Pizza Hut
reviews and complaints

I was in the area decided to call Pizza Hut from my car in the parking lot . The call rings rings and I see a guy (Ivan) walking around not answering so I hang up I walk in he sees me coming and heads for the back completely ignoring me . I tried saying hello making noise coughing and nothing so I started wondering to the direction he walked and I know there are Cameras and he came out finally . He was very rude and as I waited he ignored a couple of calls coming in. As an old employee team memeber I was very disappointed in his actions and with Pizza Hut for hiring people like him . Somthing has to change

Twice recently I have ordered from Pizza Hut on Oxford valley road in Fairless Hills pa. I ask for the pizza to be well done because the pizza dough is always doughy. Still the pizza dough wasn't cook all the way. I ordered breadsticks with the first order I love them. They were horrible. Dry tasting and a horrible texture. I don't know if the product changed but no one ate them. I am honestly disappointed. Pizza Hut pan pizza is my favorite and I don't know if I will buy it again. It's never buttery and crispy anymore.

It closes one hour before the hours stated on the door everyday. This is the Pizza Hut in Shelby. Giving out the wrong food. Wouldn't remake it because it was 30 min until closing so they gave a store credit and said come back another day. Rude customer service. Turned off lights in dining room 1 hr before closing. Please call me at [protected] my name is Benita Porter.

On march 27th my birthday i order 3 medium pizza and 8 wings i believe and when it arrived my wings where wrapped in a white plastic bag now when i took them out the black wing container looked stomped on and the pizza was given all three together and the middle pizza box was squished and toppings stuck to top of box now i called pizza hut they gave a 15 dollar credit i went to use it the lady said i didn't have one and gave me a 10 dollar credit so i told her ty ill order online figure out what i want then she said i had to.order over the phone.now i wasnt prepared for that so i said i would call her bk and order let me look.online at the deals now i called back and the lady was very rude n loud saying i had used my credit already which is false i use my phone number everytime and there is no order from me after march 27th. Pizza hut is the ONLY pizza i EVER order. Never n my life had service or food delivered like that but it was a new store i had never ordered from on richey street in pasadena tx.

I've been calling them for a full month from uk and they haven't refunded me and now as I am in Pakistan and they are still playing us about and still haven't given me a refund and now I will be taking dsp raja rauf from cantt police to seal the place as this is an open warning to sadder police station Rawalpindi take my name as Hamza Rafique and order number 304 509 and this is an open warning and it's enough as you lot have been playing us around

I ordered a pizza online. It was a 5 topping pizza with extra cheese. I get home to a hungry family and there is a sprinkle of cheese on the pizza and it's not even melted. The pizza is so gummy because it was raw. None of the toppings were cooked! I am furious. I called to report the problem to a manager and of course they are too busy selling raw pizza to answer the phone. A customer service person did answer and gave me a choice of a store credit or another pizza. I do not want either. I want my money back! I work very hard for my money to eat out, if I want to throw my money away I will just put it in the trash can with the large raw pizza.

I used to be a die-hard fan of Pizza Hut until I recently ordered pizza n found the crust had been changed. It is the crust I loved so much prior to this visit. Apparently you have changed your crust n it is bready cakelike and not carmelized as the original crust on pan pizza used to be. I'm EXTREMELY DISAPPOINTED in this change. I was hoping it was only at Russellville Arkansas Pizza hut but recently ordered in Savannah GA and same thing. So I'm writing to tell you of my disappointment. I'm hoping you will get back the old crust so I can continue supporting this Co. If not, I will end my 32 yr patronage. PLEASE BRING BACK THE OLD PAN CRUST !

SINCERELY
KAREN FOSTER
[protected] CELL
502 N. INGLEWOOD AVE
APT 1
RUSSELLVILLE ARKANSAS 72801

One of our teenage servers is having an inappropriate relationship with our older delivery boy. The girl is in high school and the relationship started when she was 17. Alexus and Luies relationship is very obvious and Margie and Shyly have done nothing about it but ignore it. This is not something that should be going on. They are not shy about this relationship either it does not seem. Everyone knows about it.

On today, (May5, 2018) I made a delivery order at 9:04 pm to the Pizza Hut on 5790 Crowder Blvd New Orleans, LA 70127 United States. As time passed I still didn't receive my order. 2 hours later (12:04am)I received my food. I have been waiting too long. It shouldn't take that long to deliver especially when we stay across the street from each other.

We ordered pizza on phone to deliver. They made wrong order after waiting 55 mins. He said It is going to so long because I'm the only driver who delivers the pizza. Then I said I'll pick them up and I went to the store. No one came outside to greet us or said hello for 15 mins. The service was so bad. They even did not ask me anything or said hi hello even if they saw me there. I would no recommend that Pizza Hut any more. They did not apologize for any thing. Wow. The man who was a manager at Pizza Hut he has not manners to say hi or hello. How he is gonna teach his employees about customer service. No one said sorry for single time. What a customer service. !

I lived near to that Pizza Hut. And it took 1:30 hours to get my food. We ordered them at 8:45 Pm on may 5th. They came at 9:35 pm. Then he went back and I waited at the store 15 mins. Then he showed up and total 20 mins after I got my food.

I am so disappointed that I didn't say a single word to him. They took my money without saying sorry or anything. I paid them for my entire purchase.

I'll see how you guys can help me

Swati Patel.
Email: [protected]@gmail.com

We ordered online to go that said it would be completed at 8:40. I ALWAYS show up 10 minutes after the predicted time just to be sure my order is ready so I don't have to wait around with my children. So we are there to pick up our order at 8:50. Pulling into the parking lot all of the lights are off, the sign is off and the Togo door is locked with lights out as well. We walk to the front and let them know we were there to pick up the Togo order. The lady was EXTREMELY rude stating that the door was locked for a reason and that they closed at 9, even though it is barely 8:50. There are still customers sitting and eating who are now looking to see why this lady is having an attitude with a loud voice. We just grabbed our food and left as fast as we could. We are frequent customers and this is not at all how I expect to be greeted or treated when spending my money at a business. I will continue to go here but there needs to be an evaluation of employees, especially considering that this exact Pizza Hut is open every Saturday till 11, as stated online as well.

Ordered delivery online tonight 2 pizzas and 8 PC honey BBQ boneless wings. Started eating our wings had a couple then noticed they tasted funny come to find out they were completely raw inside . I am hoping we don't get sick because we both ate a couple before realizing something wasn't right. After went and cut open the rest and they were all raw in the middle

I was an employee of pizza hut earlier this year. I was hired as a delivery driver. When I did the training videos General Manager Brian of the Belen New Mexico Store told me I can do them from home and that I would still be paid for the time spent on the videos. Once I was done with them I continuously had car problems. Finally they fired me because they said I was making up excuses which I was not I have several witnesses to prove I wasn't making excuses. I called recently about my pay for the training videos and general manager Alex is now saying I will not be getting paid for anything I've done.

I ordered two pizza's and it said 35-45 minutes...two hrs later I got different pizzas than what I ordered..when I called the the manager she said that someone was supposed to have called me and told me they were out of what I ordered...well no one did...the manager was rude and unhelpful...I'm going dominoes for now on your pizza is better but they are not friendly

I ordered a large pizza to be delivered as I cannot leave my home at the time due to my pregnant wife needing help. After waiting for a while the pizza finally showed up and my son and wife were excited. When. I opened the box in front of them my son was immediately heartbroken. He had been looking forward to this day all week as Friday night's are pizza night at home, and we always order pizza hut. But after tonight I am fully skeptical about ordering from pizza hut again. This is such a huge dissapoinetment. I had to leave my family at home and bring the pizza back to the store in Whittier to complain to the negligent manager about it and all she did was comp $5 dollars for the delivery fee. Seriously? How is that even considered proper customer service. My time was wasted, my family waited LONGER while hungry, and I lost my parking space in front of my apartment building when I returned home because of this and had to park 3 blocks away in a not-so-safe neighborhood. I cannot believe the amount of inconvenience my family and I were put through because of this that was brought to my home. This makes me feel like your store does not take us, the customer, serious at all and I'm tired of it. You guys need to make a change to that store or shut it down. I am going to contact the health dept. about this as well.

I called at 9:25 p.m. placed an order for a lg. Pepperoni, a lg. Cheese, and a cheese stick with extra marinara sauce. Payed with a card and was told that it would be 60 minutes until it was delivered. At 10:45 I called to see where my order was. It hadn't even left the building and I was told I would have to pick it up or "wait another hour or so". Those were her words. I go to pick up order and see 2 delivery drivers outside talking and texting, waited another 20 minutes while they tried to find my order, the manager was extremely rude. Before asking for my order I asked for a refund due to the aggravation and was refused. The manager said that it was impossible for her to refund my order so I replied fine just bring me my food. All but one employee was rude, foul mouthed, and extremely unprofessional, my food was cold and almost 2 hours old, and I will never be returning to that location and perhaps any other location as well.

My husband and I had both had long days at work. We were meeting at Pizza Hut to eat & relax. I got there 1st and ordered our drinks. I then ordered our pizza with a coupon I had. The waitress said it was a carryout coupon. I didn't realize that, but I said she could ring it up that way, but I would like to eat it here. My husband was on his way. She said she would have to check with the manager, then came back & told me I couldn't eat there. I was so exhausted from work that I just told her to box it up and I would just take it home. While she was putting my order in, I decided to ask the manager myself, if it would be okay for us to just stay & eat our pizza - since it was not busy inside. She told me no - that if she did that for me, she would have to do it for everybody. I found that to not be very nice. We are very regular customers here, and there are very many restaurants we could have chosen in this area!
I had not realized the coupon was a carryout only. The store was not busy. But, this is not all, I went to pay and the cashier had rung up my order to someone else by accident. So, she had to work that out while I waited. What was supposed to be a date night, after a long work day, turned out to be a long aggravating time at Pizza Hut! Although we are regular customers, I'm not sure if I want to be any more! There would have been nothing wrong with us sitting there for 30 minutes to eat our pizza, but I had to deal with all this, and then go home. So much for date night!

Location, Sauk City WI. Dined in and the waitress took our order read it back bit failed to deliver a pasta dish. She delivered the pizza and kids meal. Then she never came back to see how our meal was, refill soda, or ask how we were. I had to get a manager and all he did was shake his head and take 15% off our order. Got the bill and never received the 15% off. Horrible service! Will never done or order from this location again!

On May 4th 2018 I placed an order at my local Pizza Hut in Marshall Texas 75670 I paid 1811 with a $2 tip once I received my order 12 traditional bone-in wings and a personal pan pizza it was all an edible the wings were underdone soggy oily and pieces of the meat word in the sauce because it was so soggy when it was placed in the container the pizza box was smashed from the two containers of wings which came in a bag tied that when you open the pizza box all of the cheese and toppings were smashed against the roof of the box it was completely rushed and inedible when I called the Pizza Hut they told me that I would have to save all of the food and wait an additional hour and 40 minutes before they could read deliver my order I just want my money back this service was absolutely horrible and one of the worst experiences I've ever had with Pizza Hut I also have the pictures to prove it

This is a complaint about the Pizza Hut located on Nifong in Columbia, MO. I have had many bad experiences with this place, just recently (tonight)I didn't get my entire order, tried calling and they just let the phone ring and ring and ring. The 3rd time I called they picked the phone up and immediately hung it up on me. They have awful reviews on Google and I think this establishment needs to be looked into for their unappologetic terrible service. I spent almost $30 tonight and have almost a $5 tip, just to find out my entire order wasn't even brought, and now the establishment is ignoring my phone calls. Very bad for business. There are many other pizza places here, and sad to say but with service like this, yours will quickly go out of business. I've always loved Pizza Hut, and prefer it to any other pizza joint in town, but this has ruined it for me and I will no longer giving you all my business.