Planet Fitness
reviews and complaints

I was working out at the Planet Fitness yesterday. The ab machine in the 30 minute workout area was first of all used by couple who wasn't using the 30 minute area and by two women who were using the 30 minute area. There was this guy just randomly using the machines in the area. I used the machine after I had completed all the other machines in that area. I then proceeded to another area of the facility and after using these other machines returned to the 30 minute area and began using the ab machine since it was not being used. The guy who was randomly using the machines came over and started yelling that I was taking too long on the and the trainer who was apparently going to start a class followed me as I was walking out of the 30 minute area, talking loudly to me, I nodded at him, but he kept following me, tapping me on the shoulder and asking me if I was deaf. I've had this trainer approach me before in the 30 minute area telling me I was doing it wrong. I thought this was supposed to be a "no judgement" gym, there are other locations of Planet Fitness near me and I will use these from now on instead

They just fixed the heater and now the temperature is 74.2 degrees inside the gym. This is in the middle of winter 44 degrees outside.
January 2017.
So much sweat that it is impossible to have a real workout.
Too hot to exercise.
Red lion and blvd in philadelphia.

I signed in for the tanning bed Branson gives me the tag n towel I go back n get completely naked and he starts banging on the door telling me to get out. I was back there about 7 minutes at this point. So I get dressed and he proceeds to tell meyou the time ticked over into another person spot so I had to get out n re sign up. I have signed up 100 times and had to wait sometimes twenty twenty-five minutes. He tells me loudly n extremely rudely that's the way it is today. So I ask for the manager. This was about the third time this Brandon has yelled at me at the gym I pay for to go. Once about a guest and another about using a machine too long. This manager says I willcan talk with him after basically telling me I'm the problem. Then he walks over and begins laughing with Brandon. I can tell you this this is not the way you treat customers who faithfully pay theor membership and recommend this gym to all their friends. I will not be doinga this anymore. You all need to get some employees have a better customer Service skills.

I have been a long time customer of planet fitness over 8 years and have never had an issue. However the other day I walk in like normal and have a water jug with me. The employee stops me in front of other customers and said I cannot enter with my water jug and have to leave it at the desk. I was embarrassed as this was in front of numerous customers and I thought the motto of planet fitness was a judgement free zone. I have never seen or heard of any rules that don't allow a water jug. I understand people associate water jugs will "muscle heads" but for me it is a practical way of saving money and refilling my water jug. I am having a hard time understanding why this occurred and if planet fitness is the best option for me going forward thank you

I was just hung up on by the general manager, Sherry, at Corsicana's Planet Fitness. I asked for her to provide me with the date of the first freeze as well as proof that i checked in that day. I was home with strep throat and the flu that day and was not able to go to your Corsicana facility for fear of spreading germs. She told me she would print the paperwork, refused to give me the details right then, said I'm hanging up, "I'm sorry I couldn't help you" and hung up on me. I have been involved in customer service for 28+ years. I have never known any company to be as rude and disrespectful to a customer whom has a complaint. My husband walk a letter into there facility himself with both of our names, both of our account numbers, both of our signatures and spoke with the manager who assured him he only needed the one piece of paper for the accounts to both be frozen. The manager also spoke with my husband because my husband considered cancelling but decided to think about it and just leave it frozen until he decided. So, now because the manager not only lied to my husband but did not do the account freeze and now a member of management had the audacity to be rude and hangup on me saying Lindsay had no desire to speak with me anymore or help me any further. All of this addition to the dirtiness of the facility. Attached are the pictures i told them I had to show the dirt and lack of cleanliness in the club. In some of the pictures i cleaned half of it to show how nasty the areas that bare feet are supposed to be placed on by customers. I did get 3 months to use the gym without a charge. But since i was hit with NSF fees and had a bank account closed because of the planet fitness's lack of care and protection of a customers account, which was $99 + ($21.70 × 3) = $164.10. Planet Fitness has only given me $65.10 back. They still owe me $99. They were setup to draft on my debit card account and they instead were drafting my bank account. Two separate accounts. They told me at the club they only use bank routing and account numbers. However, corporate told me it can be either debit on a card or by account ACH. Too many inconsistencies for a client services facility. And my husbands gym account doesn't even have a picture because he signed up online and never used the facility. If they check their records they will see on their own cameras and computers the day the letter that they claim disappeared, the same day account for myself was frozen, has NO picture or checkin record on me. I am very disappointed and I guess if my money that I pay a great customer service experience and use of the facility your company manages, you feel disrespecting a customer is an ethical and best practice for a company that claims they care for customers, that maybe it is time to alert the media or look to other options for the headaches and nastiness at your facilty. I will wait a couple of days to see if maybe someone over the Regional Manager, Lindsay, feels that customers are your lifeline and deserve to be treated with respectful actions and words. If I had been helping a customer, I would not just pawn that customer off on someone else, i would be sure of satisfaction, and I would notice that this Wednesday is the customers birthday and try to be genuinely attentive. Certainly, not the case here. I guess I was further insulted at the lack of concern or care from the regional, general and facility managers. And with my birthday in a couple of days to be so ugly is just wrong if you really care for a customer who is frustrated.

Hello I went into to start a membership and was so disappointed and disrespected I dont know if ill ever go back! The boy who was there alone at the front desk did not know how to sign my friend and I up! So after asking him what he was doing working alone if he didnt know how to do things he told us "he didnt know what to tell us" and was so so rude and disrespectful! I can not believe they would ever allow someone like this to work for them. Ive never been treated or talked to like this! And was told oh well he didnt care if we called his boss and continued to say he didnt know what to tell us for everything we asked or said! Hope you can get this problem resolved and get this young rude boy out of there!

This complaint is about the planet fitness in wappingers falls new York. Let me start by saying that these complaints are from way before they started their renovations, which is ridiculously long by the way.The first problem is the wifi is horrible, even when I'm the only one there its spotty at best. Second, I would say that only half the Ta's work clearly, some have no way of turning them on let alone changing the channel.

I just saw a "no guns allowed" sign that was recently posted on the Planet Fitness location where I am a member in Hermitage, TN. I am a handgun carry permit holder (I have passed a background check, had state certified training and my fingerprints taken by authorities). I am a woman who carries everyday for self defense. Does Planet Fitness not understand that a LEGAL handgun can be carried concealed, secure in a holster inside a fanny pack? Violent criminals can't attack victims on the way to and from the gym trying to get to their vehicle? An evil person can't walk past their silly "sign" and come in to harm/kill people? What safety measures has Planet Fitness put in place now that they disarm me and make me helpless to defend myself? Planet Fitness is now a Helpless Victim Zone. Sitting Duck Zone. I cancelled my membership. If Corporate changes their "Criminal Empowerment Policy" I will rejoin. This is sad & foolish on their part.

I just learned that my membership was cancelled by a manager due to a misunderstanding. I was stretching in the stretch room... I started to have an allergen dust might attack... I went to get some water. When I returned I noticed the floor was very dirty dusty and had dust balls everywhere. I went to the front desk and told the two girls the situation. They were very nice and concerned. One girl got a very dusty broom and dust pan to clean it up. I laughed and said do you have a vacuum? This should be vacuumed cause the broom was dusty too! The girl took offense to this and as she stormed out I said I was just trying to teach you about proper cleaning. I said to the guy next to me that I felt bad cause she was just helping but it wasn't her job to clean the floor. Later as I was leaving the manager pulled me aside and told me his employee said I was being disrespectful to her... Which I really wasn't but she took offense and made me sound like a monster! I was shocked and couldn't believe I was being accused of this after I had an attack and wanted it to be cleaned properly. I had to be somewhere so I said that this was above me and I said I wouldn't be going back to that location reguardless. I went to another location and my account was terminated! I've been going to this gym for a year with no problems. I work with families and children and would never be mean to someone especially if they were only helping. The manager should have taken care of it and it wasn't even done that whole time I worked out. He took her word over mine and insulted me! Then he cancelled my membership for all planet fitness! This is the only gym in my area and I also travel a lot and use other ones. I use the hydro bed for therapy and its an important part of my wellbeing and enables me to work (I'm a painter). Please try to get me back as a client asap! I can be reached at [protected]
Juleen jones

My complaint about Planet Fitness, Johnstown PA, is 2 fold. Check the fine print on their gym membership. By the way, this is the first complaint I have ever filled out on line for anything in my 47 years. When my wife first signed us up, they mad us give bank account access. She gave it through our debit card and also straight through our account. She had apparently gave them a digit off of our debit card. They double charged us for 4 memberships, so there was a total of 8 transactions taken out against us. I had to do all the double checking and told that we were wrong. The extra charges, which were $80 in total, were due to our error. I asked politely if there was anything that could be done. They informed me that I would have to complain to some manager. I complained, no one ever got back to and nothing was done. I should have quit Planet Fitness then, however my wife wanted to join the gym and over look their double charging of us. Fast forward 4 months and I had four $39.00 payments ($156) taken out of my checking account beyond our normal $10 gym membership. I was told it was our annual membership fee. No where in any advertising or promotion, did they ever indicate that there is any annual gym membership fee. I called to complain and was told, do I have a copy of my contract with me. I said "of course not". I was told that there was no way that they could refund any of the annual membership fees (4 months into my membership). Basically I was told that the customer was always wrong and they are right. As a side note when I decided to quit Planet Fitness, I was told that I must do it in person. I went up there and 2 other people were cancelling their membership, and I overheard 4 complaint phone calls about the $39 annual fees.

Look elsewhere for your gym membership. They have terrible customer service and the customer is always wrong. I was so disgruntled that I cancelled the gym membership 1 day after they stole the $156 out of my account. I will not deal with those thieves again.

I called May 13th to see how to cancel my membership. I was told I needed to come in person and sign paperwork. They had just taken my payment for that month so I was stuck with another month. I was told just to come in before the 13th of next month and there would be no more charges.

I went in person June 1st guess what annual maintenance fee just charged me that day for another year.

I asked to speak to manager and she looked up my account saw I called about cancelling I assured her had I been told about any other fees I would have come in. why would I want to pay for another year starting June 1 when I wanted to quit in may. She assured me there was nothing she could do for me.

I believe he told me to just wait and come in so they could charge me the maintenance fee.

They got me for an extra month. 2x15.98 for my son and myself.
They got me for 2x 29.00 for our maintenance for the next year we wont be going.

I really think it is pathetic that they rip the clients off like this

Money was stolen in the locker room. My husband had money stolen out of his pants. His locker was locked. We asked the manager if we should file a police report and were told to not bother. I do not feel safe at this Planet Fitness in Elyria. The other members of this club need to be notified about the thieves.

Went to new Traverse City Location and inquired about membership.
Didn't get far when I was informed they are on probation, and I will
have to provide direct access to my bank account to get a membership !
I asked if I could pay a year in advance either on charge card or cash.
NOPE, We can't offer you a membership without access to your bank account. I said I had been burned before by giving access, and asked again
about a charge card or cash. Again I got rejected! So I walked out!
Complained to the Company HQ, and got a dodge' em reply on how
convienient it is for all the "new to gyms" customers. is this right, they
don't allow membership without direct access to customers bank
accounts! Or its no matter what happens over charge or not we want
the money, you can TRY and get it back later. Can't believe all the people
that so freely give up that access! Went someplace else, no issues.
Passed the word to others in my condo, two others were going over there
but stopped because of that. They also went somewhere else...good!

After canceling my membership I was charged 3 times, 3 seperated amounts in the matter of 7 days. The charged the monthly fee which was already cancelled and other fees with no explanation. When you go to the facility the employees are ignorant and have no knowledge of the terms they promote as employees and I got nowhere there. I filed a complaint with the better business bureau and attorney general office with my state. I urge everyone to stay away from them for bad practices. The minute you enroll and provide your account information you are doomed.

I cancelled my membership with Planet Fitness after I was knocked down by a car able to go to Gym.

Now I get a text message saying that my account has been handed over because I owe the gym R700, how does that happen when I sent a doctors letter after I got out of icu.

I lodged a complaint and Pauline Makhubela closed my case without resolving it. Can someone please contact me urgently on [protected]

In addition to a monthly membership fee, planet fitness (Gym) has offered a deal for the past several years where you pay $99 for the entire year, and no membership renewal fee. I first took advantage of this offer on 12/30/13, and the expiration date on my membership for the following year was 12/30/14. On 12/15/14, I renewed my membership, again for $99, and the month and day of my expiration date remained the same (I. E., expired on 12/30/15). However, on 12/19/15 when I renewed my membership for 2016, my expiration date changed to the month and day I renewed (I. E., 12/19) instead of remaining 12/30. I later spoke with the general manager about this. He said they have a "new (Computer) system" and it changes the expiration month and day to the renewal month and day. He advised that this affects only the $99 annual members. He said that he could not change the expiration date in the system, but that he would make a notation on my account that my membership is good until 120/30/16, instead of 12/19/16. I advised him that the $99 annual members need to be made aware of this when renewing, because this didn't happen last year (Apparently before they got a "new system."). I was satisfied that the general manager took care of the problem without any questions or argument, but I was not pleased that I was not informed of this change when I renewed my membership. So, $99 annual members - if you renew prior to your expiration date, you will lose whatever time is remaining on your existing membership (Or lose it the following year, depending on how you want to look at it).

The staff at night, often are busy laughing and talking to each other, barely say hi to you, often their back are to you and you sign in yourself. They do not make even a fake effort to care about you and hardly look up when you leave. I always try to say have a nice night but they are busy joking around and on their phones. I do admit, the place is perfect for me as far as close to my home, I can go after work to work out, my machine is always open at night and I have lost 30 lbs with this exercise and great diet. I wish the staff would clean the machines once in a while, they are always just standing around (the night time kids) and not cleaning, there is dust on all the machines, other people's hair bands hanging off the hand bars on several machines, there is dirt everywhere. The only clean part is the part that the members clean off that they touched on the machine.. I feel that each of the machines could just be wiped up once a week, even take 5 machines a week to clean up, We kick up all that dust when we are on the equipment, and then it goes into our lungs, really its not to much to ask the kids getting paid to be there to clean up a little instead up just playing and eating and being on their phones all night. Sometimes I feel like I am interrupting them when I ask for help, when I lost a few things there.. luckily the people that go there are honest and turn them back in for me! thanks to those people. So, just get staff that care to be there, and friendly and don't mind cleaning a little, be proud of their environment. Thanks