Pizza Hut
reviews and complaints

I ordered to large pizza and request parmesan crust and when I received the pizza it did not have parmesan on the crust. I contact the Pizzahut located at 2931 Market St., San Diego, CA 92102. I was informed that they were out of parmesan cheese. I ask why wasn't I notified and gave another option. She had no good answer. In addition, I pre-ordered the pizzas to be delivered at 1 pm and they were delivered at 12:00 and they were cold. I am very dissatified with this order.

I ordered 2 medium pizza's @ 2 for $5.99 each. One pizza was sausage and pepperoni, the other was ham and pineapple. The crust I ordered was buttery garlic. Time of order was 10:10 pm. A pizza hut employee called me at 10:15 stating they ran out of the crust I ordered and asked me to choose another crust. I chose hand tossed. I had my daughter pick up the pizza. She had to wait at least 6 mins for an employee to come from the back of the store. When I opened the boxes both pizza's had thin and crispy crust. The sausage and pepperoni pizza was burnt, dry, and little to no sauce. The pineapple and ham pizza was overcooked as while. Very dissatisfied the my order.

7:30 I ordered my pizza 9:30 it was bought and my pizza was cold and it was wrong I orders two pan crust pizzas and I got some other different stuff and I ordered my pizza online also and the online messed my ordered up and now I call and nobody can help me and I need help be cuz I want the pizza that I order I jus dont think its right I dont get help be cuz yalls cumputers is messing things up

I was buying the lunch buffet at the Pizza Hut at 500 S. Atlantic Ave, in Daytona Beach. I encountered a waitress named Gabrielle who was so rude and unprofessional that I got up and left early, before finishing my lunch. I will advise all of my friends not to go there or order from there. She was taking my plates before I was done eating, refused to refill my drink, and separating the food on the buffet with her fingers with no gloves on. When I tried to pay and leave, she ignored me and made me wait.

I had to travel to two different stores to get my pizza... they said one was open when it was closed, and nobody called or said anything.
my pizza was GREASY, barely ANY toppings, cold.. the box was covered in grease it was disgusting. There was no "white board" to keep it warm. My breadsticks were covered in grease and garlic. I started puking from all the garlic and grease. I had to heat my own pizzas up.

I ordered two orders of eight wings and one order of garlic knots I have the online reciept from my email charging me for that. I left before the delivery arrived my dad had a stroke so my babysitter answered the door and didn't know what I ordered to yell the difference I just got home and she says they brought one order of wings with six enclosed and one order of burnt breadsticks I then look at the reciept that the delivery driver gave her at the door it had 2 orders of wings on it . My card was charged for the full amount of two orders of wings and the knots I never recieved. I am sending u a copy of both recipients

Last saturday January 20 at 6:20 pm my friend and I called to the store located on Sunrise Hwy on Lindenhurst, New York to order the especial 2 medium pizzas for$17. We drove there to pick it up around 30 minutes after placing the order but when we got there the pizzas were not done, we waited almost 30 more minutes and finally we decided to cancel the order. We were told it had been canceled but today been monday still our money haven't been refunded. The name in the order is Zhao Li. By the way we have ordered pizza from this store a couple times before and always had to wait but Saturday was the worst and this place is filty and hard to find.

Good Evening
On yesterday 1/21/2018 at 1:45 pm myself, family and friends went to a pizza hut located in Quincy Florida on Jefferson street. When as soon as we entered we wanted to turn back around in leave due to rude customer service. As soon as we entered the young lady told us we can have a seat anywhere we like when the rude waitress said if your coming for the buffett you only have 20 minutes. She then therefore took off all the plates off the buffet leaving us with one a piece. The children politely asked for utensil and she rolled her eyes and said we just have to wait since she is the only waitress but with an attitude. At the time of the request she was standing there just talking to an employee that was off the clock. My girlfriend approached her and asked for the utensils again since she had them in her hand. She said again I will be with you I am only one person. All that back talk was not necessary if she had the utensils in her hand she could of just handed it to us. We did not feel welcome and I would love to come in train the staff on attitude and customer service. As we were leaving I paid with cash but the money was in a tithe envelope from church and the cashier said out loud these people spending church money. First that was not her business if I was or not and second that was a love offering taken up for the ministry we provided but still that's not nobody business. Please call me [protected]

I called in an order st the pizza hut in Lithonia Ga, 2717 Evans Mill Rd. I was going to order 2 personnel pan pizzas. carry out.But to my surprise I was told over the phone. Sorry we are out of personal pan pizzas. Please tell me how you supposedly run out of personal pan pizzas. Well l will guess BAD MANAGEMENT!. This is not the first time l have gotten this response. I was a regular customer. But this experience has changed my mind about Pizza Huts. I will tell my family and all my friends of this experience. I will no longer go to anymore Pizza Huts. I feel l should me compensated
for this inconvenience.
Unsatisfied Customer
Cynthia Saffo

Hello my name is Erica and I'm a loyal customer and have been for many years. All I wanted was many back from the driver who deliver our pizza on 1/19/18 . So our pizza was deliver like usual but when we paid the young man he never came back with our change so then we decided to call the store and the manger wasn't a very good person to talk to. So now I'm writing you all letting this company know that I'm filing charges for theft yes come Monday . All of this could have been resolve if there was honesty so hopefully someone would contact me before I pursue with farther action! P.S . to contact me by phone its [protected]

I pick up big pizza from pizza hut 89141. around 8 50 pm. kiz were starting eating amd found hair at the pizza. I try to. take out hair out but it stick inside. of pizza can not pull. They cook with hair.. I talk to manager that store. he told. me. he can give $10store. credit. but how can I trust eating other. pizza? haire from meat lover and the other pizza is peperoni... I want to. full refund

January 19, 2018 This is the third time that we have ordered pizza from Pizza Hut, and EVERY TIME we order, it has been UNDERCOOKED. I wrote Special instructions to COOK DOUGH WELL, and of course, it was under-cooked. (almost raw) We are cooking ours in the oven as I am writing this.

Secondly, the delivery guy handed us the pizza, and said here is an order of bread sticks free because we were late. He couldn't find our address. He had thick blondish hair-almost afro like- kind of reminded us of Napoleon Dynamite. We brought the pizza in the house, opened the box, picked up a piece and realized it WAS THE WRONG PIZZA. We put it back in the box. We ordered Supreme, and this was a Pepperoni-Sausage. We caught him before he left, explained what happened, and he gave us the correct one. Taking the other one AND the bread sticks back to be delivered. I am sure someone will receive this pizza after we had it in our hands.

I will NO LONGER order from Pizza Hut, and will tell everyone around here as well. We are not the only ones who have had problems. This is just horrible. We have no pictures because we had to catch the driver. Just ridiculous.

- 1/19/2018
- Store #012619
- Jessica
- I ordered a pepperoni pizza and it was simply bread and pepperoni. There wasn't any marinara sauce and very little cheese. I peeled the back the top layer in the pic to show the depth. This has been the trend over the years. I've experienced it with other Pizza Huts as well. Not just this one. I once thought of Pizza Hut pizza as the top of the line pizza but no longer.
- No resolution at this time for me. I won't be back for a while but I recommend the franchise work on improving the quality.

On Saturday January 13th, I had ordered two medium pizzas and 4 Pepsi product beverages. The delivery time was estimated at 1 hour and 15 minutes. After two hours had gone by I called to see what was taking so long. The lady I had spoken to let me know that they only had one driver. Do to the long wait time she said there would be no charge. Our pizzas did not arrive until 12:30am and I ordered them at 7:30. They were cold hard and not what we ordered. I am still showing a pending balance of $24.05 which I would like to be reimbursed for as it took over 4 hours to get here and we could not even eat it when it arrived. I would appreciate it if someone could contact me. I called the Pizza Hut location today and asked about the reimbursement and she told me I had to send out an email.
Thank you for your time.

My cell is [protected]

I ordered a pizza from the Pizza Hut in Spring, TX on Kykendahl to be delivered to my home less than one mile away. Waited for over an hour and then finally called to check on my order. The clerk apologized and transferred me to the manager. The manager claimed he didn't see my order and then pulled the old, "Let me put you on hold and then hang up on you" trick. Long story short, the pizza I ordered to be delivered never came. I think I'm going to stick with Uber Eats. Pizza delivery service from all of the pizza chains has gotten really bad.

I called to complain about the quality of my pizza I received. I placed my order and used the tracker to check on the status of my order. I was pleasantly surprised at how quickly my pizza was made and the time to delivery. (25 min total) When I opened the box my pizza was cold, hard, and had the texture of cardboard. When I called to tell the store this was unacceptable the manager ARGUED with me for 5 minutes- asking me how much of my pizza was left and if it was that bad if it were him he would never eat pizza that was cold. I never asked his opinion, I only called to tell him his service was terrible compared to the quality I expected Pizza Hut & he should stop delivering cold and old pizzas to customers that pay money for a top quality, hot pizza. Ishmael was the most disrespectful manager I have EVER talked to. He was a total immature punk who had no respect for a paying customer.

I just got very sick (vomiting/diarrhea) for the 3rd time on the 5 orders. The store is intentionally doing something very bad to the pizza that I order. I just paid $68 +$4 tip for a very large order that made me very sick. I don't want a free order, I want my money back! There's no point in a free order, because I'm NEVER going to use Pizza Hut again. I was planning on giving 75% of the order to a family that is poor and is very short on food. Now there is no way I will give them the rotten food that you gave me. I DON'T WANT CREDIT, I WANT MY MONEY BACK.

I can't stand garlic butter. I ordered a medium, hand tossed, easy sauce, extra cheese and NO garlic butter online 1/18/18. Guess what...it has garlic butter. I want a refund. This is the third time this has happened and I've never complained but I'm tired of throwing pizza away. I was not given a receipt but my order number was 3180118111510001182014149 for $15.30. The store is located at 2943 E Battlefield Rd, Springfield, MO 65804. Pizza is disgusting! And my office smells awful now because of the garlic all over the pizza. That stuff should not be automatically put on the pizza because I know plenty of people that don't like it. Please teach your cooks to read the orders and not add it when it's ordered without. This is such a waste of money and food because this is going in the dumpster outside so I don't have to smell it. It is making me sick to my stomach quite honestly. Could've killed me if I had an allergy to it.

Hello,

I hope someone in upper management finds and reads this ! I ordered online in Avondale AZ, the order was incorrect and the pizza was uncooked, I called to get the correct order and have eatable food, I was hung up on, verbally disrespected and made to feel like as a customer I didn't matter. I'm extremely frustrated with Pizza Hut as this was for an 8 year birthday party, we had to go to our local grocery store to get food, this little girls party was ruined because of this ! I would like someone from man agent to contact me .

Hello my name is lorena austin I will like for someone to contact me regarding my experience with pizza hut here in lynchburg on memorial avenue! on dec. 21 I called for a pizza to be delivered okay first the cashier took my number wrong then when I called the store the manager renea was rude as ever then she got smart and relied to me that she can give me a store credit for 13$ because of renea attitude and the way she talked to me I choose not the eat from pizza hut ever again!