Planet Fitness reviews and complaints 959
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arrogant manager
This winter was the coldest in the history of Florida, yet every day the old lady who works the front desk in the mornings would have the air conditioner at 72 and all the ceiling fans going at full blast. One day after getting the flu because of working out and sweating in a gym that was colder than a freezer, I asked if they could turn the fans down a little. The old lady at the front desk snapped back "Nobody has ever complained. Maybe you should ask the manager." When I asked the manager, he told me that they have 100, 000 members and if I did not like the ceiling fans blowing full blast all the time then I should go somewhere else. The next day I got an email saying my membership had been cancelled, but they would not send me a confirmation that they had stopped billing my credit card. They also did not refund the month that I had already paid which they cancelled. These folks are the rudest and most arrogant people that I have ever dealt with in 35 years of being a member of gyms and fitness centers. Their idea of customer service amounts to telling off the customer and then cancelling the membership. Since the membership is so cheap, they treat people like garbage and figure that one customer only amounts to ten dollars a month, so they can blow off any customer.
The complaint has been investigated and resolved to the customer’s satisfaction.
terrible staff
It may be one of the cheapest gyms out there but there is a reason for this. Only 6 television channels to choose from, of which half are sports. Customer service is not even a word in their vocabulary. None of the employees are friendly or even acknowledge you--in fact they are straight up rude! I was given inconsistent information about the cancellation policy, resulting in getting charged for additional months when I would not even be able to use the gym. Asked the manager for assistance in regard to the information that I was given by his employee and was snubbed. The website doesn't even have a way to contact corporate to deal with complaints. Moral of the story: if you have a problem or complaint your screwed. The staff doesn't care and there is no way to contact anyone above them.
The complaint has been investigated and resolved to the customer’s satisfaction.
The slogan is the judgement free zone but the women who work there, ignore me or are straight up RUDE. Its like its a chore for them to turn on a tanning booth or ring me out for a water bottle. Anytime I ask for help with a piece of a equipment, I would get the cold shoulder. This place isn't all its cracked up to be... The workers there are awful, oh and why dont you enforce the cleaning of equipment by other members?!,
Funny that I decide to read this after I try and make a complaint. Except I dug information out of this web till I could find the number... The management especially there manager Terry Fenwick is a joke. I thought in order for you to work in a gym you must have proper education (specifically the general manager). I got into an argument with him when he had decided to rip their sign off and throw it in my face. I asked who I can talk to that was higher and he stated no one. Well maybe my judgement but there general manager and his anger mangement problem should not be in a gym. And not only have I found the sma efeelings from this location but also from other locations around the US. Hmm could it be that they train to be ignorant maybe. I am writing to the better bureau to have these gyms looked into because I believe every other gym you have to have the proper education but apparently not this one.
fairbanks alaska
This place is FILTHY! There is mold and mildew on the shower curtains. the shower stalls smell like sewer and water pools at your feet sometimes. Ive gone into the tanning rooms first thing in the morning to dried lotion on the beds and nasty paper towels and garbage on the floor.
The staff is unresponsive to issues when its brought to their attention and just doesn't seem to care. Most times if there are 2 people working they are so busy gossiping about their personal lives that you end up waiting for them to finish their conversation.
My checking account has been over charged 5 months in a row and all I keep hearing is that it will be taken care of and credits issued and they have yet to be.
We are canceling and going back to our $94.00 a month fitness center membership where none of those problems ever happened
The complaint has been investigated and resolved to the customer’s satisfaction.
bad buisness
The staff was eying me from the second i walked in the door. My weights were taken off the machine by staff and staff was cleaning the machine in the middle of my workout. They have 5-6 staff for a small one room facility. The staff has nothing to do and are very un-helpful. They then proceeded to set off a siren and alarm on me and surrounded me verbally confronting me. They said i was too loud, they were very rude and had attitude. They then proceeded to stare at me from the front counter. The staff members boyfriend was also staring at me so I went to my car. The staff member and her boyfriend followed me into the parking lot trying to intimidate me.
stay far away from them
We must all firstly, question any merchant or order of business, when they oblige an individual/consumer,
To give up access to their accounts to pay for the service, services offered, including an individuals id, identity and privacy. If an individual can not pay for a service offered by their own will with cash, and without sacrificing privacy, security and their own identity, and the right not to enter the binding of contracts for services offered, should people not question the trustworthyness of that merhcant/establishments method of the business practiced?
It is the good will of a good and notable business to earn the trust of the people of its community, and cater to those people of what is best in those particular peoples interest. And then perhaps the business shall be worthy of the business of those people.
Always keep in mind, "without the customer, the business cannot stay in business".
People should always question what must be given up of themselves to obtain a service offered to them. If it requires more than of your own money, is it worth it?
I work for a Planet Fitness, and yes that is all most the way it sounds. And I have to tell you that the Judgement Free Zone is a joke. And so are some of there policies, no weight dropping, when some of the equipment is broken and has been for a few weeks. No Jeans, hell that is all I where, and I can do every thig you all do is sweets in jeans. There tanning is a big joke. Managment at some clubs suck. And they have meetings for staff on real short time notes. where I work at we run out of supply's all the time. Hell you almost have to beg to get you rase on time. I have had 2 fist one 6 weeks late, and the scond 3 weeks late. Worse place I have ever worked for so far. Hell thay cant even get everyone's work hours right. We are being told that they need to cut hours all the time. Planet Fitness is just a big cash cow for the owners, that most have other bisness's, ie other fitness clubs, eaters, small store's, ect.
If THIS is your POSITION then you should feel FREE to join another GYM when you can PAY CASH each month. Don't like a GYM'S policies? Then JOIN another GYM. Don't come here and WHINE about some business' POLICIES. If you don't LIKE it, don't JOIN it.
disrespectful staff/poor service/billing problems
To cancel a membership is excruciatingly difficult. If you can't go there personally they ask to mail a letter. Which they then do not receive and charge you fees and for 2 more months more worth of service, even if you have not attended the gym for 1 year. In fine print it is written that your membership automatically renews every year. Terrible customer service. I was hung up on twice by an associate and a manager names KIM. Once again, terrible management, no understanding or appreciation for customers.
The same thing is happening to me with Curves of Durham, 1020 US 70. I had moved to another city and was considering transferring my membership until they started debiting $29 payments from my account any date except the designated date they were suppose to. I decided to cancel my membership, which had to be done in writing. I mail them a letter of cancellation and noticed charges were still being debited from my account long after the final payment they informed about. When I inquired about it, I was told that my letter was never received...so I wrote another letter and had it hand delivered. I, also, had the bank to stop payment on any electronic debits from Curves. Nearly three years later, an amount of $162 was debited from my account this week. My bank told me that it was an electronic debit to Curves of Durham. Curves claims the final payment was never paid because of the stopped payment. I never received a notice informing me of this...they claimed they tried to contact me but the letters were returned. I did a change of address when I moved...all my other mail was forwarded with no problem, why not Curves. My daughter still live at the address in Durham and ahe said no mail came there from Curves. I think I sent a live check for that last payment with the cancellation lettter, I'm checking my bank statements. I plan to seek legal advice. I will be filing a complaint to the Better Business Bureau, Federal Trade Commission, and NC State Attorney. I'm als0 going to bring this incident to the attention of the local television Trouble Shooters, 20/20, Prime Time, Oprah...any and everybody.
I was a member of that crap hole and was moving out of state. I had $ taken out for the yearly membership fee and they would not give me the money back the day after it was taken out and i submitted my cancelation. I tried to contact the corperate office but all #s to that are not working numbers. This place is garbage!
try avoiding upper-level staff at all times
I joined this gym primarily for the rates, location, and overall friendly staff (the person who showed me around when I was thinking about joining, for example, was a very informative, polite individual, eloquent and well-versed in answering all of my questions thoroughly). While I have no qualms about the actual facility or slightly ludicrous codes of conduct, I have on more than one occasion run into some unpleasant experiences with the owner of my location.
Illegally parked outside the gym almost every day, this individual has often left me feeling...rubbed the wrong way. On one occasion, for example, I signed up with him for a session in the tanning booth. As they were all full, I sat down and waited, and was the only one in line. 2 minutes later, one opens up and I get up and make eye contact in hopes he'll give me the heads-up. Instead, I was asked, "Are you waiting to tan? OK, did you sign in?" Yes. With you. 2 minutes prior. I guess the attractive woman he was chatting with after registering me took his mind elsewhere.
A couple weeks later, I underwent a change in credit cards. 2 days later, unfortunately one of those days being the monthly billing day, I arrived, and tried to sign in when he very rudely asked me if I "got a new card." Temporarily confused with this vague questioning, I thought he was telling me new membership cards were released. Then it hit me. I tried to apologize several times for forgetting to inform them of the switch, trying to explain that I had just received my new card only two days earlier, but all I got in return was, "Next time tell us when something like this happens." He then had the audacity to ask me if this new card "had enough on it to make the payment." If he was doubting that he probably should have asked me before he filled out the paperwork. At least my frustration at this boorish behavior gave me some good energy for my workout that day.
Despite the fact my job as a restaurant server has my income relying 90% on tips (smiles, extreme politeness, et al), I do not think my standards for general courtesy are too high.
For their prices and large amount of equipment, they cannot be beat. But try avoiding upper-level staff at all times.
You tend to make blanket statements as far as "staying away from upper level staff" Not all upper level staff are like this at all locations.
For every chain there is a corporate location that has an email. If you can get that, try and deal with it properly. Good luck.
billing processes
A couple fo months ago bank of america contacted me with notice they believed my credit card had been compromised and they immediately issued a new card. I was travelling and could not go my local rockledge fl planet fitness. When I went in on june 22, 2010 I was informed I was late for two months of automatic charges and would have to pay both the back months and a $20 late fee. I explained the situation with the credit card and said I would authorize using the new card, pay the back 2 months but not the overage charges as I had never been notified. The girl at the desk explained it was an automatic system that called and left messages (First lie). There were never any messages and I said I didn't think that was a very reliable system. I told her to go ahead and charge the card for the two past months and to have the manager call me if there were questions. Tim donald (Manager... (Possibley relation to the owner bill donald) called the next day and was very rude and said I didn't know anythign about business (I founded and sucessfully took public two high tech companies). He said they had mailed a notice and had confirmation of delivery (Second lie) but couldn't/wouldn't tell me the date it was made or how they had confirmation. Then in an angry rage tim said he was cancelling my membership (Boo hoo!) and never to set foot in his faclity again as he hung up! (Nice people skills tim). Then 3 days later I get a letter dated june 24th telling me of the problem in billing. This obvious cya letter now is dated two days after the initial incident and demanded the full payment including the back 2 months and the late fee.
Bottom line. This place and the manager tim donald is not to be trusted. I am waiting for the slightest attempt by them to collect, charge my card or fiddle with my excellent credit ratiing so I can slap them with a formal complaint to the state and small claims suit.
Rick muething
The complaint has been investigated and resolved to the customer’s satisfaction.
Ok this is pissing me off. How in the world can a person join a gym and be please. Im complianing about this automatic checking acount payment for ten dollars a month. What if people dnt have a checking account. Its not far I want to join the gym but dnt have a checking account.. There was a 104.94 for the whole year that people would rather pay. Come on put that back damm
false advertising
I have heard many horror stories about how people are treated at Planet Fitness locations, but I never thought it would happen to me. Well, it did. I became a member of Planet Fitness located at 840 North Apollo Boulevard, Melbourne, FL in May 2009. Since March 2010 I have brought up some maintenance issues to the gym staff. The light bulbs throughout the gym kept going out one by one over the last couple on months, until only about 50% of the lights were still functioning in May 2010. During the same period, the AC was broken and lots of members were unhappy about the situation. The gym felt like a semi dark green house, not an environment conductive to working out. I complained almost weekly to the front desk and the answer I would receive was that there was a maintenance guy who was supposed to take care of the burned out light bulbs and the AC, but nobody knew when he was going to be around. There were some other problems as well, such as the soap in the restrooms running out, and a case of what I believe is false advertising. In the contract and on the website they claim that the black card members can buy drinks from the cooler at half price. However, when I went to the gym the sticker on the cooler said that only a few of those drinks, mainly Gatorade and water were qualifying for the half off discount. Since that was not stated in the contract or on their website I see this as false advertising. After several weeks, the issues were still not corrected so I complained directly on their website, and from what I know copies of the complaints made on their website are sent to the owner and to thePlanet Fitness Main Office. Days later, on June 11, 2010 when I went to the gym, the manager Erica Russo rudely informed me that I was no longer welcome in the gym and I had to leave the premises, due to my complaints about the gym. I was beyond shocked to see that instead of apologizing for the inconvenience and fixing the broken lights, AC and so on, they just cancelled my membership. Unbelievable and deeply shocking, I have never been treated like this although I have worked out at many gyms, such as Las Vegas Athletic Club, LA Fitness, World Gym, 24 Hour Fitness, Bally’s, Gold’s Gym and others. I have heard before that Planet Fitness stuff is generally rude and abusive, they don’t try to fix the issues at the gym and they abusively just cancel the memberships of those daring to complain. From my experience, this negative perception ofPlanet Fitness is real. It is shameful that Planet Fitness is allowed to do this to people. In am still in shock and disbelief that an American business is which is so customer unfriendly is allowed to function. It feels like Twilight Zone.
So true! Planet Fitness makes FALSE ADVERTISING! They tell you one thing (that is not accurate) and then blame the customer for not getting all the information before signing up. They go over the "agreeement" but don't mention anything about monthly payments, making it sound too good to be true, telling customers its a "one-time payment of $__, and one more one-time payment of $__... Thats it!" They don't tell you that you have two payments come out in a single month and then every month then after. They don't tell you you have three days to cancel without problem, they say once you sign its done or you have to pay $58+tax to cancel. What ever happened to the customer is always right, not will standby our lying employees (which I tend to think the managers tell them to to get people to sign up) and call the customer a liar. This is the worst gym I've ever had the displeasure or being associated with.
billing issues
Cancelled my membershipp before I moved out of state and kept recieving bills. Called asked to speak to the manager and was told they had no record of my cancellation. Manager told me they had no customer service department and would not give me the name of the franchise owner to lodge a complaint. It was only after a threat of the better business beaureu that he cancelled my membership over the phone. I still have a baqlance of $85.50 for the months that I was not even there. my last login was over three months ago. Planet fitness is a scam and the employees are typical 7 dollar an hour drones. I would rather spend three times as much at LA Fitness and get treated like an actual customer rather then a jerkoff. DO NOT SIGN UP FOR A MEMBERSHIP TO THIS GYM U WILL BE SORRY!
The complaint has been investigated and resolved to the customer’s satisfaction.
I canceled my membership in May 24, 2011. I'm still being charged for membership. I went to Planet Fitness in Clementon, NJ and I was told at the desk that the manager is taking out the trash. I waited what seemed like a half hour I was then informed the manager left to go to Home Depot! No communication between management and staff. He finally called me and said he is overwhelmed with managing the gym and his own business in Phila. I start flipping out, he tells me he's tying to help me and I'm "barking" at him and calls me "sweetie". He said he would call his boss in CT, and he gave me his cell phone number so I can call him if I don't hear back from him by the next day. Which means he had no intention whatsoever of calling me back and he didn't call me. I have a feeling I will be writing letters BBB and Consumer Affairs.
parked car on sidwalks
One day my husband and I went to the club to excerise and we used the motorcyle and parked the bike on the sid e of the building and part way on the sidewalk, 5/28/2010, while excerising the manger/employee, posted no parking on sidewalk, from the fire marshall, will pay towing fees, and pay fine of up to $25, 000.00.
Today 6/4/2010 the manger/employee, had his car parked on the sidewalk on the side of the building. I mention that there was, no parking on the sidewalk... Then the trainer (Dom) and the manger/employee looked at each other and started to laugh, I asked who owned the car and they both pointed to each other and it was the manger/employee's car and then said, "he wasn't going to be long!"
I have pre-paided my menbership and my husband's, no longer want to go there, it is very uncomfortable and plus all the workers that was there when I started, 1/4/2010, have changed every other month, want my money back for the remainder of the time I and my husband menbership have left, as well please help me out with this, thank you...
Doris lizotte menbership number#54714
The complaint has been investigated and resolved to the customer’s satisfaction.
won't allow me to cancel!
Okay so here's my dilemma.
I joined Planet Fitness on Jan 29, 2009. I paid everything up until Jan 17th, 2010. My contract expired on Jan 29 and I assumed I no longer had to continue paying so I never went to the gym again. I take 100% blame for that because in the contract it does state that the monthly fees will continue until I cancel my account.
Right now my account has a balance of almost $200. I am actually willing to pay that amount, but since I have not been using the gym for 6 months, I requested that they freeze my account-- stop attempting to charge me-- and that I will pay the due balance when I am able to.
The guy told me NO. I have to pay what I owe in order to cancel. So basically they will continue attempting to charge my old invalid debit card plus late fees every month until I pay. I think it is unfair, because if I can't pay that amount right now, what makes them think I will be able to pay the due balance when it doubles... or when it triples?
I was wondering if any one here has any advice? No where in the contract does it state that i can't cancel my account unless I pay upfront. What should I do? HELP PLEASE!
This Planet Fitness is in Queensbury New York.
They women who activated my daughters account at planet fitness January 2011 put in my debit account number incorrectly. When my daughters went to use the gym they were told they had to pay 29.99 each. I spoke with the daytime manage he assured me he would fix this, and did not for months my daughters were harassed, mind you at this time my account was being debited. I went to close all accounts yesterday and was told By an arrogant man that he would not let me cancel until I paid the 29.99 each. I told him i was not going to pay it was an error on the clubs fault. He then said then don't pay it i wont cancel it and you will have to pay the cancellation charge after 17th of the month 39.99 each. i EXPLAINED TO HIM I HAD SPOKEN TO THE MANAGER AND HE SAID IT WAS TAKEN CARE OF HE RESPONDED WELL IM HIS BOSS AND HE HAD NO RIGHT TO DO THAT. AS I WENT TO LEAVE, HE SAID WE ALL MAKE MISTAKES i RESPONDED "WELL YES WE DO BUT IT WAS NOT MY MISTAKE TO BE PAYING FOR. AFTER SEARCHING COMPLAINTS i WILL BE CONTACTING MY BANK TO BLOCK THEM FROM CHARGING MY ACCOUNT AS THEY HAVE DOER THAT OVER AND OVER TO OTHERS.
If your card has a NYC logo on the front, here's what you do. You go into the gym and ask to speak to the manager about your billing issue. Explain to the manager that 1. you are willing to pay off the balance, 2. you are willing to pay a fair portion upfront, and 3. (and you need to repeat this word for word) That you are fully aware of what a "bad standing cancellation" is, so you are aware time is on your side. if you give me the location I can help out more.
rude, unprofessional, deceiving advertising, low quality gym
I have heard many horror stories about how people are treated at Planet Fitness locations, but I never thought it would happen to me. Well, it did. I became a member of Planet Fitness located at 840 North Apollo Boulevard, Melbourne, FL in May 2009. Since March 2010 I have brought up some maintenance issues to the gym staff. The light bulbs throughout the gym kept going out one by one over the last couple on months, until only about 50% of the lights were still functioning in May 2010. During the same period, the AC was broken and lots of members were unhappy about the situation. The gym felt like a semi dark green house, not an environment conductive to working out. I complained almost weekly to the front desk and the answer I would receive was that there was a maintenance guy who was supposed to take care of the burned out light bulbs and the AC, but nobody knew when he was going to be around. There were some other problems as well, such as the soap in the restrooms running out, and a case of what I believe is false advertising. In the contract and on the website they claim that the black card members can buy drinks from the cooler at half price. However, when I went to the gym the sticker on the cooler said that only a few of those drinks, mainly Gatorade and water were qualifying for the half off discount. Since that was not stated in the contract or on their website I see this as false advertising. After several weeks, the issues were still not corrected so I complained directly on their website, and from what I know copies of the complaints made on their website are sent to the owner and to the Planet Fitness Main Office. Days later, on June 11, 2010 when I went to the gym, the manager Erica Russo rudely informed me that I was no longer welcome in the gym and I had to leave the premises, due to my complaints about the gym. I was beyond shocked to see that instead of apologizing for the inconvenience and fixing the broken lights, AC and so on, they just cancelled my membership. Unbelievable and deeply shocking, I have never been treated like this although I have worked out at many gyms, such as Las Vegas Athletic Club, LA Fitness, World Gym, 24 Hour Fitness, Bally’s, Gold’s Gym and others. I have heard before that Planet Fitness stuff is generally rude and abusive, they don’t try to fix the issues at the gym and they abusively just cancel the memberships of those daring to complain. From my experience, this negative perception of Planet Fitness is real. It is shameful that Planet Fitness is allowed to do this to people. In am still in shock and disbelief that an American business is which is so customer unfriendly is allowed to function. It feels like Twilight Zone.
Planet Fitness Administration
Who may to concern:
I want to complain from Planet Fitness on 500 Neponset St, Dorchester MA. I had so bad experience as a customer with the service, especially with the manager on this location. This guy disrespect customers with imposing rules, Making customers do not feel this place comfortable. The manager has to be more friendly and flexible with the customers where the members understand the rules of a better way. Most people do not feel happy about the behavior of this manager because he likes to be imposed taking the members outside of gym what he’s recidivist doing it. Please try to do something to the change it. I can't recommend more people if customers are treated on this way. This manager feels that he is making a favor or charity works having us in this gym. I do not want to get upset anymore about the service of this manager because this is not the first time going to be treated on this way. Otherwise I will be in the position of looking other place where I feel welcome.
Sincerely:
Planet Fitness’s Members:
Paul Hernandez Eric Burgos Jovan Saldana
I work at the planet fitness now and it is completly under new management with a new staff. There are no problems with lights or soap and drinks are stated in the commitment As half off and are half off to black card members
. This is the most affordable gym around and I reccomend it.
Also, to Tired_of_Stupid, no, he didn't write that because he thinks he's special, he probably said it for the same reason I thought it wouldn't happen to me, I'm quiet, keep to myself, don't bother anybody, and only expect the things in a gym to actually work, or to be able to use a gym mat that actually has some padding in it and to be able to use it anywhere in the gym...thats why they call them gym mats
oh, and maybe things are different in Orlando, but in these economic times, you are wrong, people will put up with far more abuse than normal due to the economic environment and the cost of other gyms, but like I've already said, eventually, it will catch up with them...and they say they are a "judgement free zone"...HA anything but. Does a nuisance member have to go? Of course! But I'm speaking of the overall treatment of the members in general, and God help you if you ask them to fix something, even once, you'll get an earfull, and months later, when it still isn't fixed, if you dare mention it again, the threats begin-most notably from the manager of the place. I've worked for many small businesses in my time, and if I ever, EVER spoke to a customer the say that "lady" (and I use that term loosly) speaks to hers, I would be fired on the spot, yet it goes on there on an almost daily basis.
...continued...
but, I'd bet they don't pay their employees much at all (evidenced by the high turn over rate-there is a different person working the desk almost evry week!), so that will likely never happen, but if they got rid of that rude manager, who by the way comes at you with a very poor attitude even before she knows why you're there, then the place would be much more enjoyable.
I totally agree with you on this one. I have never in my life been in a gym so dilapidated with so many rude people working there. Especially the "manager". I have heard her speak to people like they were dirt, including myself, and always, ALWAYS threatining to cancel membership. If you ask anything at all about all of the problems the gym has, such as the A/C, lighting, the fact that their floor mats are so old and cracked they are of little worth, etc, then you always get threatened with having your membership cancelled. Eventually, as cheap as it is to go there, it will catch up to them. Now, if they had a decent manager, one who treated people with respect and actually cared, the place would be a totally different story.
The Planet Fitness I go to in Orlando has its moments of looking trashed. overflowing garbage and paper towels strewn across the floor, frequent empty soap dispensers in the mens room, and worn out equipment. However everyone is so friendly and rarely fails to say hello and goodbye. When Ive complained they have apologized and although slow, remedied most of the simple issues. The Melborne location probably threw this member out because she/he probably never shut up. Considering all the other gyms this member has listed as having been a member of you have to wonder why she/he has bounced around so much from gym to gym. I tend to think because the member is difficult and cannot be satisfied. These employees do need to bend over backwards for their members whenever reasonable but when a member becomes a nuisance, they have to go. Members Im sure have complaints but are willing to suck it up because they realize they are only paying $10 a month. The clubs do have some issues but if they were so bad no one would be going at any price. If you notice something, say something then LET IT GO. I just referred a friend of mine to another of the Orlando locations and he loves it. I hope to join him at his gym from time to time given that hes signed up for the blackcard membership.
I agree. DO NOT join this gym. A lot of the personnel are rude. The drains in the shower will not drain. Water pressure is weak. Air Conditioning is inadequate. Only about 50% of the headphone jacks work on the cardio equipment.
unathorized charge
After canceling my membership last week and making double sure I'm all set, and there is no hidden cancellation charges, today (5/17/2010) they charge my debit card full monthly membership fee! After calling the location I was told manager just left and will call me back, and that they can't find my cancellation form. All I can do now is call my bank and have my debit card blocked. SCAM! Avoid this gym!
avoid them like a plague
Much like others, Planet Fitness duped me into there membership and then started charging my card randomly. In a 5 week period I was charged $30 for a start up fee (I agreed to that), 2 monthly charges, and today charged for a "yearly" fee. When I signed up, I was told the $30 start up fee would cover me for 1 year. Also, shouldn't a yearly fee be charged after a year? I was told at the local Planet Fitness there was nothing I could do about it and if I dropped my membership I would be out the $80 I had already paid for 1 MONTH of membership. Beyond that, it’s impossible to get a hold of the corporate level to talk to anyone. To make it worse, when I walked into the gym they were running a special for $1 sign up. After asking about that, the front desk just answered "bad timing on your part." Thanks...
If you cancel your membership with PF before one year is up, you will be charged a fee.
I was a member of PF for 2 years.
I cancelled my membership with a certified letter and was not charged any additional fees.
I find PF is very affordable, only 10-20 dollars per month ( 120-240 dollars annually) and a one time annual fee of 29 -39$.
I never paid more than 250$ annually at PF, just as a comparison I was a member of Crunch Fitness and paid 80 dollars PER MONTH for my membership!
My problem with PF is the staff is unprofessional and the other members possess poor gym etiquette both of which are a distraction.
incompetent employee's
Livid doesn't even begin to express my feelings tonight. I work two jobs and money doesn't come easy, so when I pay for something I expect to receive those services. Well tonight takes the cake for this black card member...
On several occassions I have gone to tan before working out and have been unable to do so. A few weeks ago I was barged in on by another member who asked if I was tanning - I was standing there nearly naked, what do you think! She promptly went to an employee who knocked of the door and informed me that I needed to get out, that I was using the 5:20 sesion (it was 5:30) and my session was 5:40. I got dressed and left without working out!
Tonights incident is what brings me here... I had my best friend sign me up for the 5:20 tanning session. I get to the gym at 5:15 and let the person checking members in, that I was ready for my session. I gave him my card number and desired amount of time. I go to the booth and its in session - okay, so the person is getting dressed. 15 minutes later at 5:25 the person STILL has not come out of the booth. I look at the time, say a few choice words under my breath and start to pace. The member finally comes out at 5:30 and I go in. I get undressed and stand their naked patiently waiting for the time to come up on the bed. 10 minutes later 1 minute shows up on the timer. I getted dressed and go to let an employee know that they messed up and I need the correct amount of time, when another member goes into MY BOOTH!
At this point I am so highly infuriated that had I talked to the manager about their piss-poor management and general lack of monitoring, I have yet again missed out on another tanning session. I am seriously considering cancelling my membership and just paying the $40.00 to join Gold's Gym. I suppose the old saying is true, you get what you pay for!
~Highly Displeased Black Card Member
Was the person by themself in the tanning room? In Watertown, NY the employees has sex with the cops in the area in the tanning rooms.
10/20/2011
misleading information
My brother in law paid $39 ($29 start-up fee + $10 for the month) so he could work out while he visited. I chose to sign up with him because I was told I could continue the membership at $10 per month when the first month expired . When I inquired about setting up the month-to-month automatic payments, I was then told I'd have to repay the $29 start-up fee to start a membership. And here I thought I had already been a valued member for one month.
The complaint has been investigated and resolved to the customer’s satisfaction.
So true! Planet Fitness makes FALSE ADVERTISING! They tell you one thing (that is not accurate) and then blame the customer for not getting all the information before signing up. They go over the "agreeement" but don't mention anything about monthly payments, making it sound too good to be true, telling customers its a "one-time payment of $__, and one more one-time payment of $__... Thats it!" They don't tell you that you have two payments come out in a single month and then every month then after. They don't tell you you have three days to cancel without problem, they say once you sign its done or you have to pay $58+tax to cancel. What ever happened to the customer is always right, not will standby our lying employees (which I tend to think the managers tell them to to get people to sign up) and call the customer a liar. This is the worst gym I've ever had the displeasure or being associated with.
rude manager
Rude Manager. Every time i walk into this gym i notice the upbeat staff behind the counter...than always get a glance of the manager either behind his desk or walking around the gym shrugging and in a bad mood.
I mentioned something to the girl working behind the counter "its a shame you work here with him, doesnt he bring you down?" He always seems so angry when i come in taking the happy environment away.
Worst at furthermore... when walking by the front desk i constantly hear the manager making rude and inapropriate jokes and remarks to his staff. The staff of young gentlemen seem around his age and go along with his jokes, that are vulgar and embarassing, this man seems sad, disturbed, and certainly not acting his age. I would hate to have my daughter around this man especially at a fitness center.
It is a shame this man manages this place because i used to reccomened this particular gym to many friends and family, but now i sway them otherwise.
The complaint has been investigated and resolved to the customer’s satisfaction.
My friend has the Black Card membership.We have been goign strong almost everyday for 2 months. Our first day at the the manager request that i fill out the guest membership book completely.My friend and the manager then get in an agruement. She made it known that if he is requesting this of me, then he should do it on a consistant basis.
My friend and the manager have a second arguement.But before this the manger would say things to my friend like"Are you still mad with me", or when we would leave the gym after our workout he would make an extra effort to say "bye ladies". My friend ignored him.
My Friend was showing someone how to use the 30 minute circuit training..hmm then who comes along yes..MR MANAGER. He proceeds to harass my friend and she holds it together and ignores him.
The third and final time we are stretching in "A NO STRETCHING ZONE" and the manager ask us to go upstairs. I say ok and my friend says lets go upstairs to stretch. The manager comes back and ask my firned what was the comment that she made. My friend told him what she said. The manager assumed she was talking about him. He then says that he is tired of her and cancels her memebership.wow.
She has sent two emails to planet fitness with no response. This happened 7/8/08.
I called the yonkers New York planet fitness manager for the coporate number, and didn't receive any assistance from them.
My friend and I are two strong individuals, with that said "to be continued"
i recently signed up to workout at Planet Fitness in york pa. so 1 day i was going in to workout and seen a help wanted sign, so i filled out an application. mind you you dont need to be a rocket scientist to work there, so after a few days i asked the manager(ashley) about what they are hiring for. i have a f/t job and looking for p/t work.she proceeded to tell me they werent hiring ( i no its because: 1) she thinks she is better then everyone else with her tight ### jeans on. 2) i have some professional tattoos done and i dont look like i just came off of GQ magazine.) so a few days past and i went to workout and there she is with 5 new "kids" at a table going over how to work there.. she hired them and now i feel discriminated against! i want to call her boss but dont know where to get the phone # from. i plan on changing gyms all because they have a manager who thinks she is better than everyone! brad in york pa
Planet Fitness Administration
Who may to concern:
I want to complain from Planet Fitness on 500 Neponset St, Dorchester MA. I had so bad experience as a customer with the service, especially with the manager on this location. This guy disrespect customers with imposing rules, Making customers do not feel this place comfortable. The manager has to be more friendly and flexible with the customers where the members understand the rules of a better way. Most people do not feel happy about the behavior of this manager because he likes to be imposed taking the members outside of gym what he’s recidivist doing it. Please try to do something to the change it. I can't recommend more people if customers are treated on this way. This manager feels that he is making a favor or charity works having us in this gym. I do not want to get upset anymore about the service of this manager because this is not the first time going to be treated on this way. Otherwise I will be in the position of looking other place where I feel welcome.
Sincerely:
Planet Fitness’s Members:
Paul Hernandez Eric Burgos Jovan Saldana
This company's so-called dress code is discriminative against African American Women and Men. I have been a member for almost two years. And have worn a silk scarf on several occasions with no issues. However, on April 13th I was denied access at 8:30 pm. As of today April 14th I cancelled my membership and have encourage co-workers and friends to do the same. I had never been informed of this rule and I believe this is only because of the increase in African-American Customers that this particular branch has decided to enforce this so-called corporate sponsored rule. I will also be filing complaints with several agencies regarding this disrespect. I have been a member of several gyms and have never been told I could not wear a silk scarf. The Manager did not care and was not sympathetic at all. He was very rude and disrespectful. And to think I recommended this gym. From this day forward I will tell everyone I know and all on Facebook to stay away from Planet Fitness. Additionally, I am requesting a refund for my membership. Since, I was not aware that I was patronizing a gym that is racist.
TO D EDGAR,
I BELIEVE YOU READ ONLY WHAT YOU WANT TO READ BECAUSE WHAT I GOT OUT OF THE COMPLAINT THAT AS PF WAS VRY WILLING TO MAKE TAKETHAT2 FOLLOW THE NO BANDANAS RULE. THEY WERE NOT SO QUICK TO MAKE THE OTHER PEOPLE IN THE GYM FOLLOW THE NO CELL PHONE RULE (WHICH IS ALSO CLEARLY STATED ON THE GYM WALL I HAVE WORKED OUT THERE AND SEEN IT MYSELF) OR THE NO SANDAL RULE (WHICH I FIND TO BE MORE IMPORTANT DUE TO SAFTY ISSUES) AND ALSO THE CLEANING OF THE EQUIPMENT RULE (WHICH IS A SANITARY ISSUE). SO THE POINT BEING IS THAT THE DISCRIMINATION AND ONLY RULE FOLLOWED IS THE NO BANDANA RULE. I PERSONALLY DONT NOR WOULD I WEAR A BANDANA BUT I DO BELIEVE IF THEY WANT TO MAKE 1 RULE STICK, FOLLOW THEM ALL.
Iknow that the rules of planet fitness are strange (bandannas, grunting, etc). But, why does everyone keep complaining about it on forums? You know those are the rules when you join. It is written on the walls, in the contracts, and even in the slogans. You are the [censored]es if you pay money to join a gym with these rules and then make the management single you out for not following them.
Obviously there are quite a few people happy to pay for the$10 a month membership and follow the rules they signed up for at this place.
If you don't like it, go to Ballys, LA fitness, Golds, or YMCA and pay $45 a month and wear your gang attire and grunt all you want to.
D. Edgar in York, PA
I agree that PF has a LOT to learn about customer satisfaction, gratitude and professionalism. I experienced a situation where I wore a bandana folded up as a headband. Rather than advising me, one employee told another who told me. When I challenged her, she referred me to her mgr. Destiny (who really, really sucks by the way). I posed the same questions to Destiny about her interpretation of "how" I was wearing my headband. She decided that because it had the same PATTERN as a regular bandana that is worn either over the head completely (like bikers or street kids) that I was in violation of this weak policy and she went further by threatening to cancel my membership if I wore it again.
Destiny - you are a ### and you know you are. After all, wouldn't you be working a real job (behind the scenes where no contact with humans is possible) if you could? Anyone can manage a gym, hence your employment.
I continue to use the gym, located in Fremont, California but am always amused when I see many people talking on their cell phones non-stop, people sweating all over the equipment and not cleaning up after themselves and loitering. This is in addition to people wearing sandals, khaki shorts and socks instead of the gym gear they so highly publicize as being very important. Destiny, get a life and grow up. Geez, what are you 30 or so? You should find work digging ditches or handing out flyers. This is all you are obviously qualified to do. Of course, not to insult those who do those jobs to earn a living for the right reasons.
Cheers!
i completely agree, nothing but rude to me.
the past manager, jason, was far worse however
Planet Fitness in Walpole mA
Owner Bill Whelan
Cell Phone Number: [protected]
Very unstable manager - does not like women!
Beware
beware of hidden fees, and unprofessional customer service
Beware of hidden fees, and unprofessional customer service! The annual June fee is a good example of hidden costs. Read the fine print!
The complaint has been investigated and resolved to the customer’s satisfaction.
I knew about the annual fee, however I was unaware that when I had knee surgery and didn't use my membership for 3 months it would cost $120.00 for NOT going. When I called to talk about it, employees were rude and very nasty.
I've been a member for 2 years, and it doesn't matter that I've purchased all kinds of their products or never had a problem before...
I agree with above comment; it was told to me upon registering and written on the (contract). It's not a "hidden" fee. And I've had nothing but pleasant and helpful interactions with the whole staff.
Not hidden, its written in, and in much bigger writing than the rest. Explained and given a copy to you. You deserve for being careless.
hiring
I really Love going to your facility so when I seen you put a paper for hiring I thought this would be a great job and I seen what they do there so I know I could handle this cause they can't keep up with the essentials there paper towels bottles of spray cleaners, I have had to go the whole way around to the other side to get towels to wipe off machine.
I was a little disappointed when I seen who they hired more young, young people I don't see any older people in your staff is it just for the younger generation.
This why I left Golds gym to much socializing and not enough helping the customers.
I have worked most of my life and I have learned that customer service should come first.
I just feel be fair in your hiring not just the young especially in these hard times.
I mean I am capable of wiping down windows, filling paper towels, emtping garbage, working the computer, wiping down tanning beds etc.
It was very upsetting seeing this I'm not sure I will keep up my membership.
The complaint has been investigated and resolved to the customer’s satisfaction.
Planet Fitness In-depth Review
Membership Options and Pricing: Planet Fitness offers a variety of membership options to suit different needs and budgets. They have different tiers of membership, including a basic membership and a black card membership. The pricing is affordable and competitive compared to other gyms in the area.
Facilities and Amenities: The facilities at Planet Fitness are clean, spacious, and well-maintained. They have a wide range of amenities, including cardio machines, weightlifting equipment, and a designated area for stretching and functional training. The gym also provides locker rooms with showers and ample parking space.
Cleanliness and Maintenance: Planet Fitness takes cleanliness and maintenance seriously. The gym is consistently clean, and the equipment is regularly maintained and in good working condition. The staff members are diligent in keeping the gym tidy and ensuring that all areas are sanitized regularly.
Equipment Variety and Quality: Planet Fitness offers a good variety of equipment for different types of workouts. They have a wide selection of cardio machines, weightlifting equipment, and functional training tools. The equipment is of good quality and is regularly updated to provide members with the latest fitness technology.
Group Fitness Classes: Planet Fitness offers a range of group fitness classes to cater to different interests and fitness levels. They have classes such as Zumba, yoga, and cycling, led by experienced and certified instructors. The classes are fun, engaging, and a great way to stay motivated and meet new people.
Personal Training Services: Planet Fitness provides personal training services for those who want more personalized guidance and support in their fitness journey. Their trainers are knowledgeable, friendly, and dedicated to helping members achieve their fitness goals. They offer customized workout plans and ongoing support to ensure members get the most out of their training sessions.
Staff Friendliness and Knowledge: The staff at Planet Fitness are friendly, approachable, and always willing to assist members. They are knowledgeable about the gym's facilities, equipment, and classes, and are happy to answer any questions or provide guidance. The staff creates a welcoming and supportive atmosphere for all members.
Accessibility and Location: Planet Fitness is conveniently located with easy access from major roads and public transportation. The gym has ample parking space, making it convenient for members to visit. The facility is also wheelchair accessible, ensuring that everyone can enjoy the gym's amenities.
Customer Service and Support: Planet Fitness prides itself on providing excellent customer service and support. Their staff members are responsive and attentive to members' needs and concerns. They are quick to address any issues or inquiries and strive to ensure that members have a positive experience at the gym.
Member Satisfaction and Feedback: Planet Fitness values member satisfaction and actively seeks feedback to improve their services. They have a suggestion box where members can provide feedback and suggestions. The gym regularly reviews member feedback and makes necessary improvements to enhance the overall member experience.
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You do not get the flu from working out and sweating in a freezing gym. You get it from breathing in the virus or touching it and then putting your infected hands in your mouth or nose. You probably think you can get a cold from going out in the winter in your bare feet ot a wet head. LOL