Pizza Hut
reviews and complaints

The date I believe was Wednesday Sept 6. I placed an on-line order to your location 24750 Telegraph Rd, Southfield, MI. Upon completing the order, I came to realize there was no place for me to indicate I would like to have it
baked well-done. I proceeded to contact the store, spoke to an employee, verified my order and made my request. She assured me it would be taken care of. I arrived to pick up my order at the required time and to my dismay found out that my order had been canceled, That is where the finger pointing seem to begin. The employee I first spoke to was the person that took my phone request regarding having the pizza. She then spoke to another associate who remarked we cancelled that order. At that time they looked through some sales receipts and found not one but TWO orders that had been cancelled. After that, the silence was defining. After standing at the counter for 2 minutes with no communication whatsoever, I chose to take my business elsewhere. (That pizza was just like I wanted it with no hassle. And it was very tasty) Mistakes followed by finger pointing followed by silence was not the nutritional value I expected from my invisible order. There are always other places to go, but if I wanted them to make my dinner, I would have contacted them first. That is what happened with no embellishment, just facts. Thank you.

Last night I ordered pizza online. I went through to create my order and add in my payment. The pizza was never delivered so I checked my bank account. I saw where Pizza Hut did check into my account balance to see if I had me payment in full for the order. But the pizza was never delivered and the actual cash amount was never withdrawn. Can you please check into the the issue?

I ordered just a stuff crust Pizza and 4 drinks for $5 from the pizza Hut located at 1060 By pass road Vinton Va. They called me and said they were out of string cheese and tossed crust. Only offered thin crust or pan pizza. I chose the pan pizza. When the delivery guy showed up he said he lost the receipt that I needed to sign and asked me to sign the back of one. He also stated that the 2 bottled waters I requested they were out of so he brought 2 Pepsi. He said He didn't think it was that big of a deal. I don't drink sodas though! When I opened the pizza it looked disgusting ! It was burnt, no cheese on it, and it had pretzel salt all over the entire pizza! It tasted disgusting. That location needs to be shut down.

I order at leaset 1 time a week or every 2 weeks never had any problems intill i started useing pizza hut on preston hwy louisville ky 40217 there was no cheese all sause and crust there was so much sause it was everywhere in side the box tbe peoplw was rude when i first order i was having problems ordering online ssaying error i got hung up on 2 times like they didnt want to take a order all i wanted was my order replaced and pizzas give back they wouldnt do it not happy at all

I placed my order at 8:46 on a Sunday Night. I read they are supposed to be open until 11 pm so I thought this was ample time to get 2 pizzas made. The estimated wait time was 65 minutes, so I let my family know it would be late when food arrived. I told my wife not to cook anything because I had it covered. I waited until 10 pm to check the tracker at which point it said that food was being made. I called the store just to check in, but no one answered. I called again, and again no one answered. This is the SECOND time that this pizza hut has done this to me, took my money and didn't bother to call and say they wanted to go home early, or couldn't make my food. Instead, these people decided to make me think my food is being prepared and I am waiting looking like a pure fool while my family is hungry. I will NEVER order from this store again, when I have gotten food from them it's never as good as it should be and now I just straight up get no food.

Waited over an hour at the store after waiting the 30 minutes they said it would be looked at the pizzas they looks ok the crust was really white I tasted them when I got home it was still doughy i ordered 2 medium a supreme and a pepperoni no what is bad is that pizza tasted what really left the bad taste in my mouth was the manager not caring about my complaint and just straight up hanging up on me in the middle of my talking I tried to call back but she wouldn't answer the phone I feel extremely rubbed the wrong way from the Pizza Hut here in brush Colorado it's a Sunday and I know a lot of people order on Sunday so I'm not even mad too much about the wait time the service is what really did me in it made me not want to come to it anymore

9/10/17
order number: 3170910202415001183026394
Atlanta Georgia
brittany branson
[protected]
[protected]@gmail.com

I ordered garlic knots and apparently they ran out. Instead of calling me, they just brought me cheesy bread that wasn't even melted. It was cold. Then I also got 2 large cheese pizzas with extra cheese. One of the pizzas only had half cheese and the other half nothing! Not to mention neither of the crusts had the garlic flavoring I requested on them!

Requesting a refund.

Total was $28.36

This is order number 3170910124931001233024581

I ordered the family bone in wing and 2 nacho cheeses and some cheese sticks. This order was supposed to be delivered at 2;35. Instead was delivered after 3:00. I called to check on the order and was given a discount code, and the delivery driver informed me that I may or may not get it. She was very unfriendly. I then checked my order to find out that my nacho was not delivered. I called the store to ask if they could delivery my cheese and I would hope not to have to wait another hour to get it since my food was already cold. They refused to delivery the nacho cheese, which is the only reason I ordered the fries in the first place. She said she would refund me for the cheese. I dont feel like this is good customer service AT ALL.

I also dont think I should have to pay a delivery fee for an incomplete delivery. Secondly, she hung up on me (the MANAGER) and refused to refund me at all. This is UNACCEPTABLE! She mentioned that she doesnt want to deliver to me anymore. The customer service from this branch is appalling. I would like a refund for this order. I would not be able to trust any service from this branch again after this incident.

ask for my pizza to be cut in squares and it wasn't and was told by the manager that it was my problem and not theirs and I would just have to do it myself and the will not refund or make me another the way I wanted it. The manager only offer to fixed it after I said I would never ever get anything from that restaurant again and said I was going to call the 1800 number he said which it was 7:30p.m. by then and the kids was hunger and that he would replace it and I will have to return the ones I had. I expect if I'm paying for something that I should get it the way I want it . plus he said maybe I should call the store next time instead of doing it online. worst service I have ever had in the 45 years of my life and would never recommend anyone to ever visit that particular pizza hut.

Hello my name is Deiontre Ramsey I order from you guys for my son and I he 2yr old. Anyway I bought it around 6.30 my son is sick he keeps throwing up and have a high fever after eating that pizza and it's food poison so I'm contacting you guys because im going to the court and file a claim because this is going on the third day and he still vomiting

I was in the Pizza Hut in Trenton TN, on 9-8-17 at about 4:00 pm. I ordered a pizza and dined in the restaurant. When I went to the counter to pay and leave there was a heavyset black lady working behind the counter. She did not introduce herself or greet me so I cannot tell you her name. She stated she would be at the counter in a minute to ring me up. About 15 minutes later I asked again if I could pay, I needed to leave to be on time for work. She said it would be a minute, and I told her I had been waiting for 15 she said it will be another minute, so I waved and said goodbye (terrible service is not excused for being late to work.) She yelled for someone to get my plate number though I wasn't leaving I sure was trying to expedite the process to pay for my food and be on my way. She then called me a Mother [censored] and I repeated it for your other patrons to hear, so they would know how she feels is ok to talk to customers. I will not return to this location as long as she is there, she portrayed herself as very rude and I do not feel it would be a stretch to receive a tampered with pizza while she was working.

Hello my pizza was supposed to be delivered by 8:55 according to the 55 minute time frame given on the website. At 9:15 I called the location and spoke with a very rude person named Carla who stated I needed to wait they were running behind. She didn't
Offer any apologies at all and when I asked her for a supervisor she stayed she was one and there is nothing else she has to
Say or do. Below is a photo of the email confirmation and the pizza was not delivered until 9:25 Thanks, Rakisha. Your order will be delivered on
SEPTEMBER 9, 8:55 PM

DELIVERY TO
9125 HWY 6 N
HOUSTON, TX 77095
[protected]
YOUR PIZZA HUT
8576 Highway 6 N
Houston, TX 77095
[protected]
YOUR ORDER - 3170909201734001182032263
Placed on September 9 at 8:17 PM
1 Large Original Pan™ Pizza, Hut Favorite Crust Flavor
Side 1 Ingredients: Classic Marinara Sauce, Extra Sauce, Green Peppers, Onions, Pepperoni, Black Olives
Side 2 Ingredients: Classic Marinara Sauce, Extra Sauce, Pepperoni
1 Medium Original Pan™ Pizza, Hut Favorite Crust Flavor
Whole Ingredients: Classic Marinara Sauce, Extra Sauce, Pepperoni, Italian Sausage
Special instructions: Apt 211
Order Total: $16.37
HUT REWARDS: You received 60 pts for this order.
Points will be available within 24-48 hours of purchase
Payment Method: Cash

I call this pizza hut on 9229 Lawyers rd mint hill nc 28227, mrs Melania she said she was the manager who knows but she said her employees dont want to delivery in my home because is dark which crazy I live a minute from their location and is a nice community no dangerous zone this nasty lazy ppl should not make excuses when they dont wanna work just dont go to work and that day and thats all

Tonight I ordered a pepperoni pan pizza online, I was given a hand tossed pizza & told it was a pan pizza, I was also told when my pizza was cooked that the dough didn't rise & all other pan pizza were frozen, this marked the second incident this week with my pepperoni pizza order.I told the workers I was displeased I frequent this location often. On Wednesday 9/6 I ordered a med pan pepperoni pizza and I had to call and complain about the order.

I ordered a half pepperoni and bacon half pepperoni and meatball pizza as well as cheese sticks that were both burned. They cheese sticks were so hard you could barely bite into them. The pizza barely had any pepperoni on it about two pieces per slice and the cheese sticks barely had any cheese. Worst order I've ever received. I am very disappointed .

I ordered a pizza and breadsticks on line. It stated a 1.5 hour wait for delivery. At almost the 1.5 mark I get a phone call confirming my order. I said yes, I ordered a pizza. I asked if they just got my order. Lady said no she was confirming. Then I said are you here and she again replied rudely. NO I'm on the phone. When she arrived I paid for my order. She accidentally dropped a dollar and I bent to pick it up and give it to her. She again rudely said that ain't yours. I told her I was picking it up for her and told her to get it herself then. I always give drivers tip money but she automatically took 4.50 out of my money on her own and called it her tip. She was very rude and mean. I will not be ordering from this Pizza Hut again nor will I recommend that site to anyone else.

We ordered a pizza for carry out I had my employee go pick it up with my business card (that had thousands in my account) and when she was checking out the card machine kept saying customer didn't approve amour even though she did and all he continued to do is say how she had no money didn't offer to help when it was fixed he said nothing bad servi

Was wanting to try to submit a picture of the pizza I received from my local Pizza Hut which isn't listed above but is on monument road in Jacksonville Florida. Placed online order and get my pizza not as I ordered missing toppings and I call the store first I get put on hold for couple minutes then hung up on and I explained the issue to a lady who claimed to be the manager, last time I spoke with the manager it was a male, however that's irrelevant I have a pizza here not being eaten because it's not what we ordered and I just honestly wanted to show proof on here thinking I could email the photo but there is no spot for that. The lady was rude and accused me of cursing at her when I said why the hell would I walk a pizza up there to prove it wasn't made correct when I chose delivery for a reason, at this moment it's almost impossible to get gas which my car has no gas so I chose and paid more for delivery because a hurricane is coming and I offered to send a photo but obviously that's impossible because the lady claimed there's no way she can see the pizza and needed proof that it's not as ordered (this Pizza Hut always messes up usually they never put the flavor crust) but I typically don't complain just over crust besides one time and it was a guest in my home who was complaining they messed up it just so happens I have to deal with all the decisions in this house and had to call and complain; so I end up with a messed up pizza and a 5$ credit after arguing with the "manager" thanks pizzz Hut.. to top it off it's my anniversary and my husband had to work so i settled for Pizza Hut and couldn't even get what I wanted. Thank you again . :( also if there is a way to send photos I could prove my pizza was not as I ordered as well as my receipt which I paid for the pizza not made to my order and if this woman is seriously the manager I think y'all need to get the other man back asap because as much as I order pizza from this location and dealing with that woman really irritated me she clearly isn't well with customer service.

I am a truck driver and I always get pizzas delivered to the customers address's all the time with no problem day or night until I come across the pizza. Hut at 2727 s business Dr Sheboygan wi is the 1st pizza hut refused to deliver saying a lie about policy I would believe that to be true if I have not done it several times already when I asked to speak to a manager the person on phone refused

Tonight I called my local Pizza Hut In Ponca City Oklahoma and made an order. 2 sandwiches well done a order of cheese sticks and a order of wings. I was givin a 30 minute delivery time. An hour and 6 minutes later my food arrives (Delivery guy was sweet) however my food was cold! Not even a little warm and my well done sandwiches were soggy like they never hit the oven. I called my local Pizza Hut to complain because hello I'm still hungry! They put me on hold, then told me the manager was to busy to deal with me. I was insistent on talking with him and when he finally gets on the phone (25 min later)he acts as if my meal wasn't important because he already got my money! He was rude and unprofessional to say the least.