Pizza Hut
reviews and complaints

On Saturday November 11, 2017 at approx 3:00pm my husband and I were returning to Canada after a week long vacation in Punta Cana. The airport in Punta Cana was extremely busy and it took us almost 2 hours to get through check in and security. We were hungry, exhausted and only had 45 minutes till our flight departure. My husband went and purchased 3 personal pizzas and 2 cokes which cost I believe $28.00 US which is insane but options were limited. My husband returned to the table and asked if I could run up and get some napkins. I went to the counter and said to the short haired woman "Can I could please get some napkins". The girl looked at me and said "No! " I looked at her because I figured I misheard her and said "you don't have napkins to give me?" she responded "No I don't". She was lying because everyone else had napkins. A man waiting in line looked at me and said "wow she's rude". I realize this may seem trivial but I was astonished of the rude treatment. I have been to Pizza Hut in Canada and the USA and have never been treated like that

The pizzas we always buy are soggy at the bottom and oily. The thin crust is not, but the hand tossed and pan pizza are always extremely soggy at the bottom. Which gives off too much oil and a bad taste. We bought our pizza from pizza hut on clarksville hwy nashville tn. Please do something to fix that we will not be ordering those pizzas again! Thank you.

on Saturday novermber 11, 2017 around 700 pm I placed an order online with pizza hut. I ordered 1 of the pizzas that were under the deal tab saying that it would be 7.99, I ordered a order of boneless hot wings and a chocolate chip cookie pie. I went to pick it up because of course they don't deliver to my area. once I arrived tho the restaurant to pay the cashier stated that it would 22$ and some change, but she charged my credit card almost 30$. need I remind you after I submitted my order online it stated that I would have to pay 25$. I called the restaurant back to spaeak to the manager (ann is her name) and she stated that she didn't know what to do because she didn't do it, then she acted as if she was speaking to her anager and told me that he "Wesley" said that the 30$ charge would fall off the next day after they confirmed all of their credit card charges for the day. it is now days later and I still have not had that 30$ "fall" off my bank statement.
the pizza hut on 2700 gallatin pike Nashville tn 37216 needs a lot of work done. better management & etc

On the date of 11/20 i ordered 2 medium pizza for delivery along with 2 20 oz drinks.The delivery guy gave me my pizzas but have forgotten my drinks . He nicely apologize and said he will back to return with them. When i open the box pizza i was surpise to see that one of my pizza was all messed up . One of them had slid to one corner of the box and i received what itbseem to be a mushy ball of pizza, the second pizza toppings had slid over to one side of the pizza

So i called pizza hut and told them what happen, she apoligize and said she will make me a new one. So the delivery guy came back with my drinks but it was the wrong ones. I ask him to pleease bring me the right soda i ordered. 15 mins later on another delivery guy came and gave me my pizzas, i ask about my drinks and he told me that i didnt order any. So i just said forget it. Sat down finally ready to eat just to see and find that my pizza was destroyed AGAIN! Pizza all mushed up and toppings on one side. Only explanation i seem to come up with is them haveing careless drivers.

Again i called the store again to tell them what happen. It was the same women i talk to before when i called the first 2 time. She gave me a nasty additude and i decided to cut the conversation short and i just told her ill speak with her in person. When i did go up there and i try to explain what happen she seem not to care, still carrying a affitude and told me its not working out and gave me my money back...
No apology, nothing to make up for the trouble, or not even a pinch of conercen.

I love Pizza Hut a lot and i do spend my money here a lot but the service i have recieve was very rude and frustrating

On October 6th i placed an order online to be delivered at 6pm. My order did not come to me until 6:30pm and it was cold. I called and spoke to the manager that very moment at location 3904-a w Hillsborough ave tampa fl and she said she was refunding the money and it would be in my account in 48 hrs. I have now spoken to 4 different managers since then and they all say they have put the refund through because it is not my fault that they didn't have enough drivers and let my order sit in the store and get cold. It is now October 13th I just spoke to yet again another manager and still nothing has been done. I still have not received a refund. This is outrageous to say the least. Myself and my husband regularly order from that location but after this experience I am sorry to say I will no longer order pizza from pizza hut. All I asked was for a refund and here I am a week later and still nothing has been done.

Hi, my name is Jateria, and my aunt placed an online delivery order for me for 1 large original pan pepperoni pizza with stuffed garlic knots. The order was placed around 3:58 pm, and was set to deliver in 90-100 minutes, which would make the delivery around 5pm-6pm. It's now 7:15 pm, and I haven't received my food, and my aunt's card was charged twice for the transaction, one for $16.72, and another for $15.62. I am highly dissatisfied with this service, and I am hopeful that I and my aunt will receive some sort of rectification for this poor customer service.

I order from pizza hut once it three times a week. Have been a loyal customer for over 15 years. I have even worked for pizza hut on several different occasions. I have been ordering the same meal online for the past 6 months. After we place the order we call in and ask for the wings to be divided half and half. There has been no problem at all. I always tip the drivers well. Have always been polite to the staff and the staff has always been polite to me. So today 11-12-2017 we place our order online and then call in. The server that answered said her name was wendy and seemed very rude on the phone. As i explained to her our order and asked her if she could divide the wings half and half she rudely said. ( no I am not doing that.) She didn't say sorry i can not do that. Or I am not allowed to do that. She was very rude and the tone in her voice she sounded very angry. So i said to her oh. Well they do it every week. I havent had any issues before. She replied with (well im not doing it.) I then asked why not and that's when she again rudely said. (Because i can get fired for doing that) so instead of cancelking my order and giving her attitude back I just went ahead and, ordered a second order of wings. However if Pizza Hut is hurting for money and can not provide me with half hit wings and half bbq wings in an order and charge me an additional .99 cents to provide me with customer service. I should not have to pay to get service. If this happens again ill take, my business elsewhere. I spend 80 to 120 dollars a week at pizza hut in Uhruchsville, Ohio 44683. I feel that i should receive better customer service then a, rude angry woman and then tell me, she will get fired if she gives me, half hit wings and half bbq wings. I feel this needs to be addressed and taken care of before Pizza Hut loses anymore business.

On Friday, November 10, 2017 at 5:15 p.m. I called and placed an order for a large hand tossed beef pizza with extra cheese and 8 honey BBQ wings. The order was completed at 5:19 pm. with delivery time stated as being 30 minutes. No delivery person ever arrived. Four hours later at 9:19 p.m. a lady called, and stated "This is Pizza Hut. Did you place an order earlier? Did you receive it?". I told her I placed an order and never received it. She replied, "Ok. Thanks." No one offered a free replacement of my order for the lack of delivery or anything. I have never experienced this type of service from this location before.
Jenean Fields

Ordere 3 med. pizzas pepperoni lovers. They were far from pepperoni lovers, probably plain pepperoni. We order all the time and a few times I had to call and complain like one being delivered upside down and one being with greese coming through the boxes and one hard as a rock. So this time I thought I would complain to you. A lot of times we get good pizza from there so that's why we keep ordering and having it delivered. I think it might just be certain individuals cause it's not all the time

I ordered pizza, breadsticks, and a 2 liter of pop. I paid with my credit card, it was to be delivered at 7:35pm. I called around 8:15 after numerous hang ups and disconnections, finally I was told my order had been canceled because one of there drivers got maced and they were no longer delivering orders. I was told I could come and pick my order up it I wanted to, but it wasn't even ready. My money was taken off my card and I was told it would be 3 to 5 business days before I get my refund. I was extremely hungry and was expecting my order. They never even called me to say my order had been canceled! Extremely disappointed in Shaker Heights, Ohio!

On nov.11 around 5pm.i called pizza hut at park row and collins.in Arlington texas. 76010.and I ordered 2 medium.side pizzas a order of wings.and 2 litter pepsi.i showed up the place.and paid for my order.around 25 and cents.dollars.it past like 1 hour.and I ask the cahier.if my order was almost done.and she told me that an employee had dropped one of the pizzas.and it was gonna be 5mns.for the other pizza.to be ready.and 45 mins. Went by.and I was gonna asked.the female cahier.for my order.and she was really rude.and told that she was gonna refund my money.back to my credit card. So I waste almost.1.30 hour.of my time.with no pizza.and really bad costumer.service.she was a Caucasian lady
Around 40 to 50 years.old.she was really ugly.and she was talking about her personal life to other.costumer.about she had a car wreck a day before.im really upset.cause.i ended up.with.no dinner for my kids.and I'm still waiting. For my refund.to get back to my account. I would never.never.go back.to pizza hut.again.

I do not know who built this location but why would you make a drive through that you can not get out of. I have currently been waiting 10 minutes behind a car whose pizza must not be done yet. Mine was supposed to be ready 15 minutes ago, but I cannot back up or drive around them because of the way this is designed. I do not know why your employees wpukd not have the person drive back around instead of holding everyone else up.

Though advertised no coupon needed to get 50% off if ordered online it would not work. Called the local store on DIXIE highway louisville KY and was told they had no control over it and should call complaint hotline. Asked if I️ could be connected and was told no. Once I️ called the complaint hotline waited so long I️ hung up and called another pizza place. Result. Lost sales to Pizza Hut. Pitiful.

We are a regular Pizza Hut customers we buy it once a week and also for birthday parties and office. This time I️ was very dissatisfied and disappointed. We took an order to go two large pizzas one plain cheese and veg . Especially told them no meat as we are vegetarians. When we went home the pizzas had pepperoni they got my order confused with someone else and I️ couldn't go back as it was freezing outside. Definitely want this to be corrected and would like my refund.

I ordered 12 traditional wings on 11/10/17 from store # 013731 . The wings were not cooked all the way through. They were still pink inside. When I called them back to let them know they told me the manager was not there and to call back today 11/11/17. I called today at approximately 12 Noon and spoke with Steve the manager. He was very very rude and disrespectful. Steve told me it is impossible for the wings to be under cooked because they come pre-cooked. So i said apparently the pre-cooking for these particular wings didn't go well becuase they were not done. Steve asked me if i still had the wings and i told him know i through them away. He said well how do I know theu were not done. So i said, first of all you said its impossible for them to be under cooked now you are implying that I'm lying to get free wings. He started talking over in a rude and disrespectful manner and hung up on me. So Steve is the type of employee you want representing your company? He needs to find another line of work becuase he is clearly not cut out to work with the public. I just wanted another order of properly cooked wings. Now I want my money back and will never be patronizing any Pizza Hut from here on out.

I have order delivery two nights in a row for my 83 yr old mother I called at 540 yesterday order 2 med pizza Cho chip cookie as 2 liter they SD it would be there in 30 min they did not come until after 7 pm and the chocolate chip cookie was left off they SD they would get it right out at 10 pm it still was not there I called several times to get it delivered I'm sorry but this is not good service when I talked to supervisor I was hung up on and had to call several times to get it straight they offered nothing to try to make up their mistakes I doubt I will be ordering g again

November 10, 2017
Pizza Hut in Raytown MO on 67th in Raytown rd.

I asked for a employees name and she [Shay] did not give me her name, so I could make a complaint! She was rudely upset and was using profanity, I asked someone else for her name [Kat] once I got the employees name [Shay] I walked to my car! Shay came outside trying to fight me! Once she went back in to the restaurant, she was using profanity with everything she was saying! My mother was still in the restaurant! As my mother waited for her food Shay way going in about how she will beat my A** and how i don't know who I'm F******* with! I felt threaten once we was leaving the parking lot because Shay was standing by her car with her hands in her coat as if she had a gun! Pizza Hut was a family restaurant, I see that's not the case anymore! It's a death trap! If customer service is like this I don't want to deal with any customer service anymore!

Pizza hut in spring lake, nc closes at 12 on friday and according to the website 12 as well. I pulled up to pizza at 1038pm and the doers were locked. I went back to my car and called and the gentleman stated he thinks they close at 11. I said it's not 11 and the doors are locked. He didn't know they were locked but told me I can go to the drive through window to place an order.

If your going to run a business you should adhere to your published business hours. If you decide to close early, it should be noted on the door that your closed and why. This is poor customer service and a inconvenience to the customer. Someone should look into why this store do not stand by their policies.

I ordered a large stuffed crust pizza half supreme and half cheese prior to me leaving work to be able to just pick it up and get Home to my kids after working a 15 hr shift. The pizza was cut incorrectly. My kids are 10 and under so they only want cheese. The way it was made had more supreme toppings therefore not being enough to feed my children and the olives were hard! They offered to make me another one but I can't sit and wait another 20 minutes. I was exhausted from work. They should've offered to deliver it but they didn't. Normally the pizza is great. So very disappointed 😔. They need to pay attention to the Pizza orders and realize that if you order half and half there is a good reason. Thanks,
Johari Bogonko, RN

In October (near the end) (don't know exact date) my husband went in to the location in Trussville Alabama. Making small talk with a employee. During the conversation she proceeded to say they do not deliver to black neighborhoods. It was in the context in which she said it in. She coukd of said they don't deliver to certain areas. As a black person I found this side eye racist and so did my husband. At the same time she opened up the Pizza for him to look at it under a leak in the roof which almost got in the Pizza if he hadn't moved it. We spend a lot of money with pizza hut as my husband likes no one else's pizza. Ive never experienced this at any other pizza hut and has made me feel some type of way about entering pizza hut. It was a woman employee who needs better training with words and how to talk to customers.