Planet Fitness
reviews and complaints

To whom in may concern,

I got a call from saya recoveries to say I have been handed over by yourselves for r463

The contract start date was 2014/10/04.
It clearly states it is for 24 months which should end 2016/10/03.
When I signed the contract, the consultant did not say that if the contract does not start at the beginning of the month, it will end at the end of the month.
They have not done this is writing, and they do not gave my signature whereby I accept this.

I cancelled this account on thursday the 1st sept 2016.
I even had a disagreement with the consultant as he wanted to charge me for the full month of october stating that's when the contract ends.

He said he would log the compliant and I have ever heard back from planet fitness then 1st september 2016.

Now today 4th june 2018, 1.5 years later I get a call from saya recoveries to say I have been handed over by planet fitness.

I will happily pay for 3 days (r41.77) as per the legal signed contract attached.

Planet fitness cannot provide me with the following:
• proof that the consultant advised me of the extension date of 1st nov 2016 when cancelling the contract
• my signature whereby I agreed for the extension of 1st nov 2016
• proof that planet fitness has been calling my cell phone asking for the money since october 2016

6/1/2018

Planet Fitness
6900 Siegen Lane
Baton Rouge, LA 70809

Today, I noticed that Planet Fitness withdrew $42.90 from my bank account for annual renewal.
I had neither authorized this annual renewal, nor was I notified of this unauthorized withdrawal of annual fee. When I authorized one year's membership fee on June 1, 2017, I asked the question about future annual renewal, and I was categorically told that future annual renewal would be optional implying that the renewal would not be automatic. Was it a deliberate dissemination of misinformation?
• Accordingly, I am requesting that the amount of $ 42.90 be credited back to my bank account; also, notify me of the action you have taken.
• Furthermore, I am terminating the authorization of Planet Fitness monthly membership fee withdrawals unless I renew my membership.
Effective on the date through which monthly payment has been made, I am terminating my membership wit Planet Fitness. It is my decision to continue membership or not. Once the unauthorized withdrawal of annual fee has been credited, I may reconsider rejoining Planet Fitness.
My advice to Planet Fitness CEO is, "honesty and uprightness ar the hallmark of successful business".

Erat S. Joseph
12028 Lake Sherwood Ave N
Baton Rouge, LA 70816

Hey my name is Rachelle White I visit planet fitness tonight like I normally do at 9:30pm on 05/26/18 with 2 guest and I checked in the guy behind the desk he said his name was KJ once he scan my card me and my two guest was walking away to go work when he said hold on wait a minute what's going on here are these yours guests I said yes well your only allowed one and they need Id I said well he has been here with me before in they never id him he got mad so me and one of guest walk away to go exercise while one was still talking to him so after about 5 mins of talking to him she came to me and said KJ said your bill is due in 6 days am like first of all for one that's my business she shouldn't be talking my guest when my bill due I didn't like that and I just look on you guys website in it say black card members can bring unlimited guests but as of right now am thinking about cancel my membership because of the way I was treated tonight all the other Co workers there I never had a problem with he is the first in he rub me the wrong way tonight

I have been working out here for over 1 year and Tonight May 24, 2018. Around 9:15pm-9:45pm I was approached twice by the facility personnels. The first one was a woman while I was jumping rope. She said that I can not jump rope. I asked her why? She answered that "you can not bring outside equipment in here". I asked her "Do you have rope for me?". She's then quite. After that about 5 minutes, 2 more staffs approached and said that I can not work out in the circuit area and told me to work out near the stair way. I told them No because that's where people go up and down the stair and others be walking back and forth. They went on saying that their manager said that I can not move the equipment but I did not move the equipment at all. I didn't even touch the equipment. I told them to roll back the facility's camera. It was so ridiculous how the event occurred to me personally. It is so pathetic.

Is there going to be any planet fitness locations opening in Mchenry, IL area?
We have locations about 15-20 miles of our area. What's the sense of paying to attend a gym when I have to drive almost 20 miles to get there?
I really hope planet fitness goes in our area Mchenry, Johnsburg, il area!
That would be great, not to mention our towns this way do not have any activities and I guarantee planet fitness in this area would get so many people! There is no other competition here!
Please please come our way!

I have been requested to Pay R1530 towards my cancelation fee in order to process my cancelation request. I have done so and sent through my proof of payment and called in to the contact centre yet nobody can confirm for me on email the following: is my contract now cancelled ? is my debit order now stopped ? How is this possible that you cannot action on this immediately but you require the cancelation fee immediately. I don't regret my decision to cancel.

Good Morning,

I cancelled my membership 2 months ago and I still have membership fees being withheld. I am completed disgusted. I decided to cancel my membership because I was told that my membership could not be placed on hold during the period of time that I had surgery and was unable to work out for 2 months and now I have to deal with this.
I can be contacted via email at mikabm.[protected]@gmail.com or phone at [protected]

Thank you,

Tamika Mersier

I have been a member of planet fitness for 4 years. I am middle age female and work full
Time. I frequent the gym after work which would be 4-6 pm. This location is now surrounded by newly built housing for a local state university. The parking for fitness center is now consumed by college kids and there is no supervision to keep the students out. Even though the signs say for members only. It is so frustrating and the kids are rude when you speak to them regarding them
Parking there. I enjoy going to the gym but these kids make it a challenge on a daily basis weather you can find s parking spot. I have addressed this with the employees and it has fallen on deaf ears. Very frustrating and hope you can help

I attend the Jasper Alabama Planet Fitness gym have been a member for almost a year-and-a-half and recently I had some health issues I could not go to the gym for about 5 months straight but let it be known I was still paying every month because I knew as soon as I felt better I was going to go back to the gym so on May 13th 2018 it was a Sunday I called to make sure they were open cuz like I said it had been a few months since I had attended the gym. Now you are so I go up there and on that day I just tanned and an employee by the name of Alyssa I do not know her last name approached her because she was at the desk and gave her a card to check me in and I had points to redeem I didn't even know that I could redeem points until the night before LOL so she got my t-shirt and that went okay she was a little bit rude about it but I let it go she looked to be a teenager employee so like I said I Let It Go I come in today which is May 14th 2018 and I actually want to work out and lay in the tanning bed so as soon as I got to the gym I went to the restroom to use the restroom and then I come back out and I was looking at the lotions because that's what I was looking at the day before 2 because I had actually ran out of the last lotion I had bought from y'all and the same girl Alyssa came up to me and said I need to see your ID now and I said okay and gave her my keys which have my Planet Fitness ID card on them and she checked n made sure I was a member and what not and then came back to me and said you have to check in with us from now on when you walk through them doors and I said okay I will no problem but yet again I remembered her from the day before so I was not very satisfied with her attitude towards me as a person the day before I let it go because she's a teenager and I have kids of my own so I know by the way she represented herself and came up to me like that I was not happy at all any other employee I've ever dealt with in the Jasper Alabama Planet Fitness have been absolutely wonderful I have had no problems and I'm not a person who causes problems with people but when I feel like I'm treated bad for no reason I have to say something and I apologize for that but that's just my nature and background of the kind of person I am I would just like it to be known that this young lady needs to work on her customer and communication skills that will help her in the future I have no problem as long as she from this point on treats every customer like a paying customer like they are and I will have no problem

We purchased out membership online due to the new location we will be using isn't open yet. Before purchasing we were told with the black card we can use any location and all of the amenities. We went and worked out at the other Ocala, FL location and tired to use the massage chair afterwards, but our cards were not scanning. We were then informed that the owner had told the staff not to let members of the other location use anything but the equipment in the main room (would not even give the wifi not that we needed it) and that even when our location is open we will still not be able to use any of their amenities. Very upset at how rude they were and the fact that we were assured we would be allowed to use any location with our black card membership, but now we can't?

Please let us out of this contract! We thought we were joining for a month, but when we went to cancel, I was told it would cost $60.00 to cancel. It was our understanding that we joined for a month and could cancel before May 10, 2018. The contract was not explained properly. We are seniors and can not afford this center. We just found out that my wife has a torn rotator cuff, she cannot use the equipment at your center. No one would help with the use of the equipment, when we asked someone he said he wasn't supposed to help, it wasn't his job, but he did comply briefly. Your center does not have the machines that we can use, they are all too big and complicated. We go away for the winter and did not want a year commitment. Please answer this we are so disappointed in Planet Fitness.

1. I like this place because of convenience and price, which I imagine is the only consideration for many average, infrequent gym-goers (your target market).

2. It's dumb to serve pizza and bagels. I get that you

a) don't judge people because ‘everyone's trying to be their best them' (but you are not helping them if they are trying to be healthier and lose weight or get in shape; pizza and bagels are guaranteed to hurt that effort...guaranteed- why not smoothies or froyo or fruit or quinoa or something that healthy people eat?)

b) want perpetual 10 dollars/mo,

...but it's counterproductive to your audience

3. Do these places really not have the ability to change the channel in front of the treadmills?!? Perfectly fine most days but when there is something live and local (say, an NBA playoff game for your hometown team) why in the world wouldn't that gym be able to put that on?!? Stupid, plus now you've made me hold off on my workout for 15 mins trying to 1. Find a way to contact PF to ask about this or complain 2. Write this message.

Please read and change.

Sadly missing the basketball game,

Boston, MA

You can check my records as to when I had a membership because when I signed up I was told that there would be new gyms opening up in my area (Hope Mills, NC). I was told that at least 2 new gyms were opening up in my area within the year. After the year was up, there were no gyms in my area (which is why I cancelled). Can you PLEASE build a gym in Hope Mills, NC? We need one in a bad way!

I don't understand why they make it so damn hard to issue a refund to someone who was completely unaware of the charges that were being charged on their account, someone needs to do something about this. Its ridiculous and I'm not going to stop until they fix that. They said I have to wait 3 weeks to even see if my refund proposal is approved or denied, how in the world do they get away with stuff like that when I never authorized this.

I am very unhappy with your service. I joined PF bc of the low cost as I am a student. I need to cancel my membership bc I can no longer afford it. I went down to the gym and was told that it would be $58 to cancel my membership which frankly is money I do not have. This was also not something I was told when I called to cancel over the phone. I signed up online and no where did I see this term. In addition, the woman who helped me was extremely rude at the New York City 55th street location. Your "no commitment" advertisement on your membership deals is false advertising and if I had known about this cancellation fee, I never would have signed up in the first place. Please clarify this when signing up as I do not want this to happen to someone else. I will discourage anyone looking for a gym to go to planet fitness from now on

To who it my concern

I have been a member of Planet fitness for over 8 years.
Sins the announcement that the Rivonia club where I am current at is moving there was no more interest given in the current club and members left to struggle it out till the move

So the club quality went back wards but the member was expected to pay the same monthly fee for less quality and service.?

More than 30% of the equipment is not working, this include toilet doors, show doors, men's steam room, No weight scale, gate to swimming pool lock broken, emergency escape route not working and the list goes on.

The last e-mail or communication done to say club is moving was in February 2018, sins then we have to quest what is happening.? keep asking staff only to find out proposed one more month, meaning it another month of poor quality of gym equipment and no maintenance at all.

Yes I must pay for the same quality as to when I joint the club.?

I am really disappointed in the club and management at this stage.
Myself and 10 other members which I spoke to feels the same way and consider moving to another brand of gym.

I would applicate feedback of action and how this mater will be resolved today / this week or reimbursement of my monthly fee

Regards
Pierre Louw
[protected]
[protected]

I brought my 13 year old son into work out, he was on the treadmill a manager named Elizabeth came to me and stopped me while I was working out to let me know it look like my 13 year old son was struggling pretty bad on the treadmill. He is a little overweight and that is one of the reasons he was going to the gym. I try to cancel my membership she cut my key tag off of my key ring and told me there was a cancellation fee I told her I don't care go ahead and Bill me she said well I can't cancel your membership and proceeded to keep my key tag.

I see a transaction on my credit card after 10 months I terminated my membership with Planet Fitness. I've the the benefit of the doubt and called the fitness location where I use to go, spoke to Olivia who at the begginig told me that she see where somebody called in to pay with my card ..I asked for a managed and I was advised that is not an available one or this point, and that one will call me in 15 min. 25 min later when I call same Olivia answers a lot more confident and verbal aggressive telling me that is that what I sign on my contract and that she knows that I wanted canceled so she went ahead and she cancel for me(that I am thinking that I wished to be canceled in June and not that I've done it). Again rude rude rude. I asked a second time for a manager and I was told that a manager wont know more than she does..surprize..never got a manager. I will really like a resolution to this before I take further legal action.

The total body enhancement machines always have multiple bulbs out. They are not replacing the bulbs as they go out! The hydro massage beds need the cushion refilled to be able to lay on the bed properly. Since they are not flat like a bed but like a chair in a sitting position when I use the hydro massage I sink lower and the body is not aligned with the screen showing the area being massaged. At the opening, all machines were working well but it is noticeable that in maintenance/upkeep is being regularly done! Since I am paying to be able to use these machines with the black card membership. I feel it is only fair that regular upkeep/maintenance should be done in order to provide members with quality services from these machines!

i recently signed up for a membership online with planet fitness with the intent to get in shape. however online all the fees and contract disclosures were not outlined properly to let people know what they are really signing up for and all the fees involved. i attempted to contact my club location which is Akron Ohio, and they basically told me that all the important details are not available online like they are in person when you first sign up and said that's why they suggest coming in over online so customers don't feel mislead or as if the memberships displayed online are false advertising. i do feel like i was tricked and i do not want a memebership with the company and i want all my money back and will not pay to get out of my contract when i just signed up and had i known all this info up front i would either not have a problem with it or would have just not signed up. i will be contacting the BBB and my attorneys office to file a complaint and handle with my bank directly if this cant be resolved to my liking through your company first.