Menu
Pizza Hut Customer Service Phone, Email, Contacts

Pizza Hut
reviews & complaints

www.pizzahut.com
www.pizzahut.com

Learn how the rating is calculated

1.3 2935 Reviews

Pizza Hut Complaints Summary

216 Resolved
2718 Unresolved
Our verdict: If considering services from Pizza Hut with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Pizza Hut has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Pizza Hut. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Pizza Hut reviews & complaints 2935

Filter reviews by rating
5
1 review
4
0 review
3
0 review
2
0 review
1
0 review
Sort by:

Newest Pizza Hut reviews & complaints

ComplaintsBoard
D
11:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pizza Hut carry out 1256 s stratford rd winston salem nc 27103

I called in my order which was a personal pan pizza meat lovers no sasuage and I called at 11:35am when I was leaving for my lunch break. I was told it would be 25 minutes so I went to pick up at 12:03 and I was told that it wasn't even in the oven yet it would be 20 to 25 minutes. Well I am on my lunch break I can't wait that long and it hadn't even been put in the oven and the person at the register was very rude. My name is Debbie Joyce phone number [protected] and email is [protected]@aol.com and I work at a doctors office and we make big delivery orders at least once a week but not anymore. I had to do without lunch because I was lied to and treated very bad.

Read full review of Pizza Hut
Hide full review
ComplaintsBoard
P
8:05 pm EDT

Pizza Hut reckless driving by pizza delivery driver

I live in Oklahoma City. I was on my east on Lake Hefner rd around 1845 this evening when one of your pizza delivery drivers past me going 60 mph. This is a residential road with jogging trails, bikers, walkers, etc...the speed limit is 35 mph and this older pizza driver was well over the posted speed limit. I followed him to the pizza inn delivery store on wilshire and may ave, just to ask him what the hurry was, and that no pizza is that important to drive like that. He told me to F off and to mind my own business. I told him it was my business that my concern was the people in the neighbor your speeding in. I want to file a complaint, this older man has no regard for others safety. He drives a Blue Toyota Solara with Oklahoma License plate CPK-893. Fire him...

Read full review of Pizza Hut
Hide full review
ComplaintsBoard
M
9:51 pm EDT

Pizza Hut not "be able" to deliver

When we want pizza we always order form pizza hut. Well after a long vaca I tried to order online to be delivered to my house that is 4.4 miles from pizza hut. I'm being told online that there is no deliveries in my location... What! I live 4.4 miles and i'm not in the area! I called and was told the same thing "they cant deliver to my location." this really pissed me off and pizza hut no longer has our business. Cary's pizza got our $65 dollar orded.

Thanks

Melissa fay

Read full review of Pizza Hut
Hide full review
ComplaintsBoard
L
4:37 pm EDT

Pizza Hut order and delivery

Hi my name is Latonya. I placed a order at 4:26 it said the order will be delivery at 5:10. I call Pizza Hut two times no answer. Waited a little bit to call back someone finally answer the phone. I told her I was calling to see if my order left the store yet she said no mind it's 5:33 now she comes back to the phone and say the driver just pulling back up your order will be on the next delivery which will take another 30 mins so I cancel the order now I have to wait 3- 5 days for my money because they short on drivers wow smh. I will never order from Pizza Hut in Pineville N.C. again bad services.

Read full review of Pizza Hut
Hide full review
ComplaintsBoard
L
3:51 pm EDT

Pizza Hut product (chicken wings) wingstreet

Francisco Santiago
[protected]
July 31st, 2018

1st time I decided to try Wingstreet in Bothell-Everett Hwy, and I chose the 8pcs Bone out with med. buffalo sauce. Upon getting my order to my disappointment only got 1 wing the size of a real wing the other ones where small like chicken nuggets with no enough sauce. Bad experience, will not go back

Read full review of Pizza Hut
Hide full review
ComplaintsBoard
R
10:57 am EDT

Pizza Hut online surveys

I noticed that for the past 3 purchases that when you all give me the receipt the bottom portion of the receipt that does not indicate the code to enter the online survery for the $10.00 discount. The past two times that I have asked I was told by your cashiers they are just following orders. This is false advertisement, besides being a Pizza Hut freak, i am very disappointed thought I should let you know because when I brought it up at work the same thing has happened to my coworkers. I'm more than sure you all will be getting sued.

Read full review of Pizza Hut
View 0 more photos
Hide full review
ComplaintsBoard
M
8:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pizza Hut discrimination for not speaking english

good night I ordered a hawallana pizza for my husband because he does not speak English and the lady who answered the phone laughed at me because of my accent call over the phone and I told them my husband is. waiting for the pizza and she scream yes no inglish and my husband waited 1 hour for the pizza and they gave him 2 pizza that he did not order

Read full review of Pizza Hut
View 0 more photos
Update by Maryulieth
Jul 30, 2018 8:44 pm EDT

Went you call to pizza hut they make us belive they have bilingual costumer services

Hide full review
ComplaintsBoard
K
10:04 pm EDT

Pizza Hut rude associate and no notification of cancel order

I ordered online and expect to get my pizza in 20-30 min but nothing was done. Called to verify with the store and associate answered really rude just saying " we're not taking any orders!" I was excuse me I order online and I'm waiting for my pizza to arrive and it hasnt. I ordered at 9pm and nothing came and he simply said I'm the cook and we didn't get no orders. I explained my orders and he said that they were out of that special pizza and that he could only help me with the other 2 medium pizza I ordered and I let them know I can pick it up and he stars mentioning it to another person there and that they couldn't and I would've understood but he rudely just hang up and didn't return call or cared to exlain

Read full review of Pizza Hut
Hide full review
ComplaintsBoard
N
8:39 pm EDT

Pizza Hut dirty

Pomeroy Ohio Pizza Hut is by far the dirtiest Pizza Hut I have ever been to.

I don't know how the health department hasn't shut them down.

Tables were not wiped off, and there we're slices of pizza on the floor.

This isn't the only time this has happened in this location.

It was remodeled earlier this year, but nobody is clearly doing anything about keeping it clean.

I'm all about support of local business, but in this condition, I just can not.

Please send a message back
[protected]@yahoo.com

Read full review of Pizza Hut
Hide full review
ComplaintsBoard
D
11:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pizza Hut my pizza was cold and bad so I wanted my money back and I never got it back

I askes for my pizza to be refunded but never got it and said I could just get my money but instead said we put money online for u when I just wanted my money so I tried to get another pizza and they said oh u have to pick it up but another store said I could just get it to my house I am vary confused and I just wanted a pizza it would be nice if u guys can help me

Read full review of Pizza Hut
Hide full review
ComplaintsBoard
A
8:58 pm EDT

Pizza Hut service

lady at the counter was rude Jessica was we're name she had no customer service I told her about a concern I had she smirked in a joking matter. I am 6 months pregnant just wanted to get home and relax instead I had to go drive back to the store because I was misinformed on size of a personnel pan pizza I contact the store and ask if I could just take all 4 personal pans back and make them a large 2 topping pizza I drive back to the store and was being charge 5 more dollars trying to make me pay $20. I than asked for a refund she rolled her eyes and smirked again. She give wrong information and has no manners I will not be returning

Read full review of Pizza Hut
Hide full review
ComplaintsBoard
A
4:35 pm EDT

Pizza Hut pizza hut in porter, texas

I ordered 2 medium pizzas and a 2 liter dr pepper. The total was $20.00. I got an alert saying they charged my card $20.00 then adjusted it to $24.00 before I even received my order. I called the store to ask why that was, then the general manager proceeded to raise his voice and yell at me over the phone and assumed I accused his driver of taking it. After he was extremely rude and yelling at me, I asked him to just give me my $24.00 back since he wanted to be rude towards a paying customer and he told me he was not giving me any of my money back. Then told me he was the general manager and if I had a problem to call his supervisor. I am extremely unsatisfied and offended by his unprofessional behavior.

Read full review of Pizza Hut
Hide full review
ComplaintsBoard
A
3:17 pm EDT

Pizza Hut 2 stuffed crust pizzas

Hello my name is Ayrton I order all the time from you guys specially online with my email [protected]@yahoo.com. Today I made an order about 45 minutes from my usual 2 locations due to making an order for my co workers @ 820 Mansell RD. The pizzas delivered to them were cold and sloppy I wasn't satisfied this time with them and would like a refund for the pizzas I can't take a credit because it's not the store I usually order at. I called the store at first due to my friend/coworker not getting the pizzas in his hand but for other workers near by and that was fine but he said it was cold and not how what he expects from Pizzahut

Read full review of Pizza Hut
Hide full review
ComplaintsBoard
H
2:53 pm EDT

Pizza Hut pizza quality

I am from Saudi Arabia, Riyadh city. I have ate last week pizza in the king fahad branch in Riyadh. I called the customer service ( Saudi Arabia number) and complained that I have suffered a stomachache which also 2 of my friends had the same issue. Now it has been take One week of the tcomplain and have not received any call.

I said I will not complain to the related ministry that oversighting the restaurants as I wanted an action from Pizza Hut.

Please don't ignore my email

Thanks

Read full review of Pizza Hut
Hide full review
ComplaintsBoard
M
2:11 pm EDT

Pizza Hut large supreme

I went in and ordered a pizza they made the order wrong I called them I told them they said they would replace it so now I go to call them to have them make the order so I can go pick it up and a lady says I will a family order but I see no proof she basically called me a liar I don't appreciate being called a liar and either want my pizza fix or my money back

Read full review of Pizza Hut
Hide full review
ComplaintsBoard
G
5:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pizza Hut delivery

I ordered my pizza at 1:17am and when i made a call after one hour the person said they didnt received any order but in my call list i have prove that i called and talked to them for almost 4 mins i said i will make a complain so they said do what you want to bye it was reallg shocking how they behaved hope to get apology from them. This made my guests upset too

Read full review of Pizza Hut
Hide full review
ComplaintsBoard
I
9:39 pm EDT

Pizza Hut food

Last week I ordered the huge dinner box that comes with 2 pizzas, a pasta dish, and I've gotten 2 sides along with a side of boneless chicken wings. When I got my food they had given me the $10 box that comes with 1 pizza and 2 sides, 1 cheese sticks and 1 cinnamon sticks. My receipt shows I paid for a $10 box, but I was charged for the larger box as well. I'm very much disappointed with the way things have been handled. I had a hard time finding this page to make a complaint as I've never had such horrible service. The dinner was for me, my boyfriend, his mother, and our roommates. We won't go back to that establishment until they're taught how to properly do their job.

Read full review of Pizza Hut
Hide full review
ComplaintsBoard
M
12:47 pm EDT

Pizza Hut deals

I think that if you are going to have a ‘deal' that says ‘free fries with any order of wings' it should not cost more to order it than to just order wings. I tried to order a 6 piece bone-in Spicy Garlic wings with the ‘free fries' deal and it came to $10 something. But when I ordered just the 6 piece bone-in Spicy Garlic Wings it was $7.49... if the deal is free fries, it should not cost $3 more to get the deal. It's false advertising bc you're still charging for the fries. It should be the same price as the wings without fries. Otherwise, they're not ‘FREE FRIES'...

Read full review of Pizza Hut
View 0 more photos
Hide full review
ComplaintsBoard
G
7:06 pm EDT

Pizza Hut wings, pizza, and tip

I ordered 8 boneless wings, a two topping pizza. Online price for the wings was $4.80 I was charged $5.99.
the two topping pizza had no toppings I have a picture.
I give a two dollar tip to the driver I was charged $3
before tip my bill was $17.24 was charged 20.24. thats a $3 dollar tip
so I get over charged for my wings, very few anything on top of my pizza. and charged $3 for a $2 tip

Read full review of Pizza Hut
Hide full review
ComplaintsBoard
P
10:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pizza Hut delivery

We live in pocatello idaho! We have two pizza huts! We had a problem with who was going to deliver our pizza! We live in the middle of both pizza huts boundries so neither one said they could deliver pizza to us! We have had pizza delivered to us before no problems! VERY UPSETTING! We got bounced back and forth between both restaurants! We finally got our pizza but it was a long time because of this problem! With that said! We think your pizza is one of the best in town but it needs to be fixed! For the problems we had we didn't even get a discount or nothing! GET THIS FIXED OR LOSE CUSTOMERS!

Read full review of Pizza Hut
Hide full review

Pizza Hut In-depth Review

Overall Rating: I would give Pizza Hut a solid 4 out of 5 stars.

Website Design and User Experience: Pizza Hut's website is clean, modern, and easy to navigate. The user experience is smooth and intuitive, making it simple to find what you're looking for.

Menu Variety and Options: Pizza Hut offers a wide variety of options on their menu, from classic pizzas to specialty creations. They also have a good selection of sides, desserts, and drinks to complement your meal.

Food Quality and Taste: The food at Pizza Hut is consistently delicious. The pizzas are always fresh and flavorful, with a good balance of toppings and a tasty crust. The other menu items are also of high quality and taste great.

Delivery and Service Efficiency: Pizza Hut's delivery service is efficient and reliable. The food always arrives hot and on time, and the delivery drivers are friendly and professional.

Pricing and Value for Money: While Pizza Hut is not the cheapest option, their prices are reasonable considering the quality and portion sizes. The value for money is good, especially when taking advantage of their deals and promotions.

Customer Service and Support: Pizza Hut has excellent customer service and support. Their staff is friendly and helpful, and they always strive to resolve any issues or concerns in a timely manner.

Online Ordering Process: Ordering online from Pizza Hut is quick and easy. The website's ordering system is user-friendly, allowing you to customize your order and choose your preferred delivery or pickup time.

Special Offers and Promotions: Pizza Hut frequently offers special deals and promotions, making it even more affordable to enjoy their delicious food. They have a variety of options, including meal bundles and discounts on specific menu items.

Accessibility and Locations: Pizza Hut has a wide network of locations, making it easily accessible to customers across the country. They have both dine-in and delivery options, ensuring that everyone can enjoy their food.

Health and Safety Measures: Pizza Hut takes health and safety seriously. They follow strict hygiene protocols and have implemented measures to ensure the safety of their customers and staff, especially during the current pandemic.

Environmental Sustainability Initiatives: Pizza Hut is committed to environmental sustainability. They have implemented initiatives to reduce waste, conserve energy, and promote recycling. They also use eco-friendly packaging whenever possible.

Social Responsibility and Community Involvement: Pizza Hut actively participates in community initiatives and supports various charitable organizations. They regularly contribute to local causes and strive to make a positive impact on the communities they serve.

Customer Reviews and Feedback: Pizza Hut values customer feedback and reviews. They actively listen to their customers and use their feedback to improve their products and services. They also encourage customers to leave reviews and provide feedback on their website and social media platforms.

Mobile App Experience: Pizza Hut's mobile app is user-friendly and convenient. It allows you to easily place orders, track deliveries, and access exclusive deals and promotions. The app is available for both iOS and Android devices.

Loyalty Program: Pizza Hut offers a loyalty program called Hut Rewards. By joining, customers can earn points for every dollar spent, which can be redeemed for free food and other rewards. It's a great way to save money and earn perks.

Payment Options: Pizza Hut accepts a variety of payment options, including credit/debit cards, cash, and online payment platforms. This makes it convenient for customers to pay for their orders in their preferred method.

Corporate Information and Background: Pizza Hut is a well-established pizza chain that has been serving customers for decades. They are part of the Yum! Brands family, which also includes other popular fast-food chains.

Contact Information and Support Channels: Pizza Hut provides multiple support channels for customers to reach out, including a customer service hotline, email, and social media platforms. They are responsive and attentive to customer inquiries and concerns.

Conclusion and Recommendation: Overall, Pizza Hut is a reliable and delicious option for pizza lovers. With their wide menu variety, great taste, and excellent customer service, they consistently deliver a satisfying dining experience. I highly recommend giving them a try for your next pizza craving.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Pizza Hut customer service

Phone numbers

800 028 7034 8800 100 1958 More phone numbers

Website

www.pizzahut.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Pizza Hut?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Pizza Hut Customer Service. Initial Pizza Hut complaints should be directed to their team directly. You can find contact details for Pizza Hut above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Pizza Hut. Discuss the issues you have had with Pizza Hut and work with their customer service team to find a resolution.