[Resolved] Planet Fitness / customer service sucks!!!

Killeen, TX, United States

Older black gentlemen name Charles was rude to my 20 year old daughter Thursday morning round 2:30am. I Catrena been a member since earlier this year and lately have not been due to 2 jobs... my college kid just got home Wednesday morning And will leave out again June 12 for early training because she is a basketball player and I gave her my pass to use since I worked many jobs instead of Charles saying no your mom has to be here to sign you in he gets additude with my child and told her he should suspend my account for letting her use my pass!!! At the end of the day RUDE CHARLES WILL BE SPOKEN TO AND I Don't FEEL SAFE WITH MY DAUGHTER THIER WHEN HE IS THERE HER Work OUT HOURS ARE VERY LATE AND I'M NOT ADDING HER BECAUSE SHE IS ONLY IN TOWN FEW MORE Weeks BEFORE OFF TO COLLEGE JUNE12 I need this matter dealt with asap!! I've heard this man has been rude to many others but no one has reported thier issues but I am

  • Resolution statement

    No resolved as of now!!!

  • Updated by Catrena, May 15, 2017

    Employee name Charles was very rude to my daughter!!! At the end of the day CUSTOMER SERVICE SHOULD ALWAYS BE NUMBER ONE DAY OR Night!!!

May 15, 2017

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