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Pizza Hut
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1.3 2935 Reviews

Pizza Hut Complaints Summary

216 Resolved
2718 Unresolved
Our verdict: If considering services from Pizza Hut with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Pizza Hut reviews & complaints 2935

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W
7:17 pm EDT

Pizza Hut pizza hut, howell, new jersey

Good evening. We have been loyal customers of Pizza Hut in Howell, NJ for over 2 1/2 years. Ordering at least 2 to 3 times a week. We were just informed that they no longer deliver to our area. We were told after we placed our order by phone and was waiting for it to be delivered. We just received an order as recent as this past Friday. This is terrible way to treat loyal customers. I live in Jackson, NJ which is literally 15 minutes from that Pizza Hut. This is the only Pizza Hut in the area. We are very very disappointed and will NEVER order from any Pizza Hut again.

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10:11 pm EDT
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Pizza Hut pizza open delivery

Ordered the big dinner box. 2 pizzas bread sticks and pasta. bacon on one pizza pepperoni on the other. Chicken Alfredo as my pasta. Upon eating my bacon pizza there was somehow a bone fragment on the pizza that cut my gums pretty well. I still have bone fragment. Have been in contact with the pizza hut location that it happened at. ( Pizza hut in Baden pa in the us) gave me a credit on my account and was to have manager call me but have never heard back.

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M
9:39 pm EDT

Pizza Hut wings and marinara sauce

Ok the wings were ordered buffalo mild and they were not mild at all. the marinara sauce was very watery not thick it was very close to tomato juice. Also we ordered lemon pepper wings and you could not taste any seasoning on it. The wing was not consistent. We also ordered buffalo chicken pizza with extra cheese and got beef instead. We also did not ask for seasoning on the crust and it came with it.

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M
1:26 pm EDT

Pizza Hut service, food, staff

Put in order, did not receive cheese sticks- got bread sticks; personal pan pizza was "forgotten" by waitress causing toddler to wait the longest to eat. Food was substandard. Boneless chicken wings were veiny and grissley. Waitress was CLUELESS. her problem wasn't the kitchen- she had NO idea at all.
She said she'd comp the personal pan pizza but it wasn't. Total cost was $82.58. Large sum for really bad service, food, and cleanliness.
I'd really like a refund. Spoke to staff at register and she didn't offer any compensation

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10:37 pm EDT

Pizza Hut customer service

This location needs an overhaul training for their staff as they lack the understanding of good customer service. I was told it will take 88 mins but it took 2hrs from ordering and I was able to get to their store, and the pizza still haven't arrived. On top of that, I was calling to get an update and they just hang up on me. Arriving at the location, the phone kept ringing and no one ever answered it. Initially they didn't want to refund my money as they kept saying the pizzas left the store already and about to be delivered. I said I didn't care for it anymore and I want my money back instead and they finally refunded me. This is not the first incident of lack of customer service we had at this location and it is the last straw. We will never order again at this location. Your product is good but this type of incidents give us bad taste to just opt to go somewhere else.

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8:21 pm EDT

Pizza Hut hang ups and lack of flexibility

I called last Friday, 8/31/18, and on three occasions the local Pizza Hut (on McDermott in Allen, TX) hung up on me. I called a local Pizza Hut in McKinmey, TX, and the fellow there said he'd reach out to them and call me back. This never occurred. NO follow-up. I just called same Pizza Hut on McDermott (near Alma) in Allen, TX, on 9/8/18 to give them a FIFTH opportunity... I reached them but they said 'Sure, we cannot give you a split pizza and we can only arrive in 90 minutes or later. Wow! My thought is 'Buyer beware' unless you want to Very occasionally reach them and be able to order only what They want you to order, and if you are willing to wait 1.5 hours (again, 90 minutes or more). Again, WOW! NEVER again. Buyer beware of Pizza Hut! Dominoes is SO reliable like, after this last weekend, and tonight, too, compared to my unfortunate experience with Pizza Hut! Ted Post

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7:24 pm EDT
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Pizza Hut service, food

First of all, I am not one to complain, because I previously worked in the food business.

My husband and I went to Pizza Hut, in Paoli, IN, this evening. We arrived there approximately 6:00 pm. They were not busy, there were dirty tables, and a couple of other tables were not happy either. We were told to have a seat, and she would be with us. We ordered breadsticks with marinara and nacho cheese, two Pepsi's, one medium thin crust pizza. The pizza that we ordered was: hamburger, pork, pepperoni, and mushrooms. When we got the pizza, it was wrong, we only got one sauce, and when I had to go to the counter to be helped, they gave me the marinara, and it was ice cold, not hot like usual. The pizza that was given to us had: canadian bacon, pork, pepperoni, and mushrooms. We refused it, and I had the server take the marinara back also, because it was ice cold! So after approximately 45-50 minutes later, we got the pizza, and it was right. The server proceeded to tell me that it was her fault, she hit the wrong button, still not our fault for having to wait that long. Then she came back to the table and asked me if I wanted a cookie for the mess up that she had did, and I politely told her no. She asked me what they could do to make up for it, and I said that I shouldn't be charged for the pizza, and I asked her to take off the extra sauce also. She proceeded to tell me that she couldn't do that, and they probable wouldn't do it either. When we got our bill, the only thing that they done was take $5.00 off the bill, so our bill ended up being $22.01. This is the very reason that we have not been back to that store in a really long time. The service, not clean, slow.

It will take a lot to get me to go back, I'm sorry!

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M
6:54 pm EDT

Pizza Hut I never received my order after waiting for 3 hours and I was told that I would be getting a refund but lied

On 8/19/18 I placed an order online after waiting for 3 hours I called back and was told it would be another hour before I received my order which I paid for online so I went to the store in Winston Salem NC on Stratford Rd where the manager was making food with no gloves and rude giving away free food I placed another order and was told that I would be receiving a refund on my card in 10 day's and I just called and was treated rude and I still don't have my refund don't eat at Pizza hut ever I also posted this on Facebook and other media sources

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6:52 pm EDT
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Pizza Hut hours of operation

My family went to the Pizza Hut off of Crawfordsville Rd. (Indianapolis, IN location) the evening of 07 September 2018. The hours on the door reflected 11:00a-11:00pm for Fridays. The doors were locked, an employee was sitting in the dining area, there was no indication on the door to why the doors were locked. As we were preparing to leave, a delivery person (young male) was returning from a delivery, and we asked if they were open. He said the, "The drive thru is open." We asked why there wasn't a sign on the door alerting customers that the dining area was closed, and he shrugged and entered the building through a side entrance. RUDE! Whoever was managing that evening needs to be re-evaluated because they may not be cut out for the job. And, that rude employee needs to be taught people skills.
Sincerely,
A customer who never complains and genuinely enjoys Pizza Hut any other day. However, not so much today.

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4:00 pm EDT
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Pizza Hut payroll - hours being changed time owed to my check/

I have had several issues with the pizza hut I am working for. The number one issue at this time is not being paid for meetings outside of my working hours. As well as another day o waa clocked out at 1030 am when I didnt leave until 1230 pm. Also an hour meeting she didnt allow us to clock in for but she assured us she would put in those hours for the team members.in total I am missing 3 1/2 hours. I also have a complaint with scheduling. Amanda makes at least 3 schedules each week each of them being the final with employees days all being different. She has fired several of those employees over no call no show when in fact they hadnt been a no call no show bc one of each of the 3 schedules each week were correct. Many issues with the new gm. Not ordering enough and too much workload on staff employees. I understand she is deaf but bc she has her face in her phone the whole time she is there does not help the store. I believe they need to look in to a replacement or the store will surely fail. I do need hours corrected. I am writing to you bc she has no urgency in getting this done in a timely manner. Im a single mom with bills to pay. I appreciate your urgency in taking care of this matter. Thank you.

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L
10:59 am EDT

Pizza Hut food

On September 1st ordered two pizzas that said two toppings for 7.99 each. I told them I wanted two Meats and two extra items on both pizzas. I told him I wanted onions and mushrooms and extra onions and mushrooms and extra sauce.. And I also told them several times I wanted both pizzas to be exactly the same. When I got the order one pizza had very little meat and the other Pizza had very little onions and mushrooms and neither one had much sauce at all. I was very disappointed.

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6:05 am EDT
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Pizza Hut pizza and service

i went to clinton iowa store on 2nd street last night i love pizza hut pan pizza and your wings cant get better i travel alot for work and when im on road or at home my favorite food is your pizza just like every other night i ordered a large sausage pizza and wings i was told total would be 26$ i knew this was wrong but figured id fix when i picked up food however when i got there i was told that i was wrong that i had ordered 2 large pizzas and that i had to pay for both the guy behind counter got very rude and acted like it was that i couldnt afford 2 pizzas to the other customers i was apauled and embarrassed beyond belief so i paid for both and as i walked out listened to your employee laugh with other customer at my visible anger i would just like you to know that although there are 3 of your stores in my town i will not be returning to any of them as much as i love your food i cannot support that supports this type of behavior

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5:38 pm EDT
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Pizza Hut continuing incorrect orders

On Sept. l, 2018, we went on line to order pizza. We entered all information but there was no way to print out a confirmation. When my husband went to pick up the order, there was no record of it having been made. It seems the general consensus is that the website does not work. Well we found that out. So my husband placed our order and was told it would be about 10 minutes. One special request was to omit the garlic butter spread on the crust. The time turned out to be 40 minutes and when he returned home, the crusts were slathered with the garlic butter spread. I don't know why this spread has become the "normal" for the pizzas as it is horrible. We have decided to never order from Pizza Hut again. We have been customers for over 30 years and are so tired of not knowing if the order will be right or not. We are not looking for a free pizza as it would be a crap shoot as to whether the pizza would be as we have requested or not. We want to let you know how we feel and that it is sad to have to do this. So we will have to find another restaurant for pizza and hope the customer service will be better. In this day and age, that is becoming hard to find.

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J
6:13 pm EDT

Pizza Hut bad service

Every table was filthy and left unlearned. All the food trays were all left on them. We sat at a table and the employee took all the dishes and garbage off every other table except for ours. He neglected to acknowledge ours. Very poor service. Will never come to this one again. I'm going to recommend no one to stop by and eat at this one. I'm sorry I feel this way but I had to report it.

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4:05 pm EDT
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Pizza Hut online ordering and fraud

the following email was sent to my address. the fraudster is using my email at several fast food outlets to build up a credit history in order to use my paypal fraudulently. I am based in Ireland, this person is not me. Please do not accept any further orders from this individual.

Thank You.

Thanks, C. Your order will be ready for carryout on
SEPTEMBER 3, 4:30 PM
YOUR PIZZA HUT
3620 Katy Freeway (at Heights Blvd).
Houston, TX 77007
[protected]
YOUR ORDER - 3180903155319001183027165
Placed on September 3 at 3:53 PM
1 Large Hand Tossed Pizza, Garlic Buttery Blend
Whole Ingredients: Classic Marinara Sauce, Easy on Sauce, Pepperoni, Italian Sausage
Special instructions:
Order Total: $8.65

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A
9:57 pm EDT

Pizza Hut missing items in my order

In www.pizzahut.com, I ordered an item in the menu: Family Size Chicken Alfredo with Breadsticks -Serve 4 for $14.49.

Since I am a regular costumer, I got 20% off coupon thru email so that out-of-pocket I paid @13.3

When I arrived the store and pick it up, they gave me only Chicken Alfredo and no breadsticks. They said that the order they received did not show breadsticks. They showed me the receipt with a line "Family Tus Chkn - 14.49"

I showed them the copy of my order online ans explained that the full description have "breadsticks". The Manager told me that they will charge extra $5.99 for breadsticks.

I was really disappointed and I want the answer for Pizza Hut. "Cheating or no cheating" in your menu?

Here are information of my order:
Pizza Hut # 031845
1300 East Bidwell
Folsom CA 95630
[protected]

Serve: PARYA Ticket #17
09/02/18 at 5:53 p.m

Entered by Intent 2 09/02/18

My Phone#: [protected] or email: [protected]@live.com

Let me know your comments thru email or phone

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S
6:52 pm EDT

Pizza Hut delivery

I placed a order online today at 4:07 pm and didn't receive it until 5:35pm when it started it would be here around 4:35 I don't know what it is about osceola arkansas pizza hut I always have a problem with the way they Handel business and value their customers I only order when I can't find a ride to grab a bite but I honestly rather starve After the way they have did me in the past month not a happy camper at all

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4:30 pm EDT

Pizza Hut pizza and customer service

I am writing thisrent as I am really unhappy with the attitude of your staff and lack of ownership and responsibility theyhave shown. I am currently on holiday in Dubai and will be returning to the UK on Friday the 31st of August.On Tuesday evening 28/08/2018 at approximately 10:54pm my daughter made an online order for 3 large pizza's(one mozzarella  and two barbecue chicken) amd a cookie dough ice cream.
We went to collect the pizza's and had to wait for 20 minutes for the 3rd one to be completed. Only to find that the other two were cold so we asked the staff to reheat them, which they did.When we got back to the hotel and started to eat the pizza we found one was just chicken but not barbecued as we had ordered. Them my daughter found the cookie dough had no ice cream. It was now yo late to take the children back out and it was a bit of a walk to the restaurant do we took pictures of the items. The next day when we went and spoke to a staff member and explained what had taken place she replied - she could give us some barbecued sauce for the lack of it being on the pizza and ad for the cookie dough ice cream although they had the advert and promotion on display that this had stopped over a year ago as they don't have the facilities to keep the ice cream cold. Do you really think this is appropriate? - This is false advertising.I feel this is am unacceptable resolution to my complaint and the customer service is a disgrace. As a customer I feel your staff have made it out to be a joke and are not interested in your customers satisfaction of your products and promotions.I am shocked and disgusted by my treatment and the fact a member of staff didnt even try to decently resolve my families issues.Is this the level of service you provide? I thought Pizza Hut was a recognised market leader who prided themselves on their exceptional standards of customer service and their pizza's.My family and I left your restaurant disgusted, unhappy, feeling let down and disappointed  is this how you want your customers to feel and is the way you'd expect to be treated? 
The store ID is 16843 - ca!all center order - [protected], customer number77110225 Trans - 40095.

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Chris1977
, US
Sep 05, 2018 4:51 pm EDT

Your post is dated 9/2 yet you will be returning home at a future date of 8/31. Good one.

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K
7:44 am EDT
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Pizza Hut closing early on a saturday

Yesterday I was driving through Fordyce, AR after a football game in Pine Bluff, AR. I placed on online order with Pizza Hut their at 10:31 pm. I received the email saying my order was placed at 10:33. I arrived at the store at 10:40, the door was locked. I called, the first time no one answered, and they immediately turned there lights off. Called and someone answered ; told me they closed at 10 pm. If that was the case I know I would not have been able to even place an order online. It also says online that they are open until 11:00 pm. If they were not going to make my order they could have called and told me. I should not have had to experience that. I am highly upset and went to bed hungry because nothing else was opened that I eat.

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Chris1977
, US
Sep 05, 2018 4:55 pm EDT

That's why you don't place online orders late at night.

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A
9:46 pm EDT

Pizza Hut delivery service/ customer service

Placed an order, my card was charged, 60 minutes later I am having to call to find my order, the gentleman says the driver has stopped and will be here shortly, after another 20 minutes I have to call once again only to find out that the driver cannot find my address in the small town I live in, and am told sorry we are canceling your order. Rude employees and the store manager was absolutely no better. To refund my money they say it will take 30 days to refund what took them thirty seconds to take. I will never partake from this restaurant again and I will surely share my experience with everyone.

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Pizza Hut In-depth Review

Overall Rating: I would give Pizza Hut a solid 4 out of 5 stars.

Website Design and User Experience: Pizza Hut's website is clean, modern, and easy to navigate. The user experience is smooth and intuitive, making it simple to find what you're looking for.

Menu Variety and Options: Pizza Hut offers a wide variety of options on their menu, from classic pizzas to specialty creations. They also have a good selection of sides, desserts, and drinks to complement your meal.

Food Quality and Taste: The food at Pizza Hut is consistently delicious. The pizzas are always fresh and flavorful, with a good balance of toppings and a tasty crust. The other menu items are also of high quality and taste great.

Delivery and Service Efficiency: Pizza Hut's delivery service is efficient and reliable. The food always arrives hot and on time, and the delivery drivers are friendly and professional.

Pricing and Value for Money: While Pizza Hut is not the cheapest option, their prices are reasonable considering the quality and portion sizes. The value for money is good, especially when taking advantage of their deals and promotions.

Customer Service and Support: Pizza Hut has excellent customer service and support. Their staff is friendly and helpful, and they always strive to resolve any issues or concerns in a timely manner.

Online Ordering Process: Ordering online from Pizza Hut is quick and easy. The website's ordering system is user-friendly, allowing you to customize your order and choose your preferred delivery or pickup time.

Special Offers and Promotions: Pizza Hut frequently offers special deals and promotions, making it even more affordable to enjoy their delicious food. They have a variety of options, including meal bundles and discounts on specific menu items.

Accessibility and Locations: Pizza Hut has a wide network of locations, making it easily accessible to customers across the country. They have both dine-in and delivery options, ensuring that everyone can enjoy their food.

Health and Safety Measures: Pizza Hut takes health and safety seriously. They follow strict hygiene protocols and have implemented measures to ensure the safety of their customers and staff, especially during the current pandemic.

Environmental Sustainability Initiatives: Pizza Hut is committed to environmental sustainability. They have implemented initiatives to reduce waste, conserve energy, and promote recycling. They also use eco-friendly packaging whenever possible.

Social Responsibility and Community Involvement: Pizza Hut actively participates in community initiatives and supports various charitable organizations. They regularly contribute to local causes and strive to make a positive impact on the communities they serve.

Customer Reviews and Feedback: Pizza Hut values customer feedback and reviews. They actively listen to their customers and use their feedback to improve their products and services. They also encourage customers to leave reviews and provide feedback on their website and social media platforms.

Mobile App Experience: Pizza Hut's mobile app is user-friendly and convenient. It allows you to easily place orders, track deliveries, and access exclusive deals and promotions. The app is available for both iOS and Android devices.

Loyalty Program: Pizza Hut offers a loyalty program called Hut Rewards. By joining, customers can earn points for every dollar spent, which can be redeemed for free food and other rewards. It's a great way to save money and earn perks.

Payment Options: Pizza Hut accepts a variety of payment options, including credit/debit cards, cash, and online payment platforms. This makes it convenient for customers to pay for their orders in their preferred method.

Corporate Information and Background: Pizza Hut is a well-established pizza chain that has been serving customers for decades. They are part of the Yum! Brands family, which also includes other popular fast-food chains.

Contact Information and Support Channels: Pizza Hut provides multiple support channels for customers to reach out, including a customer service hotline, email, and social media platforms. They are responsive and attentive to customer inquiries and concerns.

Conclusion and Recommendation: Overall, Pizza Hut is a reliable and delicious option for pizza lovers. With their wide menu variety, great taste, and excellent customer service, they consistently deliver a satisfying dining experience. I highly recommend giving them a try for your next pizza craving.

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Phone numbers

800 028 7034 8800 100 1958 More phone numbers

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www.pizzahut.com

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