Pizza Hut
reviews and complaints

All of a sudden, pizzas are very salty. When I complained to the store, they said they have no control over this. When I complained to the company, never got an answer

This branch of pizza hut is violating the labour rights strictly. Very few people work on shifts and always under great stress. Workers work double then they wages they do get. The rgm of this hut cuts secretly 10 mins or 15 mins from each workers duration of work that they have already done in order to save labour hours. This is really pathetic that workers will hardly notice 10 mins taken off secretly from their already done work hours. The rgm use abusive language on any mistake done by the workers. Some favourite workers of the rgm gets more wages than they do the work. Rgm takes all the money from the waiters/waitresses if they have more cash then they have. It is definitely pizza hut's policy to take money but at the end of the day if pizza hut is not down in his money they should give back that money to the person they have taken day before. But in this case money goes directly to the rgm's pocket. There is no transparency and there should a financial audit of this branch. The most important of all rgm of this restaurant takes orders in order to make tips and steal tips of other waiters. There should be secret thorough investigation of all these things.

Pada 22 december 2010. Saya mkan bersama kawan2 di pizza hut pavillion. Kiteorang duduk table dkat orang baru sahaja selesai mkan. Pekerje dye angkat piggan sume. Terus letak menu. Tak lap pun meja yang kotor tuh. Tak kan kiteorng nk mkan dekat meja kotor! 2nd pasal service mkanan. Saya order air cochlate mint frape. Gelas dye yg tinggi tuh kn. But air saye tuh dorang tukar kepada gelas biase yg ltak minuman bergas! Yang 3rd sye order cheese baked rice. Dorang tuka juga bekas mkanan tuh dri mangkuk yg besar kepada pinggan alluminium! Yang terakhir pasal air kawan2 saye order xsampai2 sehingga kiteorng da hbs makan! Orang yang smpai kemudian da dpt air. Saye complain dkat staff dye. Knape gelas saiz lain. Alasan dye gelas xckup! Kat si2 memeang ad stu gelas je ke? Padahal orang mkan kt situ xramai pun! Psal mangkkuk cheese baked rice alsan dye mangkuk pecah! Tak kan sume mangkuk pecah. Makanan dye bagi pn kuantiti dye xsame dngn yg asal. Harga pn tetap same! !

I visited newly opened pizza hut jerantut today and this is the second time I came here. Since living in the small town so i do not have a lot of choice regarding fast food eateries. I've been to other pizza hut and they have buttons on the table to call the waitresses but pizza hut jerantut doesn't have that so I have to waved frantically to gain their attention to ask for anything. All the while they just stand there and making jokes among themselves. The plates on the table are wet and dirty. Is this how you serve people? Please do not take us for granted even though people here are considered 'rural'. My family and I were still inside the place and the workers had already started to eat. That I considered quite rude! At least let the customer leave the place first. Please upgrade your service!

1) Deep pan pizza : not very deep, i would say it is a thin as possible
2) The crust of the pizza was barely cooked, that I can cope with, it was the space between the crust, it was still dough, I dug it out, and yes it was very dough like
3) Topping: I think that Pizza Hut went to a lot of effort to remove any flavour the topping used to have
4) Topping: I have more Pepperoni on a £1 Pizza at ASDA (part of Wal-mart) than a £10 Pizza Hut one
5) service was OK

We always have bad service at this Pizza Hut. We live in Clayton, NC as is the Pizza Hut in Question., and we always visit a different Pizza Hut. Whenever we call for take-out in Clayton the phone is busy for over twenty minutes and when we get through we are put on hold for another twenty minutes. We never can get the specialty promotional pizza being offered, but we can get this pizza at another location besides Clayton.When we have ate in the chairs are very worn out., and they do not serve alcohol. I think we should have the right to eat at a nice pizza hut in the same town we reside in and we do not have this here in Clayton, NC

I went to pizza hut with my family, it was lunch time, but i had eaten so i ordered a coffee, whilst 3 members of my family decided to do the full buffet lunch. Towards the end of the meal my daughter offered me a bite of her pizza. As i took this bite size piece in my hand the waitress whizzed round to our table and said i had not paid for it and that she would take it from me! She was so loud that everyone around us could hear. Later when we asked her about it she said i was stealing the food when she was not looking!

I've made an online ordering and made payment thru my credit card, however, the process was taken so long, so I decided to cancell fear that my accounts will be charged for that. Suprisingly, when I received statement from my credit card accounts, the amount has been charged to my card. No one from pizza hut seems to call and inform on the order. All information including telephone number has been provided and should have been recorded in the database. If the payment was charged to my credit card, why they didn't deliver the pizza.
Today when I tried to contact customer service to lodge report, I've also e-mail the complaint to customer.service @pizzahut.com.my, I was put on hold and they transferring me 4 times but no ones from customer service pick up the call. I tried again and the same thing happened. My e-mail is also not attended to. Hence my advice is for the customer to be extra caution when decided to go for online ordering with pizzahut.

I very angry because the manager always sexual abuse.I see the manager always call the chinese do things but the malays n indians staff very free n stand there chatting.Before going in the manager say unless have to do 6 hours, maximum is 8 hours.But i heard many chinese staff complain the manager say have to work until closing only can back.The manager (THIYAGO) just know how to ask the staff to do things but he not doing anythings just sit in the office n playing his handset.

The soup there is not enough for the customer, if is enough also gt customer complain because the soup look like water and tasteless.One day i saw some chinese staff want to take a break but the manager reject their permission.

The rule of the pizza hut, staff just can drink the fizzy drinks but why the manager can drink all the drinks some more want the staff make for him.I heard some staff say sometimes the manager n the malay staff n indian staff eat in side the kitchen when business time.How about the chinese staff have to work look like a cow.

Back in may 2010 I paid a pizza over the phone from work because my child was hungry the driver charged my mom, I was never contacted about mistake it was until I went down there. The girl (African american) had a nasty attitude when I told her I was going to complaint with corp. She laughed and said whatever they was franchised!

Tonight I ordered my pizza @ 7:51 I got it at 9:20
Worst it was cold and b u r n t ! The wings tasted kinda like rubber!
I called to complaint and "stacy" never apologized or faked atleast understanding the issue
I spent almost $40 and the food was nasty !

On 19 November 2010, I order Pizza hut through Delivery Phone [protected] at about 9.00 pm. Waited for about 45 minutes. I called againt asking for status. Suprisingly I was told that my order has been cancelled without my knowledge. I argued that I did'nt cancelled the order. Customer service told me to wait for the Manager in-charge in Port Dickson branch to call me. I waited again for the call but untill I submit this complaint the Manager's did not call me to inform the status.

This show that this manager in-charge on the day was not capable to handle such a small matter and irresponsibilities.

saya selalu dtg ke pizahut wangsa maju bersama family, tetapi pada 15/11/2010 saya berase tidak berpuas hati pada hari tersebut kerana layanan yang diberikan tidak same dengan layanan yang diberikan sebelum ini. saya juga mndapati staff2 yang sebelum ini ramai juga telah berkurangan, pada masa yang sama saya juga melihat seorang manager berbangsa india sedang memarahi seorg staff melayu dengan cara kurang ajar atau tidak sopan dihadapan customer yang ramai hanya kerana tidak meletak kan bil di atas meja customer yang berada bersebelahan meja saya. saya merasakan tindakkan manager tersebut sangat melampau kerana telah memalukan staff tersebut dengan nada yang kuat. saya juga telah bertanya seorg staff yang biasa melayan saya kenape manager india itu kurang ajar, staff tersebut hanya senyum dan jawab tak tahu. saya juga bertanya mgapa staff sekarang dah berkurangan..staff tersbut jawab dah ramai yang berhenti sebab tak tahan dengan manager india yang baru ini. baru saya faham kenapa service kt sana dah teruk, staff yang lame pn dah ramai takde terutama yang cantik2 yang selalu senyum dan memberikan service yang bagus, saya juga nampak staff lelaki jer yang ramai, saya rasa managements patut megambil tindakan trhadap manager india tersebut. saya juga akan datang lagi ke pizza hut wangsa maju untuk melihat perubahan yang berlaku.

Dear sir/madam of head office branch
I am an employee of the pizza hut of Hammersmith branch. I am working here as a kitchen guy and the name of our store manager is Farid Rofaiel. I am working here almost 9 months and with very sad and misery I am going to tell you that our store manager Mr Farid Rofaiels behaviour with the stuffs are very very worst than it can't be expected or imagine. His behaviour is like he want to hit us or he want to fight with us. The staffs of the front of house and as well as we the back of house are very worried with our work nowadays. All the times he used to walk around us the chefs and disturb us in our work. He all the time tell us that he will fire us and he will recruit new people. We the chefs are always worried and we always stay nervous in our work and as a result our pizza making is becoming mess. He often use slang on us and believe me I am not joking or telling any false on this. Some month ago he had a fight with our supervisor Pedro he is a good guy also Dave. He always used to shout on each and every people. If this happens day after day than soon it will be very tough and hard for us to work here. I have seen the other store and also have some knowledge on the other store, over there the manager's behaviour is not so poor or worst they don't shout on the employee. Sometimes his behaviour with the customer is also very poor.

I am hardly requesting you on behalf of my colleagues staff working in Hammersmith king street branch under Farid Rofaiel, that please transfer him from this store or other wise we cannot work properly and as a result there will be no rise of the customer.

I will be very grateful to you if you kindly please keep our request. Thanking you.

I have visited to new open pizza hut at pahang jerantut with my colleague. When I enter to the restaurant, and standing in front of the counter, the cashier pretend that never see me. We're very close, just in front of her, but she keeping doing her things, pretend that never see me, never ask me to be patient or serve me. I stand there for more than 5 mins. After that, 2 malay ladies came in to the restaurant, the cashier saw them, and quickly ask them what can help. Is it ur service like that? That's not so many of customer in the restaurant. Their food serve very slow. The soup not hot at all, pizza very difficult to bite and no taste, garlic bread hard like biscuit, the taste of chicken wing also not nice, outside like cook too long, and inside like cookless. I hope that u all can submit this msg to pizza hut hq in malaysia, let them to know that this kind of service, and hope they can reflect on these parts. Thank you.

I file my marriage leave but my restaurant manager and my district dont like what kind of attitude is this must be I have 3days leave with pay why al homaizi make this kind of rules not even following by the manager and district manager!

Went in with my wife to get pizza. We do this once a week or so. For the last couple of weeks there is one waitress named Emma who looks either half drunk or on pills. Her eyes are always blood shot and she sometimes slurs words. She already has a reputation for being an alcoholic and when we mentioned our experience to one of our freinds who works at Walmart it turns out she was fired from there for theft and was having some sort of fling with the third shift manager. We can't bring our kids into this place any more or at least on the week-ends. Pizza Hut needs to drug test and be a little more picky as to who they hire.

I visited the said Plaza Angsana Johore Baharu on the 19th OCT 2010. Was at the Angsana to buy baby food for my newborn. As we frequent the Pizza Hut whenever we visited the Plaza, this happens to be worst experience by far.

Upon reaching the restaurant, we were greeted by the cashier staff and ushered to our table for five. My 15 months boy then started wanting the balloons that was hanging on the ceiling of the restaurant. I dont think anyone can reasons with a 15months old and explain the reasons of not getting one.

I then approached a male staff for any extra balloon that maybe in store. After he approached another senior staff, the comeback answer was the balloon on the ceiling was for display. Was very disappointed with the outcome. This is what lacking in those staff, NO CUSTOMER SERVICE!
My wife ended going out to another store to buy balloon for my little one. I believe the staff during that period of time need to be retrain or should go for a refresher course. Coming from a service industry myself, the character and attitude of those staff are really unbecoming.

I''ll be waiting for a response.

Me and 2 friends decided to have pizza hut delivered to our university halls and booked online to do so. However, after entering the delivery address and all the details we confirmed the order and the website then created a collect from store order, so we had to ring the local outlet to change this to delivery. We did so and they assured us that our pizza would be delivered within half an hour. within minutes the delivery man called to say that he was on his way (how they make their pizzas in that time frame doesn't even bare thinking about) and we were told to wait at the bus stop outside our halls of residence and he would be there within 7 minutes. We went to the bus stop immediately after receiving the phone call and waited for half an hour. Confused and hungry we rang the local restaurant from where it was being delivered to be told that we had not been waiting at the bus stop as told. We spoke to the delivery man and assured him that we were and he passed us on to the manager. The manager of this outlet then proceeded to raise his voice at us, and effectively told us that we were lying, and one particular comment that springs to mind was when he disrupted me in the middle of a sentence and said "you know what, you either come and collect it or stop wasting my time". We tried to reason with him and inform him that we had done nothing wrong and he would have none of it. In the end we decided to ask for a refund but were refused and fobbed off with the phrase "you will have to contact our head office". I would like to interject here that this manager was the worst I have ever come across, in any business sense and I was shocked at his tone, attitude and unwillingness to offer an adequate service. In the end i decided to collect the pizzas and spent 4 pounds on the bus in doing so, and when i arrived I was treated as if I was a criminal and no compensation for the bus fare or our trouble was granted. Here comes the final straw, on getting the pizzas home they were stone cold, when we had been assured that they had put them on a hot plate. Overall the worst home delivery experience I have ever had and I would urge anyone thinking of ordering from the Brighton store in Lewes Road to reconsider their choice. Unbelievable.

We had vouchers through the door offering deals on buy one get one free etc... I thought I would try it out as I normally go to Dominos. Needless to say that I now understand why not only was the restaurant closed down and turned into a take away only but why they have so many offers on.
This pizza was the same price as Dominos and has a much taste as the sole of my shoe!
Pre made base that tasted of cardboard, enough sauce to cover a mouse size pizza and a topping that tasted of nothing. I have never tasted something that tastes of nothing before!
My husnand ordered a "meat feast" and got a "hint of meat" instead. What did we pay for?
After a long days snowboarding all you want is food to feed the senses and this was soooooooo not it...
I have read the reviews on Pizza Hut now and wish that I had done so before but honestly thought I was ordering from a large succesful company not the burger stand from outside of the public toilets! I was wrong...
...wasn't I?