Pizza Hut
reviews and complaints

I ordered an 8 pc bone out, honey BBQ wings! Spent $7 to get PLAIN wings and no sauce! I called and told them that I couldn't come back and get them, because it's a 20 min drive there, and I just got home! They never showed me the pizza or wings like they normally do! The lady that answers told me if I didn't get them now, there was nothing she could do for me! I feel that's horrible customer service!

Placed an order at 8:32 Last Night (5.3.18) over the phone was told it'd be a 30-40 minute wait called back at 9:02 was told driver was in route with my food called back again at 9:47 (because I never received my food) was told to be patient and bare with him because there was only 2 drivers at the time and they had a lot of deliveries. This location is 5 minutes away from my driving so I figured I'd be Last stop for driver. I received no call nor form of contact at all in regards to my order. This is the Flatlands Location (11110 Flatlands Avenue Brooklyn NY)

I ordered pizza and wings at 730. It's still not here and its 5 minutes til 11.. no one from the store has contacted mr and when I call them I get another location who also tries to contact them without success..my son will only eat pizza hut thin crust pepperoni pizza so it's not like I can call a different pizza restaurant. I am pissed that I can not get any help with this matter.

I ordered a pan pizza with light sauce and when I called I was told they wouldn't hear my complaint because I complained before. I was extremely upset . The manager cut me off and wouldn't hear my complaint I had to drive 14 miles back to return the pizza because of the service I received and because of the product I received. I will not be returning to this Pizza Hut ever. Can't believe this is how they represent Pizza Hut. Very disappointed

On 3/16/18 I called in order for 3 lg and 1 personal pan supreme pizza. I placed the order at 2:20 pm. I was referred to the Edgefield location. I scheduled the delivery for 8:30 pm that night. The pizza was not here at the scheduled time. I tried unsuccessfully numerous times to call and check on the status. Each time I was transferred to a ringing phone where no one answered. I would call back to the Call Center and they would transfer back to the ringing phone. Meantime a coworker ordered hot wings from Dominos to be delivered at 8:30 and they were here at 8:35. The pizza I had ordered finally arrived at 9:40. I refused the order and reordered from Dominos. I called and was told the General Manager would be in at 11:00am on Monday, March 19, 2018. I left several messages for that person. Finally, on March 21, 2018 I went up to the store and left a letter for the manager. I have yet to be contacted. This was lousy service and it need to be addressed.
Brenda Floyd 417 Bintage Road Greenwood, SC 29649
[protected]

I placed an order Sunday 4/29/18 for delivery. The store did not give me the original receipt which has the survey code on the bottom. The store manager says that I can't receive the code because they don't attach it to the box for deliveries. There is not way for the store to retrieve the original receipt or the survey code at the bottom. I would like my $10 off coupon honored in a coupon or gift card.

Last Thursday around 10:30 I ordered with Pizza Hut in Hardy st after taking the money off my debt card a employee calls an says they do t deliver too where I live after dark. It's now been 7 days an my money has not been refunded an no one at the store can help an customer service never answers when you call I'm very dissatisfied with Pizza Hut as a former employee this is disgusting.

Ordered a thin half cheese half pepperoni extra sauce extra cheese with a 2-liter of soda. This is what I receive. (See picture below). This is my home pizza delivery store, it's very hit or miss. Sometimes you get lucky and get what you ordered other times order is wrong or you receive an upside pizza. I had to quit ordering from this store for the longest time because anytime you order the people making the food were smokers and the food would taste like cigarette smoke. I've been trying to give this store another chance since a new store manager took over the store in November but the past 3 orders have been wrong. I called the store and yes they are remaking but no telling what the next pizza will look like or how long it will be before I receive.

Ok 35 mins later received remake - remake is not much better. Pieces on the right back side are mushed together. I asked the delivery driver "did the bad get slinged around or did you take a corner to fast?" Driver response "what do you mean what's wrong with it?" I told him the backside corner is all mushed together - driver said "that's just from the Pizza being cut". I told him I will call the store again to get my order refunded. This is ridiculous.

I ordered my food at 10:32 p.m. Tuesday but order was supposed to be ready at 11 the delivery driver shows up at 11:42 give me my Big Dinner Box supposedly but they were an individual boxes all three pieces were burnt they were hard and my chicken wings were eaten out of and tampered with and I am very unsatisfied with the service and the food that I have received and I filled the item of value customer and that is not right for a customer to experience this type of thing I ordered this food for my kids and I can't even feed by kids I feel sad as a parent that I can't be able to provide by kids with a presentable meal without it being temper I don't know what's been wrong with it.
However this is not the first time that my pizza are my food has came like this but this is the second time and now I am fed up

I ordered my order online, and was aware it was a 65 minute wait, my order was placed at 6:07pm and my order didn't arrive until 8:30pm. All the store kept telling me was the y have been having a on going issue with the app? Well when I was watching the out for delivery it was a good 40 minutes, mind u I live 7 minutes from there. When I received my order oh my goodness, very cold, crust was falling apart as you pick it up, very disappointed. I as ordered wings, since it's Wedsday not hot at all, 16 piece turned into 10, called the store back, was on hold 12 minutes, sorry mam we're busy. It shows your order was completed, is what I was told. I'm sorry disappointed in this service and Order. Unit # 004581
Zone F- 03
Ticket 150/1

My name - Tracy Purcell
[protected]
[protected]@yahoo.com

I continuously have problems out of my local Pizza Hut in hueytown al. All I order is cheese sticks with extra cheese I don't mind paying extra for the cheese. But I do want what I pay for and there is never extra cheese on them and I have to wait on another order or leave angry and unsatisfied. I order from this company 5 out of 7 days a week! I would like to get my appetizer right the first time i order. And management is never any help they act like I'm the problem for wanting my order right. I'm not asking for a special pizza or special treatment I simply want an appetizer cheesesticks with extra cheese. I spend too much money with this company to not be satisfied. I also have a special diet that only allows me to eat certain things at certain places and Pizza Hut has the best cheesesticks which is one of the few foods i can eat!

Hi my husband and I visited dinuba ca pizza hut on 1540 e el month way from ivanhoe ca. Thinking we could have a little comfortable outting and relax turned into eating pizza and wings in the truck outside! We were told because we had coke cans since that's our drink preference we couldn't eat inside! I just spent 22 dollars and had to eat in the darn truck! I even asked the manager Chris if he could make an exception since ivanhoe is about 30 minutes away and he said no didn't care and seemed to have a poor attitude about it

My driver name Ian Clarissa. She has delieverd to me many times although she is polite and I tip her well each time. She continues to come to my home and the min she opens her car door the aroma of marijuana floods the nieighborhood and when she approaches my door I have to spray so much air freshener to get that strong smell out of my house. Now I understand people smoke but it seems like she's smoking on the job very often. I will not be ordering ANYMORE. I'm just sick and tired of my pizza box smelling like weed and when I have my daughters in the home they have to smell such filth. You all need to speak to her. I will not be returning! The district manager need to check her car without warning to see exactly what my problem is. I'm sure she riding around with drugs. Goodbye. The store number is [protected] E Commercial Blvd.

left pizza off order, placed on hold from supervisor, no call back about resolving the issue. called the store to get matter resolved, was told i will be charged 10$. asked if i cold just get the pizza re delivered, and was told it will be rushed back out for immediate attention, placed on a hold and no return back to the call... needs immediate attention.

At the Pizza Hut in crystal springs, ms at 9:15. I got a call from a personal cell phone and it was an employee from the Pizza Hut I just ordered from. She asked if I was coming to town for my order. I had just placed my order at 9:13. How are they able to call my phone and complain because I know they close at 10:00. They took my personal information online and they took it and that makes me wonder what else they can get offline. I have ordered and paid for food on that app. I have never had this happen. It would not have bothered me to much if they called from there business phone. I will not be ordering again.

Hello, I am from Dryden Ontario, and I ordered the game day meal online. It took over an hour for the food to be delivered, (and we are an incredibly small town) called to remind them of our order, and asked if there was a possibility of a discount and they said no guarantees. Fair enough..
Then we finally get our food and the pizza was cold. Cold enough that the cheese was solid, and the wings were coated in oil and about 1tsp. Of garlic parmesan sauce on the bottom. (None on the wings) we enjoy going to pizza hut, but this was very disappointing.

My husband called to place an order on 4/29/18 approx at 20:47...the representative who answered the phone was very very rude not wanting to really take the order talking over him so much that he couldnt even tell her what we wanted to order so he gave the phone over to me. I was confused because I didn't know exactly what was said but I knew she was extremely rude because I heard get talking so much that he couldn't get a word in. I proceed to place the order since I know how to deal with people and their attitudes and I gave her our order and she was still being rude but slightly changed her tone when I asked for her name(beth) while paving the order. I was so bothered by the experience that I went with my husband to get the order so I could talk to someone in person who was more civilized but I realized that she was the manager in charge so I decided to wait until the following day to make my complaint since my complaint was against her and the product. We ordered two medium pizzas up to 3 toppings breadsticks and the chocolate chip cookie. Everything was hard. My kids even complained about the hardness on top of that im eight months pregnant and couldn't even enjoy the meal due to the hardness...PLEASE help

I ordered pizza with the app from my phone last night 04/29/18. When the driver delivered the pizza, he asked that I take a pencil and scribe my credit card information onto the receipt along with the three digit code on the back of the credit card. I immediately declined to do that.

I called the store and talked to an assistant manager. She said that the general manager told them to do that because a person ordered over $100 worth of pizza. After receiving his pizza he then called the bank and had them decline the payment.

I will not be ordering from Pizza Hut again. Not good business if you tell people to scribe their credit card information. What good is the app?

Last night I ordered a ham sandwich tea and apple pies. My food was already at least a half hour late. I called and got ahold of a good manager who told me my food was in route and gave me a 25.00 credit on my next order. The pizza hut on goliad in San Antonio is about 5 miles from my house. Over an hour later I still had not gotten my food so I called back and was transferred to the store and had to do this several times bc no one would answer and there was no way to leave a message. On one attempt the same manager answered but we got disconnected so I went back to calling and not getting an answer. I waited on hold at least 10 minutes if not a lot more and a call came in and Chris said he thought the driver called but I was waiting on hold. If it was the driver he didn't leave a message so I waited over 2 hours for food that never came and spent most of that time on hold and getting transferred to the store to get no response in the second hour. I want to be contacted by an executive bc this is not the first time I have had delivery issues just the stupiest bc it was not a Fri or Saturday night. My name is Sheila and I am at [protected]

Sunday at 5:20pm my wife and I went into the pizza hut in Hamburg, Pa to have diner. We really like this pizza hut always clean, food is always hot. Sometimes service is not the best but this time was very bad. When we got there the lady doing take out I believe was the manager came out and say to about 8 customer standing there wait for a seat. There is no seating right now it could be a long wait we have a soccer team in and nothing is clean. There were tables but they were dirty. It was the tone in which she said it very rude. I would say this lady doesn't like her job with that attitude or she is over worked. So my wife and I left along with the rest of the people standing there. There is a way of handing a bad situation and this was not the way I my opinion.