Pizza Hut
reviews and complaints

I didn't open the box until I got home & when I did it looked like they slapped everything on the pizza and just threw it in the box. I ordered from there plenty of times but lately they haven't been serving the pizza like they should. It's disgusting & makes a person not want to spend their money on anything from pizza hut. I was very disappointed.

Why does it take soooo long to deliver a pizza? Almost 1.5 hrs? Seriously? By the time the driver got here, the cardboard box was wilting and falling apart from being humid for so long in your driver's car. The box was definitely warmer than the pizza was. It tasted day old. I very rarely order dinner out for my family, but we are in the process of moving. I am EXTREMELY let down! I should charge you for making me wait so long for crappy, cold pizza! I think a refund is in order. I will be happy to provide you with all of my online ordering info. Shame on you for serving your product this way!

I contacted the business on the evening of April 17, 2018 to inquire what time the store closes, so my husband can pick up pizza on the way home from work. I was informed by one of the staff that they stop taking carry out orders at 10pm and the latest we could place an order is at 9:30. I called back at 9:20pm to place the order and was informed by a member of management that they stop taking carry out orders at 9pm. I was provided incorrect information and the young lady lied about the information I was provided. I have children in the home and other arrangements could have been made to pick up the pizza. In addition, we called the corporate line and it stated they stop taking carry out orders at 10. If a services offered for a certain time, it should be followed through. This is bad business! 2105 Sherron Rd. Durham NC

Last night I placed an order, when it finally got to me. The order wasn't what I expected. It had marinara sauce. I REQUESTED Parmesan garlic. I said no crust flavor . And there was still garlic on there. I felt sick to my stomach. Didn't eat my food. And to top it off the delivery driver. Never gave me my 5$ back in change ! I saved the pizza and went up to location 1360 crosstimbers. And the manager did not handle my situation instead she stood there smoking a cigarette in my face got an attitude and said there's nothing she could do. I'm beyond angry at this point.

I went to the store at night around 10 and I ordered medium pizza when they took money from us then after few minutes manger said we don't have medium then I said I go to different pizza place they said we can provide you large we said ok they took extra money from us and when we ate their pizza it was so bad and I left slices and I requested them from slice box then manger came he was idiot don't know how to talk with customers he said get out from store I will call the police really bad experience at pizza place that store locate in union city and located in Decoto road manger name jay such a idiot 😤

I live in Fayetteville NC on Ramsey St less than a month ago I ordered food from there and they delivered it to my house because I am only 3 miles away, today instead of ordering online I called and they told me in a very rude attitude that they don't deliver here, this is bad service I am sure you will lose a lot of service because I went to Papa John's instead

My dad called Pizza Hut yesterday. I usually call for him because he doesn't speak English, but yesterday he called and said that they now have a lady who speaks Spanish and was very helpful with him by helping him get the best deal. He now feels comfortable enough to call in his own orders. I think he said her name is Ceci. Anyway thank u guys for getting someone who can help the Spanish speaking customers.

Order a pizza, cookie and a tea for delivery was given an hour wait time for it to be delivered. After the hour was up we called 30 minutes later and magically our pizza was just then leaving yo go out for delivery. We recieved our pizza almost 2 hours after ordering and it was obvious that our pizza had been sitting there. When we recieved it it was cold and stale.

I ordered 2 pizzas one was pepperoni lovers the other was meat lovers I was very angry about my order first of all the pepperoni lovers ended up being a supreme pizza which none of us like, the meat lovers pizza hardly had any meat on it I have ordered this pizza many times and I know it's suppose to have a lot more meat on it then I received please resolve me issue

I made a online order like I do all the time from u all from my account online and I received the wrong order and when I call the Pizza Hut back to let them know it was wrong a man was very rude and kept telling me that's what I ordered. I spend a lot of money with this company and all I needed was the correct order sent out to feed my kids and he kept telling me this is what i ordered. Totally unprofessional and this is experience has really pissed me off and I may just start going back to dominoes pizza. Can't believe I am dealing with this miss on a Saturday evening.

I order a personal pizza that I was picking up. When I got to the store to pick up the pizza I was received by the Manager Consuelo who charged me and stated my pizza was not ready. I stated that it was ok that I would wait. I went to the restroom and when I came back I was appalled by the treatment I witness of this manager towards her employees. There was not one employee who she did not speak to disrespectful to. She was first screaming and speaking to one of the delivery staff about delivering the wrong pizza in a high tone as if he was stupid, then another delivery staff was asking about plates she also spoke to her that way. And again to another delivery staff. Then she went on to speak that way to her cooks. She was speaking down to everyone in a very disrespectful manner. I felt so uncomfortable and bad for the staff, the look on their face made me come home to write this. It is not ok for a manager to speak that way to their employees even less in from of costumers. A manager is someone who is suppose to be a leader, and a leader inspires to do more, to be better and someone who respects their colleagues. Im extremely mad and disappointed that pizza hut a family oriented company would have such a nasty person leading their staff.

Hi!
I submitted a report after a Pizza Hut (Puritas in CLE, OH), said they somehow DIDN'T RECEIVE my order (which makes NO sense, because I received a confirmation number via email)! AND THEN, that it would take another 45 min - 1 hour to carry out that order...PASS. Naturally Domino's carried out the order AND delivered in record time. NO PROBLEMS OR HASSLE, AT ALL.

THEN I wrote to Pizza Hut and the said someone would be contacting me in days.. AND STILL NO RESPONSE..UGHHHHHH.

Here is the email I received from them MONTHS AGO:
SUPER generic:

---
hayley Koustis,

Please accept our sincerest apologies for your experience at one of our restaurants. Your comments do remind us of the constant efforts we need to make to satisfy our customers and the work we need to do to make sure every guest has a wonderful experience.We will use your feedback as a tool to help coach our team members and improve our restaurant operations.

We have forwarded your feedback to the above store leadership team responsible for this restaurant. They will be in contact with you within the next 3 business days at the phone number or email address you provided.

Thank you again for bringing this to our immediate attention. With input from valuable customers like you, we are able to resolve situations that might otherwise go unnoticed. Please do not hesitate to contact us in the future regarding any matter.

Sincerely,

Pizza Hut Customer Service

I ordered online, not knowing they had recently stopped delivering to my house after dark. Once I realized they weren't coming, I called back and they told me they tried to contact me, but there was an old number attached to my account. The manager told me the money would go back on my card when they cleared all the checks for the night. This was on Tuesday April 3rd. The next day I called back and they told me that it was my card company that was holding the money still. After taking to my card company, they said the holdup was on Pizza hut's end. I talked to a different manager today and she told me there was no way I could talk to anyone in corporate because they were just going to send an email to the store telling them what steps to take. I can't believe that it's taking this long to get my money back... It never takes this long for the pending transaction to go through when the money is coming off the card, so I don't understand why it's taking so long for me to get it back. I couldn't even order something else to eat that night because my money was gone. $30 may not seem like a lot to some people, but now that my card has been down to $2 the whole time I've been waiting to get my money back, it's a lot to me...

I've had to contact my local Pizza Hut on three different occasions because they tend to tip themselves after I've tipped them cash. I always keep my receipt and check it against my cc the next day. I've contact the store manager who gives me the "sorry about that" line and reimburses me the tip, but this time I've had enough! It is against the law for any restaurant/driver to tip themselves after you've put a line across the tip area on the ticket. It's always " I will contact the Area Coach" about this. They've never suggested any courtesy items for my inconveniences.

I will not order from this location ever again. I mean "Come On" 3x's

Hello, I placed a order at the Pizza Hut in Webster, Tx 1801 w Bay Area Blvd. I placed my order by calling the order in. I ordered the pizzas at 7:15, she said it the delivery will be there in 35 minutes. I stayed at the Hilton, I gave her my personal phone number and my room number. At 8:15 no pizza, I called and spoke with the customer service individual, she said it was delivered to 408, not the room number I gave when I ordered. She said she would put comments in for a free large pizza good for 30 days.

I didn't receive a confirmation about the free pizza. The stores in Houston needs to be cleaned up. It is ridiculous that you wait over an hour for pizza and then it is not delivered

Dear Team pizza hut,

Greetings of the day!

My order no:2743745 as per the mail confirmation I got on my mail id, for which I have been deducted the amount of Rs.787/- from my account had been confirmed for delivery. On enquiring from customer care thevorder number never existed whereas I have a mail confirmation of the same.

Kindly immediately do the need full or else refund my amount. 

Regards Mohit Kapur 

Went into the Pizza Hut in Bremerton WA to let my son use the bathroom he had to go so bad. But when I went over to Pizza Hut with my son they said no you can not use our restrooms unless you buy a pizza. My young son had to go to the bathroom so bad, that he didn't make it out of the restaurant before he pooped in his pants and that made him so embarrassed and ruined his whole night. It was really [censor] that your employee had to be that rude and not let my son use the bathroom and made him [censor] himself. My son pooped in front of other classmates while they were there eating with their families. Our son cried all the way home and cried himself too sleep cause he was so embarrassed. No parent should ever watch their child feel that way or [censor] himself in front of all those people. We eat there all the time but not after the horrible and rude service we got about our young son using the bathroom. And your employees need to better cover themselves especially females. And never reduse service to anyone even if it's just to use the bathroom.. We would like someone too contact us about our recent experience there.

I've odered pizza it was late more then an hour & when i received it; it wasn't fresh at all there were guests at my house i was so embarrassed to gave them those pizza's
After that, when i called complain center of pizza hut the guy how was dealing with the complains he listen to my complain n cut the call on my face. After 5 min. when i called back he said the phone was cut bymistake and he cut it again. For the third time when i called again he cut the call

Is this the way to deal with the customer's complaints?

I was overcharged again. The first time I was overcharged I just chalked it up. Then the several other times I just didn't have time to turn around and go back to argue. This time I am speaking out. This is getting redicukois and Lisa at this location doesn't make things any easier. Total price should have been $7.49 Not $9.49. This issue is now getting aggravating and old people!

When receiving my order my pizza and cinimmon sticks we're cold. The pizza was not even cut correctly and the box's were not even hot. I paid $18.66 for food I expected to be hot and it was cold. I would like my money back and replacement for my order for this being cold and having to heat it up to even eat my food. Money comes hard for a single parent and this seems like a waste of money when food is received not hot as you expect it to be.