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1.3 2935 Reviews

Pizza Hut Complaints Summary

216 Resolved
2718 Unresolved
Our verdict: If considering services from Pizza Hut with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Pizza Hut reviews & complaints 2935

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1:49 pm EDT
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Pizza Hut prejudice and did not make my order right

Hello I have had a problem with Pizza Hut and I have made a order and the lady was very disrespectful. The lady was asking me all kinds of stuff of what I needed for my pizza. When they delivered and Charged me for the Pizza. They also said that was what I ordered a thing pizza I didn't I ordered a Stuff crust pizza and they charged me for a stuff crust. I am very shock to see that they are scamming people and not only that they are doing people wrong with there cash. The lady I spoke to name was Machail at the Call center in Springfield she was very wrong and was not nice at all. My feelings where hurt and I couldn't believe that they would hire suck person for a Job like that. She is very rude I pray that they expose her and the way she handle with her customers this woman is very rude and I will never order there again in my life as long as I am in Tulsa Oklahoma

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2:11 pm EDT
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Pizza Hut banned from restaurant

I just heard from my brother that during his last visit at Pizza Hut there was an incident that resulted in him and a group of several coworkers being banned from the restaurant. I was ready to hear a dramatic story but this is what I heard... My brother and a group of his coworkers went to a local Pizza Hut for lunch; they all had the buffet. When done, everyone in the party left a $1 tip and the waitress even kept some of the change ( without asking) of some of the gentlemen. One of the gentlemen in the group dates a waitress (not the same one that waited on these gentlemen) that works at this same Pizza Hut; and she called him after the gentlemen left the restaurant to relay the message that none of the men in this group are allowed back in this Pizza Hut. THE REASON - they are racist because their tip was not large enough (according to the waitress and the manager). The decision was based solely on this and nothing else - no derogatory comments or gestures from these men - just not enough money. Maybe the amount of the tip was possibly based on the service received or maybe in these hard economical times people give what they can and not because of racism. Why do people have constantly stir things up and tear people apart instead of working to bring people together. So now I will let people know how unfair the employees of this Pizza Hut are and hopefully people will come together to change this attitude by boycotting Pizza Hut.

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Jim Helwig
Sebring, US
Mar 21, 2010 3:06 pm EDT

Frankly, this is a fairly easy one. I'd google "Pizza Hut corporate office" and once found, would either phone or email the corporate offices and tell them the exact same thing you've said here. A "tip" was in fact left...if the service etc. was unaccepable that could explain the amount. There is no obligation whatsoever to leave a tip, although, even for marginal service, it's customary to do so. This is totally unacceptable behavior on the part of the manager, and in fact, if it's just the "manager" and not the actual franchise owner, you might want to inquire as to who the actual "owner" is and inform him/her of your bad experience.

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2:08 pm EST
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Pizza Hut charged me and was a no show

I ordered several items including two pizzas for a total of $80.00 on the Pizza Hut website at 10:38 p.m. The website took my credit card info and charged me for same and said my order should arrive at approx. 11:48 p.m.
I waited and waited. No Show. I tried calling the local Pizza Hut that the website said they were giving my order to but the phone number stated they were closed at this time. What? It says they were open until 11:00p.m. And I was just charged $80 by Pizza Hut. I never got my food! I never got a call from Pizza Hut locally or headquarters! I left an email message with Pizza Hut on their website. I still haven't gotten a response!
I wanted to see if they in fact charged my account. I checked my account and low and behold THEY DID!
I believe this is fraud.
Note to all: If a company advertises on the Internet. And you make any kind of payment to that company and do not receive the services promised. That is FEDERAL LAW FRAUD. I did not receive my product(s).
It is now 2pm the next day and NO ONE has called me about the order. They will hear from me again as I did leave two messages on their website about the incident. I am searching for telephone numbers now for their marketing/advertising division.
GOOD LUCK. I knew I should not have tried to go back to Pizza Hut and stayed with Dominos.

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7:00 pm EST
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Pizza Hut feed back

Today I can not Pinoy how happy I am when it dealt with ahome delivery meal from Pizza Hut knowledge village, where the rains were heavy and although the driver was able to arrive home after he suffered a severe rain. It is strange that the driver was smiling and wishing me nice dinner. How much respected manager of the restaurant when he told me over the phone, and he promised me that the food will arrive on time, regardless of rain or weather and it will be hot and fresh as it used, I'm proud because I am a customer of Pizza Hut
lee.

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lynne g. morris
, US
Apr 15, 2012 9:08 am EDT
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i ordered a pizza on 4/13/12 via your new phone center and i answered over and over my address my phone # if wanted to add and it got in the way of my ordering a pizza . i wanted a large peperonie thin crust with cheese pepperonie green peppers mushrooms and onions. what i got was a pizza with no cheese no pepperoni ! just a thin crust with onion peppers and muxhrooms.. it was alful! when i went ot pick up the pizza past the time i was told it was not ready... i sat and waited no explanation just a girl sneezing over the pizza she did turn her head but never walked away to wash her hands or put on new gloves.. then just shoved the pizza to the edge of the counter .. the pizza hut in waynesburg pa zip 15370 really needs updated and cleaned up. i wonder where the health dept is .. lynne morris 112 luxury st waynesburg pa 15370 e-maill redganny@yahoo.com [protected] would appreciate a respnse and possibly a new pizza..

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10:02 am EST
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Pizza Hut filthy facility

1) Table was so nasty it was sticky - my hand actually stuck to it, Table is only being swiped between settings with a dirty cloth and just spreading the food around, not cleaning it up

2) salad plates were dirty...was told the dishwasher was acting up; i saked why, then were dirty plates knowingly being put out for customers

3) entire back of restaurant had grossly dirty floor, salad dressing like it had been slung on floor ..looked like they had had a food fight. This was only abou6:30 PM in the evening, and only about 8 customers at 3 tables. Staff standing around like they had nothing to do.

4) Most grossly dirty bathroom I've seen in a long time...reminded me of those old gas station bathrooms that are outside the bldg.

5) Employees were dirty, unkempt and slouchy in dress & appearance. A couple of them looked like they had worn the same uniform all weekend long and had slept in it.

I understand that a place can get messy during rush hour; but this wasn't rush hour and no one seemed concerned about how the place looked. Very poor management practices and very slothful and unconcerned employees. This was absolutely the nastiestPizzsa Hut (or any other restaurant) I have ever been in. Had I been a health inspector (Ihave been, in ther past) I would have shut them down on the spot!

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2:05 pm EST
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Pizza Hut horrible food and wrong order

Took my family to Pizza Hut for dinner. We ordered a large thin crust pepperoni pizza, a family size order of breadsticks and 2 pepperoni P zones. The waitress was very friendly and patient and repeated my order over correctly.
When the P zones were brought to the table by someone else, it was not what we had ordered, and when I told her this, she said, "it's the waitress. She's new." and took the Pzones and said they would make the correct one's. I was highly upset because it was NOT the waitress's fault. She told me she repeated the order correctly, and she had.
The thin crust pizza was terrible. We left it sit on the table. :( I was told that they had taken $10 off our order but the total was still $45 and to this day I have no idea how it could have possibly been that much. ;(
Not only did they "sacrifice" this new waitress but the food itself was just awful. Both Pzones were doughy and nasty along with the terrible pizza. I told the cashier that it was the worst meal we had ever had and that we would not be back and she totally ignored me.

What a sad thing when customer service is ignored. :(

Never again.

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6:54 am EST
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Pizza Hut poor service childrens party

I booked a childrens make your own Pizza party for 12.00 on 18/02/10.
1.On arrival I was informed that there were only 3 waitresses on duty for the busy buffet lunchtime period, I was expecting one just for our party as there were 10 children.
2.Passing trade customers were seated and eating before a waitress came to tell me she would take our order shortly.
3. I was informed at this point that they were not expecting a make your own party as they are not booked on buffet service days.
4. The waitress said she would try to get it sorted and eventually arrived with the necessary items.
5. At 13.15 the children actually began to eat - the party was due to end at 13.30.
6. Further time was wasted when the ice cream machine ran out.
7.By 14.00 the parents were sick of waiting for their children to finish and some chose to leave before the birthday cake arrived.
8. I went and asked if I could have the cake to cut myself and was told that it was on its way.
9. 10 minutes later we were still waiting.
10.On paying I commented that a lot of parents had got fed up and left early and was told that the party had been booked by a manager from another store.

DISGUSTING!

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nicola holcombe
Bath, GB
Jul 18, 2015 1:02 pm EDT

I would like to know why pizza hut has decided to take the bbq chicken off the menu. We visit pizza hut very regularly and as a family of 4 it is a treat. Last Sunday we went and were told that the chicken is not on the menu anymore. My 8 year old does not eat pizza but loves being their and has the chicken. It always seemed popular so I wanted to know why it has been withdrawn as we wont be visiting again.

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4:13 pm EST

Pizza Hut appauling service, food etc.

We arrived at Pizza Hut restaurant to find it half-full. As we were a party of 3, we requested a table for 3, which unfortunately seemed to leave the waiter flummoxed somewhat. Warning us of a possible wait in order to be seated, he went on an amble about the room, looking for a table for us; what would, of course, have sped up our time in limbo next to the door would have been to put a couple of the tables laid for two together. Though the waiter (who sported some rather illustrious wrist piercings- surely unhygienic, and enough to put one off one's stuffed crust?) eventually did this, he neglected to provide sufficient cutlery, such that a member of my party was obliged to forage for it from a nearby table, and evidently decided that another in our party was not deserving of a menu either. Furthermore, the heavy glass door was left wedged open for a large amount of our time in the restaurant, with an unending, biting draught chilling us as we waited for more service.
By the time we the waiter re-appeared, we had had plenty of time to select our meals, review the colour scheme of the menu and formulate various ideas as to the possible presentational options open to the multitude of dishes on offer. When we requested a 'Truly Tropical' fruit smoothie, we were told that 'The blender might not be working.' and that we should 'just assume that it is', which is certainly the best way to go about instilling confidence about one's knowledgeability in one's clients. Luckily, the rest of our order was taken without incident, minus the man seemingly feeling that we were incapable of remembering what we had requested and so deciding to read the complete order to us twice over. Then, with a flourish of the notepad, he was off, though not before informing us that the drinks would be 10 minutes. Now, I am no expert on the pouring and serving of ice-cold Pepsi, but I find it extremely difficult to believe that it requires a whole 10th of an hour to craft a glassful from scratch.
As we sat, and pondered the fate of our drinks, which by this point had been all but forgotten, the waiter finally was seen running across the length of the establishment with a large plastic tumbler full of ice and fruit juices. Two minutes late he was back, apologetically, telling us of how our food would not be much longer, but that there was a shortage of staff in the restaurant. It remains to be seen whether a few ancillary employees stood around gossiping constitute a 'staffing shortage'.
Finally, after a further 20 minute wait, in which we were given more than ample time to finish our drinks, the waiter returned. Apparently, a shelf in the kitchen that had evidently been the only thing guarding our congealing food had 'fallen', and our entire order had fallen along with it. Back to square 1. Thankfully, the drinks were removed from the bill.
It took another 7 or 8 minutes for our food to finally arrive; first, the individual pizza with 5 toppings. One could have proposed that, rather than a staffing shortage, there was a mushroom shortage that night in Wakefield. I understand an individual pizza is designed for consumption by an individual, but I also understand most individuals are of the sort who are able to consume more than a single button mushroom and 3 kernels of sweetcorn. At least the pizza itself was overflowing with grease, so as to distract from its general shabbiness.
5 minutes later, the two pasta dishes arrived- a fusilli alla arrabiata with prawns and crayfish tails, and a spaghetti carbonara. Having eaten various pasta dishes with arrabiata sauce, I can honestly confirm that this particular one was the worst. Greasy, cold and boring, it lay on the plate like a particularly disheveled weed requesting euthanasia. Moreover, call me a philistine, but I never realised crayfish tastes of Persil. Not having tasted the carbonara, I cannot vouch for the deliciousness, or lack thereof, of that particular dish. It was related to me, though, the way in which the cheese sauce benefited greatly from its watery and insipid flavour and consistency.
Apart from the general overriding sense of nausea brought about by the free flowing fats upon the plates, our evening sojourn was not at all ruined by the above debacle.

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Update by Jakk208991
Feb 20, 2010 3:22 am EST

About above; I do apologise for my 'appalling' spelling of 'appalling', in the title above.

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2:25 pm EST
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Pizza Hut bad rest. mgr

salam sejahtera, disini saya ingin membuat aduan terhadap restaurant mgr dipiza hut cmc di cheras, saya merupakan bekas staff di cmc dan telah menamatkan perkhidmatan saya pada 30/12/2009 setelah 4 thn berkerja di cmc, atas sebab sikap restaurant mgr yg tidak tahu menghormati org lain dan menganggap dirinya berkuasa di rest. selalu mengugut untuk menahan gaji staff n bonus pd tahun lepas dgn memberi surat amaran. Dalam meeting di rest. menyatakan bahawa o/t 1/2 jam di bayar tp tak penah kira, apabila di tanya, staff dikata berkira, restauran mgr cuba mencari pelbagai kesalahan terhadap staff lama n cuba menyingkirkn nya, ini mengakibat kn sebahagian staff berhenti, hanya saya yg tak dibenar kn membuat o/t walaupun keadaan memerlukan, duti mgr yg beri saya ot akan dimara dgn teruk dan kerana beri ot kepada saya salah seorang duti mgr telah diteransfer keluar dari store, staff baru banyak telah berhenti kerja kerana selalu dimara dgn teruk dan menggunakan bahasa kesat sedang kn staff baru berkerja kurang dari 2minggu dan tidak dilatih ape2 pun berkenaan dgn kerjanya malah mengambil tahunya sendiri tanpa bimbingan, staff penah membuat aduan kpd am dan om tp staff balik yg dipersalah kan, saya mendapat tahu bahawa dua org lagi full time telah berhenti selepas saya atas alasan yg sama, kami juga telah diberi amaran agar tidak menjejakkn kaki dipizza lagi, katanya staff yg telah berhenti tidak boleh berjumpe dgn staff dipizza hut dan tak boleh dtg ke pizza hut lg, rest, mgr juga bersikap perkaumman, memilih bulu dlm laksanakn tugas, keistimewaan kpd kaum nya dan yg rapat dgnnya, saya harap pihak pizza dpt menyiasat perkara ini dan menyelesaikn nya secepat mungkin kerana saya dengar ada lg yg ingin keluar dr cmc dan saya tidak suka mendengar ini.

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Clifford Smith
Clifford Smith
Duncanville, US
May 19, 2011 6:12 pm EDT
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DELIVERY TICKET #00074 STORE-744182
I ORDERED A PIZZA OVER THE INTERNET 744182 0/5/18/11 05:57pM LOCATION [protected] MANAGER JAMES KYLE
PIZZA HUT IN DUNCANVILLE KEEP TAKING MY MONEY AND SENDING ME UN COOKED PIZZA. I PAY WITH MY CREDIT CARD AND SPOKEN TO MANAGER JAMES KYLE WHOM LATER CLAIM THAT HE CAN NOT GUARANTEE COOKED PIZZA. LOOK IF I WANTED UNCOOKED PIZZA FOR MY MONEY I'LL GO TO A GROCERY STORE. WHEN I ASKED FOR MY MONEY BACK THE MANAGER TOLD ME I HAD TO DRIVE TO HIM TO GET IT. ALSO IF I WANTED ANOTHER PIZZA ORDERED IT WILL BE AN HOUR FOR DELIVERY. A FORMAL COMPLAINT WERE ISSUED TO PIZZA HUT

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Pizza Hut plastic in ice cream

on thursday the 11th of feb i desided to have a pizza with my son, the food was ok when it finally arrived but this is not the complaint, my 3 year old son wanted some ice cream after his pizza, which i paid extra for.he went to the machine and got the ice cream and wanted the sweets to go with it.we sat down and a few mins later my son said what is this daddy!at 1st i thought his tooth had fell out, to find a very hard and sharp piece of plastic in his hand about the size of a false finger nail, i got up and spoke to a male assistant who was very appoligetic but to my shock i still had to pay my bill!i would be very graetfull for a reply off you as the next child might not be so lucky.

regards
phil flaherty
4 newby walk
connahs quay
deeside
ch54rn
[protected]

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Pizza Hut refusal of service

On 2/12/10 @ approx. 10:45 PM, I walked into a Pizza Hut to place an order for pizza and was refused service, because I was required to give my phone number in order to purchase a pizza. When I explained that I was a 'walk-in' customer, and that any of my personal information should not be required, I was still refused service. When I asked to speak to the manager, she identified herself as the manager. When I asked for her name, she rudely rattled off her name and refused to repeat it. I was never more offended in my life being treated like this. I left...hungry and feeling quite discriminated against. It is ridiculous to require ANY personal information on a 'walk'-in' order.

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AliceGlass
Phoenix, US
Mar 02, 2011 3:15 am EST

I also believe it is an invasion of privacy to require a phone number. I know of no other carryout place that requires this. Requiring a phone number from everyone is akin to assuming the restaurant is going to make a mistake.

Concerned Citizen
Concerned Citizen
Joplin, US
Mar 01, 2010 2:51 pm EST
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Ok, when restaurants such as Pizza Hut that have more than 1 method of order placement such as dine-in, carry-out, delivery and sometimes even online ordering and faxing it isn't uncommon for 2 or more customers to have the same first and last name, so the phone number does insure that you get the correct order if it came down to you and another customer having the same name. The phone number would be able to solve the confusion and each customer would get the correct order because the tickets on both of the orders would have a 10-digit number as well as a name to tell both customers apart and John Smith 1 isn't driving away with John Smith 2's food which could happen even though Pizza Hut is required to show carry-out customers their pizza/order and repeat the order back to them before they pay and walk out the door but sometimes things happen and people make mistakes and communication between employees gets interrupted or confused especially when trying to multitask, satisfy and prioritize 15+ customers at once.

Phone numbers aren't really considered "personal information", they were not asking for your social security number. I mean it seems you'd accept giving a complete stranger your credit card to put into their system when you pay for your food, I'm sure you could argue that and say that you paid with cash, but you get the idea. Maybe you have a business card with your phone number or your phone number is posted on your website, if that scenario applies then how is posting your phone number for the public any different than giving it to someone who is only trying to ensure that you get your correct order and not charge you or hand you another customers order that might cause you to pay more for another customers order in case that problem may arise.

Instead of being grateful that the Pizza Hut employee taking your order was thoughtful enough to ask for your phone number and following proper procedure to insure you got the correct order before you left you get angry and defensive? I mean am I right? Come on how many people in the world do you give your phone number to in one year, probably a lot if you do any kind of online shopping, job searching, use a bank or your children go to school or if you have a business card, I could go on and on but I hope you get the picture.

It's hostile customers like this that cause employees of restaurants to bend the rules to satisfy the customer which cause order confusion, transaction confusion and job loss of a "bullied employee" who follows the ridiculous "the customer is always right" rule, it's that rule that customers take advantage of to rob companies. I myself am a customer too and I even see that going on everyday in almost every business establishment that I go to. Use your common sense and think about how something so petty like this could cause superfluous chaos.

There is one more very important point that I would like to make about asking a customer for a telephone number on walk-in orders. Sure you walked in to place your order and you had every intention of waiting around for the 20 or so minuets and possible 35 minuets if you've decided to come in during a busy time which is perfectly fine and common. What were to happen if you suddenly had to leave due to an emergency and would be back within 20 minuets and pizza hut had to contact you for a question that might arise concerning your order, maybe there was a communication error between the cook and the order taker or the computer the order was taken on was off-set (seeing nowadays most business has touch screens and calibration can become a problem), the order taker remembers the customer asking for a large meat lovers pizza with extra Italian sausage but light pepperoni and because of a glitch in the calibration of the computer the ticket prints out that the order was for light Italian sausage and light pepperoni and the order taker remembers that the customer asked for extra Italian sausage based on what they remember hearing as they were taking the order, so the order taker notifies the cook that there could be a problem and the only way to solve the confusion is to call the customer and ask them quickly so that the order can be made and ready to go instead of waiting until they come back and asking them and then they have to wait around for another 25 minuets all because the customer felt offended that the order taker asked for their telephone number and did not give it them, so now a whole new set of complaints to post to complaints board is being organized in the customers head as he or she sits around for 25 minuets fuming over something that could have been solved by something so simple. Don't forget that Pizza Hut employees are handling more than one customer and more than one order at all times, the waitstaff also handles call-in and carry-out orders so it's not uncommon for this mistake to happen that the order-take may remember something a few minuets after an order has been placed, maybe a set of specific instructions that could only be settled by asking the customer, customer service and good service not only means the employee participation but also the customer participation as well.

I was a Pizza Hut employee for 3 years and everything that I've mentioned is based on what has happened and are situations that my co-workers and I have been through, so the scenarios above are real stories. Restaurants are ran by humans not robots, so mistakes do happen and "customer mind-reading" is not a skill that I have seen often on applications or resumes, so remember to use manners and common sense when a problem may arise, employees generally get flustered and may show signs of rudeness when they feel threatened by the customer, so if both the customer as well as the employee keep their cool and follow the rules problems such as these could be resolved in a matter of seconds.

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cmwproductionz
Vinton, US
Feb 26, 2010 6:42 pm EST

Phone numbers are rquired to get into the order taking system. Without it, it would be impossible to isolate your order a week later if there was a problem with it.

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Pizza Hut fired for no reason

well i worked for virginia, mn pizza hut for 5 plus years. and in july 2009 they fired me and would not give me a reason why. i did everything at the store. worked 7 days a week. somedays i worked ten plus hr days. i helped out everyone, never late, did what i was told. and was the fastest cook there at the time. then one july day, the district manager was waiting for me to pull up in my car as i got out to approach him. he said u r no longer working here. gave me my pay for two days and went in. when i asked why?. He said there is no reason. Just leave. could it have been because i was 4 months prego. or that minimum wage was supposed to go up the day i got fired. whatever it was they should have to tell us. but now i get unemployment from them. why dont they fire the managers that steal. or the waitstaff that gets drunk on the job everyday, or the people that dont go by the pizza hut regulations about working there. They fire the good ones and dont know whats happening down deep. there are a few u good people there who do there job and right. but all those others that dont give a ### and still keep there job thats not right. the VIRGINIA MINNESOTA PIZZA HUT has gone way down hill. way to many complaints. they took out lunch buffet. and that was there money maker. The restraunt is not even kid friendly anymore. marvin took out the candy machines, juke box, and stuffed animal machine. even the basement is torn apart. Do you know how many people call to have a birthday party there and we have to turn them down. i heard most workers are quitting. They need to get rid of the RGM Marvin unknown last name. and paul allen. if those two were no longer there. and they hired good decent workers who want to work. Then the store could be a winning store again. WE WANT OUR VIRGINIA MINNESOTA PIZZA HUT TO BE BACK TO NORMAL. WHERE FAMILIES CAN HAVE FUN. GOOD, FAST, FRIENDLY SERVICE.
I KNOW THIS STORE IS ON THE VERGE OF CLOSING. WE CANT HAVE THAT THIS IS A SMALL TOWN ALREADY. WE CANT LOSE AMERICAS FAVORITE PIZZA. BECAUSE OF SOME ###S WHO DONT KNOW HOW TO RUN IT AND DO THERE JOBS.

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Krissy322241
, US
Apr 17, 2011 9:14 pm EDT

Why would a district manager fire you? Usually RGM's do that. Why don't you say what you really did. If I had to guess, you were running your mouth too much and causing a lot a drama in the store.

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Pizza Hut purchased w / no balance on it

My wife purchased a pizza hut card from the Walgreens in Penn Yan, new York in December of 2009 for 20 dollars. It was a gift to my step father for christmas. They have tried to use it twice and each time the Pizza hut manager has stated there's no balance on it.
we still have the card with all thew numbers on the back with the 4 number card. I asked to see if they have a record of it, and i'm sure your company does. The Penn yan Walgreens manager stated they can't do anything for us. I asked who pocketed the money if there's no balance?
I have contacted the Main Office of Pizza Hut with our complaint and have forward this matter to the New York State Attoneys office for action.

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bradman2010
West Mifflin, US
Jul 21, 2011 1:19 am EDT
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Do you have your receipt? First you have to prove you did pay for it. Usually merchants give you an activation receipt with the purchase of a gift card. If you don't have those then I would say you are out of luck.

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Pizza Hut &$10 & large pizzas

$10 Pizza Ultimate Scam - run for the hills!

Pizza Hut is running a "special" - any size, any toppings $10 per pizza (+ $2.50 delivery charge).

So, I call to verify before I order. I am told the total will be $10 for the pizza, $2.50 for delivery and the rest the applicable sales tax.

Total of the order - $17.63! I call, and am again told that the total consisted of $10 for the pizza, $2.50 for delivery, and the rest sales tax. I point out that if this is the case, then the sales tax on that order was $5.13, or 41% sales tax (Texas sales tax is 8.25%)

My response to pointing this out - you're not working the math right, the sales tax is calculated correctly. Wow, I guess sales tax increased to north of 40% overnight.

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glenbrook201
Myrtle, US
Jan 09, 2012 10:56 pm EST

The Pizza Hut in Myrtle Beach SC on Renee Drive does not offer the 10.00 deal. I went in there in person last night and the manager came out and said he's not the owner and its not his problem. He said I could contact the corporate office but it would not do any good.
I will never step foot in there again and none of my family or friends will either!

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Bsh82
Bloomington, US
Apr 12, 2011 12:25 am EDT

I agree! It IS BS! I ordered a stuffed crust supreme and a 2 liter diet pepsi and 1 order of $5 deal breadsticks. The total came to $30+ dollars PLUS I'm not a no tipper even though I'm being ripped off so all in all it cost close to $40! When I confronted the guy who took my order~why so much he said it was delivery fees...but why SO much...uf that was turkey delivery fees than I am no longer tipping IF I decide to ever take part in their $10 deal~or their brand EVER again! I'm on my first load days of hcg so the last pizza I ever taste is gonna be a good one but not for $40 oh HET why don't I go TO pizza hut and then see when their excuse is...delivery fee!

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Mandie Shipp
Omaha, US
Jan 02, 2011 2:36 am EST
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Why is it not the normal state tax? Pizza hut is charging me 10% and my state tax is 7%.

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captv8me
, US
Nov 02, 2010 5:17 pm EDT

It was a simple mistake. All you would have had to do is talk to a manager, if that doesn't work, talk to his/her manager. Pizza Hut has no issue whatsoever replacing, or refunding anything...in my experience...anyway...maybe I'm just lucky?

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Mike Rocks 247
, US
Sep 27, 2010 8:01 pm EDT

What a bunch of idiots! like this is any different that anywhere else. Find a place that doesn't tell you $10 plus tax? Tax is from the government not Pizza Hut or anywhere else... look at the airline industry. They have even bag fees... Look at cruise lines. They have port fees... Go and bother them with your complaints. They still tell you the price before you dive into your wallet or purse and fork out your money? Next time just don't do it. Say no thanks and move on. Thats what I do. Its not like this is gas and these people have you over a barrel!

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Sweetnlow
, US
Sep 23, 2010 10:38 pm EDT

You purchased a specialty pizza which cost 4 dollars more. Everything is only up to 3 free toppings anything over and you gotta pay

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Xpro-painX
, US
Mar 12, 2010 8:46 pm EST

I'll tell you what. This is just not right. I watched the commercial on TV many, many times. There is NO fine print about what I can add to my Pizza, save for stuffed crust. Okay, so I call up for the $10 deal. Any size, any toppings. Well, I happen to like a lot of stuff on my pizza so I wanted EVERYTHING on it. I told them I knew it wasn't going to come out cooked perfect, I worked in pizza joints before, but I wanted EVERYTHING. "No we can't do that. We can give you the Super Supreme though." Well, no. I want EVERYTHING.. just as the commercial on TV states. "No, we can't do that.." WHY NOT? THE DAMN COMMERCIAL SAYS ANY TOPPINGS I WANT! "No, we can give you the Super Supreme.." Well, WTF!?!? I had to pay EXTRA just to add Jalapenos, not to mention it would have cost me an additional 5 or 6 bucks to add the Bacon, Tomatoes, Pineapple and Anchovies! Just make the damn customer happy. They could have just thrown a little on to make me happy.. But no.. So now you just lost a customer, sorry.

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cmwproductionz
Vinton, US
Feb 26, 2010 7:23 pm EST

Where I'm at it's $10 for the pizza... $2 for "convenience fee" and %10 tax.

$13.00

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connie stanton
Lake Placid, US
Feb 08, 2010 5:56 pm EST

Let me get this straight: you bought a "$10.00" pizza for $13.50?! That's a 35% mark up! Sure hope you're not in the stock market. Then again, Wall Street would be THRILLED to work with you. Ridiculous!

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sherri08
Newark, US
Feb 06, 2010 5:39 pm EST

we ordered a pizza there lastnight and we got the $10 dollar deal, it only came to 13.50 all in all great deal for us

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Pizza Hut labor law broken

I recently applied at pizza hut and Debbie Clayton recieved a reference check from another stor i applied at, she informed the manager to not hire me and several other reference not to hire me which is illegal to do only beging date and end should only be provided but the unprofessional manager is braken the law.located at 5612 Dyer El paso, Tx

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Litl
Waynesville, US
Feb 16, 2010 10:41 pm EST

Your English is broken and your sentences are ran together. I think I have figured out what you are trying to say though. What did the Department Of Labor say when you called them about this?

US Department of Labor Employment Standards Administration
700 E San Antonio Ave Ste 750
El Paso, TX 79901
[protected]

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shahshahshah
, US
Feb 16, 2010 10:25 pm EST

u need to learn the law

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Pizza Hut dont deliver

Last night we ordered Pizza via the online ordering service, After we had waited the half hour it specified for delivery I called the call centre to find out what was going on, They advised that the Pizza had left the store and should be there in a few minutes. After 10 Mins I called again to find out what was happening only to be again advised that The Pizza had left the store and should be there, I said that It was not and at this point we'd waited aprox 50minutes for something that shouldive taken 1/2 hour. I said that the driver had 2 mins to get here otherwise they could take it back. Another 10mins later the driver turned up, We weren't there at this point wed gone to get someting else, My flatemate said the driver could not understand why we were upset he was only 1/2 hour late!

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Pizza Hut lambat

pada 26hb jan 2010, saya pergi ke pizza hut setia alam klang, bersama suami n anak 1 tahun. saya memesan 2 set kids meal. saya sampai di sana n memesan pada pukul 4.10 petang. tak lama kemudian, minuman milo ais n aiskrim saya terima. jadi saya hanya menunggu pizza. 5 mnit tunggu tak sampai jga, 10 minit pun tak smpai juga. datang customer memesan pizza take away. tak sampai 10 minit pesanan org td dah sampai n nak pulang. pesanan saya td tak sampai2 juga mase tu jam 4.30 ptg...
ketika itu suasana restoran memang lengang tiada org langsung... staff bjalan mundar mandir pesanan saya tak sampai2 juga. akhirnya saya bertanya staff disana, berkenaan pizza yg saya order mana... manager bernama liyana dgn muka masam n tertanya2 siapa ambil order... nak jadi cerita pesanan saya tak disiapkan lg. saya pun terus hilang mood n bayar air n aiskrim yg diminum td.
saya mmg amat kurang berpuashati dgn layanan n sikap sambil lewa terutama sikap manager restoran itu. tiada langsung perkataan maaf atas kelalaian mereka itu n berwajah masam. dia juga menutup mesin wang dgn kuat. selepas menerima wang dr saya. suami saya tertanya ape cerita, saya kate pizza tak siap kerana org ramai, kita balik aje...keluar dr restoran itu jam 4.45 ptg dgn perasaan kecewa dgn sikap seorang manager seperti LIYANA itu yg tak sepatutnya...

yg teraniaya...
NOR KLANG
email: [protected]@yahoo.com

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muhamad isa bin harun
, MY
Feb 25, 2010 1:56 pm EST

kesian zaki gaji x sampai seribu...Staff s, alam bhgian kitchen bgus servise perfect, ... iaitu anas. . boleh naik pankt jd all star..isa pown bole...sy x puas ati trhdp manager iaitu vanen hanya mengejr rating... kbjikn pkrja lnsung x ambl peduli... ku tnggu mu di akhrt... manager lain bek punya.. misss jawa u ar very goood women. sanke ingtr ko ad geng ak tkut

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muhamad isa bin harun
, MY
Feb 25, 2010 1:38 pm EST

pd 24 jan saya telah datang ke piza hut setia alam untuk memesan piza take away..suasana ktika itu sangat busy..saya memesan piza sebanyak 6 jenis piza yang berlainan...waktu yang dijanjikan untuk saya mendapat piza ialah 14 minit ..tetapi saya sangat kagum dengan kecekapan staff2 piza hut setia alam kerana piza dapat sampai tepat pada masanya..saya juga mendapat layanan yang istimewa kerana mendapat minuman percuma ketika menunggu piza..piza setia alam bagus daripada staff hingga ke manager!..

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Pizza Hut forgot to deliver the food

A few weeks ago, we ordered from "Pizza Hut". It was a fairly big order totaling to about $50.00! We ordered at about 6:00 P.M., and the lady told me it would be about 55 minutes for delivery. So, as time goes on, 8:00 rolls around, and still NO FOOD. We called back at about 8:15, and the lady said that our order had been cancelled, because the delivery boy went to our door, but nobody answered. We know that's a lie, because everybody was sitting in the living room, and nobody knocked or rang the doorbell. To top it off, if that were true, then why didn't they call us to say something. They have our phone number. She put me on hold...came back...and said the food has been sitting on the counter, and they must have forgotten to deliver the food. WTF? How do you forget. So, we finally got the food at about 9:30 at night. Nobody should have to wait close to 4 hours for food!

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getoverurself
, US
Jun 23, 2011 4:19 am EDT

You should have demanded it be free once it got there since it had been sitting so long and wouldn't be as good thats unacceptable.

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Pizza Hut - managers badattitude

Dear Sir, Hi My name is Ganesh Rana Working In Dubai Caribou Coffee this is regarding very bad experienceand worsth servicei ever got in pizzahut ( Global village Dubai Land ) yesterday 02/01/2010 i went with my 18 Staffs from caribou coffee for outing at 8.15 pm we all went to pizza hut GLOBAL VILLAGE DUBAI SOME OF MY STAFFS wanted to have KFC and SOME...

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Pizza Hut needs a manager

1. Kitchen area very dirty.
2. (8) tables not bussed.
3. Pinball machine too noisy (Place in parking lot)
4. This facility is too understaffed.
5. (One cook) working as fast as possible.
6. (One cashier) stuck on the phone doing the best as she could.
7. (One waitress doing the best as she could.
8 (One dishwasher) could not keep up with the trade.
Do we have a manager? If so hire a new one but keep your good workers.
9. (Casual observation) (2) waitrers or waitreses needed
(2) cooks on duty (One) phone person
(1) dishwasher could not keep up with the work

This was at 2:00 pm jan 1 2010

Walk in purchase

This location needs manpower. It is not like they do not have the trade to support it. Poor management.

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Pizza Hut In-depth Review

Overall Rating: I would give Pizza Hut a solid 4 out of 5 stars.

Website Design and User Experience: Pizza Hut's website is clean, modern, and easy to navigate. The user experience is smooth and intuitive, making it simple to find what you're looking for.

Menu Variety and Options: Pizza Hut offers a wide variety of options on their menu, from classic pizzas to specialty creations. They also have a good selection of sides, desserts, and drinks to complement your meal.

Food Quality and Taste: The food at Pizza Hut is consistently delicious. The pizzas are always fresh and flavorful, with a good balance of toppings and a tasty crust. The other menu items are also of high quality and taste great.

Delivery and Service Efficiency: Pizza Hut's delivery service is efficient and reliable. The food always arrives hot and on time, and the delivery drivers are friendly and professional.

Pricing and Value for Money: While Pizza Hut is not the cheapest option, their prices are reasonable considering the quality and portion sizes. The value for money is good, especially when taking advantage of their deals and promotions.

Customer Service and Support: Pizza Hut has excellent customer service and support. Their staff is friendly and helpful, and they always strive to resolve any issues or concerns in a timely manner.

Online Ordering Process: Ordering online from Pizza Hut is quick and easy. The website's ordering system is user-friendly, allowing you to customize your order and choose your preferred delivery or pickup time.

Special Offers and Promotions: Pizza Hut frequently offers special deals and promotions, making it even more affordable to enjoy their delicious food. They have a variety of options, including meal bundles and discounts on specific menu items.

Accessibility and Locations: Pizza Hut has a wide network of locations, making it easily accessible to customers across the country. They have both dine-in and delivery options, ensuring that everyone can enjoy their food.

Health and Safety Measures: Pizza Hut takes health and safety seriously. They follow strict hygiene protocols and have implemented measures to ensure the safety of their customers and staff, especially during the current pandemic.

Environmental Sustainability Initiatives: Pizza Hut is committed to environmental sustainability. They have implemented initiatives to reduce waste, conserve energy, and promote recycling. They also use eco-friendly packaging whenever possible.

Social Responsibility and Community Involvement: Pizza Hut actively participates in community initiatives and supports various charitable organizations. They regularly contribute to local causes and strive to make a positive impact on the communities they serve.

Customer Reviews and Feedback: Pizza Hut values customer feedback and reviews. They actively listen to their customers and use their feedback to improve their products and services. They also encourage customers to leave reviews and provide feedback on their website and social media platforms.

Mobile App Experience: Pizza Hut's mobile app is user-friendly and convenient. It allows you to easily place orders, track deliveries, and access exclusive deals and promotions. The app is available for both iOS and Android devices.

Loyalty Program: Pizza Hut offers a loyalty program called Hut Rewards. By joining, customers can earn points for every dollar spent, which can be redeemed for free food and other rewards. It's a great way to save money and earn perks.

Payment Options: Pizza Hut accepts a variety of payment options, including credit/debit cards, cash, and online payment platforms. This makes it convenient for customers to pay for their orders in their preferred method.

Corporate Information and Background: Pizza Hut is a well-established pizza chain that has been serving customers for decades. They are part of the Yum! Brands family, which also includes other popular fast-food chains.

Contact Information and Support Channels: Pizza Hut provides multiple support channels for customers to reach out, including a customer service hotline, email, and social media platforms. They are responsive and attentive to customer inquiries and concerns.

Conclusion and Recommendation: Overall, Pizza Hut is a reliable and delicious option for pizza lovers. With their wide menu variety, great taste, and excellent customer service, they consistently deliver a satisfying dining experience. I highly recommend giving them a try for your next pizza craving.

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Phone numbers

800 028 7034 8800 100 1958 More phone numbers

Website

www.pizzahut.com

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