Pizza Hut
reviews and complaints

I came in to eat the buffet at pizza hut in Harrodsburg ky and when I go to pay 18 dollars for 2 buffet and 2 drinks I watch shelly the manager put the money in her pocket without ringing anything in or giving me a ticket or receipt. That's stealing. Heck could least gave me a discount since there stealing pizza hut money. Then I heard her tell the bigger guy that they can pay there bills now..

Im probably not going to make any sense because this experience just really irritated me. Just when you think bad customer service couldn't get worse, you get none at all. My husband and I walked in to the Pizza Hut on 1804 Mainstreet in Dunedin Florida to have a chat and enjoy our evening at our favorite pizza spot, when the cashier greeted us with "its for delivery right?" ... I responded "Actually no, wed like to dine in"... since it was only 8pm. The cashier rolled her eyes and hesitantly said "well I was going to start cleaning up so...". It rubbed me the wrong way but i got past it. Basically to make a long story short, we ordered 2 personal pizzas and a soda. She told us 10 mins so we waited. No big deal. 10. 20. 30 minutes go by and nothing! Meanwhile some guy walks in asking for leftover wings and took 2 bottles of soda... cursing and what not. At this point we are so offended and stand up by the counter to see if maybe we were forgotten about. The lady had the nerve to tell the guy making the pizzas "watch out they're standing right there". Seriously? I couldn't believe this. For 2 small pizzas! I really hope I get a response. That staff was ridiculous. NO ONE acknowledged us.

I ordered a personal pan pizza with breadsticks. I ate the personal pan pizza. When I opened the package to eat my bread sticks they weren't made properly and were not browned at all from the oven. I took the bread sticks back to Pizza Hut to make a complaint to the manager. The manager was rude and kept telling me that the bread sticks were done. I told the manager that I didn't want the bread sticks he gave me. The manager informed that I couldn't get my money back because Pizza Hut don't refund money back to their customers. I wasn't offered another order of bread sticks which should have been the right form of action from the manager but it was never offered to me. I've eaten Pizza Hut pizza and bread sticks for over 50 years of my life. I've never seen bread sticks look the way those bread looked that came with my order from the manager on Thursday, July 19th. You've employees working by themselves and really don't know how to prepare food properly for your customers. That is not good business. I'll never view Pizza Hut the same way again. Pizza Hut #032595, 5675 Rising Sun Ave., Phila., Pa 19120, [protected], Manager on duty, Artise. I thank you for your time and assistance.

I went to the cashier to pay my bill and she said (hi my name is shelly how was everything) I said it was great, the food was great, the service was great everything was perfect. Shelly said, that's great glad to hear that. Its 32.87 . I gave her 50 dollar. Then I set there and watched her put the money under the keyboard, open the cash register and gave me my 17.13 form
the 50 dollar bill I gave her. As I walk to the bathroom before I leave ice see her pick up the keyboard pick the $50 in her back pocket. Then walk over to the other guy kinda big think i heard her say here kevin put this toward our car payment. Crazy, she's obviously Robbing Pizza Hut blind, oh well none of my business I just thought maybe the pizza hut owner should know.

Hi my name is Mercedes I order online for delivery while at work it was a stuff crust large 2 topping pizza and lets just say the taste and the tuff over cooked pizza is not what i order im at work over night so no way i can take pizza back to the store i paid $14.94 for some crap this is bad unacceptable please contact me soon email is [protected]@gmail.com and my number [protected] and ticket #68 I Unit #004542

This company does not care about its employees. I've been promised to become manager since I've came back to Pizza Hut for about 2 to 3 months now. I was still waiting and they kept saying two weeks ohl another 2 weeks and it still never happened. And then I called in one day and told them I was going to be late or that I wasn't going to be able to show up and the morning manager had answered the phone and said he would pass on the message. I got told that it was job abandonment and I got let go. It is fine that they laid me off but it's not fine that they tried to say that I abandoned my job because that goes on my job record and it is false and untrue. All over a 4-Hour shift. Every time there was a store issue like the AC not completely working or the work area that was broken they did not want to fix everything because they had to pay out of pocket. Many employees have been or could have been hurt by the work area we were in, but they refused to fix it. I've worked for this company for a little bit over 3 years and they treated me like crap. I do not suggest this job to anyone they try to pay the lowest they can hourly. But I would recommend to teenagers still in high school, because of pay and hours is all that's good for them to balance school and work. But they are not as flexible as they try to advertise.

The last two times I have gone to Pizza hut in Cottonwood AZ, ( 6/25/18 & 7/16/18) the manager has closed down the buffet before 1:30 PM. On the 26th of June there were 8 of us who went as a part of our work group, and the Manager Todd told us that the buffet was closed even though we had called in advance, and arrived at 1:15pm. On 7/16/18 I was out with my daughter and two boys, we checked online to see the hours of the lunch buffet and it is advertised for Cottonwood as being in operation till 3:00 pm, so we stopped hopeful to catch the buffet. We were greatly disappointed to arrive at 1:25 pm and find the buffet over everything cleaned up. No one around to ask or greet us, we walked out. I had to explain to my boys that we would be unable to enjoy the buffet, as I had promised, which they had been looking forward too.

I, Ajit Yadav am a resident of Maya Garden City, Zirakpur. I called up the customer care no. [protected] at 10:25, 18th Aug and ordered three veg singles pizza (onion). The order was taken by a representative named "Amit Srivastav" as told by him. After waiting for 20 minutes when I didn't receive any call back from any Pizza hut store. I called back again customer care and asked for the status. The representative answered that he couldn't fetch the my order details and gave me the contact no. of the Zirakpur PHD store as +91-[protected]. I called the above number 4 times but nobody answered. By that time, it was already 11 o'clock and I could do nothing as the stores get closed. I felt helpless and angry at the same time. Its one of the worst experience, I have had. Later night, I went looking for some dhaba on the streets. Pathetic service!, as I can claim. Waiting for your prompt reply on this

I'm a loyal customer to pizza hut I should not be going through this every experience from this store is unpleasant and whoever takes orders does not take them well pizza always don't have toppings I ask for pizza always late and cold I'm very unhappy with the customer service skills and knowledge please let me know there going to lose alot of business

I went to your store in Georgetown, IN the other day and when I got my daughter out of the car she asked me, "what's that lady doing mommy?" When I looked to where she pointed I saw a girl in uniform sniffing something off a phone through a straw and then walk inside and try to hand me a pizza for my child like nothing had happened. I am outraged! My little girl could have been poisoned if I had taken the pizza your employee touched.

Just wanted to make Pizza Hut Corporate aware of the number of issues at this location. Service is horrible, management is very rude and ugly to customers. It takes forever to get service in establishment and for delivery. The manager is rude to customers and shows NO management skills whatsoever! There are many customers complaining about the service offered here. None of my family will ever be back here. I hope someone or something can be changed here or I am afraid the doors will be closing soon!

There is too many things that I need to discuss I cannot believe that customer service is just a blank number and that nobody will reply and speak to you. This is a bad situation that needs to be resolved I did try to contact the store, and of course they didn't even care didn't even ask for any information. Nor do they offer me a number to get ahold of their district manager.

I had last eaten Pizza Hut pizza about a year ago. Last night my husband asked me to order a Supreme and I ordered a cheese with some additional toppings. Both in pan crust. Also requested extra sauce. Did not receive the extra sauce, in fact there was hardly any sauce at all. The crust was totally different from the last time we ordered a year ago. It was terrible and tough. The pizzas had no taste. I ate one piece and tossed the rest. These two pizzas cost us 34.00 plus tip. We are on Social Security only. I would like a refund.

Mary Crisp
3355 Spring Dr
Doraville, Ga 30360
Email: [protected]@ymail.com

This morning I ordered a larger 2 topping pizza and cheese Bread sticks. The pizza was dry and cold pizza slices were all over tye place and the cheese sticks were burnt. This is very unacceptable especially since I placed the order before the pizza hut opened. This location should be shut down indefinitely. This isn't the first complaint and will not be the last. Check Google reviews for proof.

I ordered pizza on July 1 and it took almost 1 hour and 30 minutes for the pizza to arrive. Once it did arrive I notice that my pizza was not done. It was doughy and the toppings were cold. The second pizza appeared to be a plain cheese pizza cooked with the chicken thrown on top afterwards. It was a disgusting sight. So i contacted the store to be told that they would remake my pizza but it would take an additional 90 minutes to be delivered. The manager was rude & not sympathetic and claimed that she in fact made the pizza, placed it bck in the oven because she notice it wasnt completely done. I requested a refund due to her attitude and her unwillingness to apologize. And was sent to corporate. Submitted a complaint the same day and have yet to hear anything back ...today's the 15th of July

I've ordered twice in the last 2 1/2 weeks from my pizza hut near me on the first occasion my pizza was delivered so dried out and burnt I threw it in the garbage the second time which was today 7/14 I ordered cheese sticks and a pepperoni pizza again they both were delivered dried out and burnt I called the store which is at 4350 66th st n in St Petersburg, Florida talked to a guy named Mark who was so rude I couldn't believe it.I spent almost 17.00 dollars and he said he'd give me 8.00 in credit half of what I spent. As I said this is twice this has happened in the last 2 1/2 weeks! I will no longer order from pizza hut any more not with the quality of the food and rude treatment of customers! Cheryl Moser

I want to make a complaint regarding services provided in pizza hut kluang mall.
There are different tables provided n still empty but however as soon as i arrive n want to reserve for 10 people, they claim they cant arrange the tables cause it will cause discomfort. N they ask me to wait for minutes. Howver when i asked how many minutes shall i wait for, they say they dont know. Cant they estimate the time? Im so dissapointed. It seems like they dont even welcome their customer. Do take action.

Hello I made a order for delivery and I never gotten it. I had to call corporate to figure out the problem.pizza hut switch my order to carry out without informing me. I'm seeing when i can get my refund back. Next time I would like to get a call if they switching it instead of me waiting all night. I'm seeing if you could help me out with the next order for the convenience .

Hello
I place a order for a large pizza with two topping, wings, dessert, and a soft drink. And this was the worst pizza I every had from my local branch. My kids did not want to eat it. The pizza was cold with no sauce. I order a Pepsi and the delivery guy brought a hot Diet Pepsi. I'm so disappointed my kids look forward to pizza Friday and this is the second time this happened. I called customer service and they transferred me over to the store and no one picked up

on July 12, 2018 my family and I went to eat at the Pizza Hut located at 6630 San Pedro Ave, San Antonio, Texas 78213. [protected]. there was a sign on the door advising "Excuse our dust - we are renovating our restaurant". We thought nothing of it and sat down to eat. we had just started eating when a few men starting moving a soda cooler and supplies to the dining area and they proceeded to start to wipe down the floor and then applying grouting to the floor. At this point we stopped to actually take notice of the condition of the restaurant. there were areas with construction tape as well as bottom walls covered with plywood and some walls missing base board and an opening that had a visual of the kitchen.
I have to say that i LOVE Pizza Hut immensely, but today i got sick to my stomach watching the guys grout. I own my own catering company in addition to working for a Designer Cement Tile company. My daughter works at a competitor food chain. we both know the health restrictions. with that knowledge and common sense we know you do not do construction around food. we could not complete our dinner. i spoke with the manager at this time and advised of our concern. he agreed with us regarding the health code violations and was very embarrassed and stated he was only doing what he GM ordered him to do. i inquired as to how many days this has been going on and how many complaints he has received. he said a few, and a few. i asked for the number to Corporate office. He was very courteous. I believe that this matter needs to be looked into and stopped. the store should be closed during construction of any kind. i was disgusted. needless to say i left with a headache and my grand kids with coughs. If your Corporate office does not look into this and put a stop to it immediately then maybe the health department and the local news station should be called notified. The GM and DM of this location should be ashamed of themselves for putting the customers health in danger and ruining our dining experience.