Pizza Hut
reviews and complaints

I ordered 3 larges pizzas online while sitting in the store (State Bridge - Alpharetta GA). While in the store, my husband wanted to change his order so the clerk deleted one pizza and then added 2 mediums. I got my order and went home. When I got home, I realized my husbands pizza was missing the pineapples and my daughter Hawaiian was the pineapples. I have the electronic receipt of my order. I called the store and spoke to the manager (Friday 11/9/2017 @ 7:45 PM) and he basically told me it was my mistake i didn't order pineapples. I then told him my order shows the pineapples and his clerk took the other order and we told him pineapples. So if there was a mistake it was on his end. He yelled he would give me a $5 credit or I would have to come back with the pizzas, let him check It and then if he feels it is wrong, he would make It over. I am throughly disappointed at his managerial skills and how he was belligerent and unprofessional. He even cut me off as I was speaking and then hung up on me. I will NEVER deal with this Pizza Hut! I would appreciate someone from this corporation contacting me in hopes of resolving this issue and demonstrating his behavior is unexceptable.

On November 9, 2017, I placed an online order for a large Supreme pizza and Hershey's cookie from the Laurel, MD store at 13929 Baltimore Ave
Laurel, MD 20707. An hour and 20 minutes later, the pizza arrived and the box did not feel hot. I told the delivery driver. He said that the pizza was hot. Once I opened it up and sampled one slice, it was not hot at all! I immediately called the store to complain and was offered a discount on my NEXT purchase. I told her that it would not help me with my cold pizza today. She agreed and offered to send me another pizza. I accepted and asked could it be delivered quickly as a priority and she said that they could not. At the time of this email, I have been waiting an additional 80 minutes for the new pizza. I have called the store about 5 times with no answer and was placed on hold for 5 minutes with one answered call. This is completely unacceptable and I will not order from Pizza Hut again! Customer service is a lost art for them.

I placed an order over 2hours ago to be delivered to my place of employment Hardees, after not receiving food for such a long period of time, I call they said they had a rush and would get it straight out to me also throw in a free Pepsi well it's going on 3 hours and still nothing this crazy my name isJennifer Hargrove the name the order was placed

I ordered a thin crust pizza for carry out and was told it would be thirty minutes and I arrived in 25 minutes to pick it up and paid the cashier and was told it would be awhile. After another 20 minutes I went up to the counter to inquire where my pizza was in process and was completely ignored until after another 10 minutes I yelled loudly that I needed some assistance and was ignored after yelling this three times someone finally came and checked and said my pizza hadn't even been made! I asked to cancel the order and the employee went to get the manager I guess and I was left to stand and wait again and finally 55 minutes after we ordered I was told it was in the oven and did I want to wait! I was not offered any explains, nothing . I was not offered any compensation for the mistakes or wait. It was the most horrible experience. The employees were rude and oblivious to what was happening around them. I will not be buying from pics hug again

Called to order a meat lovers pizza after a long day off work on Newberry, SC and the pizza and customer service I received was unacceptable. I called at around 8:30 and received the so called pizza at 9:45. The pizza liked like it was dropped and tried to be put back together, also the driver forgot the drinks and said he had something in his car.

I had to came all the way up to order pizza for my wife and child, because i kept getting hung up on, i always order from you all never had any issues until i came to this location. one of the galls im not sure who but it was an older lady she may have been a store manager. i ask to speak with about being hung up on and she said she was too busy to help me and was very rude about it. where i was standing she didnt look too busy to fix my order. i will never order from this place again you guys are too unprofessional and very rude. im very disappointed with pizza for you guys to be so popular your customer services are janky...this is the parklane location i should of known something wasnt right when i seen two employees outside smoking right in front of the entrance where customers come to order food

I submitted a complaint on your Pearl, Ms. Store and was sent two free coupons. Thank you for adhering to my complant and trying to keep your customers. I really enjoy your pizzas. When I went to location to get my free pizza, I was treated rudely by the customer service representative. I have been in customer service for over 30 years, and have never treated anyone with disrespect. She acted like I did something wrong! Sorry this location needs improvement in customer service. Again thank you for the coupons, but don't know that it's worth rudeness.

Initially I placed and order a few weeks ago and it was delivered late. I received and email to have a free med pizza and also had a credit on the account because when I did get my order the wings were not in there. My son does not eat pizza so needless to say he did not eat that night. On 11/8/17 i called to place an order at the Washington rd location in Atlanta Ga around 8:00pm. The young lady who answered the phone was really rude and so i decided to just cancel my order and told her to just take the credit off of my account because I will no longer eat at another Pizza Hut. This was yet again another inconvenience for my family and I. This is unacceptable and I hope other people have had better experiences than my family

I created my favorite pizza. I order it at least 1 time per month usually 2 times.
I cannot save and reorder, in spite of what they tell me. I cannot reorder online and I don't like being [censor] at for calling the order in on the phone. This has happened 4 times.
Tonight I decided it was easier to just buy a supreme and had a coupon for 50% off.
I could not place that order because I didn't spend enough money to have it delivered.
It is blatantly obvious that Pizza Hut does not want my business.
Be aware, since you have been so obnoxious about my attempts at placing orders, since you have been so obnoxious about my ordering what I want, since you refuse to serve me unless I spend even more money to get insulted by your people taking the order, I have no desire, no need, no want to do business with you and will do my best to make sure everyone who will stand still for three minutes will hear about how you DO NOT want business.
You DO NOT want to sell pizza, and I would not trust your employees to not spit upon my pizza for making your employees build the pizza and deliver it.

I ordered two large pizzas, one medium, and broadsides by phone for me to carry out. I live outside of the delivery area and takes 15 to 20 minutes to get there. I was informed it would be a wait of 25 to 35 minutes for our order to be done when it was placed. I waited 15 minutes before leaving, then arrived and waited behind another vehicle in the drive-thru pick up the lane for an additional 10 minutes. The young girl Stephanie, was very professional and polite when I finally reached the window, I was given the total and handed her my debit card. She returned quickly with the slip for my signature and while I was signing an older man came to speak to her. I heard her ask, "why would I do that?" She never returned to the window, he came and grab the pen and clipboard with the signed slip, placed it inside the window and the told me "There was a problem with your order, it's not ready since it had to be remade. It will be another 25 to 35-minute
wait." I then asked him, "why did no one call me to let me know." It took me 20 minutes to get here."
After a brief silence, he laughed and said, "I am just kidding. It is a joke". I told him I did not find it funny, nor did I appreciate being treated like this." I asked to speak to his manager, and he replied, "I am the manager." Once he realized I was going to make a complaint he kept apologizing to me, over and over again. If I did not have hungry children at home, and I had not already paid for the pizza I would have told him to keep the pizzas. How could this person be a manager? The workers under him must be miserable and afraid of standing up to him. This happened on 11/04/17 at 06:12 pm. The following day, I looked at my banking account and was not surprised to see that I was charged twice for my order. I quickly got hold of my bank and the second charge of $34.77 was credited to my account. At this time, I am not confident that anything will be done to resolve my issue. We live in a very small town, and if he remains working as an employee there will be no way I would trust buying food from this, the only pizza placed within the 45-mile radius again. I do want a refund, a lifetime of free food is what my daughter says will be fair. Is it too much to want to be treated with respect? We are of Native American ethnicity, maybe that's why he felt he would get away with it.

Pizza hut in north Muskegon mi 49445 has been a restaurant my family has been using for many many years. The last few months have made me not want to return. It is ridiculous that I can purchase a medium deluxe pizza for 6.99 but if I want nothing on it but extra cheese I am charged 2.00 more. 2.00 extra on a pizza that only costs 6.99 is a total rip off. I was charged this up charge 3 different times and never once told about it until I finally noticed and questioned them. There were no apologies that they had been ripping me off by not telling me. I wouldn't even have to ASN for extra cheese if you put enough on to begin with. I see holes all over the top of the pizza when j get only cheese because there isn't enough yo cover the top. Little Caesars and dominoes plus many others put way more cheese on to start and if I ask for extra there is no charge. Keep it up and they will become me new favorite.

I ordered a large stuffed crust pizza on 11/6/15 at 7:30pm from this location. Order number 3171106193038001184007881. When I went to pick up my pizza I was told by the female cashier on schedule that night that there was no order placed for me. I gave her my name and phone number. I returned home and called Pizza Hut at [protected] and let them know that my order was not found at the Winchester Rd store even though I received a confirmation email. The employee on the phone called the store and the female cashier that spoke to me at the store earlier answered. She first told the employee on the phone that I asked to have my pizza paid for. I let her know that isn't what happened. She clicked back over to the female employee in the store who then told her that I never came for my pizza. I hung up and returned to the store, frustrated at this point. I spoke to the same cashier when I entered the store. She found my order, and gave it to me. I received no explanation or apology for the inconvenience. The only thing she said to me was that my pizza was covered when i tried to pay. I come to this location regularly and have had this cashier before. She has never given me issues like this, so I would love to know what happened this night.

Hi I ordered online pizzas and cinnamon sticks got there paid for my order which wasn't ready I then observed the young lady to go straight from the cash register to the cut table no hand washing or anything I then asked the Mgn and no apology or anything just told her to wash her hands but she still didn't listen she continued cutting and boxing pizza he still had the nerve to ask me did I just want the order or him to make it I was so upset cause he did not acknowledge me as the customer or even try to apologize or such and left still upset but I still went to another store and purchased some

Hi, i ordered two regular pizza via online for my family which includes kids on 7/11/17 at around 9pm. While, serving the pizza for kids my mother noticed a piece of plastic which was probably cooked together with the pizza (based on the appearance). This is really ridiculous as it was a big piece of plastic and I am curious that the staff did not notice it. As a doctor, i am really concerned in this matter as it i am pretty sure that the chemicals from the plastic had already been mixed with the pizza and that pizza was almost being served to the kids. How good is the quality control service that pizza hut is dealing with?.
Furthermore, i called and spoken to the HQ manager in charge (name not to mentioned here) at around 10pm and that person said he will contact the branch manager in-charge of the outlet that delivered the pizza. After almost an hour waiting, i didnt receive any call from anyone. I called back the HQ and requested for the branch number. Then, I called the branch and spoke to the manager on duty (name not to mentioned here), surprisingly the manager on duty was questioning me on what was my complaint. I never knew pizza hut communication service will be this efficient. And again I had to explain the same thing to the branch manager. After almost one hour dealing this, the manager then told that he will replace the pizza immediately which i really felt useless for me to accept it as the time was almost 11pm and its time for bed and not dinner.
I am really disappointed with Pizza Hut, the service and how quick they respond to a complaint. I take this matter serious as it involves health concern of the food served for kids.
I am expecting an effective respond and action from the management team regarding this matter. Do revert to me as soon as possible. Thank You.
Regards.

I made an order through your store at 2508 Preston Hwy, Louisville, KY 40217. Last time I ordered from them, over a year ago, they never delivered my pizza. An hour later, I finally called to find out what was going on with my order and they said, "sorry, we don't deliver to your area." They had never bothered calling me to let me know that I wasn't going to get my order.

Last night, I decided to give the store a second chance. I ordered my pizza at 6:40 pm when my sons and I put on a movie. Your app quoted me a 25-35 min wait time. After an hour, I called your store to find out if they were ignoring my order, again. The woman who answered the phone said it was out for delivery. 45 minutes go by and I still didn't have my order. I was about to call the store again to cancel the order when your delivery guy finally arrived. When my food finally arrived it was cold and missing items, like the sauces for the wings and breadsticks.

Typically, I won't waste my time complaining about a delivery service. I understand that stores can get backed up, and there can be unforeseen delays. I understand that things can be forgotten in the middle of a rush like that. But, put everything together, and the service was completely unacceptable. I was charged $30 for cold food that was late, and not even my complete order. On top of it all, the woman answering the phones lied to me about my order being out for delivery; and, when I called back to the store to complain to a manager, I was left on hold for ten minutes before I finally hung up.

I won't be ordering from your stores anytime soon and I'll warn my friends to stay away from the terrible service at your store.

Respectfully,
Alec Betz

Tried to order pizza November 4th by phone at your Rainbow City Alabama location no one would answer phone when they picked up they hung phone up it was around 630pm to 7pm. I had been sick before so i had to get dressed go down there. There were no customers inside . When i got approached i told the man could have been manager that i had been trying to call he started getting smart saying phone had been ringing off hook and all he had was thin crust pizza which was on a Saturday night.I just said never mind and walked out door tripped nearly fell on rug and all my change in wallet fell out on ground so I had to pick up. He never came out to check on me I was so upset. Left withNo pizza and was driving through Burger King to get food and your pizza hut truck was behind me ordering food in line. Real busy huh! It is a shame you cant call and complain no one will answer Customer service phone either. Many more times doing this to customers and you will close because Iput on Fb and everyone else commented and has had experiences in this store. I will change pizza place for sure.

This is the second time this pizza hut has provided me a terrible pizza. This time, in particular, Friday, November 3, I had ordered a stuffed crust pizza on the mobile app. I picked the pizza up within the 10-minute window they provided, but the pizza was barely warm. Upon arriving at home I learned that the pizza was definitely not stuffed crust. I double checked my order and I had indeed ordered stuffed crust. I had to drive all the way back to the store and wait an additional 20 minutes for them to make me a correct pizza. They did offer to provide me a credit attached to a phone number, but they didn't offer the pizza for free that night for my trouble and I have no plans to ever use that Pizza Hut again, so the credit is not very useful to me.

The store manager by the name of (Marie Hudson), and an delivery driver (named Kelly Denman) have been stealing money from loyal customers, writing in fake tip amounts on various receipt. This has been on going, but the district manager has yet to look into this matter. Issues at this location has been swept under the rug and no actions have been taken. They have been going against the companies policy for quite a while. Kelly Denman has been using the store managers password to steal money, and also hangs up on customers over the telephone. Also, Both have been stealing food, drinks, and making money off of it with customers going against store policy. There is discrimination and favoritism that has been on going and the company reuses to look into this issue. There should be a secret customer that comes in the store more often, or the district managers at this stores location should be more active and check in on their employees more often. The manager at this location should be demoted or terminated, as well as the delivery driver (Kelly Denman) for discrimination and favoritism, and as well as stealing from loyal customers.

On Sunday, November 5th around 5:13 pm I order a thin and crispy pizza (carryout). After ordering my pizza I went to pizza hut to pick it up. My order was $11.15. I paid the cashier and then she gave me my pizza. I opened it up to find a pizza i did not order. When I told them i order a thin and crispy pizza and it said it on my receipt their response was, "OH WE DON'T HAVE THIN & CRISPY). So they were going to intentionally pass off a pizza i didn't order knowing they didn't have what i order. Why would they make it or just call and say we don't have thin & crispy today. Needless to say i was very upset at how it was handle and they had no care in the world. Is this how you do your customer this was an intent to deceive and fraudulent. Just to make a sell pizza hut is willing to deceive their customers. WOW! The Store was located at 11114 Flatlands Ave Brooklyn, NY 11207 Phone number [protected].

This order was absolutely terrible on 11/2/2017... And manager was rude and i got jipped out of my order that was a remake an i waited a hour and 45 mins for 2 meduim pizzas. No breadsticks when my receipt said. 2 large 2 topping pizzas with breadsticks for 19 99. And the remake was worse then what i paid for

Not cooked all the way
Brunt breadsticks no marinara
No buffalo drizzzle
On 11/2/2017

The remake how ever on november 4th 2017
No breadsticks at all
Got 2 mediums instead of what i wanted to be remade and then tried to give me a 10$ credit but i spent 20$ well 19.99 rather... Im extremely not satisfied