Pizza Hut
reviews and complaints

My daughter found a plastiс piece in her food. Still don't get what it was. Instead of replacing or refunding the manager just tried to cut the pizza into smaller pieces without explaining why it was needed. She couldn't say what it was either.
I'm writing it because I want someone to look into this matter and to take actions regarding the quality of the food you provide.

I placed my order ( 3170815211105001183014535 )for delivery lastnight at 10:11 and was told it would be here by 10:45. I called at 10:54 to store #014535 and spoke with Tracy, the current manager on duty, and he said that my pizza was out for delivery next and he was waiting on the driver to get back. When my driver Steven gets to the residence that I'm visiting, it is now 11:17. He proceeds to give me my cold food and I asked him where the garlic sauce I ordered was. He checked his page and he didn't have it and I checked my boxes and I couldn't find them either. He offered to go back to the store and get it, but as I told him.. it is no point because my food will be even colder than what it already is if I have to wait on the sauce. Yes, it is understandable that the sauce is only 50 cents, however, I paid for the item with a purpose for it. I warm up my food and as I start to my apple pies, 2 pies are stuck to each other by chicken skin. At first, I thought it was the cinnamon sugar connecting it but when I tasted it, it was definitely chicken. Not to say I don't like chicken, just not with my pies. I called the store and spoke back with Tracy and told him along with my food being late it was also missing parts. He offered a $5 credit on my next order but considering it's not my local Pizza Hut and I won't be back in that area to ever order from them again, that doesn't benefit me at all and I wanted my money back. He proceeds to tell me that I would need to come to the store to get my money back. This was bothering to hear because the purpose of me getting my food delivered was so that I DID NOT have to go out. Considering that I'm currently temporarily without transportation, it doesn't seem feasible nor logical for me to do that. I spent $13 on a cold, wrong order. Also considering it was my first and only meal of today it's made me very upset and frustrated. And I was still hungry, my food was not enjoyable at all, a complete waste of my money and I'm highly HIGHLY disappointed in my complete experience.

I ordered pizza for delivery and once the pizza was delivered we sat down to eat our meal. Once we began to eat we were all disappointed because the pizza tastes like it has no pizza sauce on the pizza... I would have just rather just given the pizza back and got my money back so we could have gone and eaten a meal we were able to enjoy. I dont think that we will ever order pizza from pizza hut and have it delivered again.

Hi I placed an order on line in July 21, 2017, at 7 pm. It said that I was going to receive it around 7:45. Well I call in asking why, y pizza never got delivered at 8pm, and they told me that it was going to be 10 more minutes, never got there. I called at 8:30 and still and still they told me again in 10 minutes and that diver had just left with my pizza. I called at 9pm and told them that it was ridiculous that it had token the pizza to get deliver, so the person I talked to said that he apologize for the inconvenience, and that for that he would give me $10 off my next order. So I waited and till 10pm and I went to sleep, but my kids and husband waited till 11:30pm and gave up. Ww3ell the next morning I called and asked why we never got our order and who ever I spoke to said that he had no idea why but that my pizzas were sitting on the counter, but that he would fix it. And send me a coupon for a free pizza. Well today 8/15/2017 at 12:00 I tried to place the order online but the system was saying that the minimum amount I had to order was $9.99. So I called pizza hut that delivers to me to see if they could help me. But the girl that was helping me was rude and hung up on me, I called again and but she would just hang up on me repeated times.

The pizza was cold the bread stick and the cinnamon sticks was hard and old . Management have an bad attitude. The holly hill store need help badly need new employee and management . Driver seem to have been driving or smoking or on some type of drugs. I don't stay far from the Pizza Hut and I don't know why my pizza was so cold . I plan to have this pizza party at my house for the fight that's coming up this month with so co workers I just hope I don't have this same problem.

Yesterday I placed an order online because my roommate had gotten a free pizza but it had a minimum price required. I bought a 7.99 large two topping pizza from the coupons and then added his pizza through the code provided to him. He got a large one topping pizza and after that was all done we completed the order but the total was 9.99 for mine AND 7.99 for his but it should have been free. When the pizza was delivered the total was 22.71 when it should have been half of that.

We stopped at pizza hut in New Hartford N.Y. for Lunch while out running to appointments after waiting 10 min the lady told us to seat are selves. We waited another 5 min for her to take a drink order in which she messed up. We got to the Buffett were there were no plates and just a couple pieces of dried out pizza. The server was busy talking to what looked like a friend about how she was headed back to the hospital. There were mostly dirty tables and food all over the floor before we got are drinks we were handed are bill. We did not see the server the rest of the time we were there. A gentleman came out once and put a fresh pizza at the Buffett.

They decided to cancel my purchase by their own. I was waiting for 3 hours for a driver to come. He called and said he stuck in traffic, so he would be late. And that was a lie because I'm sure he was at a restaurant at that time. After that, he called again and said that everything is fine and he's on the way to my house. After 30 minutes of waiting, they called me again and said there were no drivers and just canceled it! I don't know what to say. If you don't want the same to happen, just don't order from them.

Dear pizza hut,

I am totally embarrassed by the delivery of order .it was cold and even the drinks requested were not matching the order that was placed .Kindly imply the SOP of Pizza Hut or the customers will face this nuisance

online Order placed at : 1: 22 am
Order conformation call 1:44 am
Branch confirmation Call: 2:12 am
Order delivery : 2:45 am

Branch = Pizza hut Ittehad Branch
Rider = Tariq
Manager = Zaidi

Dear kindly do the need full and assure that no more customer face this issue .

Regards,

Syed Adeel Tirmizi

I ordered my large taco pizza and 2 liter of Pepsi and the Lady on the phone told me 45 minutes and it took close to 70 minutes. I have been ordering pizzas from you for years and have been very loyal but I am not happy with the time it took to deliver when your pizzahut is 10 m8nutes from my apartment. I should get free pizzas for awhile or I am getting my pizzas somewhere else next time.

i walked from the hotel to this store number 033590. the manager ( that is a girl) i think her name was Jamlia took my order. i asked for 2 personal pan pep. and garlic knots with marinara dipping sauce. she messed up my order and forgot the garlic knots. Plus on their website it said they dont deliver but they have all those bags were everyone can see like they do deliver. i didnt walk from the hotel to them to get short on my order which they cant listen. i even saw the manager wearing crocks which i know that is against dress code. that store isnt very busy plus there is a few problems with that store. the address of the pizza hut is 117 sidney runnels dr, canton, ms. if you read the reviews on google it will tell you somethings about the store. they all need retraining to respect customers and listen to them when they order food. i told them i didnt want the sauce since i didnt get the garlic knots and they still put it in the bag. ill never eat there again when i come down here for work.

We ordered a family order of bread sticks and pizza waited for almost an hour and they gave us 5 bread sticks and said they don't do family orders of bread sticks. The food was luke warm they didn't have silverware so we used plastic because they needed to wash all the silverware. There is maybe 15 people and it's taking almost 1 hour for people to get their food. When we ordered food she didn't say they don't have a family order of bread sticks. Overall was terrible.

Placed a $37 order at 12:55pm on 8/12/17 and at 1:35pm still haven't received my order. Called the store in Newport News Virginia and was routed to customer service. The agent Tamika was extremely rude, very confrontational, aggressive, and plain out nasty to me. She then cold transferred me to her supervisor who I asked to track my call which was found but call wasn't recorded. I voiced my concerns to her about the poor customer service I was given. The she passed me to her supervisor who said to have the driver call them when my order arrived for a discount. Well still no food or soda! I will blast my horrible experience to everyone I know! I will flood my social media accounts with this! I am beyond dissatisfied!

The pizza hut in pulaski, tennessee is the worst i have ever been to, as far as wait time and quality. I placed an order at 6:07pm and recieved it at 8:05pm. and when i got my order it was cold. When i called the manager at 7:55 she was not helpful at all. If i managed a place that was so bad i would atleast offer a coupon or credit for your troubles, but i could tell that she just didnt care. Everytime i order from there i have to wait a crazy amount of time, delivery or carryout. I love pizza hut pizza, but i will never order from this store again!

Only had 1 waitress on duty on Friday evening, Aug 11, 2017 at 7 p.m.. Had requested our order of cheese sticks to be brought out before our pizza but was brought out at the same time. No plates. No marinara sauce with cheese sticks. Was told they didn't have any. By the time they found some our cheese sticks were cold. Requested that they be taken back and deducted from our bill. Had to wait again for the manager to sign off on the reduced bill. We had to wait like another 15 minutes before we could leave. Never will visit that particular pizza hut again nor recommend it to anyone.

Very disappointing. Pizza was dry. Tasted like a stale cracker with a slight cheese taste. Am giving it to the dogs instead of their milkbones. Not sure if you changed the recipe or if you reduced the amount of cheese and sauce or what. The pizza tonight was nothing like the pizza in the ads. I've been a customer for probably 30 years, but tonights pizza was awful.

Tonight of 08/11/17, I ordered one large Supreme pizza on deal for $10, cheese sticks with extra marinara and also one large create your own pizza with chicken, extra bell peppers and onion. I ordered this on pizza hut website for carryout. After picking up and arriving home I notice there is no meat (chicken)on my create your own pizza. I called immediately and was not happy with their response and no apology. my only option was for them to make me another and for me personally to drive there again. I declined under certain circumstances. Shift manager at the time is Constance at Tallassee, Alabama. 1514 Gilmer Ave. 36078. I frequent the store alot and very disappointedon how it was handled. Constance offered to take a note so the manager could do a refund this coming monday but didn't bother asking information and I had to personally ask if she needed my number so I know someone would be in touch but I still doubt it. A very unpleasant experience and have little hope with this store or a response.

Navarre fl store...Ordered online and we went to pick up order. Went to window at restaurant and waited. One person was waiting on someone and glanced at us. Another associate was standing there talking. She also looked at us but did not come to Window. The 1st guy walked off and so did the other lady. I knock-on window several times with no luck. Another lady came up to wait on someone at counter and I knocked again ...she looked and never came. At that point we drove off. Will NEVER go there again and will make sure my friends don't either

Not that I would win.. but went to www.tellpizzahut.com..put in the code from my receipt.. said it had already been used.. so I tried putting in store number 023115.. also said it had already been submitted.. unsure who put in the code from my receipt or if it was just a malfunction with internet.. I was very pleased with the service.. until I decided to try for chance to win $1000.. my time is just as important as your company's.. Date of my receipt is 8/6/17 3:28pm ticket # 0022. an it was a carry out.. was waited on by barbi.. would appreciate a response to this matter.. Jeanne Smith.. [protected]..6402 Hartford ave. # 113 Lubbock, Texas 79413.. Thank You

Hi all.

First at all, I always has been a Pizzahut lover, however, I was really surprise and concern last week when I went with some friends to the restaurant at Kr 11 #96-42 in Bogota Colombia. The restaurant has serious infrastructure problems, in the outside is breaking apart, and on the inside, the floor has at fewer 15degrees of the slope. Inside you get the sensation that in any moment will fall apart. I do have also a picture that I can share with you.

I think in the shape that the restaurant cause a very very bad image for the company