Planet Fitness
reviews and complaints

Hi, I am black card member of Davis hwy Pensacola and be for that in El Paso. There is huge difference between this an el paso. That is 1000 time better.

I requested front desk staff member to give 2 coins for massage which they usually give however this person was rude and refuse that we cannot give. I told him that it's empty and no one using even one massager, he still refused.

My question is that why it is not mentioned anywhere and why normally everybody is given 2 coins. I need to understand what is the issue. I will request you to refund my money because this is not what I expected.

I cancelled my membership and kept getting charged, after going to the club a couple times I spoke to the area manager and she said they will return my money in 5 days, it is been 2 months and I haven't get my money back. Stay away from this thief company and stupid people.
I would like to get people together and Sue this company, it should not be in business.

I am a new member to Planet Fitness. I have been to Kingston Pike store and Broadway store. Kingston Pike employees are very nice. Broadway store no matter who is there is very rude. They act like it offends them for them to help you. Each worker has different rules you are suppose to do when being scanned in. Some just scan your card. Others have you sign a clipboatd. I do not care to sign but all should follow same rules.

Date of incident - Aug 22, 2017.
Fitness Instructor Julie Eikoos refused to accept me in her ABS class without signing up 24 hour in advance. She had only 1 person to train therefore, there was plenty of spots in class available. I requested to talk to the manager Logan Turner and explain to me the reason why I can not join Julie's class when she has only 1 person in it and multiple spots available. He promised to talk to her later and get me in her classes next time but refused to solve my problem and get me in her class at that time. He did not want to "undermine her words".
It was not the first time when I was denied to join Julie's empty class. I believe, it represents a poor customer services when the member is not even given a good explanation why I could not join it. Poor management decision of not "undermining the words" of instructor.
I can not schedule my exercise time. I go to the gym when a have a free moment. Being a Black Card member, I deserve to have a better service.

Planet fitness location in homestead has the worse and the most rude managers ever! they don't greet anyone when you walk in they hold there own conversations and you pretty much have to bug them for some actual assistance and jus to get checked in to workout. I've had multiple run ins and they don't talk to the customers like they take pride in the company or the customers. The two main managers in the (homestead) location are very very rude, this is something that many people in the gym agrees with. At this point I have had enough and it seems like nothing is being done to ensure the comfort of the people paying to keep the company moving. I shouldn't get get a bad experience from a employee from jus 30 seconds of checking in. Also, last time I was there I was with my wife, and both managers was bad mouthing me and a few customers when they seen the line a little long from people checking in, felt like I had every right to express my honest feelings at that moment, but hat would have done no good, so I'm here now, jus want something done cause I think they don't give a [censor] about the customers or there jobs, and I'm talking about the primary managers not the regular employees they are great and friendly, (if something is not done, I promise I will go out my way to make sure this issue never happens again

Today I went to the gym to workout when I was checking in I told the employee I wanted to upgrade my memebership to the black membership and so he check in the system and told me you can't workout today because you have the wrong routing number on your account ? But that makes no sense because i'am still paying my bill on time it would make sense if I didn't pay it then if course I wouldn't be able to workout and also I've been going to they gym for the past 4months and did not have a problem with my account Until now I wish I knew the name of this employee once I find out I'll edit this

This one employee named Payton is ALWAYS talking to this one red head, his girlfriend I presume or someone he's trying to impress, but regardless it's interfering with his job. It takes several moments for him to notice guests walking in and needing to scan in, doesn't realize members are waiting for his attention trying to use some of the black card member privileges, and they talk the entire time I'm working out (1-2 hours). She's there when I get there and still there when I leave and she's always in workout gear yet never even touches a machine.

I cancelled my account with Planet Fitness by phone and by person in September of 2015 prior to my military deployment. It is now July of 2017 and I am still getting charged. I was told earlier this year that I would be cancelled and reimbursed my money. After not receiving anything I wasn't sure what had happened and didn't even think to continue checking my account as i assumed and trusted it was handled. I then did research and went through all of my statements. I have been charged a total of $479.78 since I cancelled in September of 2015. I am asking for a total resolve in this issue if possible. It's not that I wasn't pleased with my membership but due to my travel for deployment I had no need to continue paying for a gym I wasn't using. I'm very glad I am catching this now as that explains where some of my money keeps disappearing to...and here I thought I just had a bad spending problem. Aside from that, while i was a member at Planet Fitness i was extremely pleased and have nothing but positive reviews for them. Please let me know if there is anything you can do. Thank you and have a blessed day!

Planet Fitness morgantown tanning beds have been broken, dirty, and full of ants for over a year now. This is unacceptable. There are bug traps in the rooms & the bulbs don't work (same problem over a year now) and/or the music doesn't work. Maintenance and cleanliness are needed badly. See the attached pics - unacceptable. I've been a member for over 2 years and the bulbs being out, the bugs and the dirt and hair in the bulbs of the beds have been a problem since day one. It's really disappointing and disgusting since the site always has a wait and plenty of members. The worst PF gym I've seen.

Hello Planet Fitness Staff,
Just recent Santa Fe Planet Fitness changed their cleaning supplies to a "simple green" to clean the machines. I just need the old cleaning supplies back because this new product I am allergic to and it is starting to give me asthma. Several of other members have said the same too. Please resolve the situation as soon as possible thank you.

I am a member at planet fitness. I have been harassed I will be joining another fitness organization who is professional this was the worst experience ever. Planet fitness on s Hawkins was the worst please speak with franchise manger immediately before you guys loose a lot more business. They never clean the products like there suppose to they don't help they are very rude avd inconsiderate I'm a leaving the place I can't believe they represent planet fitnesss from stow this embarrassment to planet fitness I'm done with them

I was approaching my last month of my 12 month agreement . I went in and told the employee that as they have now deducted all 12 payments of $20 from my checking account I did not want to renew. she said I still have over one month left and if I cancel now they would have to charge me 58 dollar termination fee so i needed to come back when it was under 30 days.
I said fine and left. now 2 days later they charged me a 13 payment of $20

Hello, I'm putting in a complaint. There was a problem with my checking account so my membership cost could not be taken out. BUT they could charge my debit card $15.00 late fee?! I have talked to all employees at the Burlington WA planet fitness location! I've been charged twice in one month $15.00 charge. That does not go towards my membership! I am so mad and my family of 5 all told the employees we were all quitting our membership if they can not fix the problem. They said oh well! Meaning go ahead and quit your membership we are not going to help you. I need a refund of my money! I don't have money to just throw away. This is not okay! If they are able to charge my debit card a late fee they sure can INSTEAD charge my membership fee to my debit card... This is not okay! Bad customer service. Rude

I have been putting up with the crappy treadmills at your waterloo iowa franchise for quite a while. there are only a couple that you can actually plug into that work to listen to television. I constantly have to keep moving around to find one that still works. Today I walked in and there were like 5 or 6 in the back row with out of order signs on them. One of them happens to be the one that works with the earbuds. The amount of money I pay is not astronomical by any means, but when you take into consideration the members numbers you have paying, this is totally unacceptable! My gym partner has talked of going elsewhere. He has reported it to the help at the desk several times, to no avail. They even mentioned new treadmills at one point. I have lost hope that anything will be done and my gym partner and I will more than likely be going elsewhere. If this is the kind of thing that continues I can only imagine more members will probably do the same.

showers do not have soap half of the time...the curtains on the changing booths are the most gross/dirty curtains ever . someone needs to take sure that soap is available at all times...if nothing else!

please look into that...I'm tired of being grossed out. at this day and age something like this shouldn't be happening. we pay good $$$ TO HAVE this situation if i need to talk to someone else please me know who i could contact

I was a member for 2 years- never had any issues, staff had always been too notch.They hire a few new staff and 1 staff member was rude and sarcastic to me at the desk in front of other members.
I didn't report him, I should have but when outside the gym I gave him the finger which I apologized to the manager for. He reported me and now my membership has been revoked for life.
I broke no rules- I should have been a *** and reported him and demanded to speak to a manager but I thought maybe he was having a bad day!No one ever called to discuss anything with me and called to say you've been kicked out- if you look online (3 months ago) at the time of the incident there's another complaint about staff needing customer service training- did he ever get spoken to, no he still has a job - I think this was handled inappropriately here I'm getting kicked out for breaking no rules-

We don't have a lot of stuff here down in Springfield Illinois we would like you guys to bring up more materials please such as V-bar, T-bar, and shoulder machines that's the most important thing and we need back machines, chest I mean Planet fitness ain't filled out yet and we love PF but if we missing a lot of materials there wouldn't be none good in our gym

Thurs today a very warm and poor air quality day after a day of work and going to the gym I need a water because I felt that I was going to faint the sale wants me to pay her 2.25 because I was not a black card ohhhhjjj is not a good customer service I should get a black membership for the price that I should pay that it was $10 and in this transfer gym from 225st since they open @riverdale near the target store in the Bronx and now I'm on 176st and I'm been charged more per month, I hope that CEO from planet fitness see this complaint and can help me out the way that I've been doing it for you for all the years that I'm been paying you to attend at this gym were i don't get help with fitness classes so I can look better my email [protected]@yahoo.com thanks for taking your time to read this

I authorized Planet Fitness to debit my account with R99.00 per month for a period of 12 months - This I explicitly stated on the form provided by them (of which I have a copy).
After the 12 month period they started debiting my account with R427.90 monthly. This has been going on for 5 months now. I gave my bank instruction to stop payment when I realized what they were doing but would like to get the money back that was fraudulently taken by the gym.

Let me start with saying that my name is Brian Miles Jr. And my gym member number is [protected], about a month after I joined Planet Fitness of Waldorf, an employee by the name of Jared Kimble befriended me and began to try to set me up with multiple girls who were also members at the gym but not like you're thinking. He would type in names of these girls he knew who came to the gym on the Planet Fitness computer while on the clock showing me pictures which also let's me see all of their information as well. Finally while there he started talking to this one girl that he was trying to set me up with. He told me she liked me and tons of stuff but I only talked to her twice and both times she didn't seem interested and I felt like Jared was playing a joke on me so I told him I was going to report him to his manager Ricky which I did but on the day I reported him I come in to see that Jared had cancelled my membership 2 days prior to me reporting him and his report said that I harassed another member which never happened. I told Manager Ricky about everything and even showed him messages I received from Jared and after seeing the evidence I was reinstated. Since the time I came back Jared has said hello, goodbye, he throws down things such as pens when I'm needed to sign for something to use and I've been the same person I always am, I always say please and thank you and try to be nice to everyone because the past is the past in my views. So then after about 2 weeks of being reinstated I get another complaint of harassment against me but the girl who reported it only said it was Brian but said nothing of my last name. After investigating the incident they discovered that the girl doesn't even workout at the same time that I do, they also told me they have repeatedly tried to contact her and she hasn't answered back. An employee named Fred who works the late shift which is when I come in issued a statement telling Manager Ricky that since being reinstated I have kept to myself and haven't spoken to anyone unless they were employed there and it was to ask to use something so please figure out what is going on and contact me somehow please. Should I get a lawyer for defamation of character or what should I do? Thank you.