Pizza Hut
reviews and complaints

Pizza hut needs new management, that store is the dirties restaurant I ever been in . It use to be so nice to eat there, but now it is terrible.That Manager that runs that store needs to get another position, because he does not seem to care about that one. the last few week-ends i have been there he had been having only one waitress and himself on the floor . what seems to be the problem, he does not want anyone else to work there. The bathrooms smells, the salad bar is a mess. Before that person got there I loved to get there every week-end, never again. A lot of the people in this town has taken their business else where. A couple of time I have seen that same manager sitting with one of his waitress the same one he has waiting tables on the week-end, they are always sitting at a booth eating.Need to get some one that can run this business, because this manger you have has ran it down, There have been times when the employees are loud and unprofessional. Change is really need at that place get someone that cares because no one wants to eat in a dirty, loud and unprofessional business

10th June 2015 - walked in to Taipan Pizza Hut at 9:10pm and there weren't anyone at the counter to attend to customer. I walked in to the kitchen and asked the Malay staff to take my order and he responded short of staff. Than he came to the counter and after placing my order I asked him how long? He said 15-20mins and I asked him why? He replied in a very rude manner "short of staffs". Didn't have courtesy to apologise and after being annoyed with him, I said it's not my problem. Asked for his name as he wasn't even wearing his name tag. Than I continued to ask for his manager's name and he wrote in a piece of paper Amir and [protected]. Dial the no but went to voice mail. The pizza was ready, I noticed but again he did not come forward to hand it over to me. When I walked to him to ask whose no he wrote, he refused to answer and walked away..I followed him and asked for the 2nd time again he said he is busy. So I told him if you don't like to work here, don't work and the best reply from him was "IF YOU DONT LIKE TO COME HERE, DONT COME". I was amazed with his answer and told him will lodge a complaint against him. Previously there was a Nepal staff who is so friendly, cheerful and very polite. I'm not being racist here but the point is employing a Malay to work has proven a bad image to Pizza Hut, bad customer service experience. I want a written and verbal apology from your Head Of Customer Service and the feedback of my complaint of your staff, failing which I will not hesitate to write to your CEO. Hope to hear soon. Thank you

I worked for pizza hut for nearly a decade. I started at age 17, and just quit about 3 months ago at age 26. In my time there, I was a cook/csr, shift manager, and store manager. Notice how I skipped from shift manager to store manager? That's because the new store I was working for kept LOSING RGM'S! In the 2 years that I worked for the brand new store, it went through 4 GM's (including me) After the 3rd RGM quit, my area coach asked me to be the temporary RGM, and run the store until a replacement could be found, since I had the most experience. I was a good manager. My team loved me, and I knew how to run things very well. My inventory was better than any other RGM that had run that place. My numbers were good too. So, I thought of this as an opportunity to show my skills, and I did. My area coach also said, depending on my performance, I'd be rewarded with a "bonus". And I was- with a $100 gift card. I also received NO recognition. Afterward, I asked about a promotion to assistant, and was told that, since I didn't have a car, I could be trained but I wouldn't ACTUALLY be promoted until I bought a car. Which is extremely unfair, because I knew RGM's who didn't even have a car! But I digress-
The 5th RGM who is working there now, only had 3 months experience in Pizza Hut restaurants PERIOD. She didn't know how to do anything! She didn't even know how to properly dispatch drivers. She came in, and started just changing EVERYTHING, and not for the better. She wouldn't listen to any advice I had. I was expected to "babysit" this lady until she got better. I was not about to do something so ridiculous. I quite. I wasn't going to let myself be used anymore.

However, I found out through some of my former employees (they miss me, so we still talk often) that she knowingly hired a driver who didn't have insurance, and they ended up getting into a car wreck at work. I KNOW she is supposed to be terminated for this, but she has not been. And apparently, the area coach also lied about it and helped to cover it up.

Justice needs to be served here! I want to do right by my former employees! What do I do?

Hi..Saya nak complain tentang manager Pizza Hut Taman Tasik Prima Di Puchong Selangor...Manager(Lelaki) Pizza Hut di situ sangat Biadap...Semasa Kami makan di pizza hut disitu...Kami terdengar manager sedang marah staff di dapur..selepas itu..manager lelaki itu keluar dari dapur dan menjerit di depan coustmer perkataan "BODOH" dan dituju perkataan itu kepada staffnya...Ini adalah satu sifat sangat biadap dan tidak berdisiplin didepan coustmer..Saya Harap Pihak Pizza Hut Malaysia mengambil tindakkan tegas terhadap manager itu...Rating Pizza Hut akan jatuh sekiranya Pizza Hut Tidak Mengambil Berat Tentang masalah coustmer.Terima Kasih

I went to pizza hut located in AEON Rawang with my family on 1st May 2015 around 5.50pm to dine in. We placed our order by 6pm to a Malay female staff. Than we waited almost more than 30 minutes for our meal but there was no response at all. Customers who came after us are already start receiving their meal. So we asked the staff there for our order status. 1st staff who came informed that he will check but after that no response. Than we asked the same female staff who took our order for the status. To our disappoinment, she told that she doesnt know about it as she NEVER ATTENDED TO US AND TOOK THE ORDER. We as customers felt like fools sitting there for 40 minutes for our meals. I really felt that i humiliated my whole family by taking them to dine in in that pizza hut. I am a regular customer of pizza hut but this is the first time i went to that pizza hut in AEON Rawang. I am really disappointed with the terribly poor service of Pizza Hut Aeon Rawang. I will never recommend that place to anyone.

Me and my mother ordered our pizzas from henderson pizza hut store. I had to ask the person numerous times to read out the menu for classic pizzas and I had to repeat myself over 4x times which to my fustrations I had to even repeat my name many times. When my mum arrived to pick up the pizza he read out her name numerous times and my mum reapeted the words yes, yes, yes and then he stil had to ask "jake, is this for you?" and she had to yell yes for him to realise. Then she put her hand out for the change and he was rude to even put the change on the top of the pizza rather than in her hand. I find this quality of service very poor, a person should have good communication skills and a good manner of hospitality in working in the food industry and this was a poor example of that. I hokay, i'll just hope to stay and live with my family longer. I hope that this complaint becomes heard as it is unproffesional for promoting the pizza hut organisation. Thank you

On the 1st of April 2015. I made a phone order of a big variety box from pizzahut. The time exactly I placed the order was 8.37pm...the operator told me it would be delivered in 45minutes. But after waiting for 45minutes I got a phone call back that told me to wait another 15minutes...to my dismay after waiting for another half hour after the call I still got no pizza. I called the hotline & the operator told me to wait for him to ask the branch manager to calle back in 10minutes which I didn't got the call at all. So after 2hours wait I called again to check the status & the operator again told me that he would ask the branch manager to contact me...in return I asked him to cancel my order instead. The operator said he would get back in touch...so after another 15minutes..I assume the branch manager from sri petaling called me. What she said the first thing was without acknowledging me as mr or anything...directly just said do u still want ur order...I said no..and she just hung up without any sort of apology. If this is the way pizzahut companies treats their customers then I would hopefully wish them goodluck because I would not have any future in dealings with them.

I am writing to report on my attempt at employment at a Pizza Hut restaurant. I applied to Pizza Hut online for the Beulaville, NC restaurant recently and have experienced the absolute worst from them. They are constantly advertising that they are looking for new employees on a daily basis but most of the time when I ask to speak to the manager she is never in office or is busy even after they give me a designated time to stop back by the restaurant to come meet her. When I do happen to see her and ask her to check my application she responds that "She is not taking applications at the moment" yet she is still expressing to the public that the store is hiring when I ask her personally.

I went to the website and ordered a pizza for an upper management meeting. This is the second time I have done this. The experience is absolutely horrible. They give you a 30 minute wait time for delivery, which is expected-no problem. After 45 minutes, they are still not here. When I call to find out where they are, this is the response, " we don't delivery out there". Well...yes you do. "well the driver hasn't left yet", are you kidding? why not? "well, there is an hour and a half wait time". This is insane. Not only do they want you to pay ahead, they do NOT deliver when they are supposed to, if there is a wait time--they are not going to tell you until you call to find out where they are...THEN if you get in touch with someone...they are clueless as to anything going on where they work. I just moved to the area and am working at a new company. Where I moved from, I used to order from Pizza Hut all the time for meetings, employee lunches, etc. We had a wonderful relationship with them. This building, place...whatever you want to call them here...is horrible. I have gone inside once or twice, hoping it would get better each time. Forget that! All courtesy or respect for people and their time is out the window with them. It would not be so bad if they had the common courtesy to let you know it might be longer than you can wait. That way you can go somewhere else and return when you have more time. I am to the point, I will not recommend, go to or order from this particular restaurant again. I know we have had bad weather, but today there was absolutely no excuse. If they can not deliver, as stated or have the common descency to let the customer know about a wait time, maybe they should find another business to run in the ground!

First of all I used to be a steady customer of pizza hut since their
openning in egypt several years ago but today I ordered a medium pan
topped wiz pepproni and extra cheese and salad the order came after
1 hour and the pizza was so cold and the box was so oiled
then I called and complained so they sent another one took another hour
to arrive and for a reason that I don't get it the delivery guy missed the house
and I had to go downstairs in this bad weather to meet him since he was
lost and after all this the pizza came cold and so bad I am so disapointed
that you use to be one of the best now I think you will loose too many customers

who I intent to be one of them
hany rashwan

as long as you are acting

I know thal all pizza hut having a promotion for pizza prices till march 2015
Personal rm 5
Regular rm 10
Large rm 15...
But why papar, sabah branch... didnt follow it...
Im frustrated with papar branch.. anyway. I prefer go to the nearest pizza hut than papar...

Placed take away order and returned a little earlier than informed too. I saw a take away pizza waiting at order pickup. I managed with difficulty to get someone's attention and ask about my pizza. The guy went and checked and said 5 more minutes and then longer again. Pother take out orders where given to Malaysian customers and then finally after some more prodding the pizza sitting there getting cold was mine that was ready 15 minutes earlier. I have come to Malaysia for a long time but in the past 6 months I notice if you are western the service has become poor towards us. Hope is is isolated but it has us westerners questioning going to "American" brand eating establishments due to this treatment.

I won't go there anymore, really bad experince. After wait 40 minutes, nothing be serve, then had been informed ur Pizza need to be take away not dining. Why not be informed during order. Really poor services, not recommend to friend and family members.

On 24/1/15, my family and I had dine in on 20:15. After a while, the staf came and ask for the order. He told us an order took the couple of time due to the cramp customers. He came back and bring along the drinks and the mushroom soups. After 30mins waiting, I realised my queue had been cut by next customer. Not only one but three of them. I called another staf and ask her regarding the situation. She's bring me and order receipt and told me that I had just dine in. On the receipt, the time stated on 21:36:31. I had exhausted and left the order. Actually I am derstand due the cramp customers but I wondering why the queue can simply cut by next customers. This shown something should do regarding your ordering system.

Penggemar pizza,
Tanjong malim,
Malaysia.

Saya sebagai salah seorang daripada penggemar pizza dan juga menggemari setiap pizza yang dikeluarkan oleh pizza hut malaysia merasa sedikit kecewa terhadap kualiti pizza yang saya beli di tanjung malim, yang beralamat di no 3, grd @ 1 flr, jalan douglas (Jln hj mustapha raja) , tg malim, 35900 perak. Hal ini kerana, pizza yang dijual di pizza hut tanjong malim mempunyai kualiti pizza yang paling teruk yang pernah dibeli oleh saya. Saya sangat meminati pizza hut malaysia, tetapi selepas pergi ke kedai pizza hut tanjong malim, saya merasa sangat kecewa. Pertama kali saya pergi ke sana, saya telah mendapat pizza yang keras dan rupanya seperti pizza yang penyek dipijak-pijak. Wal hal, sebelum ini saya selalu membeli pizza di kawasan lain dan tidak pernah menjumpai pizza seperti ini. Saya telah bertekad untuk tidak membeli pizza di sana. Selepas beberapa lama, saya merasakan mungkin terdapat perubahan pada pizza hut tanjong malim. Hal yang sama juga berlaku, pizza yang saya perolehi kualitinya sangat rendah. Tegas ingin saya katakan, pizza itu tidak layak untuk dijual kepada pembeli dan pelanggan pizza hut tanjong malim. Pizza yang terakhir saya beli, iaitu beberapa bulan yang lalu, iaitu pizza double topping yang baru keluar ketika itu, dalam keadaan hangus. Saya sungguh kecewa dengan kualiti pizza tanjong malim. Untuk pengetahuan, saya selalu membeli pizza secara 'take away'. Oleh kerana itu saya sering kali tidak dapat membuat aduan terus semasa itu. Saya harap sesuatu boleh dilakukan untuk mengekalkan kualiti pizza oleh pizza hut malaysia. Hal ini kerana, jika saya ingin memakan pizza, tempat paling dekat ialah kawasan rawang. Harap perkara ini dapat diambil tindakan oleh pihak tuan.

Terima kasih,

Pada 22/1/2014, sy telah mengunjungi pizza hut kinta city ipoh lebih kurang pkl 3:55 ptg. setibanya saya disana, tiada pelayan yang menyambut atau memberikan menu, sy telah duduk di salah sebuah meja yang masih tidak berkemas lagi. sy menunggu lebih 10 minit untuk diambil pesanan. pelayan yang bertugas hanya 2 orang manakala pekerja selebihnya hanya keluar dan masuk dari dapur dan ke ruang hadapan sambil bersembang dengan pengurus yang sedang mengira akaun.
ketika saya menunggu, tiada pelayan yg datang bertanya padahal meja sebelah saya baru diambil pesanan. mereka tidak memandang ke arah saya langsung, alasan mereka hanya 2 orang pelayan yang bekerja padahal hanya ada 16 pelanggan sahaja di dalam restoran. saya sangat kecewa dengan layanan mereka kerana pada waktu itu saya sangat lapar dan saya sedang mengandung. ada pekerja mereka yang menyedari says duduk disitu tetapi tidak mengambil apa- apa tindakan. harapan saya pada masa hadapan supaya mereka dapat mempertingkatkan mutu perkhidmatan kerana saya merupakan salah seorang pelanggan tetap pizza hut.