Pizza Hut
reviews and complaints

I live in Ocala and tonight trying to find out information about coupons we received in the mail. The number we have is a call center and they could not answer my questions so that I could order pizza. They transferred me to the store only to be placed on hold 3 times...a total of 45 minutes and never talked to anyone about this. This is the same store that if you order more than one different pizza they do not get your order right and we have to fight with them to fix it or we live right up the road and it takes over an hour to get our pizza and it's usually Luke warm. My granddaughter is 3 years old and loves Pizza hut pizza ... If it wasn't for her having an eating disorder and only eating pizza hut pizza we would definitely just use Marcos pizza who is just as far away and get our pizza here within 30 minutes hot and how we order it. I am very very dissatisfied with this store and my husband had to drive all of the way to the store with a neighbor because our truck is broke down just to make a 3 year old little girl happy to have pizza for dinner at almost 8 pm. The address to this store is 2785 Northwest 48th ave #16 Ocala FL 34482. They seriously need some new help or management at this location. I'm not one to complain and usually just deal with these problems but tonight was the last straw.

Deon
[protected] YOUR PIZZA HUT
12200 Central Ave
Mitchellville, MD 20721
[protected]

YOUR ORDER - 3180209113838001183023581
Placed on February 9 at 12:38 PM
1 Medium Hand Tossed Pizza, Garlic Buttery Blend
Whole Ingredients: Classic Marinara Sauce, Pepperoni

1 Medium Hand Tossed Pizza, Garlic Buttery Blend
Side 1 Ingredients: Classic Marinara Sauce, Green Peppers, Pineapple
Side 2 Ingredients: Classic Marinara Sauce

1 Medium Thin 'N Crispy ®
Whole Ingredients: Classic Marinara Sauce

1 Medium Thin 'N Crispy ®
Whole Ingredients: Classic Marinara Sauce, Green Peppers, Chicken

Worst pizza I've had in years. Little to no sauce cheese burnt. I will be ordering Dominos from this day forward.

On Thursday 2/8/2018 we ordered a large thin meat lovers pizza. It was delivered in 35 minutes cost 21.58, ticket #0031. the Pizza arrived cold, and the meat was dried out with hardly any sauce or cheese on the Pizza. It was not edible. We threw it out.
My names is Judith Pingel 1503 Scenic Alamogordo NM 88310 and I am requesting a full refund and requesting that the local store deliver a quality, hot product. E-mail address [protected]@yahoo.com [protected].

I am making a complaint in regards to the service I received. I got to the store to pick up my order. Once I got there my order was incorrect and I had to wait 30 extra minutes to have them remake one of my pizzas. My other pizza was cold once they brought it to me and burnt. The staff was not concerned about my complaint and continued working. My email is mccall.[protected]@yahoo.com

I ordered two orders from pizza hut on 02/07/18. One was placed at 6:30 and the other 6:45. The location is the one in Westwego, Louisiana. I paid 40$, including tip for my order and half of it was missing. I didn't receive my cheese sticks and my brother didn't receive his chocolate chip heart. They were able to call me a couple of minutes prior to my delivery to ask about the two different orders. The location is less than a 5 minute drive to my house so you can understand why I think they are ignoring my call. I have tried calling back SEVERAL times. Not once did I get a busy tone, or anything. I keep calling and trying but they just will not pick up anymore. I am extremely frustrated.

It is with great disappointment that I am writing this but the experience we had on Sunday has brought me to this point. As two mother's with our two children, we were looking for a spot to take our children that would accomedate their picky needs and our limited spending. We had went to the website and found you had a great 2 topping pizza deal for $5.99 each and all made the decision to dine in. Well, we were not even greeted at the door, sat ourselves and had a less than polite waitress who didn't make us feel very welcomed. We mentioned the deal we found online and after already being seated with two young children, were told that those online deals are for carryout only. Had we known this, we would not have taken the kids out of the car and proceeded to come inside for a meal 4 times the amount we planned on spending. Long story short, we didn't feel comfortable and didn't want to just walk out and ended up spending almost  $25.00 on ONE pie, 1 order of breadsticks and 4 waters. Which not to mention was paper thin and the cheese was rubbery. My daughter had to scrape her cheese off and we removed it from the toddlers pizza in fear he would choke. The marinara dipping sauce was basically water, and was pretty much not able to be used by the toddler. This experience has left us in disbelief and unsatisfied. I'm very upset to have had such a concerning visit. And I thought it should be brought to someone's attention. Thank you for listening.

I Ordered Pizza Feb 5th at 10pm and I Ordered The Pepperoni 10$ box and I Didn't Want My Breadsticks Too Hard I Wanted It Medium Brown. Not Only Was my order late but I end up getting cheese pizza the crust looked SICK and I Spoiled. My Breadsticks Was Extra Hard And The Cinnastix looked half-way cooked and barely any cinnamon on it. I called they put in a reorder I did get pepperoni But The Crust Still Looked The Same Just Not as Much As The First One my breadsticks WAS WHITE Not Medium Brown I didn't even look at the cinnastix I just closed the box upset and went to sleep. Yet got my order @12:00 ...waste of time and MY MONEY I DID NOT GET REFUNDED ON.

I placed myself order online at 7:30pm on 2/3/2018. I didn't receive myself order until 9:54pm, and the pizza was very cold. I tried contacting the store where it came from which is located in Macon, GA on Bloomfield Road, but no one answered. I had to warm it up in by oven so that myself children could eat it. I don't know what's going on but this is the second time that this has happened. Last time myself order was never delivered and it took a week to get myself money refunded back to myself card. My phone number is [protected] Tequila Carswell

My name is Tameria and i made a online order and when i got to the store to pick up it wasnt what i had ordered because what i ordered was 2 of the medium-sized 3topping pizza for 6dollar and when i got there they made a large with all 6topping in instead of 2 mediums pizza cause they said they was out of medium pizza but i had to still pay almost 15dollars for 1 pizza

I went to pizza hut at 11181 Tara Blvd in Hampton, Ga and informed the person at the front counter that I received a thin crust pizza last week and that's not the crust I ordered. He said okay and here's your pizza today I will show it to you. I couldn't even get an apology from him regarding getting the wrong pizza and that is very unprofessional. For a customer who goes to this pizza hut every week providing you business should not be treated with such disregard.

My name's Taylor brown i live in Henderson Nevada I placed an order online last night and never received my order I will send an attachment with my order confirmation. On the tracker it stated it was in the oven but never went any farther. It was a late order and I didn't know when exactly the store closed but online said they were open and took my order I tried to call after about 45 minutes to an hour and the store is closed. I placed my order when the store was still open but never received my food. I've never had this happen at any pizza please or even a delivery place.

After being over 45 min past the delivery time the pizzas came raw on the bottom. I called 20 min past delivery time estimate that was 35-45 so this was 1 hour and 5 min and I was hung up on as soon as the representative got my name and said "it's in the Oven" The pizza had been cut into and clearly enjoyed by the staff and $50 later (including tip) I have 3 uneaten pizzas.

I ordered an online pizza to be picked up at the one and only Pizza Hut in be it is at the drive up customer whetherehtonwill wait Devine, Texas 78016. Pickup time was 7:12 pm. My husband arrived at 7:15 and got in the drive up lane. No cars moved for approximately 20 minutes. Finally he just parked and went in. Could not get an employee to wait on him at the empty cash register position (no other customers standing in line); the employees would not make eye contact or even acknowledge him. He finally had to speak up to get someone to even address him. Then, the wrong pizza crust was made, my husband said he would take it anyway. Needless to say, a pickup at 7:12 did not occur until 7:50 and this is a very common occurrence at this Devine, Texas restaurant. I called their number to complain when he got home and they never answered the phone and it finally hung up on me! There are teenagers everywhere behind the counter, but no one will wait on customers whether at the drive up or inside.

Debra Briscoe
[protected]@hotmail.com

We have been ordering pizza at our local Pizza Hut at 2999 Kendall Ave St. C-14 in San Bernardo CA for several months. Our problem is they have yet to correctly make our pizza order. We have repeatedly spoken to the manager to no avail. They kindly give us pizza credits and they get those pizza orders wrong too. The funny thing we always order the same pizzas, large meat lovers add pineapple with hand tossed crust, or pepperoni with Peruvian red peppers. The size may change and once in a while we may order a supreme pizza. We are not complicated and it's really starting to frustrate the hell out of us. There are other pizza places available but our busy lives demand a delivered pizza and I for one prefer Pizza Hut to disgusting Dlminos. Is there anything you can do to ensure we get a correctly made pizza order? I understand a mistake it happens, but every single time a customer orders? At this point it is beginning to feel personal. My last order on January 26, 2018 was on of the carry out specials, 2 medium 2-topping pizzas for $5.99 each. My choice was hand tossed crust crust, pepperoni, and Peruvian red peppers. 1 pizza and was fine. The second pizza was a thin and crispy crust attempted to pass off as hand tossed, pepperoni, and the red chilies. I know about the seconds crust because itis had the tell tale holes on the bottom. I don't know about y'all but that has happened to us now 3 times and it's pure [censor]. I am not a happy customer. I know lots of people and I do not mind telling them about the experience and service I receive at that brand new store.

Thank you
Lorri Miller
[protected]
[protected]@gmail.com

This does not make any kind os sense at all. This is our third attempt and as i'm sending this i'm also on hold from your compamy and have been for about 45 min and has pick up! all I want is what was promise to us and that was an order up to 50 but when we try to redeem our 50 they said there's nothing there for us. At this point if no one contact us asap me and our family will be going pubic on every social media until you all take us serious! this should'nt be this way it's been almost 2 weeks and no one has call or email us. What your company has done isnt't right.

1st and most important the food was Horrible not the way we ordered it.
Paid $18 for a pizza that was not made the way we ordered it. Customer service very very poor, the tables were dirty the floor had food on it. We had to ask for plates when a pizza came out. The manager appealed to not care about the Customers. My family and I sat there for over 2 hours no one cleaned the tables or a table while we were there or swept the food out of the floor that is very unprofessional. I vowed not to NEVER go back to Pizza Hut in West MEMPHIS Arkansas again.

Every time I have a delivery service, it takes at least one hour to receive my order. I make an order, and when I receive my order, my food is cold. I pay the full amount, and the quality of my food is awful. I am a loyal pizza hut customer, but I no longer want to order from pizza hut when my food is cold and the delivery provider acts as if this is okay to receive cold food.

Pizza Hut have the two topping pizza for $5.99 each. I order two 2-topping pizzas, cheese sticks, and some lemon pepper bone in wings. My family and I had dine in. The server took our order and I asked what were the specials that they had and he told me about the 2- topping pizzas for $5.99. I told him I wanted two of them plus the food that I mention at top. He said okay. He checked on us every once in a while but when it came upon getting the receipt, he wasn't anywhere to be found. So the cashier overcharged me for the two pizzas which was 9.87 twice instead of 5.99. For one, she was on her cellphone cashing out my order. Poor customer service... I asked the manager about my ticket because I had my sister to go pay for our food with my card. He told me that the money had went through and all he could do was to give me a $25 credit which will have to be used within next week. I want my money back because the service was just awful and will never go back...

Pizza HUT #023257 date 1/26/18 invoice#19
So 1st, can't order online, said zip code isn't close but they delivery.
So I wanted the 2 - 2 topping pizza for 5.99 each, but I see my invoice i was charged $12.48 for one and the other was $11.48. So why didn't I get the 2 for $5.99 each..
I need some kind of credit to my card for this. I can't order online since my address isn't in your system yet.

Please fix #fix #importaddress

I am not happy I just got back into the country two days ago from france and I was giving a credit about threeonths ago for a improper order and I just called and they said someone has been calling saying the samethng and so I would like for corporate to give me a 100$ credit for my trouble I have been a customer of pizza hut for as long as I can remember please contact me asap at [protected]