Planet Fitness reviews and complaints 1
View all 946 complaintsPlanet Fitness - scam charges!
I was a member with Planet Fitness for the year July [protected] I signed up for a one year program. I relocated to another state before leaving I properly signed out my membership paper work. I left it with Planet Fitness to process my paper work properly. I thought I was done. Now January 2008 I find out from my bank my account is still being charged without my concent. I made a special trip back to New Hampshire to close my account with Planet Fitness July 2007. I was shocked to find out my paper work was not processed? I trusted the system to work right.
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I did a search to see if I could close my planet fitness account online to save a trip to the gym. The first 10 responses were about this situation exactly. Poeple still being charged dispite closing their account months or even years ago. And letters needing to be certified in order to even get a glance at from ABC Financial. Since reading all of this, I have prepared myself for any situation which would come my way for cancelling my own account and keeping it that way. Its a pretty easy process if done correctly.
I called my local planet fitness and asked about closing my account. I was told by an in-experienced girl that I can either come in and cancel it, or send a letter to "the main office" saying you wish to close your account. The girl neglected to provide and further information as to where the main office was, so I figure go down and fill the form out.
I was a black card member within the first year of creating my account so I had to pay a buy-out fee of $58 to close my account. Fair enough, I knew that when I signed up that there would be a fee to close the account. I asked for the cancel account form and they handed it to me with the attitude that I am not of any importance anymore. Which was fine, I didnt want to be anything to them anymore.
On the form there is a spot for your account number, address, why your cancelling and a spot for the employee to sign. Since you have to live more than 50 miles away from a planet fitness to be in good standing to close, I wrote I was moving to the other side of the country (Nevada). I didnt provide a new address, Just (Moving to NV). The kid who was on the counter watched my every letter as I wrote my reasoning. He tried to make a comment about how far away it was from my current location. I just said (Yeah) and kept it minimal.
Now heres where you need to be thorough. If I didnt read about the horror stories I would have never done this and just assumed everything would work out fine. I hadned the paperwork to the kid. As soon as I did, he grabbed it and said (ok thanks youre all set.) YOU NEED TO GET A COPY OF THIS FORM! There is a pink copy available for you and you NEED it as a form of proof.
If you had to pay a buy-out fee like myself, request a copy of the receipt for that as well. That will ensure that as soon as the buy-out fee was paid, your account should have been terminated. They will not provide these papers unless you request them.
Now Planet Fitness requires a credit card or bank account on file. If you had a credit card, call or go to the issuing bank and say your account may have been compromised and you would like to lock the card and be issued a new card number. They will never refuse to issue a new card number under that statement. And youre not actually lieing either. You dont want Planet Fitness to keep charging you monthly fees after you closed the account. Make sure your card/account isnt tied into another automatically paid bill or subscription. If it is, update your account information.
The next billing cycle (The 19th of each month for me), call Planet Fitness and ask the status of your account number #####. They will either tell you its closed (Hopefully) or that there is an outstanding balance of $xx.xx. If there is a balance, mention that you have copies of forms dated on _____ that show you closed your account and there should be no balance pending.
File a claim with whoever needs to be notified that there is an error with your account. ABC Financial is Planet Fitnesses Collection company. So Give them a call.
Hopefully this will help someone else be able to successfully close their PF account. What theyre doing is illegal and Im surprised nothing has come of it yet.
DO NOT join this gym. They con you into a 12 month personal training agreement and then lie and say there is nothing they can do b/c you signed a contract. The contract is not clear and the staff of cutsom built training say what ever they want to encourage you to sign the contract. Worst gym ever...it is located in casseleberry Florida Much better gyms down the road La fitness and Lifestyle family fitness