Pizza Hut
reviews and complaints

I placed an ONLINE order through the app. It did not offer an opportunity to tip the driver. I needed to know if the driver would have change. The app also does not specify what LOCATION it is coming from.

When I called the closest location listed online, they told me it was not coming from them, which seems odd. When I told them I was calling to see if the driver would have change since they would know standard procedure, her reply was that "it's not the driver's fault" if you don't have the correct amount. Wow.

Employee was about blame. I was trying to solve a problem that did not benefit myself.

Please improve your app to indicate source of delivery and to allow driver tip. Problem solved.

Manager garrian was very rude told me he would have food delivered but never cane waited almost about 3 hours. Never want to order there again very unsatisfied rude customer service Everytime I order there it's something wrong with my order they need to get it together or find another manager because the way he talks to his customers is not professional

There's a new pizza hut grand opening. They sent me a flyer with coupons. So I figured I'd treat my family and a spend a little more with pizza hut then at a local pizza shop closer to my house. My online experience was a little difficult so I decided to call the store and get some expert help on pricing and ordering but the man who picked up my call was frustrated from the beginning told me to hold on what do I need carry out or delivery to begin with after I asked him how much a medium 2 tipping was. He didn't or couldn't give me a price, he was really rude and now I decided to order with someone else. I have always loved pizza hut and my family has been ordering from them since I was a child and everyone in my family still does. Well I will let them know how my experience with pizza hut was today. The store was 3111 IS HWY 98 lakeland fl. I'm very disappointed with the man who received my call!

I placed my order online at 7:29 pm and didn't get my order until 8:30. I was like ok that's fine, the delivery driver was nice and still tipped him 5 bucks because I know what it's like to be delivering and waste gas. I go upstairs and open my box and find a crusty stale pizza. The pepperoni was burnt. The pizza was hard and looked like a mess. I've never been so disappointed in my life.

Received uncooked wings, and my pizza was cold and looked old. Was not cooked fresh. Ordered an 8 peice garlic parmesan wings, but into it and was not thourghly cooked. Called and spoke with someone who did not identify themselves was told that he could replace with am MEDIUM pizza, asked how I wanted my pizza when I received my pizza it was cold and old as if it was previously ordered. Well it was not how I orders and again I could not enjoy my food so I discarded the pizza as well. I would like my food replaced correctly and also someone to contact me via email.

I made an online order around 2:40 my order was not ready until 4:40 my pizza that I ordered was supposed to be ham chicken and pineapples as you see all my receipt which I only got chicken and pineapples no ham whatsoever my ticket number was 28 the location was 260 West Baseline Road Rialto California [protected] also you can run the cameras to see that I was there waiting my pizza is very greasy my brownies are hard

A guy at Pizza Hut in Redford Michigan rang me up...then went to handle someone's pizza putting his nasty hand on it while he was cutting it! You would think after the Popeyes situation they would be more careful. I am a frequent customer. I eat pizza just about every day. Sometimes twice a day. That's one of my favorite restaurants. I would hate to stop going, but I am a germaphobe, and that bothered me so much.

I picked up order that was placed and paid at 5:04pm at 5:51 PM. We were told 15 mins. When we got order home we were missing breadsticks. We contacted the store and went back to pick them up. Opened bag to cinnamon sticks with marinara sauce. We contacted store again and all they wanted to do was credit breadsticks. We asked for a free pizza and was told no. This store is never clean with rude staff.

I am an assistant Volleyball coach at Estacado High School in Lubbock, Texas and our Volleyball teams were on the road for matches in Amarillo, Texas. Since our matches were on a school night, Tuesday night, we made the decision to order pizza via call in order so we could eat our food on the bus and return quicker to Lubbock. In the past we have dealt with other Pizza Hut locations who offer deals to School District that in have included a large pizza and a bottle water included for the price of $7 to $8. We were told over the phone that we would be given a $7.99 deal for our pizzas. We had 33 students, 4 coaches, and a bus driver on the trip. We order 20 pizzas. Normally we are given our total over the phone, and sometimes even asked to pay over the phone to ensure the order. This location did neither. When we arrived at the location the total for our order was over $200. After reviewing the receipt we noticed that we were charged $45 for a 24 pack of bottle water. I have been a coach at this school for 4 years now and we have never been charged for water, bottle or fountain. It has always been included in with the pizza or whatever meal deal we do for feeding our athletes which includes other Pizza Hut locations in Texas. The manager refused to take the $45 charge for bottle off the ticket. We are talking about the same 24 pack of bottled Aquafina water you can purchase at any local grocery store for $4.99 if it isn't on sale. Tell me how that is good customer service and especially for a School District?! You can guarantee that we will never eat at any Pizza Hut in Amarillo, Texas ever again. And to go further we will be sending out this incident to all Lubbock Independent School District Coaches and LISD bus drivers to ensure they stay away from all Pizza Hut locations in Amarillo! Your Manager could have easily corrected this, but he would rather argue with our Head Coach and lose future business over a 24 pack of bottle water which more than likely cost his store less than $3 to purchase. I really hope that you train other shift managers better customer service skills than the one at this location.

One Truly Upset Coach,
Coach Navarro
Estacado High School
Lubbock, Texas

Unbelievably AWFUL!

I have not had a Pizza from the Hut in many years. I ordered due to your irresistible deal of: 1 large, 2 toppings for $5.99, so I ordered 2 pizzas.

What the Heck, such a good deal!

The ordered was processed in the form via internet carry-out.
6951 Sweetwater Road
Lithia Springs, GA 30122

Placed on August 21 at 6:54 PM

It was to be for my 8:00 pm dinner at work.
I declare in my opinion that the pizza dough was the product stale dough mixed with sewer water and plant food malathion.

There was no mouth-watering aroma originating from the pizzas, though a stench emerged as I opened both boxes.

I took a bite from both pizzas and to my disappointment, in my opinion, none of the ingredients taste fresh and the pizza sauce was bland, not seasoned and the appalling taste of can paste.

Also there was NO indication that cheese was placed on either pizzas.

I returned both pizzas (one bite /two bites taken) only to be offered a partial refund for the return of the pizzas being 99.8% still intact. The analogy of the partial refund was due to the bites taken. Of course! HOW would I have known that the pizzas were inedible if I hadn't tasted them? Duh!

I was also offered a remake of both NASTY pizzas, using the same musty and decaying ingredient components. I declined.

Here I stand in your store during my 30 minute dinner break and it took me 23 minutes to get to your pizza parlor and another 25 minutes to return.

SO not COOL!

Needless to say that I WILL NOT be returning to that location AGAIN.

I ordered take out pizza and when I picked my pizza up, I was given the wrong ones. I didn't notice until I was driving away and didn't have time to go into the store and wait for the right pizza to made. I am a frequent pizza hut customer and would like to see more accuracy when it comes to this matter. I hope this is helpful for your customer service. Thanks.

Marshall

I order from pizza pretty frequently. I choose to use the online order option. Every time I order it gives you an option for extra cheese for an upcharge I choose not to pay for extra cheese. That being said I don't feel o should have to pay extra to get an appropriate amount of cheese I dont think I should be able to see the crust of my pizza due to lack of cheese. I if we buffalo chicken pizza and every time the lack of cheese is disappointing I don't expect mass amounts I do expect coverage.

I'm Usman from Islamabad pakistan. Your pizza delivery service here is islamabad is pathetic. It takes them 1 hour and 45 minutes to deliver one bloody pizza. Which made me embarrassed infront of my guests. The head office and branch office kept lying that pizza is on the way and suddenly branch informed that the rider has just left. What a pathetic service by pizza hut. Please ensure that it service is not giving bad name to entire pizza hut. I'll post this on social media that your team in pakistan is incompetent and u have sold ur franchise to incompetent people here in pakistan who have no ethics and no concept of timely delivery.

I order the bone out chicken chunks a lot of times and a lot of times I just order the chicken chunks and have them delivered I called today to see if I had enough money to have the bone out chicken chunks deliver to my house and all of a sudden they're telling me I have to have a $10 order I order just the chicken chunks quite often sometimes I order other things to go with it whether it's pop cheese sticks whatever and they're telling me it has to be a $10 order I'd like to know why I can get him sometimes and why I couldnt get them today

Phones have not been working for at least 3-4 months. Place online order for delivery and food never shows up. Have to go to Pizza Hut and then they say don't have any delivery drivers and phones are broke. Need to turn off the online service if you aren't going to respond or let people know that they are not going to bring food. Last time I tried to dine in AC was broke and it was a sweat box. This establishment needs some major attention.

1. customer complaints failed to pass my request for the PHD delivery branch to call me after half-an-hour late delivery.
2. after the 3rd call to customer complaints, then only PHD delivery call me. But it´s the rider who made the call. The rider only pass the phone to Manager upon request.
3. so called manager named khairi (i am not sure if he is really the manager), said a lot of orders came in. we as a customer need not to know that. if you promise 30 minutes, make it happen. it´s not like we are having natural disaster. the way he talked is like customers need to wait, no matter how long it takes. He also rudely say -abg nak pizza ke tak ?- which means -do you want the pizza or not ?- . he repeat this statement twise during the conversation.
4. no apologies what so ever from the manager, or even from the rider who sent the pizza at the first place.
5. pizza hut website does not shows pricing anymore. hard to pick when you don´t have enough cash in hand after coming home from oversea.

I wish that I didn't have to give ones star because 0 stars would be more accurate every time I deal with this store they say they don't deliver to my address and when I ask for a manager they say there isn't one on duty I love Pizza Hut pizza but I am just done being treated terribly by the employees at this location so I will no longe me ordering from you guys just because I prefer not to be lied to or treated like garbage when I am spending momey on your food

Visited my son in Mc Alester, OK. We decided 2 eat at local pizza hut. It was worst customer service experience. We ordered wings, breadstix, and garlic bread for appetizers. I believe apps are 2 receive and eat b4 your pizza. We ordered 3 medium pizzas. We received 2 md pizzas b4 any appitizers. We then received garlic bread. Then 3rd pizza. I asked waitress why bread was brought after pizza. I was told thats just tbe way they i guess meaning kitchen has been doing it. Still no wings or breadstix. She was going 2 check on them. She came by few minites later refill drink still no wings breadstix. Finished our pizza still never received wings or breadstix. Went 2 get box 4 leftovers never received a bill had 2 ask at register told them 2 take off wings and stix bc we never received them. How does this happen? We visited on Sunday the 12th of Aug around 1pm.

I ordered breadsticks and boneless honey bbq chicken. I didn't get my marinara sauce with my breadsticks and my chicken didn't have any honey bbq sauce on them. They were regular tenders. I was charged for honey bbq and my box said honey bbq but that is not what I was given. This is the worst meal I've ever gotten from Pizza Hut and I love Pizza Hut! I would like a refund because of this. I'm very disappointed.

I placed an order online. The store was out of the stuffed crust and they canceled my order with out notification by phone or email. I called the customer help and was put on hold for 8 minuets and was hung up on while I was placed on hold for the rep to check on the status of the order. I called help customer help back and was finally told the store had canceled my order. I will not be ordering from any of your stores again as I find this to be unacceptable way to handle customers ordering and the customer care.