Pizza Hut
reviews and complaints

Last night we ordered four 2-topping pizzas from Pizza Hut (700 Terry Parkway, suite 1, Gretna, La. 70056. [protected]). We placed our order at 5:08pm and it was delivered at 6:15pm. We are not complaining about the wait time- however, when they were delivered all 4 pizzas were cold, dry and had no taste whatsoever! There were three different kinds of pizzas and everyone said that it didn't matter which one you ate because they all tasted the same- cold and dry. We actually threw one whole pizza away because nobody wanted the leftovers. This "mistake" cost us over $30. We were extremely disappointed and embarrassed to serve our company these dried out cold pizza. Warming them in the microwave did nothing to enhance their taste.

Our order number was 3180804170842001184028553.
Jennifer Hart
[protected]@yahoo.com

We waited 5 min. befor anyone asked to help us.
There was 6 associates working . 3 customers in the store. You coulds ee they were doing busy work.
I ordered a beer and my husband ordered a ice tea.
Another waiter brought the beer, but no one brought a ice tea. We waited for a few momements and then we asked a different waitress for a tea.
We waited about 15 min. for the pizzza wich was fine. My beer was just about empty. The waitress brought the pizza out with out speaking one word like she did the entire visit.
2 slices of th pizza had no cheese on it at all and the rest of the pizza you could see through tharough the cheese and was mostly sauce. I kept looking for the waiter but the would look away or walk away when i tried to get her attention. Not oneve did any one ask how was the pizza or di we need anything or another drink.
She dropped the check off and never said a word.
I love Pizza hut. But i will never go the Bedford one again,

Husband and I were out for dinner at Pizza Hut on Glendale in wilson N.C. had been many times and is usually pretty good service. Today we ordered a large thin crust pizza and large or of cheese sticks extra cheese. After about 20 min, pizza comes out, we asked about cheese sticks and are told "they're coming". 15 min.later, no cheese sticks. Customer came in after us and order to go and he got his food, still no cheese sticks. I had to go to counter and ask for them. They were on the back counter and no one knew where they were. Maninara sauce was cold. Was told that "we just made it so that's why it's cold". I asked they warm saice and was told it would be another 2 min. By then breadsticks would be cold. I requested Monet back for breadsticks and manager gave me my money. We left after. Not sure we will go back to this location.

I called Pizza Hut's hotline in EGYPT at 9:40pm ordering a large seafood pizza + 4 coca cola cans, and was advised that I would receive the order within 45 minutes.

At 10:48pm I called again as nobody showed up and was put on hold until finally someone came on the line and advised that he would have the branch manager contact me regarding the reason for delay.

Until 11:15pm no one called so I called again and the same guy promised that the branch manager would call me right away. A couple of minutes later I received a call advising that the call centre did not process my order, and that they would deliver it in another 25 minutes, which was totally unprofessional and unacceptable, as I wasn't about to wait till midnight to receive a pizza.

I most certainly will never order anything from Pizza Hut EGYPT again as long as their management staff are as totally uncaring and unproffesional as I discovered.

Ashraf El-Khadem
+[protected]

On 8/4/18 I walked into pizza hut with my family my son went into the bathroom and my wife did and water was coming out the urine stall in the men's and water was coming out the women's toilet seat we told the server the cook went in the bathrooms to mop it up and mopped the dinning room part of the restraint with the same toilet water and dropped the mop bucket he had no gloves or nothing on them after he was done he went around and started to cook the pizzas with no gloves and didn't wash his hands then the server never came to our tables not even once we had to go up to the front to get refills every time and we had to get the check in the front when we were done also the pizza was thinnest pizza I have ever got there horrible we had ordered cinnamon sticks to go when we ordered and we never got them she told me when we were all done it will be a lost 2 more minutes and 20 minutes past and nothing so I asked for a refund on the cinnamon sticks and then she tried to chanrge me for a refill 3 dollars I said I want a refund back then finally she gave me a refund on my cinnamon sticks that I never received was very unhappy

Pizza was supposed to arrive at 10:40pm but didn't I called Pizza Hut at 10:52 and they said it was on the way? The store is only five minutes from my house and it wasn't until 11:15 that I got my pizza and it was dried out and cold! They were already refusing calls bc they were closed at this point and manager never apologized for any of it! This specific store is always late and employees are lazy and slow! I watch them touch food with there bare hands and I'll never order from this location again! People are paying for there food and good service and you PIZZA HUT are not providing that!

I am calling to complain about my online orders that I place. It right after I place my order 6/10 minutes later it says order in route than 10 minutes delivered and my order never get here until 20-25 minutes later. I have worked for Pizza Hut and the manager Brittany is doing illegal things to make her store. She is also voiding out pizza and trading with Taco Bell for tacos. That is considering stealing.

I completed an online order at 8:56 on today August 3, 2018 and was given the delivery time of 9:35pm and here it is 10:19 pm and I still haven't received my pizza and called the store and was told my order was out for delivery and after 15 minutes and now no one is answering my calls. I have my call logged saved and it's now 10:22 pm and I have crying kids and Pizza Hut is not answering for me to cancel my order because I need to leave and feed my children. This is ridiculous

Called a store in Stone Mountain for delivery. Order was taken and payment was issued via card. An hour later we called to see where our food was and the store said there was no record of the call, order, or credit card number. The store was the south Hairiston store and the employees refused to offer names or to provide a manager. The payment is showing as processed in my account and no one can explain why from the store we ordered from. They say they don't deliver to this address yet delivered last night.

I bought a pizza and wings on 8/2/18 the pizza was all over the box. The pizza was so thin I couldn't pick it up without my fingers going through the crust, which your manager Kevin said that's the way it supposed to be. The wing were melted to the plastic container. No sauce on the wings but I ordered honey bbq. Worst pizza and wings I've ever eaten.

On July 28, 2018 I had ordered three large pizzas and a dinner box. I had put that I wanted the buttery garlic crust on all the large pizzas, which none of them had, they were all plain crust. I also ordered the bread sticks in the dinner box to be cheese, which I had received the normal breadsticks, and the cheese ones cost me extra. I was just upset with how the order turned out and I was really upset that I had paid extra money for nothing extra. This Pizza Hut was the one in Branson West, Missouri and it wasn't the first time that they've messed up my order. This time was just a one-time-too-many thing and I feel like I should've got what I wanted in my order that cost $40.93. Thank you for your time!

I live exactly 2 miles from Vaughn road pizza hut I live on Vaughn Road after being on the phone with employee for 10 minutes giving her my address 4 times she begins taking my order I aks a question about special that was advertised on tv and sign 2 medium pizzas for 5.99 each and she puts me on hold 5 min and then says what is your address, I tell her and she says we don't deliver there. I said I am literally 2 miles from you on Vaughn road why do you not deliver here the papa John's 1 mile further up the road delivers here, she said I don't know. I said well can I speak with a manager because that is weird, she does not put me on hold I hear her speak to manager and her them say tell her I'm to busy to talk. The employee then picks up phone and says the manager is to busy to speak to you. The job of a manager is customer service, I just wanted a reason for not delivering to a paying customer. I call the pizza hut 3 miles from my house and say hey before I order can I give you my address because i was just told they didn't deliver to me and she pulls up my address and says Vaughn road is suppose to deliver to you. Unbelievable! Pizza hut use to be my favorite but I will never order or attempt to order needless to say Papa John's for dinner

I called in my order which was a personal pan pizza meat lovers no sasuage and I called at 11:35am when I was leaving for my lunch break. I was told it would be 25 minutes so I went to pick up at 12:03 and I was told that it wasn't even in the oven yet it would be 20 to 25 minutes. Well I am on my lunch break I can't wait that long and it hadn't even been put in the oven and the person at the register was very rude. My name is Debbie Joyce phone number [protected] and email is [protected]@aol.com and I work at a doctors office and we make big delivery orders at least once a week but not anymore. I had to do without lunch because I was lied to and treated very bad.

I live in Oklahoma City. I was on my east on Lake Hefner rd around 1845 this evening when one of your pizza delivery drivers past me going 60 mph. This is a residential road with jogging trails, bikers, walkers, etc...the speed limit is 35 mph and this older pizza driver was well over the posted speed limit. I followed him to the pizza inn delivery store on wilshire and may ave, just to ask him what the hurry was, and that no pizza is that important to drive like that. He told me to F off and to mind my own business. I told him it was my business that my concern was the people in the neighbor your speeding in. I want to file a complaint, this older man has no regard for others safety. He drives a Blue Toyota Solara with Oklahoma License plate CPK-893. Fire him...

When we want pizza we always order form pizza hut. Well after a long vaca I tried to order online to be delivered to my house that is 4.4 miles from pizza hut. I'm being told online that there is no deliveries in my location... What! I live 4.4 miles and i'm not in the area! I called and was told the same thing "they cant deliver to my location." this really pissed me off and pizza hut no longer has our business. Cary's pizza got our $65 dollar orded.

Thanks

Melissa fay

Hi my name is Latonya. I placed a order at 4:26 it said the order will be delivery at 5:10. I call Pizza Hut two times no answer. Waited a little bit to call back someone finally answer the phone. I told her I was calling to see if my order left the store yet she said no mind it's 5:33 now she comes back to the phone and say the driver just pulling back up your order will be on the next delivery which will take another 30 mins so I cancel the order now I have to wait 3- 5 days for my money because they short on drivers wow smh. I will never order from Pizza Hut in Pineville N.C. again bad services.

Francisco Santiago
[protected]
July 31st, 2018

1st time I decided to try Wingstreet in Bothell-Everett Hwy, and I chose the 8pcs Bone out with med. buffalo sauce. Upon getting my order to my disappointment only got 1 wing the size of a real wing the other ones where small like chicken nuggets with no enough sauce. Bad experience, will not go back

I noticed that for the past 3 purchases that when you all give me the receipt the bottom portion of the receipt that does not indicate the code to enter the online survery for the $10.00 discount. The past two times that I have asked I was told by your cashiers they are just following orders. This is false advertisement, besides being a Pizza Hut freak, i am very disappointed thought I should let you know because when I brought it up at work the same thing has happened to my coworkers. I'm more than sure you all will be getting sued.

good night I ordered a hawallana pizza for my husband because he does not speak English and the lady who answered the phone laughed at me because of my accent call over the phone and I told them my husband is. waiting for the pizza and she scream yes no inglish and my husband waited 1 hour for the pizza and they gave him 2 pizza that he did not order

I ordered online and expect to get my pizza in 20-30 min but nothing was done. Called to verify with the store and associate answered really rude just saying " we're not taking any orders!" I was excuse me I order online and I'm waiting for my pizza to arrive and it hasnt. I ordered at 9pm and nothing came and he simply said I'm the cook and we didn't get no orders. I explained my orders and he said that they were out of that special pizza and that he could only help me with the other 2 medium pizza I ordered and I let them know I can pick it up and he stars mentioning it to another person there and that they couldn't and I would've understood but he rudely just hang up and didn't return call or cared to exlain