Pizza Hut
reviews and complaints

Ordered for delivery from pizza hut in Clovis.ca ticket 48
My husband my son and myself after eating dinner (Pizza Hut ) my husband was awakened with such a bad stomach ache he had to get up and take some Tums which didn't help our son as well was waking up after he went to bed with really bad tummy ache and myself I woke up in the morning with a very bad tummy ache. I spent $29.74 on this pizza that not right. I would expect a refund.

4-8-18 was at St Albans WV Pizza Hut. When I informed cashier that they didn't tell me correct cost.. She was rude and then said she would get her MGR. Then she came out and was rude also. Then said well I can give you $5.00 off next order. I was going to get my daughter's pizza (s) for her grad party there but will not now. Lost business because I will not be treated like that.

I ordered a large pan crusted pizza (2440 Bailey Avenue, Jackson, MS) and was charged for it. I received a handtossed pizza that was horrible. The children only ate one piece and refused to eat the rest. It will be a while before I go back to that restaurant.
I also tried to call the store backa total of 10 times. The phone just rung and then hung up. Very frustrated with Pizza hut. It's comparable to Papa John's.

4/3/18 number 009820 I called to ask for a price of a small pizza & I talked to Angel she told me what it would cost me & I told her I would ask a friend of mine if they want to pay that amount & I would call her back if I wanted the order. I called another pizza place & it was cheaper so I ordered it from them. I never called pizza hut or Angel back. I got the pizza from you a short time before I got it from the other place I never paid any attention to the box & it was from you after I opened it & had a terrible time getting a piece then the other place came with the one I ordered. I had to send it back I didn't have the money to pay for the two of them. The pizza from you was so bad I will not order another one from you it was stuck to the bottom of the box it was soggy inside & hard on the outside I couldn't bite it. I have written this is the second letter I have sent to you people & no response from anyone. I won't suggest pizza hut to anyone any more. I use to get all my pizzas from you but no more. I had to pay 14.39 for it and then can't eat it. I am on social security & in a nursing home & I told everyone before to order from you. Well no more.i

This complain is about Pizza Hut in Bahrain, Muharraq branch near midway supermarket. On 6 April 2018 at 12:18 PM I placed order for pizza. At 1:05 PM I received my order but was wrong I called the branch but the manager was rude I think branch manager name is Rexon, I waited till 14:10 PM to receive my fixed order which is one hour and five minutes and the total time since I place the order is one hour and 50 minutes although I am living just about half kilometer away from Pizza Hut.

I order my food for pick up. When I received my food the whole order was burnt. I immediately called in to the pizza Hut store # 024953 Euclid Anaheim California. I asked for the manager, I was put on hold for 5min. The person who answered the phone i let her know what my complaint was about my food she says they will remake my order and she want me to bring back my order. I told her to send my order to my home we just got back from work and tired my daughter is sleeping can't wake her up from sleep . manager was very rude I ask her name she was rude after so I hanged up. after that she start calling me several time and and didn't speak actually that was scary of calling back to my cell and not speaking. This was truly poor service. My kids had to wait for me to order more food from somewhere else because pizza Hut couldn't give food that wasn't burnt.

I ordered from pizza hut in Minneapolis MN. my ticket # was 0142 included in my order were 12 pc hot wings a larger pizza and 2blue cheese sauces. the total being 41.45. My sauces were absent. I attempted to call the driver 3 times and no answer. I finally called the store @ [protected]. I was placed on hold and eventually hung on. I called twice more and was transferred to a manager where I was again hung on. Finally I did reach a manager who assured me that my sauces who be coming. They never did. And there was no compensation. It may sound petty but I cannot eat my buffalo wings without blue cheese sauce. I was absolutely neglected and treated poorly. I would greatly appreciated this matter looked into and moreover would like some kind of compensation. Thank You! Sincerely, Kamau Marshall... .2517 Golden Valley RD. Minneapolis, MN. 55411 Apt# 203...Phone: [protected] Email : [protected]@gmail.com

I went out with my family on Easter April 1st, 2018 around 3-4pm in Maysville Kentucky's Pizza Hut. This Pizza Hut has a bar down the middle for food to be placed in when we arrived at the establishment the food was displayed and still under the warmers. My family a quite huge one at that decided this was our best option so we told the waitress this was what we wanted and she apparently misunderstood what we had meant and assumed the salad bar was what we meant. After taking our order she moved to the middle bar area and removed all the food we assumed she was replacing the food with fresh food. After waiting with a toddler and newborn getting very restless for more that 30 minutes my two brothers personal pan pizzas came yet no food had been placed back in the middle. My family was getting quite restless and after they finished the pizzas (4 of my family members had ordered this including myself) the bill arrived two of us had not eaten anything the other two had some salad I asked when the food would be replaced so we would be able to eat. The waitress was very rude and disrespectful with her response to me saying "thats not what you ordered" this issue could have been resolved very easily by some simple explanation in the very beginning or even a simple polite answer. I walked up to the counter to pay a $57 dollar bill that I never received any food at all for myself or my father and salads for my mother and sister and asked how I would file a complaint to Pizza Hut because of the waitress I was not loud and I spoke right to the person who was behind the register. This resulted into when I walked away the cashier and manager announced very loudly that I was complaining to the waitress who then decided to yell at my parents who were ahead of me since I was packing up my newborn. This service was horrible and disrespectful and this entire time the manager was standing right by the register saying nothing to the waitress. As soon as I got into my car I called to make a complaint and I spoke with someone for over 20 minutes who I gave my number and Email to and was assured I would hear something back by that it might be two-three days well this I now day 5 and I have heard nothing at all so I am filing this complaint officially online. I will also add this is my first and last time eating at the Pizza Hut in Maysville I have a Pizza Hut in my home town of Flemingsburg KY that I have never had an issue with and I will always return to. At this point I would like a refund for my food simply because some of my party never ate and how disrespectful I was treated.

I order my food for delivery. My order was put in since 5:51 pm, I waited 1hr 30mins for my pizza to be delivered. When I received my food the whole order was burnt. I immediately called in to the pizza Hut store 7491 St Andrews Rd Irmo SC. I asked for the manager, I was put on hold for 5min. The person who answered the phone comes bk to the phone and say the manager told me to ask you is there anything I could do to help you. I let her know what my complaint was about my food she says they will remake my order sent it out. Almost two hrs pass by my order gets here and only half of my orders comes. I called back while the delivery driver is still here I ask for the manager, the response was the Manger said call you call back later. I said no my order is still messed up I was put on hold for 20 mins no one came back to the phone. The delivery driver calls on for me and I was able to speak with a Manger name Marshall. I asked for a refund he said that I would get one but couldn't give me a confirmation number for my refund told me I would have to come to the store to get it. This was truly poor service. My kids had to wait for me to order more food from somewhere else because pizza Hut couldn't give food that wasn't burnt.

Unit # 002712
[protected]
I do not ever complain but the last 2 times we have ordered from pizza hut delivery, we've had issues. Today, I ordered the pepperoni lovers for the kids and a meat lovers. I did not look at the pizzas until the delivery guy left. My pepperoni lovers pizza looked like it had been dropped as the pieces were all bend up and topping everywhere. It also was not pepperoni lovers. There may have been 2 pepperonies on each slice. Littlecarsars $5 pizza has more pepperoni than this one. I was very disappointed and probably will not order delivery again since I have such bad luck when I do. The last time we ordered, it was an hour and a half before we got order and I may live a mile from the place. I'm just irritated because I didn't get what I ask for and wanted to vent and complain. I'm a single mom and friday night pizza night is kinda a big deal for us. Thank you!

I have gone to the Pizza Hut on Highland Drive many times now and have left real upset. Every time they haven't gotten my order right, when I try and confront them about it they are just rude to me and still refuse to fix my order. I just barely left that Pizza Hut again and I was charged $24.02 for 2 medium pizzas and an order of breadsticks when they have a deal going on that says you can buy 2 medium pizzas with 2 toppings cost $5.99 each plus my bread sticks costing $5.29. It should have been THE MOST $17. But why and how is it $24 ?!? I even confronted the manager and she said she would fix it but never did, I am very disappointed and disgusted with their behavior there as a "business". The last time I went there I ordered the same exact thing like I do every time and I got literely doughy PLAIN breadsticks, didn't have anything on them. Breadsticks are my favorite thing at that place, and they couldn't even do that right. The manager doesn't do her job worth a damn ! They don't take their jobs seriously at all..

Order the pizza so I thought was told specifically after giving my credit card and then be 25 minutes an hour later called back they had no order for the address the phone number nothing.. customer service guy named Mike told me there is nothing he can do about it but order me a pizza! What kind of crap are you guys running.. I can never order pizza from you guys again and be confident in the fact that whenever I get off the phone my pizza is actually being made now.. thanks Kansas City Kansas Pizza Hut! Nothing like getting off of work 8 hours plus on my feet expecting dinner to be there in 30 minutes an hour later hungry kids crying and screaming when I expected that the order that they said would be there in 25 .. it's just rude.. and then a so-called manager name my cat customer service saying there's nothing he could do but order me a pizza!?!

I recieved my food from a delivery. I called at 10:15 no one answered the call and I called mulitiple times and constantly was put on hold. My order was completely wrong. And this is the second time this has happened. All I was offered was a 10$ credit and not a refund. No one picks up the phone. And the delievery drivers were innapropriate both times on both occasions. One person told me "Damn ya'll don't get tired of eating this [censor]?" On the second occasion the other employee was on the phone on facetime while bringing my order to my door. This really does not make any sense at all. This location needs a complete 360 staff turn around and customer service check. Im very disappointed.

I recently moved to crossroads tx and have ordered from your pizza hut a couple of time and the last 2 times we have ordered ranch with our food and have received none. I mean we are paying for this and it's not in the bags. I even asked the delivery driver if it was in the bag and he assured me it was and upon checking there was none! I called the pizza hut to see if they could send some out and they said they would in 45 minuets. Are you kidding me! Our food would be cold if we waited. This location needs some serious retaining! Then they say okay well we can credit you back since you did pay for it. Well if it's not be delivered I appreciate it being credited back. I am really disappointed in this establishment.

My pizza didn't have any sauce or cheese on it. I spoke with the manager and did what he asked which was send pictures of the order. He was very unprofessional. He didn't want to answer the phone after the pictures and kept me on hold for almost 30 minutes.
I just wanted my two pizzas remade. I sent $45. So all I ask now is to get a refund. I feel like I was judge and treated unfairly.

Ordered pizza & boneless wings. Ended up with two extremely ill children. Called the location and spoke to Brittney. She did as much as she could to help. Next day, no call back from manager. Called 3times and was disconnected. I was placed on hold and told the manager was "very busy" My husband and I ate pizza and were fine. Our kids had boneless wings and still are violently ill. Disappointed with the lack of concern and customer service. Temecula, Ca

I went the Pizza Hut in Uniontown pennslvania with myself and my mom and daughter. We went in to sit down and the waitress seen us come in we sat down to order and there were two waitress in there they never came over with meau's to wait on us. We were there for a least in there for 20 waiting for them to wait on us they never once came over to wait on us so we left and went somewhere else to eat. It was biggest poor service I ever had in my life I was not a very happy camper. What to talk about service the two waitress stood up there talking like we were not even there. So we got up and left. I should of called in to talk the manager but I didn't. I wanted to get up and say something but we left. Thanks alot pizza in Uniontown Pennsylvania.

On 4-3-18 my family ordered pizza, wings and cheese sticks, our order was supposed to be ready for pick up by 8pm. At 8:58pm our order is still not ready. The management did not know what was going on, the cashiers there had no clue I believe one walked out and left. There were many other people waiting for their food for a long time. I spent $45.86 for my order to be delayed over an hour long. I believe I should be given a refund for the poor service.

Arrived and waiteress asks what to drink we say water. We are a family of ten. She brings water pitcher and empty cups to table and we fill our own cups. I noticed the pitcher was filthy. Talked to manager. I had to ask for clean water. Waiteress brings water in cups and puts them on table and doesn't pass them out. She brings my little kids big cups of water, no lids Pizza not stocked on buffet or the bread sticks. Salad bar was not stocked. Awful experience, we will not be back. We will tell others to stay away from this pizza hut too.

I placed an order at about 7:30 p.m. on Monday April 2, 2018. I placed my order on line. Once i placed the order i called because there was no estimated time on the online web site. When i called in to the Pizza Hut i order from they told me it would be one (1) hour for my order to arrive, so i asked what the wit time would be if i switched it to pick up, the employee informed me that the wait time for pick up's was fifty five (55) minuets. I told the employee i would rather pick up, he then informed me that i would have to cancel my order completely, re place my order and then pay again for my order, and that it would be about 5-7 business days for my money to be refunded into my account from the first placed order. I told the employee that i would just wait for the delivery then, he stated okay i will be about an hour. One (1) hour goes by, and i call the same store, this time they acted as if they were not the store located on Military Highways in Chesapeake, VA 23323. I told the women( lisa was her name) on the phone i called this exact number a little over an hour ago and they told me my order would be delivered by the end of that previous hour. She informed me that they "pushed my order back" because i placed it online. I explained to her that i have already wait well over an hour and that this was unacceptable, She stated that my order should be ready within the next thirty (30) minuets. I told Lisa that if my food was not at my door in the next thirty (30) minuets, i would like a refund, iMichael Malcom Thompson
4626 Lee Ave., Unit A
Virginia Beach, VA 23455
She told me to call her in thirty (30) minuets and she would refund my money if it wasn't there. i was in the shower and my mother informed me that the pizza arrived at almost 10:00 p.m. that is almost two(2) hours and thirty (30) minuets.

this is completely unacceptable seeing as house this pizza hut is only 5 minuets from my home.

i would like you to refund my money, immediately.

Thank You.