Pizza Hut
reviews and complaints

Went to pizza hut in zanesville ohio with only 4 customers inside which 2 is us and we got crew in back crying about being busy and complaining loud enough that someone isnt here yet.we waited about 30 min for order to be taken which was garlic bread with cheese and bread sticks to start out . of course they messed up and put cheese on the sticks and i hate cheese on my bread would had them remake but probable just complain about it and toss more stuff across the kitchen then finally our pizza comes out it its the worst undone pizza ever wow this place has really went down hill but hey no one cares about it long as you make a dollar selling the trash they make here

I ordered $101.53 and provided a $8.47 tip from the Collierville, Tn location. I immediately called the restaurant because my cheesy bites pizza was burned. The girl that answered said that is the way all of them look. She then said she was unable to refund my order and I would have to call her GM tomorrow. I asked how that worked when I ordered this food to feed my children because I'm home sick. She hung up on me. I called back and a man in the background said tell her we don't give refunds and if she calls again, we're calling the police. This made me very upset because at this point I am only trying to figure out how to feed my children. Calling the police only scares a criminal. I have done nothing wrong. I told her I would call the police for them because I am the one that ordered food that wasn't cooked properly. My pasta was dry, our wings weren't done, this is ridiculous. She said I didn't say that, he did but I'm telling you I can't give you a refund. I told her to come get all the food and give me my money back. She hung up again. I called back and they answered and hung up. I called again and she threatened me again with the police. I said all I want is my food corrected or a refund. I asked her if she wanted me to call the police because they were yelling at me and they stole my money tonight because I didn't get what I ordered. I asked her why she was yelling at me so loud and I'm the one that's not pleased. I asked for her name and the man in the background. She said I'm not giving you any names. I don't have to help you. I told her that I was a business owner here and I will be reporting this to the department of commerce and filing a formal complaint. I am a customer. I have never had to be so upset as a customer.

This restaurant should be closed. The general manager is obviously training the staff that they are right and the customer isn't. The first time I ordered from this location my order was wrong and they offered to fix it next time. I didn't think much of it and I have been ordering from Marco's and Papa John's ever since.

That girl that yelled and hung up on me was extremely disrespectful and ignorant. When a customer is treated that way it reflects on the brand. I will be passing out flyers in my subdivision and others to boycott this location, as well. This behavior will not be taken lightly.

I do expect a refund for this disgusting food and I will never order Pizza Hut for as long as I live.

I ordered a meat lovers pizza with stuffed crust. When the delivery guy came there was no stuffed crust. I called made a complaint they gave me store credit next time I wanted to order. I called them about 2weeks later they can't find it! The manager was rude didn't resolve my issue, told me to call next day so I could talk to manger.. Never talked to him, no returned phone call!

The store in Martinsville, Va has a manager by the name of Aron Lewis. This guy is a nutcase and needs mental help. His attitude is terrible. He refuses to cut on his Air conditioner for his bonus checks. I have heard the customers complaining about it. Spoiling the food. I have had a headache after eating there. I have heard him abuse his employees telling them his way is the only way. He does not need to be a store manager in our community anymore with this style of suffering induced philosophy . I'm sick of people like this getting over on a company and the customers. He is rude, arrogant, one sided and dangerous. I have contacted the health department and labor board in fear to what it is doing to our children and possibly spreading bacteria born illnesses throughout the area. This guy does not have any people skills and honestly uses fear tactics in the minds of employees and customers. I and others will continue to complain until he is removed from this store.

On Sat 7- 1- 2017, my family and I arrived at the Charlotte franchise at 9:50 pm, the door said they were open until 11:00 pm. We walked in, and right away the server had an attitude, and was unhappy we came in. As soon as we were setter, my daughter proceeded to order 2 large pan style pizzas with pork topping and mushrooms, PLUS a large hand tossed supreme. She also ordered a family size garlic cheese bread with ranch dressing and maI nara sauce. The server stated the marinara sauce would be COLD, when my daughter enquired why the sauce was cold, the server commented they were closing when we walked in. My daughter said the sign says 11:00, the server replied, THEY WERE GOING HOME EARLY, but she would make sure the sauce was hot. When the pizzas arrived, there was only the large pork topping, and one large Supreme, in a sarcastical voice the server asked if we needed anything else, when we asked about the second large pork topping, the girl infaticly stated, we had only ONE PORK TOPPING, AND ONE SUPREME. The server started arguing we neve ordered 2 large pork topping. When told other wise, she started to turn around, and said, she would go place the order. The servers name was Kendra, I do not know the managers name, not once did she come out to check on the problems. While waiting for our food, other people came to the door at 10:05, and were turned away because they had already locked the door so they didn't have to wait on any other customers.
Not Google management skill, and very poor server training. Very unhappy overall with my experience. We frequently go to this establishment, but it will be a while before I go back. Instead of thinking about going home early, they should thought about doing somecleaning

The Pizza Hut in Hampton South Carolina needs something done about them. The place is nasty, customer service is just terrible. The management is terrible. You go to dine in with your family (small kids) who are wanting pizza and you get turned away saying there isn't enough coverage when there are at least 6 employees sitting there doing NOTHING. You call into order pizza and they tell you that they are all out of dough. Seriously! Then when you do get an order the pizza is dripping with grease then the dough is old. And you get sick a few hours later from eating it. This is the only pizza place in our town. Something needs to be done with the management and staff there!

I paid for a pizza online your company allowed me to use my last $20 on a pizza for my family for them to call me and say they don't deliver and being that I didn't have a ride they would have to cancel and refund my money yet I haven't received any cancellation receipt and me and my 3 kids go to sleep hungry I am going to the news because you really hurt my family this evening

Hi i just received my food from the pizza hut at 1635 lawrence ave the delivery driver was very rude didn't care i had a new born with me showing attitude saying next time he will spit in my food and i call the store to complain manager and worker laughing saying sorry please do something at this fire everyone there and have a respectful fresh team that respect your customers

I recently(yesterday)placed an order at my local pizza hut for delivery. It had been 35 minutes and I kept checking the delivery tracker and it had only said that my order was received and hadn't even been in the oven yet..so I decided I'd call..I then spoke to Cameron who was very confused at Where my order was and put me on hold..when he came back on the phone he was very arrogant and argumentative with me about how they were backed up(it was220in the afternoon, not a busy time) he then told me that the delivery person would return within20minutes and then they would be in their way..I told him my pizza had already been sitting there 30min at least and by then it would be an hour..he got extremely cocky again telling me that he personally cut my pizza right before he got on the phone and argued about it..this was after he had no idea where my order was in the beginning..I told him why would I want a pizza that had been sitting there an hour if the delivery person wasn't going to even be there for20min why wouldn't you make a fresh pizza..he then continued to argue.i cancelled my pizza and got his name..I have never been talked to do rudely at this place..he shouldn't be working in customer service as he is representing your company in a really nasty way. I'm not sure if the store#but it's location is on Saginaw rd in midland Michigan.please email me back in regards to this.I'm really upset the way I was treated.
Thank you
Tiffany Henninger

Ordered pizza for lunch...waited and waited. Called 20 mins after email said it would be delivered and was told that the driver was turned away. Driver clearly was at wrong address and when I told this to shift manager she said that they would remake it and send it out again and give me a 20% discount. I'm now an hour and a half after I ordered and still they have to make it again and still charge me. That is stupid that she could only discount my order when the driver made a mistake and went to a wrong house. I'm angry and really hungry.

placed an order online, delivery was with in 20 mins got the pizza and it was wrong, made first phone call in and the person that answered the phone tried blaming it on the delivery guy, waited 30 more minutes, still no corrected pizza delivered, called bk a second time, and what do you know, this fool don't know anything about my order being wrong, kept telling me my pizza was delivered correct, I had to repeatedly tell him the pizza was wrong, I mean I had the pizza in front of me. he argued with me for over 10 mins, this place is a disgrace. either get new management to fix this place up, and make sure orders are correct or shut the damn place down. this is not the first bad experience with this store, its happened multiple times, and no matter how much you complain to the manager, it does not ever get any better!

Good day

It's been already about 25 mins since me and my mom took our seats, the servant gave us the menu and me as usual don't let okay at the menu because I know what I'm gonna eat since I'm a regular customer.

There's only one waitress and a lady at the counter

Is the branch is lack of workers? And it's very noisy mat the customers but the kitchen workers. There's about 4 families in the premise but the kitchen is even noisier with the staffs talking and shouting sometimes. I was sitting near the counter which is at the entrance but it's still noisy and very noisy

And we had to shift tables as well because the previous table we sat is said to be the place for keeping things. There was no labels mentioning so. And there's about 4-5 tables left uncleaned with eaten plates and used tissues

And our so called New plates were dirty and dusty together with the spoons as well

I really hope the authority take actions immediately and if this situation continues, they have to close the branch due to lack of professionalism in handling customers and running a branch

Hello I am a weekly customer at Pizza Hut informing Ohio on South Avenue lately the restaurant has been dirty in the buffet is always cold meaning the pizzas I literally have to wait for them to bring one out and grab it while it's hot same with the cinnamon sticks I like to have a little dessert before I leave and they're always cold and there's barely cinnamon on them and then the salad bar started and my boss is usually with me and he likes salad but lately it looks like the buckets are fairly thrown in the ice when we get there nothings cold and there's items mix in with the buckets that are in there there's no uniform at all and just recently a few weeks ago during my visit I got extremely ill at work and I believe it was the blue cheese from the salad bar not sure how long they keep it and take it in and out of the ice but it wasn't good sick for the rest of the day I'm not sure I will be going back but the servers are always nice and always get us what we need it's just whoever is controlling the pizza bar and the salad bar are doing such a great job in many times there may only be one pizza out there and will usually show up between 1130 and 1230

The worst Pizza hut location is that one in Hillside. I ordered 4 pizzas, chicken alfredo and buffalo wings. They delivered everything and forgot the buffalo wings. I called the store and they said its on its way because the delivery forgot it. So I waited like 15 mins. I called again, and followed up, they said the delivery guy was on its way and it will take around 30 mins. 45 mins past and we still didnt get the wings. We called the store for the 3rd time, out of anger we spoke to the manager Deandra. Rather than apologize, she's so rude and even hung up on us. We called again and ask for refund.

Order in another location instead of going here. This location is horrible, same with the staff.

Never again will I order from pizza hut!
I ordered a pizza online for my kids. I paid online.in your terms and conditions it says nothing about the card holder needing to be present with their id and credit card at the time of delivery.
I called the manager at the store but the person who answered told me that the manager was too busy cutting pizzas to speak with me. I was on hold over 10 minutes waiting for her to come to the phone and when I asked for her manager's phone number she could only give me an email address.

I was going to take the pizza for a later time when I was going to be home - but guess what - they voided my order. I was on the phone before the delivery person was even back with the pizza, and if I had not been on hold for 10 minutes waiting for her to take my call, they would have spoken with me before they voided the order and at least saved 1 order.

How can you implement terms and conditions that are not on your website and are not available to view at the time of the order?
Also I have ordered pizza for my kids many times - and they have never once denied service because I was not there with my card.

Sara garcia
[protected]

Why is it that the pizza hut here in Darlington, SC is so slow to say they are not that busy it almost an hour for you to get your food. Then once you get it its always cold. I just dont understand for the many of times i have ordered from here either my food is cold or its either alittle burnt. I dont really get it. Customers should get it for free wen the time is that long or even get a discount. Pizza hut should want their customers to be satisfied and not upset with the sevice they provide. Me as a customer i wont eat anything but pizza hut and i prefer to be satisfied with the service and not disappointed. Right now i am disappointed because pizza hut called me and asked me do i still want my order its almost 11 pm an thats the time they close😣😣😣😣😣😣😣😣😣😣😣😣😣😣😣😣😣😣😣😣😣😣😣😣😣😣😣😣😣😣😣😣😣😣😣😣😣😣😣😣😣😣😣😣😣😣😣😣😣

I was here earlier than other customer. But i didnt get my order. But next to my table, they a bit late than me, they got their order faster than me.
They were no sorry. Nothing from their mouth to say something that can make customers feel better. Plus, keep sending wrong order.
Im 3 pax. Ordered 2 large pan, and 3 drinks. But need to wait more than 1.5 hours on fasting day. It was 22nd June 2017 at Pizza Hut Komplek Pusat Bandar Pasir Gudang.

June 19, 2017
Last nigh my husband and I decided to grab some late dinner we were both craving pizza so decided to order some Pizza Hut I made an order online but since it was already late the order said the store was closed so we just left it like that and decided to go to bed .. While we were getting ready for bed our door bell rang my husband answered the door and there it was our pizza my husband told the delivery boy that it was too late our order was canceled the deliver boy was so rude he says "so what you wanna do about this pizza then" my husband decided to pay for it since it was already at the door as he was paying him i asked him for the Pepsi the delivery boy said it wasn't on the Order and walked away I literally looked at my receipt and clearly it says Pepsi I told my husband he walked right behind him started calling the boy and he literally turned around saw us walking towards and and ran and got in the car he was so rude he could of told us he forgot it or something instead of lying to us and running away into his car . I was really upset that I decided to call the store a young boy answered and was so rude to me that he hung up on me! Worst experience ever! Never will I order Pizza Hut again

Went into pizza hut tonight to pick up my order around 10 pm on June 19th, 2017. The cashier was high as a kite. She reeked of weed. Her name started with a T. Short black lady. Weird name hard to remember. I took my pizza and stormed out its very unprofessional. Took her a few minutes to even realize we were there. She was slumped over in her desk chair texting. Not going back.

I just got home from ordering 2 large pizzas one with pepperoni and other one half pinnapples half green peppers. I also ordered cheese bread sticks and a chocolate chip cookie pie. I am sorry to say. I am very displeased. I ordered delievery. There was a 2 hour wait so I called in and they said 20 minutes to pick up. The lady appoligized and said they got 10 orders at one time. I changed from delievery to pick up and brought it home. Both of my pizzas are not done. The crust is mushy and just fell apart and it is cold. The bread sticks were done but also cold. I am so unhappy. I don't understand how this could happen. I under stand sometimes you get behind but you can't give customers uncooked pizza.