM that I could not come back in until it was paid. Never have I Experienced this before at this gym after being a 5 year customer. You don't treat regular customers that way. This GM Manager needs more people skills. I am highly thinking about changing gyms after being treated like this today.

I am a member of Clarksville, IN Planet Fitness. I have gone in person for the last 3 months and tried to cancel my membership and to date it has not being cancelled. I went in 3 months in a row and asked do I need to sign something? I was told "no we will take care of it". Spoke to Manager today on 3 way with Chase Bank and he said sorry he can't do anything because they [Planet Fitness]should have given me something to sign to cancel. Yet this was not done, I was told "we will just take care of it!" So apparently Tyler, Manager of Planet Fitness is not training his people.
I would like a full refund, I have not been in Planet Fitness since June, 2017, yet I have been charged since then to date November, 2017.
I am requesting immediate cancellation and all my money refunded.
Thanks,
Derek Hammond
812.786.4967
[protected]@gmail.com

To whom it may concern,

I am extremely upset, I see where customer service is with Planet Fitness.in my situation I do not feel I have been taken seriously. My day with this company started out with 2 diffrent phone calls to the 800 number. After 2 hrs of waisting my time on the phone I was disconnected both times. I then drove cross town to talk to a manager. That was around 11:30. I was told Corey was at lunch and wouldn't be back till 2pm. I went on about my day and came back at 2. Corey who seems to think everything is funny says he cant help me. Much more to the story. I am asking I get a refund to my account that was taken off. Im also asking yall to close the account out at no cost.
I am expecting a call back.

Thanks

Stamatia Morgan
[protected]

On November 6th at approximately 12:20am I arrived at planet fitness after waiting at the front desk for about 20 minutes and no staff ever came to the desk... I called the location in Fairfield California from my cell, the phone rang about 20 times before 1 of the staff members came running to the desk... After my massage I was leaving and noticed there where actually 2 staff members for planet fitness working...

What was going on for 15 or 20 minutes in the back whhile the customer was waiting no one was watching the front desk? 24hr? No staff?