Menu
Pizza Hut Customer Service Phone, Email, Contacts

Pizza Hut
reviews & complaints

www.pizzahut.com
www.pizzahut.com

Learn how the rating is calculated

1.3 2935 Reviews

Pizza Hut Complaints Summary

216 Resolved
2718 Unresolved
Our verdict: If considering services from Pizza Hut with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Pizza Hut has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Pizza Hut. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Pizza Hut reviews & complaints 2935

Filter reviews by rating
5
1 review
4
0 review
3
0 review
2
0 review
1
0 review
Sort by:

Newest Pizza Hut reviews & complaints

ComplaintsBoard
C
3:37 pm EDT

Pizza Hut about the service

I have tried my best to work with the Employees of the Pizza Hut in Jonesboro AR on Caraway about the order that was placed on Friday the 28th of September I was told through email that the food would be ready by 10:15 which is 30 to 45 minutes before it would be delivered, the food showed up later than the time that was told. No one I talked to seem to understand all they keep talking about is a store credit which I don't care about since this is not my first issue with the store. All I want is my money back and if they want me to go to the dumpster and get the pizza and take it back I will.

Read full review of Pizza Hut
Hide full review
ComplaintsBoard
P
12:19 pm EDT

Pizza Hut pizza hut lack

Ok, #1. Your pizza USED to be the best, but not anymore, due to the inconsistencies with ingredients, and the LACK thereof.
#2. Charging people for DEEP DISH is a bad move. That was ONE of the things that put you on the map and made you great, but NOT ANYMORE.
#3. Why would you offer an 'ONLINE PROMOTION' to get a pizza for a certain price when everyone DOES NOT have a PC, or know how to operate one? Ya'll have been doing DUMB THINGS lately. We no longer order from you. None of our friends and family do. All it takes is word of mouth...
By the way, I went to a friend's house to use the PC to make this complaint.
#4. When you make a pizza, the ingredients should be plentiful, NOT SCARCE! You are NO LONGER the BEST pizza chain!

Read full review of Pizza Hut
Hide full review
ComplaintsBoard
A
11:58 pm EDT

Pizza Hut food service

On september 29, 2018 i ordered a pizza box and it was said to be delivered in 30-40 minutes and after about an hour and a half i called in the store because it had not come in and nobody answered then 2 hours went by i called and nothing and then 4 hours later and still nothing. This is the first time something like this is happened and i am very disappointed.

Read full review of Pizza Hut
View 0 more photos
Hide full review
ComplaintsBoard
L
9:21 pm EDT

Pizza Hut 2 medium pizzas

I was highly disappointed in the quality of my pizza. I order two pizzas one of which the pizza dough was undercooked it was doughy. I couldnt even enjoy a bite we had to throw the whole pizza away. Im always ordering pizza from pizza hut and never have an issue i would greatly appreciate it if my order was replaced not only because the pizza was undercooked but once I took a bit the cheese and toppings was not tasting or looking good at all im very upset that the quality of service was bad and I'm a very loyal customer because I absolutely love pizza hut but as of tonight my order was just not very great at all !

Read full review of Pizza Hut
Hide full review
ComplaintsBoard
M
9:13 pm EDT

Pizza Hut the store is run by kids and do a bad job

I come to the Pizza Hut in Culver City about once a week. Every time something is wrong. About 6 weeks ago the young girl that answered the phone seemed not to know anything about the menu items. ie.I ordered chicken Alfredo pasta. It took her several times of asking me to please hold so she could talk to someone else. She picked up one time telling me they don't have Chicken Alfredo Pizza. Took almost a half hour to take my order. 4 weeks ago, 2 weeks ago and again tonight they were out of 20 oz diet Pepsi. One time whoever answered the phone kept telling me they don't have 20 oz drinks. They have one liter.and 2 liter. When I picked up my order I showed him on the bottle it's 20 ounce. He gave me a snotty response. Every time I go to this store something is wrong with my order.

Read full review of Pizza Hut
Hide full review
ComplaintsBoard
K
11:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pizza Hut pizza hut in marianna florida

Pizza Hut in Marianna Florida

On my way back home one day from Daytona Beach we stoped for lunch. This place was totally discussting, needs serious management training. I'll never stop again unless you garranty it's clefaned up.
I served myself been cause couldn't get service, even after all that the pizza was good but worried me and the salad Bar was as bad as the shades!this place needs help.

Read full review of Pizza Hut
View 0 more photos
Update by KRWest
Sep 29, 2018 11:40 am EDT

On my way back home one day from Daytona Beach we stoped for lunch. This place was totally discussting, needs serious management training. I’ll never stop again unless you garranty it’s cleaned up.
I served myself beer because couldn’t get service, even after all that the pizza was good but worried me and the salad Bar was as bad as the shades! This place needs help.

Hide full review
ComplaintsBoard
M
7:00 pm EDT

Pizza Hut pizza

Last night I ordered two medium pizzas...a super supreme and a meat lovers... when the pizzas arrived the crust was still doughy and the cheese was barely melted.. so I called the store and the manager their said they would remake the pizzas and send them back out. When the pizzas arrived the delivery driver informed us that the manager had checked the pizzas to make sure they were ok... well they were not ok the second set was still doughy in the middle, the crust on the pizza was not even brown, when you picked up a piece of pizza your toppings all ran off because the crust was doughy. I am really disappointed with the quality of my product and will probably never use pizza hut again. Date of the incident was September 27th around 9pm. I would like a refund on my pizzas if its possible, i spent 23.000 dont remember what the cents portion was but am not worried about that. Maybe its time to retrain a manager as to how a pizza should look when it is done.

Read full review of Pizza Hut
Hide full review
ComplaintsBoard
A
3:41 pm EDT

Pizza Hut delivery time

Today 29th sep, we placed order with Pizza Hut Karama at 9.00pm and the pizzas were delivered at 12.05am . Only 3hrs of waiting..., . What a pity... what customer service. And when we were calling to get an update, the manager was asking shall we cancel the order, after waiting for food .
So Pizza Hut, if you can't serve ur customers please don't orders. But please don't make starve like this. Just remember you are not the only Pizza company available.
Thank you for the fantastic delivery and this will be our last order with you .

Read full review of Pizza Hut
Hide full review
ComplaintsBoard
B
12:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pizza Hut non availability of product/service

I just visited the pizza hut Express in the novi target for the 2nd time today 09/28/18. The first time I came after 12 noon and was told the ovens were down and they did not have food. I thought I would give it a second shot today and when I walked up to the counter there was no one there. There was not a single Express food item available to grab and go. Not one thing. A gentlemen finally came and when I ordered a pizza breadstick combo meal he informed me they were out of breadsticks. How is a pizza place out of bread items? The coke machine was out of ice, cherry coke and diet coke. The coke I did get was flat. I was offered a substitution item of the breadsticks so I chose popcorn. I sat waiting for my individual pizza to be cooked. After it was delivered I sat to eat my meal in the open tables provided. I watched 3 different customers come up to the counter and leave as the gentlemen left the counter. Eventually another staff member from the Starbucks came and put up a gone on break sign back at 1:45 . Why would you schedule a break of your only attendee during the lunch time frame? Needless to say I am only submitting this complaint because you really have an opportunity to make more money at this location with the amount of traffic I saw come through here but the service and availability is so poor. The Starbucks had a continuous line and help with good service.

Read full review of Pizza Hut
View 0 more photos
Hide full review
ComplaintsBoard
J
11:14 pm EDT

Pizza Hut nfl commercial

Really? You get a kid ripping a box apart, screaming out of control, huffing and puffing? And after she's done screaming, the narrator says, "You're teaching her right! " What? DUMB!

Can't think of a better way like having friends over ordering or eating Pizza Hut pizza showing them having fun while watching and being into the game and liking the pizza at the same time? No let's show a girl freaking out ripping a box, huffing and puffing snorting out of her nostrils telling parents this is a great way for your kid to act. Thank you Pizza Hut !...said with sarcasm.

Read full review of Pizza Hut
Hide full review
ComplaintsBoard
K
10:53 pm EDT

Pizza Hut delivery

On 9/26/2018 at 9:08pm I ordered a pizza online for my elderly mother. An hour passed with no pizza. I called and was told they didn't have an order for that name. I looked at my email and received a confirmation number and called back. They told me that they would send someone out there. I asked if it was going to be free because it had been over on hour. and he said yes and then the manager got on the phone and said the delivery person went the senior apartments and called and nobody answered the phone which is a lie because she's waiting on a pizza. He then tells me he voided the order and I would have to pay again because the first order was cancelled. I explained to him that's not my mothers fault . He then told me that he couldn't do anything else and I would have to place a new order. I told him "no" you have to do something and he hung up the phone in my face.

Read full review of Pizza Hut
View 0 more photos
Hide full review
ComplaintsBoard
T
9:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pizza Hut food ordered online, paid with, credit card, 3 hours later no food called 4 times with no answer at the pizza hut location

9/26/18 my husband and I were working from home. We ordered from Pizza Hut Delivery on-line for dinner. We went to the website, picked out our pizza, chicken wings, and a cookie for dessert and placed the order for delivery at 6:53. I got a text message on my cell phone that the order was received. I got another text at 7:26 that our order was going to be delivered in 35 to 45 minutes. At 8:30 no pizza. I call the Pizza Hut store, no answer. I wait another 10 minutes, no pizza, I call again, no answer just rings and rings. I go online and check my bank card to see if the credit card was charged, it was charged $32.00 plus tip. I call 2 more times in the next 30 minutes, no answer, no dinner! It is now 10:20...Where's our food? Delivery guy never called, no one called us even though they text my cell phone that the food was on its way! We called the Pizza Hut Store 4 times, the phone kept ringing, no one answered! How do you expect to stay in business if you leave your customers hungry and wondering if their food is on the way. And Pizza Hut Corporate...check into the people running your MacArthur Road, Whitehall, PA store. They don't answer the phone. VERY BAD FOR BUSINESS! I'm calling my bank tomorrow to stop payment on the charges to my credit card.
Teresa

Read full review of Pizza Hut
Hide full review
ComplaintsBoard
S
8:04 pm EDT

Pizza Hut pizza hut wings

9-16-18-those managers need to pay attention!
I order wings 2-3 times a month plus the ones I eat when my sons bring. This evening we again ordered two orders and were unable to eat them because they were buffalo hot. We returned to store a second time and again, they gave us a buffalo hot sauce. I called the store because I was not willing to return a third being that I was already so upset and the person who answered the phone at the store placed me on hold and transferred me to the call center. I again tried to call another 4 more times and all 4 times they hung up on me! The idiots working there really do not care or are just plain jerks and purposely switch the sauces! I am so angry and hungry right now cause I couldn't eat that the feeling to show up at that place and cause a scene is rapidly increasing!
Do not order from the pizza hut located at:7333 sw 152nd ave, miami, fl 33193
Terrible!

Read full review of Pizza Hut
Hide full review
ComplaintsBoard
R
9:24 am EDT

Pizza Hut complaint

I have been a customer and lover of your food for a long time! However, after today that has changed! I placed an online order for two large two topping pizzas, cheese sticks and garlic knots on 09/25/18 at 11:30am at the Jefferson N.C. Pizza Hut! My ticket number was 0005! We could not eat the pizzas! They had put a thick layer of what appeared to be Ranch dressing (a white slime)on the crust then covered it with cheese and toppings! This was slimmest worst damn tasting pizza we have ever tasted! Our guest were appalled! Both pizzas went straight into the trash dumpster! Your food has always been good up till now! You let me and my guest down big time! I guess I will not purchase anything from Pizza Hut until you can restore my faith in your food! Pulling stunts like this is a great way to run off your long time customers like me to your competition!

Read full review of Pizza Hut and 1 comment
Hide full review
1 comment
Add a comment
S
S
shlbycindy2010
Shelby, US
Sep 29, 2018 11:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Pizza Hut does offer a ranch dressing type sauce instead of the usual tomato sauce. I have a friend that orders it all the time but you have to ask for it. I'd get my money back.

ComplaintsBoard
E
9:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pizza Hut delivery

One of the drivers had someone in the car and smell like a lot of marijuana I was very uncomfortable approaching the vehicle this individual has had this occur more then two occasions I don't know if this Is a new policy but if it isn't this problem definetly needs to be addressed I been waiting over a week now to hear from a manager at the pitkin avenue location

Read full review of Pizza Hut
Update by Erica!8
Oct 03, 2018 9:23 am EDT

Driver also was eating pizza I don't if it was paid for or not while delivering food

Hide full review
ComplaintsBoard
K
4:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pizza Hut online email

I received a email for a free large any topping pizza and I went to redeem my pizza and it says it's expired but the expiration date says 10/05. I don't know why it's not letting me use it. I got it and within the same week I went to try and redeem my pizza and it says that Everytime I try! I called the store I usually order at and they told me there was nothing they could do over the phone.

Read full review of Pizza Hut
Hide full review
ComplaintsBoard
T
4:32 pm EDT

Pizza Hut commercial

The commercial sponsored by the Nazi Football League and the anti American Football League, where you have a little girl screaming and acting violent ripping a box in half and set there and say that they raised their daughter right absolutely pitiful, so you consider teaching a child to be violent over an anti-American sport where they kneel for the national anthem is raising a child properly? I will never do business with you again.

Read full review of Pizza Hut and 1 comment
Hide full review
1 comment
Add a comment
S
S
Sum Dum
, US
Sep 30, 2018 4:53 pm EDT

I completely agree. That kid is hateful and annoying. I know she’s acting, but I’m sure I’m not the only one she rubs the wrong way.

ComplaintsBoard
C
1:17 am EDT

Pizza Hut noise @ midnight!!!

UNREAL!

12584 N Beach St
Unit 134
Keller, TX 76244
United States
It would be great if your company cared about your customers AFTER HOURS AS WELL. The location of your store referenced above has the LOUDEST CLEANING/ Power washing and more going on 2 hours now! Your paying customers would apppreciate your policy change on when it's s appropriate times for such maintenance. Seriously it's ridiculous!

Read full review of Pizza Hut and 1 comment
Hide full review
1 comment
Add a comment
C
C
Chris1977
, US
Sep 25, 2018 11:25 am EDT

You would complain if you went in PH and it was dirty. Can't have it both ways.

ComplaintsBoard
R
11:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pizza Hut iphone pizza hut app (bonus stars)

I have been ordering pizza from Pizza Hut and I am not receiving my (Bonus Stars) which the ad on the app said every $1 dollar you buy you receive 2 bonus stars but out of all the 15 times that I have bought with the iPhone pizza hut app I don't receive any Bonus Stars. I usually buy about $30 worth or things every order and I have boughten 15 times. So, I believe Pizza Hut owes my 450 bonus stars. I would please appreciate it if you contact me ASAP @ Spartanstone.[protected]@gmail.com or [protected]@gmail.com
I would really appreciate it if you guys took me seriously Because I don't think it's right to get online scammed.

Read full review of Pizza Hut
View 0 more photos
Hide full review
ComplaintsBoard
B
8:39 am EDT

Pizza Hut unethical behaviour

date of incident was Saturday 9/22/18. placed an online order and at the address written below. later on called this location and changed the pick up time to 6pm instead of 3:30pm. When I arrived at the store to pick it up. the staffs at the desk were extremely rude and unprofessional. I stood in line as I watched how they talked to a lady infront of me and did the same thing with me. When the lady requested to have their names and manager information to report them they stated "here is my name badge, we don't care". I told them this will be the last time am doing business with them over at this location

Your Pizza Hut
3502 S Carrier Pkwy Ste E
(Carrier Pkwy & Corn Valley)
Grand Prairie, TX 75052
[protected]

YOUR ORDER - 3180922122706001182027106
Placed on September 22 at 12:27 PM

Read full review of Pizza Hut
Hide full review

Pizza Hut In-depth Review

Overall Rating: I would give Pizza Hut a solid 4 out of 5 stars.

Website Design and User Experience: Pizza Hut's website is clean, modern, and easy to navigate. The user experience is smooth and intuitive, making it simple to find what you're looking for.

Menu Variety and Options: Pizza Hut offers a wide variety of options on their menu, from classic pizzas to specialty creations. They also have a good selection of sides, desserts, and drinks to complement your meal.

Food Quality and Taste: The food at Pizza Hut is consistently delicious. The pizzas are always fresh and flavorful, with a good balance of toppings and a tasty crust. The other menu items are also of high quality and taste great.

Delivery and Service Efficiency: Pizza Hut's delivery service is efficient and reliable. The food always arrives hot and on time, and the delivery drivers are friendly and professional.

Pricing and Value for Money: While Pizza Hut is not the cheapest option, their prices are reasonable considering the quality and portion sizes. The value for money is good, especially when taking advantage of their deals and promotions.

Customer Service and Support: Pizza Hut has excellent customer service and support. Their staff is friendly and helpful, and they always strive to resolve any issues or concerns in a timely manner.

Online Ordering Process: Ordering online from Pizza Hut is quick and easy. The website's ordering system is user-friendly, allowing you to customize your order and choose your preferred delivery or pickup time.

Special Offers and Promotions: Pizza Hut frequently offers special deals and promotions, making it even more affordable to enjoy their delicious food. They have a variety of options, including meal bundles and discounts on specific menu items.

Accessibility and Locations: Pizza Hut has a wide network of locations, making it easily accessible to customers across the country. They have both dine-in and delivery options, ensuring that everyone can enjoy their food.

Health and Safety Measures: Pizza Hut takes health and safety seriously. They follow strict hygiene protocols and have implemented measures to ensure the safety of their customers and staff, especially during the current pandemic.

Environmental Sustainability Initiatives: Pizza Hut is committed to environmental sustainability. They have implemented initiatives to reduce waste, conserve energy, and promote recycling. They also use eco-friendly packaging whenever possible.

Social Responsibility and Community Involvement: Pizza Hut actively participates in community initiatives and supports various charitable organizations. They regularly contribute to local causes and strive to make a positive impact on the communities they serve.

Customer Reviews and Feedback: Pizza Hut values customer feedback and reviews. They actively listen to their customers and use their feedback to improve their products and services. They also encourage customers to leave reviews and provide feedback on their website and social media platforms.

Mobile App Experience: Pizza Hut's mobile app is user-friendly and convenient. It allows you to easily place orders, track deliveries, and access exclusive deals and promotions. The app is available for both iOS and Android devices.

Loyalty Program: Pizza Hut offers a loyalty program called Hut Rewards. By joining, customers can earn points for every dollar spent, which can be redeemed for free food and other rewards. It's a great way to save money and earn perks.

Payment Options: Pizza Hut accepts a variety of payment options, including credit/debit cards, cash, and online payment platforms. This makes it convenient for customers to pay for their orders in their preferred method.

Corporate Information and Background: Pizza Hut is a well-established pizza chain that has been serving customers for decades. They are part of the Yum! Brands family, which also includes other popular fast-food chains.

Contact Information and Support Channels: Pizza Hut provides multiple support channels for customers to reach out, including a customer service hotline, email, and social media platforms. They are responsive and attentive to customer inquiries and concerns.

Conclusion and Recommendation: Overall, Pizza Hut is a reliable and delicious option for pizza lovers. With their wide menu variety, great taste, and excellent customer service, they consistently deliver a satisfying dining experience. I highly recommend giving them a try for your next pizza craving.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Pizza Hut customer service

Phone numbers

800 028 7034 8800 100 1958 More phone numbers

Website

www.pizzahut.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Pizza Hut?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Pizza Hut Customer Service. Initial Pizza Hut complaints should be directed to their team directly. You can find contact details for Pizza Hut above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Pizza Hut. Discuss the issues you have had with Pizza Hut and work with their customer service team to find a resolution.