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Pizza Hut
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1.3 2935 Reviews

Pizza Hut Complaints Summary

216 Resolved
2718 Unresolved
Our verdict: If considering services from Pizza Hut with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Pizza Hut reviews & complaints 2935

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M
1:18 pm EDT

Pizza Hut pricing

I can buy a pizza at many local pizza parlors and pay much for delivery. Last night payed $21.00 plus not including a tip to the driver for an 8 cut pizza with extra cheese and pepperoni. I called the store I bought this from and was only told sorry. This is outrageous pricing. Normally do carry out and didn't expect to be taken advantage of for a delivery. You lost a delivery customer but on top of lost a carry out customer as well. Your pizza is really not worth over 3 dollars a slice after tip.

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I
6:44 am EDT
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Pizza Hut service (delays in preparing the order for two hours)

I've called the Callcenter to prepar one large pizza for pick up.

I went ther after 40 min then the manger told me that he even didn't start baking the pizza, and I have to wait 30 min or more to get mine.

I'm sending you this complain from Saudi Arabia, Khobar, thuqbah 30th St. branch.

Ibrahim Alobaidan
[protected]@gmail.com
[protected]

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C
8:58 pm EDT
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Pizza Hut service/manager/unprofessionalism

Phone order:
Manager had all my info wrong.
Their background music so loud.
I have to spell every word & numbers.
My name is CECILIA on the receipt: PEPILIA
Address is 6833, he typed 6853
Phone# ****6234 his was 6254
I called to f-up. He said he can't understand my english. I'm from the Philippines, he is from UAE. Pizza almost 2 hrs. late & cold.

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J
8:22 pm EDT
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Pizza Hut everything!!

Ordered my pizza and it took over an hour and a half to arrive! And when I was in the phone to them about it I got nothing but rudeness from the staff, I am very disappointed in everything today right down to the half assed topping on the pizza! Won't be ordering from you guys again unless you sort it out invercargill pizza hut! I will not recommend this place to anyone nor will I justify your lack of customer service skills in the end my pizza got dropped off from a rude man and he didn't speak one word to me when I had gone out to pay I'm very very upset change your ways or don't have a pizza hut at all if this can go further I will be taking it further

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S
10:41 pm EDT

Pizza Hut pizza not delivered

About 2 weeks ago I ordered from Pizza Hut for delivery. My order was never delivered. I never received a call or anything. I called the 1-800 number and spoke with someone. They put in my complaint and said I would receive a refund. I have yet to be refunded. This is absolute nonsense. I spent time waiting for my order and over an hour trying to get someone to actually respond to me as I kept getting hung up on, because the store wouldn't pick up my call. Now that I see I have not received my refund, I am once again perturbed. And I now have to spend more time on the phone on something I thought I had already resolved. I won't be purchasing from Pizza Hut for a very long time.

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K
9:45 pm EDT

Pizza Hut online order

I ordered a meal online and they called me and told me they couldn't deliver my food because of the weather, which is understandable. But I used a coupon with my order and I didn't even receive my food. I called the manager at Pizza Hut to see if I could get another coupon and she was rude and hung up in my face. Not to mention it took them over an hour to tell me they couldn't deliver my food.

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5:13 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Pizza Hut wrong order from 2213 versailles road, lexington, ky, 40504

Put in my order to your pathetic excuse of a Pizza Hut. First of all they were very rude to me, very rude to me. They delivered my pizza to me and had the wrong order. The delivery driver had no idea what he was doing very unprofessional and seemed like he hadn't got proper training since he was there. I called back to the Pizza Hut after he had told me he was going back and get the other pizzas mind you I had already waited 30 minutes on my first one. So I called them to try and understand what was going to be done about it and the first female I talked to was very unprofessional sounding and told me I would have to wait another 30 to 45 minutes for the other pizzas to be done. I asked to speak with the manager of this store and her name was "Patty" which was also very rude and unprofessional I need to speak to someone about this case I want a Refund now. And I demand someone call me about this issue immediately. At [protected].

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F
4:02 pm EDT

Pizza Hut large pizza size was 13 inches instead of 14'

I've ordered Large Size pizza online with online deal going for $7.99. Didn't check it at the store, but only when I got it home. It seemed rather small for it's Name, so I measured it with a measuring tape and got only 13 inches in diameter.
So here's my question: This online deal for a "LARGE" pizza, does it mean it will be smaller than when ordered at the store? That's how you compensate for your "online deals"?

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N
8:18 am EDT

Pizza Hut the onsite manager

Today i was gonna order wings because it was wing Wednesday so i calculated how much the large wings would be. So it was 36×.60=21.60 then may be 3 dollars tax. When i try to explain to the manager and all she says is"i press the button and it gives the price she was quoting me 32 dollars. I asked if she can calculate it so she can see what i was talking about all she did was say I PRESS THE BUTTON AND THE PRICE COMES UP. I have ordered wings a couple of Wednesday's but i never payed attention. This is ridiculous espically all she can say is i press the button and thats the price.
They are located in San Antonio, tx on 625 bandera Rd [protected]. My name is Nancy De La Cruz at 519 miracle ln San Antonio, Tx [protected]

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S
8:45 pm EDT

Pizza Hut manager at store

I received an email about a promo you were running where you buy one large pizza at menu price you get a 2nd large pepperoni pizza for $1. I placed an order and I received 2 cheese instead of 1 cheese and 1 pepperoni. I called the store in west orange and the manager wasn't helpful and rude. She offered no alternative and no problem solving skills I asked what could be done to resolve the issue and she replied nothing. As a customer this doesn't make me feel appreciated I could've spent my money elsewhere. If there is a problem I'm expecting an apology along with a solution. This isn't a good representation of your business. I will not be ordering from this location again.

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D
7:48 pm EDT

Pizza Hut wrong pizzas

I ordered a stuffed crust with extra pepperoni and extra cheese and they forgot to add he extra cheese and Pepperoni. I paid extra for it and they didn't put them on there.. also ordered a pepperoni and bacon, hardly any pepperoni and there's no bacon..
Done in El Campo TX - 9/20/17 -- ticket # 0133

I want some sort of compensation. We spend a lot of money at Pizza Hut for parties and work meetings and this is obsurd.
My email is: [protected]@yahoo.com
Phone: [protected]

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E
5:01 pm EDT

Pizza Hut manager

This woman acts as if she has no customer skills whatsoever...I, personally, believe she's prejudice...I have heard from people that know me, that she talks about how my grandbaby acts when we eat there...She is only 2 years old...I only go in there once or twice a month because of her...So today we go in there and she says are y'all ordering take out...why would 4 of us walk in to order take out...when she came to the table, she said do y'all want to go ahead and order off the menu because the buffet doesn't start for another 15 minutes...I told her to give us a minute because I wasn't sure...no drink order was taken...she goes to the counter and talks to the other white lady worker, whom I see in there plenty of times, on the clock, feeding two younger boys...a man comes in and she directs him to his table and gets his drink order...when she comes by, my daughter asks can we order drinks...she waves her arm and rudely says you're gonna have to wait, I didn't take y'all's order because you weren't ready...ok, after 15 minutes, I think we know what we want to drink...the lady is rude unless it's people she likes...they only like her because she discounts food for them or let's them eat free...I don't care what color a person is, money is money and respect is respect...by the way, I am white, my kids are mixed...

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B
10:53 pm EDT

Pizza Hut seasoning on the cheese bread

Why does my cheese sticks have seasoning on them? I thought it was only supposed to be cheese. I'm sad about it, I only wanted cheese. :( please fix this or send me free cheese sticks and also there was a hair in my pizza so sad :( give me fricken free food otherwise I'm gonna be so sad and will never order Pizza Hut again(probably not thought) I love pizza but please help fix cheese sticks thanks hehe

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D
10:29 pm EDT

Pizza Hut service/ delivery/ employees

Store: 12113 Pembroke Rd, Pembroke Pines, FL 33025
Phone: [protected]

I want to start by saying that I have been a customer of pizza hut and I have never been as unhappy as I am towards a company after tonight.
I had placed my order at 7:53PM and by 8:16PM I had not received my order yet so I called the store. The employee informed me that they were waiting for a driver and that as soon as he would get there they would get the order out to me. Needless to say at 8:54PM I called again to tell them it still had not gotten to me but the employee answered by saying “Ma’am, you got the wrong order?” I asked him what he meant and he informed me that the driver Francisco had delivered my order to someone else and that he was going back to pick my order up from the other customer to deliver it to me. I told him that that was not right and how did they know those other people didn’t touch my order, and I informed him to cancel my order.
9:18PM Francisco nocked on my door regardless to deliver my order and i spoke to him about the issue to which he responded “im a man of god and I wouldn’t deliver this to you if I knew they touched it, and I know they didn’t” he was so sure and certain the order was untouched and I believed him so I accepted the order.
I called the store for a credit, I spoke to the manager “Lissandra” so they say her name is and she gave me a $20 credit I was happy until I opened my pizza I saw two slices separated from the pie and they had finger indentations on the crust. I called to speak to the manager and they put me on “hold” they had left the line on and I could hear the background. I heard the same delivery man saying that he had informed me that he wouldn’t have delivered it if he wasn’t certain that they had not touched the pizza. Lissandra answered by saying “you really pissed that lady off” and she started laughing they kept speaking about me and laughing. When she answered I told her that I had heard everything and repeated it back to her she didn’t want to speak to me anymore and passed the issue down to another employee for her to return my money.
I have never been this upset with a service before and needless to say they have lost a very loyal customer. Not only was it reckless and horrible service but the employees were extremely unprofessional. Honestly disgusting to re-deliver an order that was already in someone else’s hands. I honestly believe that if that employee had not asked if I had gotten the wrong order and explained to me what had happened I would have never known until I would have opened that specific pizza and seen it touched… I had ordered two pizzas with breadsticks and a cookie pie.
I strongly suggest to look into another business for your pizza, this company doesn’t exist to me anymore sadly because of reckless and unprofessional employees.

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10:04 pm EDT
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Pizza Hut pizza/pasta delivery

Placed a order at 7:52 pm for a pasta dish and large pizza.. was told 80 minutes for delivery time.. After waiting an abnormally long time I called to see if I was in line for delivery.. was told that I was next in line and they were waiting on the delivery driver this was at 9:32pm.. after waiting another 20 minutes and being less than 10 minutes before they closed I called again.. lady told me that she was still waiting on delivery driver and she was only person there so there was nothing she could do to help fix the problem.. I told her I have been waiting for 2 hours and was never even called to let know it was running late or anything. I live 7-8 minutes from the Pizza Hut store. I'm sure after waiting well over 2 hours if I ever get my food it will all be cold cause it was supposedly sitting there waiting at 930 which was still late.. hope that you guys can address this problem that's not a way to do business at all. It is currently 10:02 pm while I'm writing this and still no delivery. Thanks

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J
8:40 pm EDT

Pizza Hut pizza

Pizza Hut needs to correct their cheese portions on their pizzas! I have to order extra cheese just to get full coverage of cheese over my pizza! I ordered extra cheese today and there were more blank spots on the pizza then there was cheese. if I had not ordered half with black olives this would have been a pizza I would have absolutely returned. This is not a one-time occurrence at the store in Cartersville, Ga. this is expected now and why I have to order extra cheese in hopes of covering the pizza. Because of this I tend to get pizza from other places but because my daughter likes the crust I get Pizza Hut from time to time but it is always very disappointing! Once again today another disappointing pizza!

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6:16 pm EDT

Pizza Hut food delivery

On September 17 at 4:00pm I ordered food online from pizza hut, 10 minutes later I was called by an employee and told I could not order what I had chosen. At 4:20 pm I ordered something else (order number:3170917152105001182012384 ) and I was told my food would be delivered by 5:00pm. Around 5:25 i called the store(+[protected]) and asked what was the issue and was told my food was on the way. At 5:45 I called once again and was told I had to wait and there was nothing they could do to speed up the process. At 5:50pm the employee called me back and told me they cannot deliver my food due to the fact that it was not more than $8.50, which was not true because my order was $9.38. I explained to her that it was very unprofessional and she dismissed me by telling me "okay... Have a good day" I am disgusted by how unprofessional and the blatant disrespect I was treated with today.

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6:06 pm EDT
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Pizza Hut poor delivery/horrible manager skills/cold food/service sucks!!

My husband and I order from the pizza Hut off Dorchester Rd in summerville sc we placed our order at 430pm on Sunday and we didn't receive order pizzas till 10 mins till 700pm. We also ordered the lg 7.99 order online special needless to say it wasn't 16 bucks it was 27 and some change so right there is a HUGE issue let alone we ordered at 430 and it didn't come till almost 700. Second of all my husband called and asked what was taking so long and the manager was unseemly rude and hung up on my husband, third of all we got our pizzas it's when we opened the box the cheese was burnt, the way it was cut looked like they just hacked it up, the one pizza looked like someone took a bite outta the top of it! Then their manger never called and told us it was going to be a 2 hour wait nor did she even offer us to refund our money! Totally unacceptable and uncalled for I don't know about you but that's not how you treat ur customers nor how u run a business! I WILL NOT EVER ORDER FROM ANOTHER PIZZA HUT EVER AGAIN! You have lost my husband and I's business and I will be sure to report this store has well!

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5:36 pm EDT
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Pizza Hut service

To whom it May Concern;
I went to Pizza hut for your advertised 2 medium pizzas with two topping @5.99 each or 1 large for 7.99.
We went to your Hardscrabble location .
We ordered two medium pizzas with one pepperoni and extra cheese and one with mushrooms with extra cheese. They tried to charge us 24.00 saying the cheese was extra and that the advertised price was for on line orders? Ive
watched you commercial on TV nothing says must order on line. In any event we changed to large pizza half mushroom and half pepperoni they still tried to charge us 24.00. When I and again question how could this be? The young ladies were very rude and was deliberately being exceptionally rude. I was 1st told its 1.00 extra for extra cheese then another young lady come out saying it was 2.00 more per pizza. Seems like your employee either can't add or don't have a clue what you specials are. I have never ever had a problem at any other Pizza Hut which we have frequent many times over the years. I can assure you I will be taking my business else where. FYI hundreds of Pizza places to choose from, After reading the reviews on your establishment, I can assure you you'll be out of business before long. I suggest you hire employees that are better trained and have better customer service. I just hope this reaches the corporate office. I myself was a franchise owner in the past for another company and can assure you my business would have been taken with this kinda of customer service and not selling at the advertised price.
Sincerely,
Mr. E. Valley

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4:46 pm EDT
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Pizza Hut customer service

I visited my local Pizza Hut in Monroe Ohio which I do often. My Daughter placed a to-go order of 4 lg. Pizzas. I expected them to be 10$ but she was quoted 58$ and change. She contacted me to let me know they were not 10$. I called and talked to the store clerk who took the order and asked if they still had the 10$ larges. She answered yes, so I proceeded to ask about the order my daughter placed. She told me that since the special wasn't asked for it wasn't put in that way. I told her I have never not been offered a deal/special when ordered. She got the Manager for me and the Manager was able to apply the coupon no problem. She did say(the Manager) for future orders to ask for specials cause there are alot of new people at the store. I really don't think as a customer that I should feel like I have to do the work of the associate . Also, I feel that if I would have not questioned the amount, would the coupon been applied and the additional money (18$) ended up elsewhere. This town has 6 pizza joints and Pizza Hut is our favorite but reconsidering now. Sept. 17 2017 @. 5pm

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Ms. Colon
, US
Sep 17, 2017 11:53 pm EDT

By far the worst service provided at your location in Philadelphia, PA, at 6613 Frankford Ave. I have have multiple stories of bad service at this location. On two separate occasions while attempting to eat in at this location, me and my party had to walk out due to lack of service and the extremely long wait even just to have receive a beverage. My most recent experience was waiting more than 50 minutes for my order that was previously called in for pick-up, turned out to not even had been prepared. After wasting all that time, I requested a refund. Staff was blank and made no attempt to resolve the issue and make it right. Looked at me and my fiance as if we shouldn't have been upset. Meanwhile we sat there patiently while other customers walked in and out with their order. We were so angry to have wasted all that time. Time that we did not have as my fiance works nights. Again we gave that restaurant a chance and they continue to be the worst pizza hut restaurant. Someone needs to make some changes, meet with the employees at that location and find out what is going on. Not to mention it's always empty, clearly there is an issue there. Yet even with being empty they still could not provide substandard quality service. It was extremely rude and inconsiderate. I most certainly will never return and have no issue sharing my horrible experiences at this location.

Pizza Hut In-depth Review

Overall Rating: I would give Pizza Hut a solid 4 out of 5 stars.

Website Design and User Experience: Pizza Hut's website is clean, modern, and easy to navigate. The user experience is smooth and intuitive, making it simple to find what you're looking for.

Menu Variety and Options: Pizza Hut offers a wide variety of options on their menu, from classic pizzas to specialty creations. They also have a good selection of sides, desserts, and drinks to complement your meal.

Food Quality and Taste: The food at Pizza Hut is consistently delicious. The pizzas are always fresh and flavorful, with a good balance of toppings and a tasty crust. The other menu items are also of high quality and taste great.

Delivery and Service Efficiency: Pizza Hut's delivery service is efficient and reliable. The food always arrives hot and on time, and the delivery drivers are friendly and professional.

Pricing and Value for Money: While Pizza Hut is not the cheapest option, their prices are reasonable considering the quality and portion sizes. The value for money is good, especially when taking advantage of their deals and promotions.

Customer Service and Support: Pizza Hut has excellent customer service and support. Their staff is friendly and helpful, and they always strive to resolve any issues or concerns in a timely manner.

Online Ordering Process: Ordering online from Pizza Hut is quick and easy. The website's ordering system is user-friendly, allowing you to customize your order and choose your preferred delivery or pickup time.

Special Offers and Promotions: Pizza Hut frequently offers special deals and promotions, making it even more affordable to enjoy their delicious food. They have a variety of options, including meal bundles and discounts on specific menu items.

Accessibility and Locations: Pizza Hut has a wide network of locations, making it easily accessible to customers across the country. They have both dine-in and delivery options, ensuring that everyone can enjoy their food.

Health and Safety Measures: Pizza Hut takes health and safety seriously. They follow strict hygiene protocols and have implemented measures to ensure the safety of their customers and staff, especially during the current pandemic.

Environmental Sustainability Initiatives: Pizza Hut is committed to environmental sustainability. They have implemented initiatives to reduce waste, conserve energy, and promote recycling. They also use eco-friendly packaging whenever possible.

Social Responsibility and Community Involvement: Pizza Hut actively participates in community initiatives and supports various charitable organizations. They regularly contribute to local causes and strive to make a positive impact on the communities they serve.

Customer Reviews and Feedback: Pizza Hut values customer feedback and reviews. They actively listen to their customers and use their feedback to improve their products and services. They also encourage customers to leave reviews and provide feedback on their website and social media platforms.

Mobile App Experience: Pizza Hut's mobile app is user-friendly and convenient. It allows you to easily place orders, track deliveries, and access exclusive deals and promotions. The app is available for both iOS and Android devices.

Loyalty Program: Pizza Hut offers a loyalty program called Hut Rewards. By joining, customers can earn points for every dollar spent, which can be redeemed for free food and other rewards. It's a great way to save money and earn perks.

Payment Options: Pizza Hut accepts a variety of payment options, including credit/debit cards, cash, and online payment platforms. This makes it convenient for customers to pay for their orders in their preferred method.

Corporate Information and Background: Pizza Hut is a well-established pizza chain that has been serving customers for decades. They are part of the Yum! Brands family, which also includes other popular fast-food chains.

Contact Information and Support Channels: Pizza Hut provides multiple support channels for customers to reach out, including a customer service hotline, email, and social media platforms. They are responsive and attentive to customer inquiries and concerns.

Conclusion and Recommendation: Overall, Pizza Hut is a reliable and delicious option for pizza lovers. With their wide menu variety, great taste, and excellent customer service, they consistently deliver a satisfying dining experience. I highly recommend giving them a try for your next pizza craving.

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www.pizzahut.com

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