Pizza Hut
reviews and complaints

I ordered a couple pizzas and was told it would take 30 minutes for delivery. I ordered a supreme pizza with no sausage and hamburger.after waiting almost and hour and a half I called to see where my pizza was. The person on the phone told me that they had the wrong address. They delivered the pizzas that were cold and had sausage on them. I called them and the person on the phone was ver rude and I asked to speed with a manager. I heard the manager talking in the background be rude and told he to just send me out another pizza. I sat here for another hour and called back again. The manager told me that they delivered another pizza but I didn't open the door (no one came to the door. Me and my husband were waiting). The manager told me if I wanted my food then I would have to come and get it. At that point I had waited for over 2 1/2 hours for my dinner. I asked the manager for my money back. She was very rude and told me to come and get it. When I went down and got my money the manager then told me to never come back again. That was the Pizza Hut on sunset blvd in st george Ut . If that is how your customers get treated that's really sad.

Pretty irritated. Ordered a pizza. Delivered wrong. Said it would be an hour to fix or we can "place a credit on your account so the next time you call it'll be there" cool. Called back. "we don't have a credit here" awesome job pizza hut. Thanks for taking my money and I still didn't get to eat the pizza. Basically just through money in the trash. And no, my bank account wasn't credited either. Great job all around.

I ordered 3 large, two-topping pizzas from the Raymore, MO store on 7/13/17 at approximately 7:12 pm. I heard nothing at all from the store for almost 2 hours. At 8:45pm I called to check on my order and was given the following explanation, "deliveries have been crazy busy today. I'm sorry." That was it. The young lady on the phone then informed me that I was next to be dispatched. I finally got my order at 9:00pm. The pizza was not good. It tasted like it had been made shortly after I ordered and had sat beneath a heater for 2 hours. I spent $31 dollars and change on a meal that was, first of all, extremely late and secondly, not at all appetizing.

This is my first poor experience with Pizza Hut, but it is was bad enough that I'm unsure my children will eat it again.

The pizza hut in pulaski tn... Is so sad... The past 2 times we have been there the pizza is so greasy it just drips off the pizza... You have to soak it off with napkins... I worked at this store years ago and know this is not how the food is suppose to be... But I can say they don't hardly do any business there any more and they definitely have lost ours... I am not one to complain but this is ridiculous

This is my second visit to pizza hut. The first they did not even get the pizza right so we were compensated with 3 free pizza coupons. Seeing as we had the coupons wth right might as well get out of cooking. I order the 3 free and get a 5.00 hot and ready. My son and I walked home and I ha ded out the pizzas to find 3 ok pizzas and one very overcooked pizza. This pizza should npt have made it into the box people. Whats funny about this is each time the pizza that was ruined was my husbands and I both times. So much for redemption there pizza hut. So much for quality because I was not aware jerkey pizza was on the menue.

Placed a order online to Pizza Hut San Tan Valley, AZ and even talked to the Alex the girl working the phones. Upon arrival of delivery the driver asked for the credit card which was not there due to I ordered the pizza for my daughter and I was at work. I then called Pizza hut after finding out the issue and talked to the manager Christine and she said it had been policy for 10 years and I told her I can give you the number over the phone for verification. She said she would not take it. I told her she had lost a customer and will let everyone I know not to support pizza hut due to poor customer service. Never again!

Today at 12:58 pm est I ordered two pizzas and chesse sticks. The website said delivery was running 35 mins. This store is right around the corner from us and is always dead. They took over an hour to even get to my house and when they did my cheese sticks are so hard from them sitting that I cannot even eat them. Both my pizzas have horrible hard cheese on top. I am SO dissapointed as I order from this store all the time and won't be ever again. They are so dead all day everyday it's no excuse for an order to take over an hour with an 8min oven. I will be filing a complaint with the store manager aswell.

Look my wife Danielle Herndon (nester) works at Pizza hut in belpre ohio... The manage Sandra at this store has told all employees that they are not allowed to take my wife to work or take her home from work she has them scared of being fired if they do now I think this is complete [censor] my wife goes to work everyday has not missed...she walks 3 miles to get there bc of this Sandra [censor] and then had to walk home at 1030 pm what the [censor] would happen if something has to happen to her I know what I will do I will sue pizza hut for not doing anything about this there is absolutely no reason that a co worker can not take her to work or bring her home I expect a response immediately or I will go public with this I will go to the papers the news station...I am sick of my wife being treated like this for no reason she goes to work she does her job she does not miss has never called off she goes in on her days off if they need her...I suggest something gets done about this immediately you can call and talk to my wife at [protected] I will be waiting for a phone call or email within a reasonable time frame

1st time to Pizza Hut in magee, ms. We asked what the special was. Tatyuna told my wife and I that we could get 2 med pizzas with any toppings for 6.99 each with 1 exception being extra cheese being an additional charge. We ordered 2 of them with everything except jalapeños, peppers and pineapple. Some 10 min or so later she came to see what we wanted to drink. When she returned with our drinks she informed us that there would be an extra charge because of all the topping. She explained that after she applied a $24.61 coupon that our pizzzas were gonna be $18.95 tax included. That's about $8.75 per pizza not $6.99. At this point we were 20-30 min into our dining experience and didn't want to seek out another place to eat. We paid their price however this is an extremely deceptive practice and a poor dining experience. Oh yeah the fountain drink machine has been broken for 2 weeks. Tea, bottled water or soda with no refills. Sincerely Joe DiGiovanni [protected]

I am staying at the Hampton Inn at 1651 5th street Harvey, LA and so I looked up the closest Pizza Hut near my location and called to order a pizza for the family and after telling the very rude girl the address to the hotel she told me that they do NOT delivery to the hotel and that I would have to call the other Pizza Hut in Marrero and so she hung up after telling me I called the other Pizza Hut and again she was very rude and after I gave her the address she told me the same and they do NOT delivery to this hotel and so I asked her which Pizza Hut delivers to this hotel she told men she didn't know and said for me to figure it out. I am not ever going to order from Pizza Hut again. I will order from dominos and even if the pizza isn't as good, the service is actually 10 times better. My name is Ray Chapman and my email is raychapman81&yahoo.com and if you want to ask my if I am falsely accusing them then please email

To Whom it May Concern,

Last night I placed an order over the phone for a large two topping pizza with the store on (1991 Airport Way, Fairbanks, AK 99701) as a gift for co-workers... I spent a cumulative 30 some minutes ordering a pizza that never arrived. I first made the call around 10:30pm Monday night and wouldn't actually complete the order until closer to 11:10. I was handed off to a couple different phone receptionists who frequently placed me on hold for 3-4min and forgot about me. Two times I would hang up and call back only to have the same person answer and put me back on hold. Granted, being busy is a possibility, but as a customer, I felt they did not value my time or my business during the calls.

After I patiently waited and emailed over my credit card and driver's license information, I finally placed my order in the amount of $26.98. I made sure the receptionist wrote down the delivery instructions on how to get inside the facility to which she acknowledged, said it would be between 45min to an hour, and we parted ways. I would check in with the place of delivery a few hours later, around midnight, and to my surprise, they had not received it. Now I was beyond agitated. I had not received a phone call asking to clarify or report that the pizza could not be delivered... DID IT EVER LEAVE THE STORE? Or did the driver just give up? The fact that I never received a call saying, "Hey, we never could find the business, can you help me out here?", just shows how business is unappreciated with this store...

I am disappointed in the quality of service I received and the unfortunate ending result, to which I am not surprised... Poor customer service and a product that was never delivered. This was my first and my last time doing business with this location. I request my full purchase amount be reimbursed.

- A Disappointed customer

I placed an order online for delivery. Our pizza was cold and soggy as well as the order was not even right we was suppose to get a pepperoni pizza and cheese sticks instead we got a cheese pizza and breadsticks. They only thing we got that was right was the supreme pizza and wings. I was very dissatisfied and will not order online from them again.

I order my food @9:08 on July 8th2017 n it's 10:16 pm n the delivery guy NEVER got here I called n ur rude manager that worked the night shift was so rude it makes no sense I called n spoked to her n she said they was on there way ..I waited another 15 minutes & nobody came my husband called n complained the the manager was so rude she cancelled my order because I complained about the time. .if I wanted to wait over an hour for dinner I would of cooked ..I'll be calling the cooperate office as well...u can call me at [protected] .just know me n my family are disgusted with Pizza hut service ...

I have a Pizza Hut account down here in Georgia. The phone number on the account is [protected]. If you could look up the last two delivery orders that I made. One was at my home in Woodstock, the other was at work in Alpharetta. The first time this happened, we waited over 2 hours for JUST WINGS in Woodstock. It was for my nieces and they went to bed hungry because it took way too long. I explained to them that if it was going to take that long, then I would have ordered from somewhere else. I was then told I would receive a 25 dollar credit on my account. That did not happen. Instead, I got a free pizza coupon sent to my email. Today, I went to use the coupon and order a pizza while at work for my co-workers and their kids today. This delivery was over an hour late as well. Then they gave me the WRONG PIZZA. I am very angry. I am understanding to a point, but now I am just pissed off. And the customer service with both stores is absolutely terrible. Alpharetta's store did give me the pizza for free today (but I had already had the coupon, so it was really just the 2 other sides for free that we got) but now that the pizza is wrong, they haven't offered to give us anything more. We're driving back up to the store ourselves to get the right pizza considering we have kids that were looking forward to the stuffed crust. I choose Pizza Hut because your food is quality, but now I am wondering if it's worth it if the staff is not. I can always go to Marco's. I just don't prefer it.

Hello I Had Order Some Food At Pizza hut in Lawton Oklahoma address is 730 nw Ft will well the manger Pete Is always rude when I call and place my order he always talk rude to customers and always talk rude to customers and always get loud with customers I would like for him to change his attitude and they way he talks to customers that's not the way anybody should be talked to escpially when you placing orders at restaurants thank you

Hi my name is Jennifer metzger my boyfriend Rafeal just tried to order me food using his card for delivery and he was just asking the lady at, Daytona Beach store she was African American.. she was really rude to me and him about it. Who ever she is she needs to work better on her attitude if that's your manager good luck. Because she's rude. I'm very surprised you all hire people like that. All my man asked if he was allowed to use his card for me and she got in his face jewed him out about it. NEVER AGAIN. That's a restaurant not jail. She better get her attitude straight

I attended the darlington branch saturday with my partner and two children service was all over the place my partner and I had the 30 deal but got half and half pizza I had the chicken sizzler half.. Upon eating the pizza I didnt think anything of it reasonably presentable small for the price we were paying but seemed ok finished the meal only for the rest of the day/night I was having stomach pains only to then begin to throw up while I was at work all night then began experiencing sharp stabbing pains I rang 111 who advised me that I was experiencing food posioning to keep fluids going and keep and eye it has now been 3 days and I still cannot stomach anything just drinking find this appaling judging by the manager screaming at staff in the kitchen passing us to get orders didnt seem like the store was having a great day! Shame as I have attended pizza huts for years now with family and friends this has put me off thank you kayleigh wilkinson stockton on tees

Peebles. [protected]@googlemail.com

I ordered online tonight and it said the order would be ready in 10 to 20 minuets. I show up around 15 and they say it's ready. They look for the order but can't find it. They ask if I can wait 10 minutes for them to make it and I agree. The staff was doing everything they could to accomidate me. Then the manager came to talk to me .I am not sure what her name was but I think it was Mara. She started trying to say that the pizza they had made up already were for me and that I was the reason the order was wrong. She then told the person making the pizza how to make what was written down and they put marinara on a spinach alferado pizza and no crust flavor on the supreme.She stopped helping and worked on something else while the staff helped me out the best they could. Another person behind me and their order was messed up too. The manager made no effort to fix the situation or make sure my order was correct even though she was responsible for it not being ready in the first place. I have always had good experiences here and the staff has always been great but the way the manager acted really got under my skin. I am a food service manager myself. I understand how you should and shouldn't act to guest especially when you mess up an order. My order number was 3170703205548001184317238

On a Monday night, I placed an order for a medium pepperoni pizza and an order of wings (simple order) to be delivered (distance of 1.3 miles from the store). Everything was running smoothly. I had opted in to receive text message updates. At 7:45pm I received a message saying my order was out for delivery. 30 minutes later, no pizza. I called the store and spoke to a manager who let me know that the messages were on a timer to be sent out and that it wasn't indicative of the actual delivery and that it had just left the store. When the delivery guy finally arrived 5 minutes later, he apologized and stated that there were a lot of deliveries... not sure which lie to believe because my pizza and wings are ice cold. I will not be a returning customer.

Hi my name is Mathew and i live in long island in 1527 Agate street and my problem is how high the delivery fee is. The summer deal that you guys currently have is 20.00 but with the delivery fee its 24.00 excluding a drink and dipping sauce. My total order was $27 which really upset me since i love your pizza but i pay to much for it please fix it