Pizza Hut
reviews and complaints

I placed an order by telephone earlier tonight to be delivered to my house.
The driver called 10 minutes before leaving to deliver to ask for direction which I
duely and CLEARLY gave. They are very simple. From Newington green head down
Matthias Road and when you see the first busstop thats my block of flats.
Simple.
10 minutes later I recieve a call from the driver who tells me he's at completely
the wrong end of the street and could I meet him there.
I live on the third floor of a block of flats and I have a 7 year old child who
shouldn't be left unattended. i inform the driver to at least go to the correct
place I had told him earlier, .
I go downstairs to collect the order and the driver is not there.
I wait for 5 -10 minutes in the cold to see if he is on his way.
Nothing.
So I go upstairs and call Islington Pizza Hut.
The manager tells me he is outside my flat. I go back downstairs. The driver is not
there. I continue to wait. Still not there. The manager says there are a large group
of kids outside the flat so the drivers life is in danger.
There are no kids outside my flat. I am standing there myself. It is perfectly safe
where I live. The manager says they are cancelling my order because I am not willing
to go outside to collect it. Despite the fact that I am stood outside on the main
road waiting for it
The manager then tells me they do not usually deliver to Matthias Road. I have been
ordering from there for four years and when you enter my postcode into the search
system on your website it informs me that the Islington branch is my local branch.
So I should think I know where it is. The manager says I am liar, they never deliver
to Matthias Road, despite confirmation emails from the previous Sunday that they
deliver and the driver coming to my door to deliver it at the time.
The manager then hangs up.
I call back and speak to someone else who says that they can see from my records
that I am a regular customer and can only apologise for the terrible way I have been
treated.
Needless to say I am beyond livid at being treated like I was some sort of criminal
despite the fact that I have been a good customer for years and went out of my way
to help a driver that can't navigate a bus stop on a main road?
I expect a full written apology for the upset from the manager and demand to know
how on earth you can allow your staff to treat customers like that. I was not
abusive and I did not threaten them but I was treated like the ### of the earth.
I want an enquiry and I expect to be compensated for the distress caused.
Amanda Steele

7 july 2011, on about 12.20 pm. we three person visited pizza hut located in Taiping
once i entered the pizza hut, we sit on the seat, then a waitress came to us and said that the seat is for five person, could not sat here, so we moved to another seat. After 5 minutes, entered three person, they sat on the five person seat.
i felt very unsatistified with it, because very unfair to us, how can other person can sit on the seat and us cannot?

i hope pizza hut can improve their unfair treatment, so that can give good impression to customer..

I placed an order by telephone earlier tonight to be delivered to my house.
The driver called 10 minutes before leaving to deliver to ask for direction which I
duely and CLEARLY gave. They are very simple. From Newington green head down
Matthias Road and when you see the first busstop thats my block of flats.
Simple.
10 minutes later I recieve a call from the driver who tells me he's at completely
the wrong end of the street and could I meet him there.
I live on the third floor of a block of flats and I have a 7 year old child who
shouldn't be left unattended. i inform the driver to at least go to the correct
place I had told him earlier, .
I go downstairs to collect the order and the driver is not there.
I wait for 5 -10 minutes in the cold to see if he is on his way.
Nothing.
So I go upstairs and call Islington Pizza Hut.
The manager tells me he is outside my flat. I go back downstairs. The driver is not
there. I continue to wait. Still not there. The manager says there are a large group
of kids outside the flat so the drivers life is in danger.
There are no kids outside my flat. I am standing there myself. It is perfectly safe
where I live. The manager says they are cancelling my order because I am not willing
to go outside to collect it. Despite the fact that I am stood outside on the main
road waiting for it
The manager then tells me they do not usually deliver to Matthias Road. I have been
ordering from there for four years and when you enter my postcode into the search
system on your website it informs me that the Islington branch is my local branch.
So I should think I know where it is. The manager says I am liar, they never deliver
to Matthias Road, despite confirmation emails from the previous Sunday that they
deliver and the driver coming to my door to deliver it at the time.
The manager then hangs up.
I call back and speak to someone else who says that they can see from my records
that I am a regular customer and can only apologise for the terrible way I have been
treated.
Needless to say I am beyond livid at being treated like I was some sort of criminal
despite the fact that I have been a good customer for years and went out of my way
to help a driver that can't navigate a bus stop on a main road?
I expect a full written apology for the upset from the manager and demand to know
how on earth you can allow your staff to treat customers like that. I was not
abusive and I did not threaten them but I was treated like the ### of the earth.
I want an enquiry and I expect to be compensated for the distress caused.
Amanda Steele

orderd a mealdeal on line tonight, waited 30 minutes just to get a call to say there bikes had broken down it will be yet another 30 minutes.Then it arrived in the time they stated, but was cold, so rang up the branch[39 the green, acomb, york] to speak to a lovely man called carl, whitch offerd to send it out again, but i refused, and he put the manager on[name unknown]whichwas so rude and more or less called me a lier, i workt at pizzahut as a star trainer for years, but never realised how much thair standerds have slipt

this is worst food joint in uae . delivery taken online @ 8.40 pm . its 10.10 pm . food hasnt even left their kitchen .
i want to complaint to UAE govt authorities . i don't no how to do that . believe these people at the joint work & are still surviving.

ordered meat lovers pizza. it arrived late and had no sauce or bacon (as one of the meats) on it. we called the store and was told they only had 1 driver and they were busy. she was rude. I called pizza hut to complain, they said they would send me a coupon for a pizza. 1 month goes by. no coupon. I call them again and they said they would send me a coupon for 2 pizzas. couple weeks now and still no coupon. never again will I order a pizza there.

not very happy with them.

Ordered two pizza's yesterday from PIZZA HUT NEW PLYMOUTH and I almost had a heart attack when I opened the boxes. My son was hungry, so I just trimmed off the burnt sides of his pizza but the other one...well, I took it back to them and asked them if that is their standard these days. Absolutely DISGUSTING! I won't even feed a homeless dog that pizza. The nerve to even CHARGE people for this crap goes beyond me. One thing I know for sure...Pizza hut will never see me again. After speaking to few people and what the word is out about this New Plymouth Pizza Hut...thank but no thanks...might as well just shut those doors. Pathetic doesn't even cover it! Hope the photo goes through I took of what disrespect New Plymouth branch shows towards their customers to actually BOX UP SOMETHING SO PATHETIC!

I bought a Chicken Supreme pizza last Sunday. Thickness of the topping of the pizza was very flimsy. Looks like the franchise owner is cheating the customers and cheating the name of Pizza Hut brand. decided that I will never return.

i just ordered vege supremes they taste so weird and not cut properly and sauces are runs over the whole pizza. its very disguisting. i think i would never to go pizza hut again it pissed me off

55 mins 15 before some one came over terre haute ind 3st.

On 9/27 I placed a carry out order. When picked up it was wrong so they remade if then the remake was wrong. I waited and finally told them never mind and took the pizza as is. They gave me a credit of $5. WOW

pizza was half hour late, it was cold when it got here and i got a eating disorder where i need to eat at certain times.

i am trying to ring them up but they pkeep putting the phone down on me

went and got a large supreme pizza for supper tonight on7-27-08.my brother got home with it there wasn't any red sauce on it as i could tell and nothing around the edge, not much in the center, i called back down there, the manager said if we brought it back she would fix us another one but we live 14 miles away.i asked if she would pay for the gas it took to come back.she said there wasn't anything she could do.it is a shame you buy something and don't get what you pay for.if any one asked me for a good pizza place i would tell them not to go to pizza hut for they don't care about their customers at all.that is my complaint

They are not suppose to do this to Black People. Greencastle, Indiana in the United States of America we have 1 black guy and he is deaf and he does AWESOME delivery the pizza to door to door when he has a delivery. Black people is the same as white people everyone needs a sort of a job. either part or full maybe temporary it doesn't matter. If i was black and they done that to me, i would do something about it right away, like saying something to them, or pray about it, let God show you the way.

What happened since this post? Were you able to get a job at Pizza Hut? Have you heard any other complaints about Pizza Hut from black people? I'd be interested to know if anything has or is happening about this.

my comment is more of a complaint today on 26/10/2008 i went to pizza hut in plymouth crownhill retail park i ordered my food my wife and 2 kids were with me i went out for birthday dinner we had starters that was fine then pizza came out with raw onoins on it so we sent itback for cooked onoins it came back again second time and it was not much better but i thought that would do did not want any prblems but my wife did not like it so the pizza we order i got boxed and paid and left i asked for them to cook pizza agian with onoins on it every one else had what they wanted ok it is like they could not be bothered with it and custmer is ment to be right i left very un happy not sure if i will be in such a hurry to go back again the address of pizzahut was crownhill retail park tavistock rd crownhill plymouth pl6 5da it just made the whole day go down hill from there so thank yoyu pizza hut .

I am also employed at a pizza hut. This foreign worker program has also gauranteed better wages for people who don't even live here. Our human resources guy tales trips to India and china and brings back people to work for better wages 10.50 for cooks and 13.00 for managers. All the while our cooks make 9.00 and managers 10.50. I fully support a multicultural restaurant but it seems that the target employment group is not the surrounding community, Managers are forced to hire certain etnicities because they will "stick around longer" or hire foreign workers to cut down on turnover. Trust me. A small voice is enough. When my job is handed to the next manager from India who doesn't speak English just because the government will give you subsidized wages, I will make a big stink. I have been this companies [censored] for 10 years. I'm Canadian. I'm the minority.

PIZZA HUTt: THE WORST PLACE ON EARTH. After reading these reviews, I have made two decisions. I will never eat at any YUM branded joint again. I will go to the local mom and pop joint where I can trust that my patronage will be valued. Second, I will continue to publicly voice criticisms of this food industry. My voice is small, but I will not be resigned to this company's notion that customers are mere "pigs at the trough."

A Pizza Hut franchise in British Columbia, Canada is notorious for reducing available hours to long time employees. This accomplishes two cost cutting goals. First, it forces employees to find work elsewhere, and allows the employer to hire new staff at basic minimum wage of $8.00 per hour. It also justifies the hiring of foreign workers under Canada's Foreign Workers' Program, a program intended to fill positions that Canadians or Landed Immigrants do not wish to perform. Foreign workers are then guaranteed 40 hours per week and at the end of the two year period are entitled to apply for Landed Immigrant Status. They are never kept around that long...

As for those employees who have worked at the same location for years, shown up on time, in clean uniforms, and to the best of their ability completed their assignments; they are forced to pound the pavement looking for another McJob at basic minimum wage. And the poverty cycle continues.

Most who work in this restaurant are mature women with little education, students, and retirees. There is little to fall back on when management prefers to gain profits through labour cuts rather than address deeper flaws related to kitchen, delivery, and service organization. Rather than follow the "team" gospel according to Pizza Hut Head Office, these incompetent goons shed responsibility on those who have no authority or power. Tactics such as revoking security codes, throwing coats on the floor, telling staff they cannot talk to each other...It makes going to work in what is already a demeaning work environment, a purgatory. Hell is when two managers gang up on one person, and force the rest of the crew to stand and watch the abuse.

Employees have no recourse at either the provincial or federal level of government. Nor are they a static enough group to organize a union. Don't believe the hype: British Columbia is NOT the best place on Earth! In this country, the government is concerned over FAIR TRADE, yet their own people are trampled on with impunity. FOR SHAME!

Totally agree, and it's not much different in the uk!
I hate that they constrain labour to 14%, they run us ino the ground to satify their greedy needs! something needs to be done about management too, whatever happened to looking after and rewarding those you employ, some managers and stores don't even bother with team incentives or team builds!

Mean while we work our ### off to keep customers satisfied, with no tip gurantee on minimum wage! There should be a union! Especially with the new service and menue launch> casual dining? More pay!

Moar like cockinurassroaches, amirite?

Dear Sir/madam

With reference to my previous letter Dated 25th of August 2017 (Copy Enclosed) I wanted to register a new complaint about your service which is continuously going bad day by day. Last Saturday 23-06-2018 I ordered Chicken Fajita Pizza Without Onion and Green paper at 1:05 pm and they promise me to deliver it within 30 min of time after 50 min they delivered my pizza with green paper topping on it (picture enclosed) after that i registered a complaint on [protected] they told me that branch will contact you, every time I have to put a complaint after 40 to 45 minutes and same story they repeat again & again that branch will contact you soon after exact 2.5 hrs at 4:30 pm Branch Manager Mr. Adil call me and ask me to take my complaint back and promise me to deliver new pizza within next 30 min. As i am fed up with the calls i ask him to deliver it on next time and he promised me to deliver my new pizza at any day in morning shift so i called today [protected]:15 pm at branch contact no 021-[protected] my call was picked by Mr Faizan he told me that Mr Adil resigned last Sunday and told me to registered a complaint to your call center, i again registered a complaint at 1:15 pm & Mr Abdul Rehman your Call center agent promise me that branch will contact you soon but after waiting of 1 hr i called your Call Center no again at 2:15 pm and your so called Mafia Leader of your Call Center Mr Amjad Ali told me that i am again black listed for making many Complaints & branch will not take my order anymore.

Is this your policy that when a customer made complaint, you put them on block list rather than to resolve the issue.

I request you to kindly resolve this issue, contact your higher authority and take some necessary action against your staff. I hope your management will take serious action against your staff.

Thanking you and awaiting your immediate and positive response.

Anas Parker
021-[protected]

Hi
I have visited Pizza hut restaurant Five Star, Hyderi, Karachi, I walked into restaurant 10:45 pm. After 25 minutes of waiting, when nobody came to take our order, I call one of the staff nearby to take my order. Then nearly around at 11:10 pm. Our order was taken by staff. after half an hour we have been served our starter. While we were eating starter. The staff came to me, told me that for some technical reasons we can't server your meal. I said why can't you tell me earlier on? So he said the oven is out of order. In fact the family came after me in to the restaurant was served meal before our order. When i started to complain the manager, The staff became very rude to us. One of the staff member was literally shouting at us. He was saying what is the big deal if you had to wait for an hour? So I said are you joking me? The one staff member that were shouting at us, pretend that he may start assault us any time. I want to know is it that your customer service? Is this the way you treat your customers? I have paid 460 something for the starter roll. I believe that we shouldn't suppose to pay for this starter once our full order is not served. I am very disappointed with the service and very very rude behavior of your staff. I want you to take an action. and refund the amount that staff took from me. Also i will never visit Pizza Hut again. Also i will make complain to the head quarter. I must say the staff has no manners whatsoever.
I would highly recommend everyone to boycott them.
sfarhanali2000@yahoo.com

Worst serrvice demonstrated by your home delivery order desk no. [protected] and ore than that by your Karachi University branch. Order placed at 7.15 p.m but due to improper delivery includes missing items followed by careless action against 8 to 10 calls to order desk and branch, till now at about 10.45 p.m. no proper order been served. 2.5 hours have been passed but nobody is taking care from your representative on nos. [protected] and Karachi University branch.
I have talked to almost 8 - 10 your representative but I feel that I am purchasing it with ZERO price.
You must have to look into this as I have never seen such type of worst service in my life.
Plwase takr proper action by investigating it and inform me on 021-[protected] or [protected]. Amin

I'm hasnain samana
I'm sitting at your dilkusha (tariq road) Karachi.
waitting 4 my Order since 45 mins & the staff is not responding as only 1 man is serving on the floor I also complaint to the manager but he also not respond but M isbehaved also may I ask you what we are? Are we beggerz or what?
Even thay donot have goody bags for children
They donot have any thing accept pizza
So I request you to plz look in to the matter &oblidge
My a.mail is
Hasnainsamana@gmail.com

Please take action

Aj hm by fortres lahore wali pizz hut ki branch ka visit kiya
We ordered soup the soup was like hot water
When we call waiter he said
Yahan aisa hi soup milta bai
They do not registered our complaint
We also tell to manager
We follow this complaint
Please take action
We also call at help line they aaid
Abhi apko call aye gi branch sy
But no reply
Kindly take action

i m employ in pizz hut for jehlum city, but the team of girls with us are mostly prositutes, they salected by sexual relations to sir zohib, sir waqar, sir sajid, i wana mention name that nemi relation with sir waqar, shaheen relation with sir zohaib both are fammous prositute of there area they came here to to get closed with new co workers to blackmale them to provide them also to make some clients for there team which they deal there all are working in traning in mangala brunch take action it will ###ed your piza hut..

your will wisher,

yes i agree with you numan sunny . me bhi pizza hut me job krta tha wahan ke maneger ki galiyan or dhamkiya itni ziada ho gai the ke me ne apne area coutch umer khan ko complain ki magar koi faida nahee hua unho ne kaha tha call kr ke me tum ko bulaonga magar aaj tak nahee bulaya tha wahan ka cachear sadiq tu jesey meneger se bhi ziada power rakhta tha uski or maneger amir ki complain ki magar ek mounth se ab tak kuch nahee hua ab hr depatment walo ko pata chal jayega ke rider or staf itna jaldi kinyo bhag jata hay. me pizza hut ithad karachi ka ek esa rider ho jiske oper talukat nahee hain is liye ghar pe beth gaya.

I just ordered a Pizza today
There was a regular deal which the person explained
When i enquired whether can i upsize it, he told me that with extra money, you can do that
Due to some reason my landline got disconnected, when i called back, the new caller refused to upsize it, i had a talk with the manager CSR Mr. Muhammad Sohail, he listened to the call log am started defending his employee, i told him that i will go for complaint to which he said, this is my name & number, GO SUE ME..!

I am seriously disappointed with the behavior of your Call center employees, this is what they are being trained for

You have lost a customer for good
And as far as i have my circle of people, i'll inform them never to order from
Pizza Hut, as they have no respect for
Customers.
Really disappointed with your service.

I have been mis guided by mr shah noor who happened to be the floor supervisor on 15th of september 2014 at 1:00 am. I ordered a split pizza half super supreme half cheese lovers which is my normal order for the last two and a half years. Today when i called i was told that they dont give that pizza out and he forwarded the call to mr Shah noor who happens to be the floor supervisor he insisted that we dont give that pizza out on phone we are not allowed to which was new for me as i have ordered that pizza a minimum of 200 times or even more in the last 6 months. Which made me curious so i ordered a different pizza and called again from a different number and ordered the same split pizza ( Cheese lovers and Super supreme) and the guy on the phone took the order and confirmed me the price. Once the order was confirmed which was priorly denied by MR Shahnoor i asked to talk to Mr Shahnoor the floor supervisor and the representative came back and cancelled my order and said that we are not allowed to book this order. When i asked to talk to Mr Shah noor again they kept me on hold for atleast 30 mins and no one answered. ill make sure this gets through to every one on the web, news, and social media. I am sure you would be aware of the business losses mcdonalds is facing due to its negative hype on SOCIAL MEDIA, i wish Pizza hut Pakistan all the best to defend the poor and egoistic customer services of your representatives.

get a better daughter that doesn't cry as everything, [censor].

Hey Brandi, my name is Tabitha, I used to work with you at the Brynn Marr Pizza Hut, I live in Joplin Missouri now but I remember working there, I also worked at the one on Gumbrach which in my opinion is A LOT better than Brynn Marr, Jill is so much better than Dawn, but I heard that Dawn got moved to one of the delivery Pizza Huts across town? Not sure though, anyway, take care!

I'm starting to think every pizza hut buisness is the same! I worked at brynn marr pizza hutt here in jacksonville nc, first time every waitressing and they through me out on the floor on a saturyday night! people wonder why they dont get the best of service blaming there waitress when they should be going to managment. 6 months later they put me as a shift manager which was a joke. i was told i was goign to make 7.50 an hour 6 months of asking when my pay was going to change from 6:50 my general manager dawn said shed call the office. i get my check and it is 7.00 so another month goes by and i tell her. by now im 8.5 months pregnant so what would be the point of hounding her to fix her employees pay? i told her i wouldnt be coming back after teh baby she wondered why?> theyre always wondering why people dont stick around its because they dont take care of theyre employees and when they do find out somone is finished they act like children. i went in to get my check on monday which is the day we always have been able to get our checks. but my assistant manager has teh nerve to say i have to come back at 2 because after working there for a year and 2 months everyone has to wait till 2. i understand how your son feels and i hope he finds a better job that will appreciate his hard work!

Geez. At our Pizza Hut you need a coupon to get that.

Dude this is so fake it is barely funny. How much were you carrying because I doubt you were carrying anything that would make a woman abandon her home.

lol...wow if this story were only true

hahahahahahahahahaha you are an idiot. and if she left you in her house, and you know where she worked. itll be pretty ###ing easy to find her. congrats on loosing your virginity though hahaha.

you lost your virginity to pizza hut slut, quit crying and celebrate the joyous occasion! stuffed crust for everyone!

Boy, you are a stupid ###. Take it as a lesson learned and stop thinking with your dick.

What an idiot. She probably had a dog face with bleached hair and was fat. FUGLY. No standards...no standards. Learn how to spell dumb ###. Quit posting stupid ###.

I'm sorry, I don't quite understand your last sentence. "... because he had my order not fixed like it supposed to be."

I am extremely sorry to tell your pizza hut franchise on Airport road is looting people. I had a reall bad experience yesterday. I think across bangalore in all the pizza hut outlets you have benefit for Gold card members. When i placed an order and later when i got the bill the total scenario is changed the person Muneem who attended us was really rude and did not understand the clauses or the conditions of the offer and finally i had to pay the entire bill amount after a big arguement. Its a beware note for all the people who go to Pizza Hut on Airport road. I can attach the scanned copy of the bill to the people reading this mail if required. I had to shell out few extra hundreds due to this fraud at Pizza Hut located in Airport Road. Secondy when i wanted to speak to the seniour management of the restaurant no one was ready to give me the contact number nor the person was available.

Wow! Someone actually presented a balanced an accurate view from the perspective of the store. Now if we could get some customers that wish to voice their complaints, to do the same thing.

This is one thing that I would like to stress to customers. Getting angry doesn't help. It doesn't make you, or anyone around you feel any better. And it won't gain you any respect from the customer service staff. In that situation, the staff just want you gone. They won't care about what you want. If you want respect, give a little first.

Amen to the above. I have worked in the QSR buisness for 25 yrs. I have worked with good and bad employees. Also have had the same with customers. If you treat the workers poorly good luck getting better treatment in return.

Same experience with Market Street, Dartford
Ordered the deal - past/pizza/calzone + side + drink for £7.99
did not recieve the drink the pasta was burned and tasted like water and the chicken wings were inedible and the icecream was half melted
the delivery man just basically threw the food at me
the chicken wings box was open
only ate a tiny piece of the pasta and a bite of the chicken wings and one bite of the ice crea, before i threw it away

not impressed at all and will not order from pizza hut again

I ordered the Spinach and Ricotta Cannelloni from Pizza Hut Greenwich - and waited for almost an hour before it finally arrived. There were two measly "tubes" of pasta - one which seemed to have discintegrated. I was very dissapointed as I had ordered this dish some months before and it was very satisfactory. Also on ordering desert (chocolate fudge cake with "Cream") - the cream tasted more like sour gone off milk.

DEAR PIZZA HUT
HOW DO I FIND YOUR ON LINE APPLY FOR JOBS
ALSO PLEASE SENT ME THE APPLICATION
AND SHOW ME HOW DO I SUBMIT MY RESUME TO PIZZA HUT
I WENT TO VIETNAM AND IT WAS A BEAUTIFULL PIZZAHUT THERE
THAT WHY I WOULD LIE TO GO BACK THERE TO WORK
MY NAME IS CHAU VU SS#[protected] ADRESS 42611/2 47TH STREET SD CA 92115 TEL: [protected] BIRTH DATE :01/04/1951 ..I IN THIS KIND OF FOOD SERVICE FOR 35 YEARS I USE TO BE FOUNDER OF ROSARIA PIZZA INC SINCE 1980 IN SANDIEGO CALIFORNIA..( UP TO 15 STORES) AFTER THE DEVOCER
I AM KIND OF RETIRE ONLY BE MANAGER FOR FATZBOY PIZZA AT BAY PARK MISSION BEACH ROLLERCOASTER 3 YEARS AND MILLANO PIZZA IN LAJOLLA FOR 1 YEAR AFTER THE OWNER SOLD THE BUINESS I JUST BACK AND FORTH VIETNAM LOOKING FOR JOBS TO GO BACK THERE TO LIVE
DEAR PIZZA HUT PLEASE EMAIL OR SEND TO ME SOME IMFORMATION THANKS...CHAU VU