Planet DVD Store review: frauds! 190

I wished I would have seen this page before I ordered from them. According to them, my order was shipped a month ago. There is no 800# to call and they will not return any emails. I sure hope they scam a really good lawyer and get their ### handed to them!

I wish I'd been smart enough to look here first. I ordered the complete series of Seventh Heaven as a gift for someone and now I'm regretting it. I paid $220 and and thought it was a great deal... This is disgusting that they cn do this and get away with it. Something needs to be done about it.

I did a little snooping and found out that www.PlanetDVDStore.com (ip address 65.60.10.100) is being hosted by a company in Chicago called SingleHop, Inc. www.singlehop.com.

Their address is 223 West Jackson Street, Suite 1014 Chicago, IL 60606 USA. Their phone number is [protected] (US).

They have an email address for abuse complaints - abuse@singlehop.com.

I chatted with one of their people online and they say any complaints need to be expressed in terms of the DMCA:
http://en.wikipedia.org/wiki/Digital_Millennium_Copyright_Act

I'm sure if they hear enough complaints something will be done.

Also, dispute the charge with your credit card company and they will refund your money for you - mine did.

I totally agree with the above comments, but only wish i knew this before i made my purchase. I received a box set of dvd's today and they are all burnt copies. It never said anywhere that the dvd's would be burnt copies. Very bad quality and too me seems very illegal. There should be something that we can do about this. I'll tell you one thing this is the last time i ever buy anything from the internet or from the US for that matter.

Ditto...another victim here. It never occurred to me that anyone would be bold enough to sell copyrighted material illegally, and online! I will check my credit card order and challenge it immediately. I ordered the entire Empty Nest series. 70 discs. I think I'll write the producers of the show.

they should be all in jail

i place an order for new york undercover tv series and i feel i just got rip off they didnt sent it to me and the funny thing is they dont even have a phone number to contact them

I was looking to buy "CAROL BURNETT & FRIENDS - The Complete TV Series on DVD" and saw it available on PlanetDVDStore. It appeared to be a US company, but when I got the DVD's they were sent from China. The DVD's are obvious rip off's from TV Land. The TV Land logo is plainly on the screen. The quality is horrid - it's worse than VHS. The DVD's also have errors where there is no sound or image. Some errors appear to be reception issues from a satellite dish.

If you are thinking of buying from them - DON"T! It's the worst online purchase I have ever made.

These people have many faces. Here, s there Phone# [protected]

There name this time is Quality-Home-DVD. Thay do it out in the open

The hope is they answer there phone!

Good Luck

I too have ordered dvds in march and have not received anything. they scammed 164.00 out of me and i also have tried to email and call them but no one will respond.I believe someone needs to do something about this web site .These guys are crooks they are commiting crimes and no one can do anthing about it .

You know, I had already planned to buy the Beverly Hills 90210 set and my husband told me to Google the site for reviews on this website before I buy anything and that is how I found hundreds of complaints regarding this site. THANK GOD!

The same as above ordered a boxset 16 days ago, live in the UK, emailed them 2 days ago and no reply, I ordered for my dad on his card and have only just found out. He not gonna be happy. Just wish that I had checked it out before. Found the link from Amazon. I have tried to get on the website tonight and and it saying there is a PROBLEM!

I was cheated too

I too wish I had found this website before I ordered the dvds. I ordered "Perfect Strangers" and "A Different World" and just got the dvds yesterday. After I ordered it, my friend told me her brother had ordered "Beverly Hills 90210" a couple of years ago and they were just crap. When I opened the dvds it was in this crap plastic box and the dvds were numbered in pen. Like, seriously it was not professional at all. Then we watched a couple of minutes of one episode and it kept skipping and looked as though it was just taped from TV. Total CRAP! I'm so mad I spent this much money on these crap dvds. I should have known it was too good to be true. If it's not the real thing, it is too good to be true. I think it comes from Asia or something because the writing was Asian on the box. They have a lot of crap from those countries and lot of illegal activity. DON'T EVER BUY FROM HERE! It's good that you have this website and I'm glad I'm not the only one.

I agree they ripped me off as well, I been emailing this company for weeks and have not received a response yet. I ordered 3 complete series sets for 170.00 so you know I am pissed off. I wish I would have investigated this company as well but I trusted them since I got the link from amazon.com. I am really disgusted, I filed a report with the better business bureau you all should do the same. They will help us all get refunds if everyone reports it.

I am from England and some months ago purchased from Planet DVD store a full box set of 'Little House on the Prairie' for approx $130 and none of them play without problems, loss of sound or picture. I have tried to contact them without success and I only used them because they were a sponsorship link with e-bay. I have been in contact with e-bay but they do not want to know. I wished I had seen your page before I purchased.
I must say that I have made many purchases from the USA over the years and all have been ok, we all have some bad apples.
Mike

I ordered 5 different tv series and can't get through 1 dvd without it stalling or stopping completely. I hope someone can stop them.

I wish I had seen this site sooner. I received a suspect package from China with non-copyrighted materials - they were from "China Intercontinental Communication Center" and mislabeled as "Gift Accessory". The DVDs are poor quality, of course, but mainly, they are ILLEGAL. I reported them to the Federal Trade Commission, which is tasked with enforcing illegal imports.
I SUGGEST YOU GO TO THE FTC WEBSITE AND FILE A SIMILAR COMPLAINT, SO THEY CAN PICK UP THE PATTERN. The site is http://www.ftc.gov/index.shtml
There is an online consumer complaint form that is easy to use and file electronically.
Now I'm worried about my credit card number - has anyone had any problems with that?

I'm waiting for the "shoe to drop". I ordered all episodes of Family Matters from www.planetdvdstore.com for about $70. It's pretty clear to me now this was a waste of money. I also see on my bank statement that my account was charged an additional $2.19 by an outfit named "International Services" on the same day as the $70 charge cleared. This $2.19 is an unauthorized charge and I have disputed with my bank. I guess I should go ahead and begin the dispute process for the DVD's... I'm embarassed that I didn't check closer about this company. Usually, I do a pretty good job at that. Not this time and I learned a lesson! Oh yeah, my account with Planet DVD Store is no longer valid. I get error messages about "Invalid email address" and "Invalid password". What really bums me out is that I was getting this series for my son's birthday and I was excited that I had found it! As the old saying goes, "If it's too good to be true, it probably is".

i'm glad i came across this site. i was looking to buy a boxed set of dvds which i found unavailable or discontinued at every other reputable online store. i came across planet dvd who stated the box set was in stock and ready to ship. i became suspicious and started to search for reviews. the box set they are trying to sell is obviously not original if every other retailer in every country around the world states that the product is no longer available.
my advice to everyone always - do your homework, research the online store through independent reviews, and remember if it sounds to good to be true, then it probably is.
thanks everyone. i just saved myself from being ripped off.

Tried to place an order with this company twice. Both time my credit card was charged twice for a single order. Now the scary part! Each order had a different company named as the merchant. The phone number posted above is not answered and emails take days to get a response. Thankfully my credit card company fraud department caught the charges and declined them.

I have also been taken by planet dvd store. I have left emails but no replies. There is not a phone number in which to call. That should have been a big warning but unfortunately I didn't pay attention.
Steve

This should help:
/URL removed/

I also wish I had seen this site before ordering the-quote-"Complete Set of Family Matters". The first dvd out of the package skipped and was tiled, and most were out of focus. Some wouldn't play. Some even had commericals in them. They were taped off of UPN, ABC Family, Omni 1 and other cable stations. There was not an original in the bunch. This is copyright infringement. There were double episodes to boot. They were not in order and the finale was no where on any of the dvd's that I could get to play. I contacted Planet Store DVD and also replied to an email I was sent after ordering. Heard NOTHING AT ALL! That email was bodaciously fraudlent. What a total ripoff!

I just ordered a complete set of Chicago Hope DVD's a few days ago. I live in Canada and after reading all of these comments, I"m kinda concerned considering the fact that The last message I got from them was that my order was processed, but I can't seem to get on the website now and I don't know what is happening with my "order". The charges are already on my credit card and I need to find out what is happening. Any suggestions? I have tried to contact them to cancel my order, but they sent me another email saying that they have processed my order, but no responses to my cancelling or anything else I sent to their "support" What should I do, call the police?
Carebear

I get an IP Address of 77.92.78.87, this I believe is their webhosting service based in the UK (London). They must have Planet DVD Store details on file as they'll need to bill somebody, and with a good legal team the webhost (UK2.net) may be forced to give out the company's details.

i got falcon crest off planet dvd store thay said i was brand new but it was a bad copy how do i get my money back and do you know there address our phone no. and can you e mail me back as soon as possible to anthonylimerick@eircom.net thanking you anthony bourke

I AGREE COMPLETLY I ODERED SOMETHING AND I NEVER EVEN GOT IT BUT I CHECKED MY CREDIT CARD AND SURE ENOUGH IT HAD BEEN CHARGED 70 DOLLARS DOWN THE TOILET THERE IS NO PHONE NUMBER AND ONLY A EMAIL THAT THEY DO NOT RESPOND I WISH I FOUND THIS BEFORE HAND I DID NOT FIND THIS SITE UNTIL AFTER WARDS IT IS A TOTAL FARAD I DID NOT EVEN GET THE COMFERMATION THAT THEY WERE SOPOSE TO SEND

PlanetDVD Store are an evil bunch or people - ### of the earth! I bought The Complete Series of Ed from them for my wife for her birthday and when I received the product I must say I was annoyed at the fact that they were copies - however the first disc worked fine and even though it was poor quality it was watchable and as this show could not be found anywhere else I was okay with it. Upon trying to watch the second and consecutive discs it was impossible. Not all discs but many were glitchy and fuzzy and some would not play at all. It came on 17 discs and on their website it states that if a replacement is required then you must contact them within 5 days in order to obtain a replacement. If a refund is required then you must contact them within 15 days. It's a bit hard to watch 17 discs worth of 45 minute episodes to confirm that all are satisfactory within 15 - let alone 5 days!

I agree with all comments posted above. The people who run this so-called online store deserve to be punished. They are ###. DO NOT BUY ANYTHING FROM THIS STORE!

Ben - Adelaide, South Australia.

I can't believe I didn't see this site before purchasing from these shower of ###. I bought CHiPs the complete series and could'nt believe my eyes when I saw the VHS boxes that the discs were in but my shock was complete when I realised that the episodes were bootlegged I (badly) from the Bravo channel. Surely something can be done to stop this sort of scam, this site is advertised on several legit sites and somebody must take responsibility. PLEASE PLEASE DO NOT BUY FROM THESE PEOPLE< THEY ARE THE LOWEST OF THE LOWEST!

On March 10, 2009 I place an order with Planet DVD Store. Their website stated that the DVD sets were in stock and ready to ship. As of yesterday March 19, 2009 their website shows my order as processed. I contacted them by e-mail and informed them that if the merchandise was not in stock to cancel my order and make preparation for refund, and if I did not hear any response by 4:00PM EST I would contact my charge card company to reverse the charges. As of 12:24 PM EST, March 20, 2009 they have not responded.
I have contacted my credit card company to have them reverse the charges. I also informed Planet DVD Store that I have seen the complaints launched by individuals who have received shoddy merchandise, and that the way my order has been handled, I am inclined to believe the individuals who have filed them.
Maybe someone hsould copy and e-mail all this complaints to them and ask them, "How long do they think they can do this'?

I agree with all of you folks. They are a scam! I ordered Third Watch DVD Series and they are bootlegged copies from TV and poor quality. This is a copyright infringement since they are not copyrighted version. I will definitely make a complaint thru Better Business Bureau and encourage everyone to do the same. We made the mistake of ordering the DVD's & did not find this website until now!

VivR

I was already suspicious, thank you all for posting your comments and helping others.

I have been really cautious of sites like this since finding one that said if they caught you selling copies of the disks on e-bay they would charge your card again. Scary and Ironic.

a quick check shows that the domain is on go daddy.com
you may not get your money back but companies frown on people using there services for illegal business, you may be able to send your complaints to them. putting this site out of business may not stop them but it will cost them.

http://who.godaddy.com/WhoIs.aspx?domain=planetdvdstore.com&prog_id=godaddy

hello jeffroman, you evidently work for this company. I sure didn't get what I paid for, nor did I get it because it was cheap. It wasn't! Coach is presented in a professional box, different from what you recieve. That is deception. I went to google and checked where to get a complete set of the Coach TV Series. This Planet DVD Store was the first advertisement for the whole set. It even says Limited Set. That's false, because they are homemade. Also says Brand New. How can a homemade set be Brand New. AND if these people are legent, why can't you contact them in any way? You can't! One person on here said that the Credit Card Co. would not help them because they do not have an address or phone number listed. Why doesn't the CRedit Card co. deny the purchase then since there is no address or phone number. Like I said Amazon doesn't need to give this place business because Amazon does just well. You can always reach Amazon. This will hurt them. I purchase from Amazon all, of the time, but will rethink after reading that Two customers got screwed because they were sent here by Amazon. This is Currupt, Fraudulent and theft, because you have no way of reaching the Planet DVD Store after you have purchased. BTW, after you purchase, they tell you to look for your purchase from the bank for family.com, not Plant Dvd Store. This whole thing should be investigated by the FBI. They say contact them, and they will get back to you in 24 to 48 hours. That is also a lie. It may happen before you purchase but not after you have received your purchase. There is no way to reach them. They will not answer you. If you paid by credit card get in touch with them.

I too have been conned. I purchased the complete set of Little House on the Prairie for a snitch. The dvds are in 3 vhs boxes and as for everyone else shoddily packaged and numbered by ballpoint pen. This was one of my all time favorite shows when growing up so was devastated that i hadn't received the beautiful box set that I was expecting. I too followed a direct link from Amazon so thought I was buying from a reputable company. I have tried a few discs and they seem to be ok, but will have to see after viewing all 71 but that's not the point. Will definitely stick to amazon from now on. I feel really angry for being so stupid should have guessed it was too good to be true.

I agree with everyone. We ordered the Maverick DVDs and most of them are very poor quality like some sat and recorded them on an old VCR machine. Some don't play and some are missing episodes. There is no phone or return address and they do not answer email. I wonder if you just dispute the charge with the credit card company and if they would fight it. Does anyone know?

Someone that has experienced this should file a complaint with BBB. I was about to purchase something from Planet DVD and searched them on BBB first (they were nowhere to be found). I then googled them and found this page (thank goodness!) At least if you file a BBB complaint someone there will begin investigating this company.

Hi,
Thanks for all your comments I saw malcolm in the middle box set but thought that $40.00 US dollars was to cheap also i checked the contact us and noticed no phone number or return address so googled it and found all these comments.

It is extremley annoying in this day and age that consumers can still so easily be ripped off.
government consumer affairs departments really needs to provide somehow a safety net that when a complaint is received and there is no contact details that sites gets shut down until proven innocent.

this store took me on a dvd set for my kids, they did not hesitate to take money from my credit card, cannot contact them or call them.they need to be reported, i have the invoice number and a computer receit but alot of good it does.this was the angry beavers dvd collection, i just wish i could get my money back so i can go somewhere else and buy my kids this collection.i have not worked in over a year because of a injury so money is tight but i always sacrifice for my kids, this is what really pees me off is when people take advantage of other people.

I recieved a total refund when I tracked them to their address in canada and gave them the names of the local fraud agents on our police department letterhead. I don't recall the particulars but you can reverse search the website to the purchaser and then get the name and then whitepages search the phone number. I got His home phone number eventually, if I find it I will post it here!