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Pizza Hut
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1.3 2935 Reviews

Pizza Hut Complaints Summary

216 Resolved
2718 Unresolved
Our verdict: If considering services from Pizza Hut with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Pizza Hut reviews & complaints 2935

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Newest Pizza Hut reviews & complaints

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J
2:11 pm EST
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Pizza Hut stealing money

I used my debit card to complete my purchase at the restaurant and they did not let me sign my receipt. I checked my bank account and was over charged. Found out they signed my receipt and added their own tip. This is absolutely unacceptable. I went into the store and they told me this happens all the time. I need someone to give me a call. Janis washington [protected]. Thanks

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8:31 pm EST
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Pizza Hut food and customer service

314 rowan blvd.
Glassboro, nj 08028
[protected]
February 14 at 8.24pm
Order number: 3180214192437001184033125
1 personal pan pizza classic marinara sauce
1 cheese sticks with marinara sauce - single order

So I walked in this store and I placed an order online for a small cheese pizza and cheese sticks when I went back home and opened the pizza box the pizza was throw in the box upside down without even cutting it. As if they made my food just for the sake of making it. Also the cheese sticks that comes with marinara sauce was without it and I paid $11.49 for this kind of customer service? The girl becca was extremely rude when she ringed my order and when I went back to return their piece of [censor] some guy named trevor didn't even apologize for [censor]ing up my food and didn't even ask me if I wanted anything else or give me [censor] for courtesy. Such rude customer service? I would never walk in this store again no wonder why pizza hut in general sucks! Hire some good people you [censor]ers! You guys already have [censor] food why make it even more [censor]er

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10:30 pm EST

Pizza Hut food and service

Rude waitress. We didn't get served for 40 min. She did not refill drinks. After she delivered food we had to find her to get check. The pizza was not fully cooked in the center and so greasy I could pour it off my plate. We ate around it and left over half of 2 pizzas. We didn't want to take it but weren't offered boxes. The waitress basically hid from us after serving so we gave up and left. The salad bar also had 4 items that's all. 🤔

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4:33 pm EST

Pizza Hut delivery order

I ordered my pizza at 530pm February 10th 2018. Order number:3180210173201001231022178. It stated order time was 35-45mins. At 650 I called to politely inquire a out my order. The female who answered the phone responded with a very irritated tone and snapped at me. My pizza arrived at 735pm. The food was cold. The cheese sticks were hard and burnt. The pizzas did not have much cheese. One pizza had almost no cheese or sauce on it. It tasted awful and not like pizza. It tasked like cold hard bread. The bread sticks were not edible. It was like trying to eat plastic melted to burnt bread. I paid 46$ for my order. I have never had any problems before this order. Pizza hut Was our favorite pizza place before this incident. I can not afford to spend this much on cold food that is not made correctly.

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6:48 pm EST
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Pizza Hut salad bar

I love Pizza Hut. I enjoy going into the restaurant and dining. But here lately the salad bar is unfit to eat off of. Everything is wilted and rot looks like they never change the item. They probably put new stuff over old and it is really gross. I ordered the salad bar without looking at it first (my bad) they charged me $3.99 for an unfit salad and I think u should look into fixing this problem so many people love salads and this is very disappointing especially paying these prices for something unfit to eat.

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11:32 pm EST

Pizza Hut fraud

Ordered pizza on the phone paid with debit card on the phone. When delivery arrived driver try to charge me again, I refused to pay again. Delivery driver left with the pizza I bought. Called the manager explain what happened, she said sorry can't help you. Would you like to order another pizza. I asked for refund. She said will refund in 2 business days. My complaint is I already paid on the phone card was accepted it shows on my bank statement then was charged again when pizza arrived. The pizza location is 1004 e main St. Richmond MO 64085. Delivery to Pat Biddix at 115 bldg D alexloop Richmond MO 64085. Time ordered 2/9/18 7pm deliver at 8:30pm 2/9/18

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7:31 pm EST
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Pizza Hut boneless wings

We ordered a large pizza and boneless wings for delivery. When it got here the set of wings barely had any sauce on them so we called and the manager Brad was very kind and offered to send a fresh order right away. When we got the fresh order, it was worse than the first. We called back again and Brad said that it was impossible because he made the order himself and that he put 3 scoops of sauce instead of 2 and that he just didn't know what to tell us. Said that if we wanted to continue with a complaint to call his supervisor and gave us his name and number. It's a shame that people work so hard for their money and get awful service like this when they choose to spend money with your company.

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7:20 pm EST

Pizza Hut pizza hut 2721 fm 1463, suite 110, katy tx 77494

I would like to bring to your notice that I ordered with Pizza Hut 2721 FM 1463, Suite 110, Katy TX 77494 location for my New Years Eve party. They not only did not deliver, but the manager was rude. They said I could get store credit as they were too busy. I agreed. I called later for a small order. When I called again for another order, they said there was no credit left because I had to use it in one time. It was never told to me that the credit had to be used in one time. So basically I pay for 6 pizzas and sides. The order wasn't delivered and then I get only 1 or pizzas. Such a rip off! Please check other reviews about the bad service and rude staff.

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6:53 pm EST

Pizza Hut trying to order pizza

I live in Ocala and tonight trying to find out information about coupons we received in the mail. The number we have is a call center and they could not answer my questions so that I could order pizza. They transferred me to the store only to be placed on hold 3 times...a total of 45 minutes and never talked to anyone about this. This is the same store that if you order more than one different pizza they do not get your order right and we have to fight with them to fix it or we live right up the road and it takes over an hour to get our pizza and it's usually Luke warm. My granddaughter is 3 years old and loves Pizza hut pizza ... If it wasn't for her having an eating disorder and only eating pizza hut pizza we would definitely just use Marcos pizza who is just as far away and get our pizza here within 30 minutes hot and how we order it. I am very very dissatisfied with this store and my husband had to drive all of the way to the store with a neighbor because our truck is broke down just to make a 3 year old little girl happy to have pizza for dinner at almost 8 pm. The address to this store is 2785 Northwest 48th ave #16 Ocala FL 34482. They seriously need some new help or management at this location. I'm not one to complain and usually just deal with these problems but tonight was the last straw.

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1:29 pm EST
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Pizza Hut bad food

Deon
[protected] YOUR PIZZA HUT
12200 Central Ave
Mitchellville, MD 20721
[protected]

YOUR ORDER - 3180209113838001183023581
Placed on February 9 at 12:38 PM
1 Medium Hand Tossed Pizza, Garlic Buttery Blend
Whole Ingredients: Classic Marinara Sauce, Pepperoni

1 Medium Hand Tossed Pizza, Garlic Buttery Blend
Side 1 Ingredients: Classic Marinara Sauce, Green Peppers, Pineapple
Side 2 Ingredients: Classic Marinara Sauce

1 Medium Thin 'N Crispy ®
Whole Ingredients: Classic Marinara Sauce

1 Medium Thin 'N Crispy ®
Whole Ingredients: Classic Marinara Sauce, Green Peppers, Chicken

Worst pizza I've had in years. Little to no sauce cheese burnt. I will be ordering Dominos from this day forward.

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J
11:01 am EST

Pizza Hut large meat lovers pizza

On Thursday 2/8/2018 we ordered a large thin meat lovers pizza. It was delivered in 35 minutes cost 21.58, ticket #0031. the Pizza arrived cold, and the meat was dried out with hardly any sauce or cheese on the Pizza. It was not edible. We threw it out.
My names is Judith Pingel 1503 Scenic Alamogordo NM 88310 and I am requesting a full refund and requesting that the local store deliver a quality, hot product. E-mail address [protected]@yahoo.com [protected].

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8:03 pm EST

Pizza Hut service on february 8, 2018

I am making a complaint in regards to the service I received. I got to the store to pick up my order. Once I got there my order was incorrect and I had to wait 30 extra minutes to have them remake one of my pizzas. My other pizza was cold once they brought it to me and burnt. The staff was not concerned about my complaint and continued working. My email is mccall.[protected]@yahoo.com

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7:51 pm EST

Pizza Hut service

I ordered two orders from pizza hut on 02/07/18. One was placed at 6:30 and the other 6:45. The location is the one in Westwego, Louisiana. I paid 40$, including tip for my order and half of it was missing. I didn't receive my cheese sticks and my brother didn't receive his chocolate chip heart. They were able to call me a couple of minutes prior to my delivery to ask about the two different orders. The location is less than a 5 minute drive to my house so you can understand why I think they are ignoring my call. I have tried calling back SEVERAL times. Not once did I get a busy tone, or anything. I keep calling and trying but they just will not pick up anymore. I am extremely frustrated.

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10:34 am EST
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Pizza Hut dining in

It is with great disappointment that I am writing this but the experience we had on Sunday has brought me to this point. As two mother's with our two children, we were looking for a spot to take our children that would accomedate their picky needs and our limited spending. We had went to the website and found you had a great 2 topping pizza deal for $5.99 each and all made the decision to dine in. Well, we were not even greeted at the door, sat ourselves and had a less than polite waitress who didn't make us feel very welcomed. We mentioned the deal we found online and after already being seated with two young children, were told that those online deals are for carryout only. Had we known this, we would not have taken the kids out of the car and proceeded to come inside for a meal 4 times the amount we planned on spending. Long story short, we didn't feel comfortable and didn't want to just walk out and ended up spending almost  $25.00 on ONE pie, 1 order of breadsticks and 4 waters. Which not to mention was paper thin and the cheese was rubbery. My daughter had to scrape her cheese off and we removed it from the toddlers pizza in fear he would choke. The marinara dipping sauce was basically water, and was pretty much not able to be used by the toddler. This experience has left us in disbelief and unsatisfied. I'm very upset to have had such a concerning visit. And I thought it should be brought to someone's attention. Thank you for listening.

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6:51 am EST

Pizza Hut pizza hut 10$ box

I Ordered Pizza Feb 5th at 10pm and I Ordered The Pepperoni 10$ box and I Didn't Want My Breadsticks Too Hard I Wanted It Medium Brown. Not Only Was my order late but I end up getting cheese pizza the crust looked SICK and I Spoiled. My Breadsticks Was Extra Hard And The Cinnastix looked half-way cooked and barely any cinnamon on it. I called they put in a reorder I did get pepperoni But The Crust Still Looked The Same Just Not as Much As The First One my breadsticks WAS WHITE Not Medium Brown I didn't even look at the cinnastix I just closed the box upset and went to sleep. Yet got my order @12:00 ...waste of time and MY MONEY I DID NOT GET REFUNDED ON.

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9:08 pm EST
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Pizza Hut pizza delivery

I placed myself order online at 7:30pm on 2/3/2018. I didn't receive myself order until 9:54pm, and the pizza was very cold. I tried contacting the store where it came from which is located in Macon, GA on Bloomfield Road, but no one answered. I had to warm it up in by oven so that myself children could eat it. I don't know what's going on but this is the second time that this has happened. Last time myself order was never delivered and it took a week to get myself money refunded back to myself card. My phone number is [protected] Tequila Carswell

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4:55 pm EST
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Pizza Hut my order

My name is Tameria and i made a online order and when i got to the store to pick up it wasnt what i had ordered because what i ordered was 2 of the medium-sized 3topping pizza for 6dollar and when i got there they made a large with all 6topping in instead of 2 mediums pizza cause they said they was out of medium pizza but i had to still pay almost 15dollars for 1 pizza

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11:08 am EST

Pizza Hut staff

I went to pizza hut at 11181 Tara Blvd in Hampton, Ga and informed the person at the front counter that I received a thin crust pizza last week and that's not the crust I ordered. He said okay and here's your pizza today I will show it to you. I couldn't even get an apology from him regarding getting the wrong pizza and that is very unprofessional. For a customer who goes to this pizza hut every week providing you business should not be treated with such disregard.

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3:39 pm EST

Pizza Hut never received delivery

My name's Taylor brown i live in Henderson Nevada I placed an order online last night and never received my order I will send an attachment with my order confirmation. On the tracker it stated it was in the oven but never went any farther. It was a late order and I didn't know when exactly the store closed but online said they were open and took my order I tried to call after about 45 minutes to an hour and the store is closed. I placed my order when the store was still open but never received my food. I've never had this happen at any pizza please or even a delivery place.

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10:37 pm EST

Pizza Hut bad pizza delivery

After being over 45 min past the delivery time the pizzas came raw on the bottom. I called 20 min past delivery time estimate that was 35-45 so this was 1 hour and 5 min and I was hung up on as soon as the representative got my name and said "it's in the Oven" The pizza had been cut into and clearly enjoyed by the staff and $50 later (including tip) I have 3 uneaten pizzas.

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Pizza Hut In-depth Review

Overall Rating: I would give Pizza Hut a solid 4 out of 5 stars.

Website Design and User Experience: Pizza Hut's website is clean, modern, and easy to navigate. The user experience is smooth and intuitive, making it simple to find what you're looking for.

Menu Variety and Options: Pizza Hut offers a wide variety of options on their menu, from classic pizzas to specialty creations. They also have a good selection of sides, desserts, and drinks to complement your meal.

Food Quality and Taste: The food at Pizza Hut is consistently delicious. The pizzas are always fresh and flavorful, with a good balance of toppings and a tasty crust. The other menu items are also of high quality and taste great.

Delivery and Service Efficiency: Pizza Hut's delivery service is efficient and reliable. The food always arrives hot and on time, and the delivery drivers are friendly and professional.

Pricing and Value for Money: While Pizza Hut is not the cheapest option, their prices are reasonable considering the quality and portion sizes. The value for money is good, especially when taking advantage of their deals and promotions.

Customer Service and Support: Pizza Hut has excellent customer service and support. Their staff is friendly and helpful, and they always strive to resolve any issues or concerns in a timely manner.

Online Ordering Process: Ordering online from Pizza Hut is quick and easy. The website's ordering system is user-friendly, allowing you to customize your order and choose your preferred delivery or pickup time.

Special Offers and Promotions: Pizza Hut frequently offers special deals and promotions, making it even more affordable to enjoy their delicious food. They have a variety of options, including meal bundles and discounts on specific menu items.

Accessibility and Locations: Pizza Hut has a wide network of locations, making it easily accessible to customers across the country. They have both dine-in and delivery options, ensuring that everyone can enjoy their food.

Health and Safety Measures: Pizza Hut takes health and safety seriously. They follow strict hygiene protocols and have implemented measures to ensure the safety of their customers and staff, especially during the current pandemic.

Environmental Sustainability Initiatives: Pizza Hut is committed to environmental sustainability. They have implemented initiatives to reduce waste, conserve energy, and promote recycling. They also use eco-friendly packaging whenever possible.

Social Responsibility and Community Involvement: Pizza Hut actively participates in community initiatives and supports various charitable organizations. They regularly contribute to local causes and strive to make a positive impact on the communities they serve.

Customer Reviews and Feedback: Pizza Hut values customer feedback and reviews. They actively listen to their customers and use their feedback to improve their products and services. They also encourage customers to leave reviews and provide feedback on their website and social media platforms.

Mobile App Experience: Pizza Hut's mobile app is user-friendly and convenient. It allows you to easily place orders, track deliveries, and access exclusive deals and promotions. The app is available for both iOS and Android devices.

Loyalty Program: Pizza Hut offers a loyalty program called Hut Rewards. By joining, customers can earn points for every dollar spent, which can be redeemed for free food and other rewards. It's a great way to save money and earn perks.

Payment Options: Pizza Hut accepts a variety of payment options, including credit/debit cards, cash, and online payment platforms. This makes it convenient for customers to pay for their orders in their preferred method.

Corporate Information and Background: Pizza Hut is a well-established pizza chain that has been serving customers for decades. They are part of the Yum! Brands family, which also includes other popular fast-food chains.

Contact Information and Support Channels: Pizza Hut provides multiple support channels for customers to reach out, including a customer service hotline, email, and social media platforms. They are responsive and attentive to customer inquiries and concerns.

Conclusion and Recommendation: Overall, Pizza Hut is a reliable and delicious option for pizza lovers. With their wide menu variety, great taste, and excellent customer service, they consistently deliver a satisfying dining experience. I highly recommend giving them a try for your next pizza craving.

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Contact Pizza Hut customer service

Phone numbers

800 028 7034 8800 100 1958 More phone numbers

Website

www.pizzahut.com

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