Pizza Hut
reviews and complaints

When I try placing an order online, it tells me undeliverable address. Yet when I call the store I am told otherwise. I cannot get online deals or specials without a hassle or my order being incorrect. Please help me resolve this delivery address issue. I placed an order under ticket #0122 at store #022147 @7:49pm. I was told up to a 90 minute window for delivery. I picked up instead. I was not shown my order in store and my crust was the wrong choice-thin instead of hand tossed on all three pizzas. That issue was addressed but was told I would have to contact "corporate" for resolution with online ordering. Please help

10/27/2017... I placed an order for delivery at 7:04 pm at the Claiborne store. The young lady who took my order was rude and rushed me with my order. It is now 8:35 pm and my family and i are still waiting for dinner. I called the store at 8:30 and was told my order was just leaving the store. This is unacceptable. I will Never patronize pizza hut again. I will go to Dominoes from now on
At least they give you an estimated time as to when you can expect your delivery.

I ordered a pizza and cinnastix and instead of knocking on the door three times like it said in the instructions he stayed in his car and claimed he called three times and got the voicemail, which he didn't because I never received a phone call and now they wont refund my money or let me get my order saying they already zeroed it out and would have to charge me again in order for them to deliver again.

Hi,
I ordered a pizza around 9pm and at 10pm I go to look at my phone on silent and I had a missed call and text about 10mins old from the delivery driver saying he was outside. But I NEVER heard a knock. Like I'm not your friend who you can just text "I'm here" to, get out of your car and bang on my door please. Got 2 large pizzas and a side of breadsticks that I should be indulging in right now. This is the Pizza Hut on Carrier Pkwy in Grand Prairie, TX.
Regards,
Molly Graham

I ordered 8 pizza's online for pick up at the Bowie Maryland(Pointer Ridge) location for my daughter's birthday party. When I arrived, the gentleman told me that the pizza's were being cut. I waited about 7 minutes and asked him were they ready and he turned and said "I didn't talk to you". I reminded him that I was waiting for the pizza's that he told me were being cut. He said oh their are over here. The pizza's were sitting on the side the entire time. He handed me the stack of pizza's and I headed out the door. When I arrived to the party which was 5 minutes away from the pizza hut, I opened the the boxes to serve the children and to my surprise the pizza's were burnt and looked horrible! I served what was edible and the rest went into the trash. I managed to save two whole pizza's. It was approximately 40 people at the party. I contacted the store to inform them of my experience and I was told to call back when the manager was there. I went to the store the next day and was treated poorly by the manager. He was not at the store but his staff contacted him at least three times to get instructions on how to compensate me. The manager refused to speak with me and advised them to give me $16 for the two pizza's I brought back. I will not order from this store again!

On 10/25/2017 I went online to order a pizza and wings. The pizza was so overcooked or it had been sitting for a while and was not hot .I will not be ordering from pizza hut again.This is not acceptable a manager needs to make sure customers food is edible. This is probably why they don't give you the information on the receipt so you won't be able to take the survey at the bottom.

Hi I ordered my pizza on line to pick up in store when I got there the lady said it was ready but she waited on two other people still waiting on my pizza after 15 mins she gave me my pizza it was just barely warm very disappointed they had sent me a message that my pizza was ready it was dry and barely warm there was a box on the table it was my pizza not in the warmer oven thanks Debbie mabon

I ordered a very simple pizza, the veggie pizza with no cheese as I am vegan and so is my family and I dont make much money but wanted to treat my family and I chose yall what I got was a pizza with little sauce and only peppers, onions and olives and the price was 18.99 nah why can I get a greasy 3 meat pizza with cheese for 13 bucks but for a simple plain pizza with 3 veggies and no cheese its 18.99 im very disappointed and me and my family wont ever go to pizza hut again

We just ordered from the Jonesboro Arkansas Caraway Rd location.
Order # 31702416570900183013701

They delivered it but wanted us to pay $26.84. We showed them our email order receipt and our order summary online. But they said they wouldn't honor that price because they customer order line messed up. I ordered ONLINE how did customer service order line mess up my order? The manager was very rude and would not honor our online order info.

On October 20 (Friday evening) at 8:05 p.m. I ordered a pizza from Pizza Hut store # [protected] E. Ovila Road in Red Oak, Texas, 75154 for pick-up. When I returned home my wife & I were dissatisfied with the pizza. We ordered a hand-toss pizza with pepperoni, It sausage, green peppers and diced tomatoes. The pizza was flat, it didn't taste like the hand-toss pizza's we generally get from Pizza Hut. Ironically, we had a similar experience at the same store approximately a month ago. That time, I returned and the Manager (a mature man) on duty apologized and explained that sometimes the dough doesn't rise properly and as such, he would provide a credit for the amount spent rather than risk another pizza made from the same dough.
This time however, after taking the time to return to the store with the pizza with only two slices eaten I was greeted by a manager Sarah. I explained that we were unhappy with the pizza and that it was closer to a thin pizza than a hand toss. Sarah looked at the pizza, said that it was in fact a hand toss pizza and stated that her people "did nothing wrong". I explained that we purchase from that store on a regular basis and we know what a hand toss Pizza Hut pizza looks and tastes like, and this one did not meet the Pizza Hut standards. She interrupted me several times as I was attempting to explain that we were completely dissatisfied and simply wanted a credit for future use. She refused. I asked her, all the while being over-talked by her, if she thought that she was providing good customer service and was it worth frustrating a loyal customer for a ten-dollar pizza? She refused to bulge. There were several employees sitting around talking and listening to this exchange. I feel that she set an incredibly poor example of management and in no way personified the level of professionalism that my wife and I are accustomed to receiving from Pizza Hut in general. I feel that this young person should be trained properly in the values of quality customer service and be required to apologize for her lack thereof. She had the audacity to ask me if I wanted to take the cold pizza home with me that I had explained that I was dissatisfied with. It added insult to injury.
Please explain what corrective measures will be taken regarding this matter?

Thank you,

Mr. Gerald James

This pizza hut SUCKS! I ordered my food for delivery at 8:30pm...I waited till 10 cause I understand the place gets busy sometimes. I called and I was very nice on the phone and in person. I don't appreciate the lying and stealing. First I gave the delivery driver $25 even though my order was 2 and half hours LATE! And on top of that I only got my bread sticks no pizza said it was in another bag by accident. Ok I was told another pizza was in the oven and I would be getting it soon...well guess what it never came...I paid $25 for cold bread sticks and sorry service. They never called or anything and I paid $25 in cash so the delivery driver stole my money on top of EVERYTHING!

I entered the restaurant and the lady in red shirt never said hello, or good afternoon or anything, im guessign shes a shiftleader, she gave me and my family a horrible look and told us to not sit on the left side of the restaurant,
Afterwards it took more than 25 minutes for them to come to us and take my order,
This is the laste time i come here to this restaurant.
Rude and bad customer service, i hope the lady gets fired because this shouldnt be acceptable!

I ordered a pizza. They said it would take 20-30 mins online and in email. Called an hour later to ask about order and was told it would be about an hour and a half. Employee was very short with me and quite rude. I believe I was hung up on but when I called about an hour and a half later w boyfriend I was told my order was canceled due to me hanging up the phone on the employee which I did not do. At this point it had been three hours since I placed my order. Pizza hut was the only thing I was able to get for food that night with an E-gift card I had. I did not get my pizza and decided to go to bed w out food. I called the next morning to ask for a refund and was told to wait 3-5 business days. Frankly I shouldn't have to wait 3-5 business days. I paid almost $20 and I cannot afford to just lose it. I hope to hear back soon and thank you for your time and consideration.

I paid with 2 twenties and my order was 21.39 and the cashier gave me back $3. 40. I looked down and realized it was not right. I told her I gave her two twenties. She began to get ugly an argue with me so I called for someone else to come up there bc I didn't want to speak to her anymore. The lady counted down drawer. She said it was over by $2. M sum cents. I asked her to pull the tape. She told me she couldn't and refused to give me a number to call and file a complaint. I left angry and called and haven't been able to speak to anyone about the situation except the same lady from yesterday. My food was burnt when I made it home and o so furious. Will not ever return again.

I had a bunch of friends over for poker night. Kind of a last minute thing as we all agreed to play Texas Hold Em and figured, we’ll just order pizza since it’s more convenient. I place an order at 11:04 PM (still have my email confirmation). 12:30 AM rolls around and we’re all wondering what happened to our pizza guy? So I called the store. Rep I spoke to said they had came to my house (but no one heard the door bell or a knock) and then said they had call (my phone didn’t ring and works quite well at my home). At this point I just felt disrespected since the rep had lied to me, I’m buzzed off of beer and hungry. Is this how Pizza Hit trains their workers? To lie so they don’t have to deliver pizzas when it’s close to closing time?

Oct. 21, 2017 Went to Pizza Hut in Cordele Ga. We were headed back to Florida following an event we attended. Upon entering the there was an odor and noticed tables not cleared or cleaned off. We had a large group both children and adults. The waitress took her time to acknowledge us and take our orders. Once she served us she did not come back until she presented us with our bill. The pizza was okay, but then we lost all the good feeling when we went to the restroom. To say it was disgusting is an understatement. My husband said the men's was just as bad. I have never encountered a Pizza Hut in such disrepair. Made us wonder what the kitchen looked like.

Someone needs to address this situation because obviously your manager at the Howard Cooke boulevard branch in Montego Bay ' Mrs. Stephenson' is grossly incapable! I refer to an incident that happened tonight 21/10/17 at approximately 1115pm. Pizza hut is a regular weekend stop for my family so you can understand my frustration when this issue occurred... formalities out of the way. I, along with my sister in law, nephew, niece and daughter ordered and waited the norm again. I had brought my daughter upstairs to the restroom. Coming back down, my 1 year old niece was fussy and wanted to walk about as kids their age tend to do. Now please note she was not unsupervised at any time. Her mother was right behind her and I holding her hand. There was a transaction being carried out between an employee and another individual who apparently decided she could not wait to be served like us regular folk. Walking with my niece, she being fascinated with the artwork on the wall in a split second her finger got caught in the door. This after my repeated calls for the two individuals who were conducting business at the employee door to please WATCH THE DOOR AND THE Babies finger.
The shrieking endured. My niece was in pain. I did all I could to console her, her mother came running to me, the security guard came, other people in the establishment but we waited for 3 whole minutes before anyone in authority approached. Now I'm the calm one, my sister in law however? Let's just say it was getting to be world war 3 inside. My sister in law went around to where the regular folk would have ordered and asked for a manager. Another wait. 'Mrs Stephenson' came around eventually. No good evening, no introduction of who she was, no sign of empathy. She asked what had happened then went back inside for 15 minutes, only to return to advise that there was nothing they could do n this situation. Frankly and unapologetically. Beginning of world war 3. My sister whilst speaks to 'Mrs Stephenson' was verbally abused by another member of staff who even threatened to hit her all in view of the manager on duty and 'Mrs Stephenson' ? Oh she just stood there. I don't know, maybe she wanted to join in if it went that far. See I am left to wonder if this how your team is trained to deal with incidents of this nature. Callously uncaring and obviously getting zero in soft skills training. Management should be ashamed of themselves! ' Mrs Stephenson' is not fit to train my two pitbulls at home let alone a team of individuals. The blame game was totally unnecessary yet she scored very high marks in this area. I know if I had not been in there the situation could have been worse, every individual is different and deals with every situation differently. What works for one person may not necessarily work for another. I hope someone from your head office takes the time to read this as well.

We ordered Pizza Hut veggie crust pizza and we found beef | chicken in it. We are it and felt something wrong n throw it out. Shock to have it inside my pizza . I called the store and they said we can give you another pizza as u can't prove . Really shocked
We are vegetarian by religion and it means nothing to them.
And now they say we are sorry n are giving u $25 credit .

That's what our religion means to them

Went to a pizza hut sit s
Down restaurant in West Point Va.
The server was awful. Did not bring silverware had to ask. After she brought pizza never came back to table. I needed water and more napkins. She acted like she was doing us a favor waiting on us. Most were goofing off in the back. Didn't tip her at all. Her name was Nichole. She should stay in back and not interact with customers. If we had known this we could have gotten a to go pizza and eat in the car. Alot cheaper too. Pizza was good. Fresh and hot. Salad bar was below average. Frozen lettuce soft carrots.

Tucker number 77
Unit number 004509
10/22/17 at 19:15.
Total check $15.68

I called four hours before my son’s birthday party and put a order in for seven pizzas. I told them that that pizza need to be delivered by 4 PM for the party. The pizza was never delivered. When I called the local Pizza Hut they hung up on me multiple times to check in the order and as soon as they would pick up, they would automatically hang up. Finally when I got someone on the phone they said sorry our drivers are way behind today and it’s gonna be another 45 minutes. My comment was I ordered four hours ago to ensure this. You didn’t have a problem taking my order or my money and promise delivery would be a problem. Food was never delivered and the 5 year old party went without pizza. The employee was never apologetic. This was terrible service and I will never buy Pizza from the store again!