Pizza Hut
reviews and complaints

First of all I placed in order online one hour passed by and never received my order. I called to give them my credit card information because I had put the wronf expiration date. And the employee starts giving me attitude through the phone. It's a male. Who answered. He said "oh so is it gonna work this time" very sarcastically. Which I don't appreciate this time of voice when also they hunged up one me and put me on hold 2 times.

I ordered a pizza like I usually do. Money was charged right after I ordered. They phoned me and said they were on their way. Ok, I was glad. I waited for 30 minutes, 40, 50, an hour... Called them and heard that delivery is not possible. I asked, "Why is that?". They said, "you're out of the area". Yeah sure, but why the heck you took my money off knowing I'm too far? they said they refund within 5-6 business days. Great. Why don't you send it back as fat as you charged it, [censored]s?!

Last night I ordered at 5:33. I called at 6:56 And was told it was on it's way. I received a delivery text at 7:03. I called at 7:30 to ask where my delivery was, the girl was rude and told me they had to remake it and send it back out (probably never made it). Called again at 7:45 And asked again about where my order was and her response was "I just told you where it was, " (no apology, no offer to contact the driver or cancel my order.) It was already too late to order from somewhere else and my 5 y.o. was getting restless. Food arrived nearly 2 and a half hours after order time at 7:33.

I ordered pizza and wings ( cheese stuffed crust meat lovers and 12 mild bone in wings) for delivery. I didn't receive my pizza until almost 2 hours later. I called the store multiple of times and got no answer. I then proceed to go up there and they say that my pizza left 30 mins ago. So I say fine and go back home. Only to get my my pizza another 30 mins later and it was ice cold. So I then call the store to speak with the manager so I could get my Visa card refund or a replacement. He then proceeds to tell me that there is nothing he could do about it. So I'm writing you guys to see if I can get my money back or a replacement of my meal?

I order online on 8/19/17 here in Las Vegas... the food was 30mins late from the time it was supposed to be delivered when I went to the store to get it re made I was told I was lieing and that there was nothing wrong with the food... then I over them saying that they don't have enough drivers and workers.. and yet they still did nothing for my order
...

I was visiting Las Vegas and I decided to order Pizza for my kids. I decided to order Pizza Hut because that is the pizza I prefer over all the other pizza places. I was very disappointed when we started to eat it. The cheese wasn't melted on the dough all the way. The pepperoni was very oily and the dough was cooked all the way. It was the worse pizza I had. Since I was traveling around, I didn't have a chance to comment on the pizza. I am now back in Ohio, so I took a moment to let you know how unsatisfied I was.

I called in a pizza for pick up. They told me 45 min. I waited 45 min. Went in and paid the screen read ready for my name. I was told it would be 2 more minutes. I waited another 35 minutes before asking someone what the hold up was. Then an employee Went to whete they keep the pizzas ready and pulled mine out. It was so cold the box wasn't even warm. And tasted like rubber [censor]. I ordered a super supreme and it didn't hardly even have anything on it but rubberized cheese. I will never go back to that pizza hut again.

I ordered a large Sausage, Canadian bacon, mushroom and black olive pan pizza.

Got it home and it was a medium. (I measured it after the manager hung up on me)

I called politely and told them I was charged 18.89 for a large but it was a medium. She very rudely stated "the pizza delivered was a 16 inch pizza".

She didn't even ask any other questions just stated that as if she was personally aware of every pie leaving the store.

I told her "Ma'am, I picked this one up it wasn't delivered." She then hung up on me.

I do have a picture of the box with the grease stain that is very much under 14 inches. There's no way this was a large. I have a tape measure in the picture just for verification.

So, whatever the difference is between a medium and a large would have been fine with me but I'm just considering posting this on Facebook instead. This is the worst customer service I've ever had at Pizza Hut.

My phone number is [protected] and I do have the box, picture and receipt.

I ordered one large hamburger with extra cheese and a order of wings plan no sauce and received a pizza with ham that Im allergic to and wings had sauce on it but when I called them back they told me they were closing and I tried to call them the next day and they kept giving me the runaround so my husband and I had to go without for the night. When I was telling the man about it ...it seemed like he was getting aggravated with me so at that point I was scared to reorder thinking about what would happen to food

I had placed am online order last night, and received a call about 10 minutes later stating they could not process my order due to a prior issue I had with this store. The issue prior was caused by the store and my order was about am hour late, and they stated they would refund me a portion of my order amount, which took many days to show on my bank account, the manager was very rude about it and made me feel I was being discriminated against. Then come to find out the order I placed last night that they stated could not and would not be be delivered was taken off of my card anyways. I will be filing a complaint with the better business bureau and I will also be contacting an attorney to see if this needs to be taken to court and settled the correct way. I am disgusted and in shock that this has happened and the manager at the store I ordered from told me I was blocked from delivery from any store and said she would contact me on Monday when she speaks to another manager. I truly believe I am being discriminated against due to PIZZA HUTS ERROR, not of my own doing and demand rectification or I will be pursuing an attorney. I have also saved the voicemail thqt was left advising me they could not process my order.

On 8/19/2017 I ordered online 2 medium pepperoni meat lovers pizzas and received 2 half pepperoni half cheese pizzas. I called and provided verification of my order but the staff person who identified herself as the General Manager S. Peck refused to take any responsibility for the mix-up she was very rude and unaccommodating. I patronize your establishment and expect quality service and product which I did not receive. The total of this transaction was $ 19.47 and it was a very unsatisfactory experience.

Just had the worst reason on trying to place an order. I spoke with a Cherish and she said her manager Sydney told her that there not allowed to deliver to the beach. Like really I'm here at a Lagoon area just not a guest and that just shows what kind of service you offer. I'll tell you this that I'll never order from Pizza Hut again. I will spread the word.
I ordered from a number [protected]

I was charged more for the pizza . I asked the owner to provide two medium size pizza pizza of 7.99 $ . And provide the menu card so that I can see topping option. Owner denied to provide me the menu card and told we have our own rates. If I need medium pizza then 21$ and for big size 23 $. It was already 11:00 pm so I dont have any other option and I took the pizza. But I am customer of pizza hut from last 4 years but cant believe any chained shop have different price.

I am attaching the receipt of it and need some clarification from pizza hut that is it right or wrong.

I had ordered 2 medium pizzas the other day, and I was charged twice on my credit card. I swiped one time, but my discover card was charged two times. Different amounts, one for 14.96 and the other for 15.96 I left a dollar tip and got charged two times! Is there a refund I can get or some sort of credit I could get towards future orders, I'd rather not have to pay interest on something that I didn't technically even get myself, like paying for a rental car, and staying in a hotel all week.

The pizza I ordered online for my lunch was dark and not presentable. Being I was on lunch, I had no choice but to accept the pizza. I tried eating the pizza during my lunch and was not satisfied with the taste and representation. This is my first and last time going to this specific Pizza Hut as I have not experienced anything like this at any other Pizza Hut I go to and I am a regular Pizza Hut consumer. The crust was hard and the cheese was dark. The pizza looked as if it had been sitting under a heating lamp for an extended amount of time prior to me picking the pizza up. I also was not offered any Parmesan cheese and had to request it. I've never been to a Pizza Hut I didn't like until this visit 8/17/2017 and hope I do not have this experience again.

The address to this Pizza Hut is:
1030 W Arkansas Lane, Arlington, Texas 76013

My receipt survey code is:
g83y 2ar0 x57

My contact email is:
[protected]@sbcglobal.net

I went to the Pizza Hut at 61 Old Country Rd in Westbury, NY 11590 on saturday and the "manager" Latisha acted really rude and racist. She was making comments about people's appearance who were ordering. She also forced customers to leave if they came in within an hour before closing. It was hell and people in the community are no longer attending due to the treatment. I contacted Pizza Hut corporate offices, no one has gotten back to me. Does Pizza Hut even care about this kind of treatment? I am going to call the news and report the racism and harassment from Latisha (the manager with blue hair) if she is not fired.

My daughter called to inform your company of an employee named Brianna Bye and her recent arrest for possession of methamphetamine, maintaining a common nuisance, possession of paraphanalia, and possession of marijuana. My daughter called the store but then the store called Brianna and gave her my daughters name and number so Brianna called and demanded that she re-call the store and say it was all a lie, so my daughter did because she was being yelled at. I do not feel comfortable with an establishment that has employees that do methamphetamines and then threaten my daughter for informing their place of work demanding she recant what she informed the manager. I am also upset that your store gave Brianna my daughters name and phone number, which is the only reason she knew who to call and threaten, which, again, was my 14 year old daughter. Do you not offer anonymous complaint lines that don't hand out the person's personal information so disgruntled employees can't seek revenge or demand the person, or in this case, child to recant?

I am complaining about one of your stores. I have received my pizza pie cold and I called to give a complain, they credit me a 10$ voucher and when I called to place another order the voucher is expired something that was never explain to me . I am so upset that I am going to make sure my whole town will know what type of service they provide.
I will Use all social media to let everyone know

I had ordered pizza in Pakistan on uan number +[protected] at 9:45 pm, made a followup call on 10:15 pm after due time passed and got the information that pizza will be deliveted shortly. Finally pizza delivered at 10:45 PM. I was wondering the order time at slip was 10:24 whIle I had recieved messages from pizza Hut on 9:45 and 10:10 for order and delivery respectively. Please look into the matters urgently

Regards,
Muzammil.[protected]@hotmail.com

I called to place an order and in the process there were employees laughing and playing which made it hard for me to place my order. The young lady on the phone kept asking me to repeat myself, which irritated me to the point that I just hung up. This is the second time I've had a bad experience with pizza hut. The first bad experience came about when I placed my order but it never was delivered to me. They didn't offer an apology or to do something to accommodate my needs.