Pizza Hut
reviews and complaints

my order of 2 large pepperoni pizzas, 12 burning hot wings and tuscany pasta was placed online to the riverside location in austin texas, "order placed at 12:55pm and delivery time was 2pm" i tried calling the store to switch the order from delivery to carry out, and none of my calls were answered... when i drove to the pizza hut location the driver had already left the store at 12:30 with my order. i went back home and waited til 2 pm for the pizza to be delivered and when it finally got there my order was 1) incomplete 2) cold pizza...
the pasta was missing...

i called the restaurant to let them know about this issue and the pizza hut representative said that they will replace my entire order but ILL HAVE TO WAIT ABOUT 2 HOURS TO GET THE PIZZA...

i had to feed my little ones cold pizza cause pizza hut wouldnt deliever the remade order faster...

i usually buy pizza hut 3 to 6 times a month and this is the first time i get this ridiculous service...

my name is guillermo bernal [protected] marcella cepeda [protected]...

I'd like to start off by saying I don't ever or have ever done this but I had to go ahead and seek some type of answers. I order from this same Pizza Hut for more then a year but it has gotten to the point that I refuse to order or deal with that Pizza Hut wish is very difficult being that it's the only one that delivers in my area. For some reason there has never been one delivery made on time I have no idea how many drivers they have but each and every time they come they never know where to go that's the least of it, it takes more then an hour every single time I've even asked to pick up and they tell me 30 to 45 minutes. I don't think anyone there speaks English including the manager which has been very rude and not helpful at all. Most important I love the wings I am constantly ordering the same wings over and over again every time except maybe once or twice they bring the wings barely cooked and with hardly any sauce at all it is the most frustrating thing ever I understand if it happens once maybe twice but it's continuesly with them even after I tell them. I can't imagine I'm the only one complaining about this particular Pizza Hut please if there's anything you can do please get back to me thank you for your time.

I placed an order for delivery last night at 7pm. She said it would deliver in about an hour. 9 o'clock rolls around and I called back to see about the status of the order. The lady (Cassie) told me she tried calling back a couple times to confirm the address and had no choice but to cancel the order. Mind you, the credit card went through and she confirms the address when the order was first taken. There were no missed calls on my phone. Also, if there was a problem with the address, dont the delivery drivers call as well? Still, no missed calls. I called the store back on the same phone. She tells me that If I wanted to reorder it I could but wait time for delivery was over an hour again. So I'm sitting here, not having enough money for my card to be charged again, no food, my kids are starving just to be told sorry for the inconvenience. If the lady tried so hard to call me back, im sorry but i dont believe that the least bit. there was no missed calls whatsoever. She did say my card was refunded but it would take a few days. This experience normally wouldn't have bothered me so much except the fact I couldn't get out because my car was frozen shut hence the reason I chose delivery. She could have least offered to charge my card again and make sure it was delivered in a timely fashion. My address is not even 5 minutes away. Even though I couldn't have run my card again, it would have been nice for her to offer something. So my children and i settled on peanutbutter snd jelly sandwiches for dinner. I'm just really disappointed. I have ordered several times before and never had a problem.

I ordered pizza Friday and was highly NOT satisfied I tried to get in touch with a manger it didn't get handled then I tried to call corporate never got through was on hold all 3 days for 20plus minutes I have proof of it I just want my respect and refund and somebody to hear me out to make things better in the future If i ever order from Pizza Hut again

I purchased 2 carry out Pizza at 16800 chagrin blvd shaker hts Ohio Saturday 1/13/18 expected time was 35 mins late as I waited. The restaurant only had 3 customers waiting including myself. I observed the female implored preparing pizza with no gloves and using her cell phone over and over again as she wiped her hands on her clothes and texted back and forth and touched to order slips for pizzas. This was very unsanitary and she had no respect for any person that could come into store and visibly see her. This restaurant needs to close its doors for business to serve the public. Maybe getting a new Managment team that abides by food and restaurant standards in the USA and enforces it will work. im very disappointed with this service. 2:15 untill 2:35 I waited for my order after ordering at around 1:25 that day. Rudolph Jeter jr. 216.299-3421

Hello

I Praveen from Bangalore after long time I had visited pizza hut Kammanahalli for my new year dinner. Once I visited no one was there to invite us or provide us seat to sit I can see only one manager on dinning running towards his order... I was able to understand but still I was able to face an issue ordering food.. I was be refused to order some food bz of my long time in pizza hut.. I order my food an one of Ur manger was ruled to me by speaking about my order food I can my dinning table entry but food was served first pasta was serve without Carli bread finally I thought let me order pizza hut an take way an run way from this stories before manager hits me... He was very rash hope I order take way an exited. Please way back days pizza hut I was was very beautiful service I been received but now days wast service I have deen... Please find the attachment of the pic I have sent u guys

Hello,
Yesterday i have experienced the worst experience with Pizza Hut.

I have been ordering Pizza Hut for so many years now, starting from California till i moved to Dubai.

At exactly 9 pm yesterday i placed my order which arrived even before the time scheduled, i had a friend over we only tasted a couple of slices and they tasted like a very old Pizza which was heated in the Microwave, when i called the restaurant, the manager called Mary was even accusing me of lying and asking me to return the whole pizza, after i tried to explain millions of times that its not possible and ironically she is working in the complaint departmenet.
Bassem
i want to escalate this traumatizing experience i had with Pizza Hut in Dubai as they are screwing your image and your franchise with this branch

I placed an order online to local Pizza hut location
( 3925 Martin Luther King Jr. Blvd North Las Vegas 89032) estimated time for delivery was 6:30pm. I called at 6:50p to speak to a manager (Marty). The manger said that the order was on the way it the door with my order and I explained that this was the 3rd time that the order was late being delivered to my home and he said there was nothing he could do about that. He refused to refund my card and that if I have an issue I need to talk to corporate. I explained as a loyal customer that is not what I want to hear about their service. He said if I have an issue take it up corporate. Asked him for the number and he said he didnt have it. He told me to google it. I was not happy with my service and will no longer be ordering pizza hut. I have never had such horrible service. Then when the order was delivered the driver forgot the soda for the order. And the pizza looked like it was old. No where near fresh.

Yesterday I ordered dinner from the pizza hut on Volvo Pkwy in Chesapeake, VA. I ordered around 630pm online. It said it would be delivered at 830pm. I waited patiently considering it was a Saturday night, giving them the benefit of doubt. I called about 10pm and spoke to someone to whom I thought was at the store and found out later it was the answering service. Anyways the person I spoke to told me my order was on the way. So I said ok thank you, and hung up. Well it's now 11pm and still no dinner. I called again, I spoke to the manager at the store. Who was very professional and apologized for the inconvience and said my order would be free of charge. I said how is it going to be free of charge when you have already ran my card? He said I will cancel it out at the end of the night. I asked him how much longer on my order. He said as soon as my driver gets back I will send him your way. I said ok thank you. Well me and my husband fell asleep waiting on our dinner. Finally the delivery driver came knocking at our door around 12:35am. I grabbed the food and shut the door. I go to open the pizza box and discover it's not even the right pizza! I ordered a medium handtossed supreme, I received a medium handtossed meatlovers pizza. And the chicken alfredo, bread sticks were all ice cold! I called back once again got the answering service. Told them what happened she verified my order and gave me an 18.00 credit. I wasnt gonna stay up and wait again for another pizza it was almost 1am. I have never been so disappointed in pizza hut until now! I have been a long term customer for a while. It is 7:42pm Sunday night and my card has not been refunded. I would like this taken care of as quickly as possible and I believe even though I have the credit I should still receive free pizza or something for the next month. I've never been so ashamed and am about to the point of not ordering from Pizza hut again even though I love the pizza. you would be just as angry as I was if not more if you were in the situation I was in last night. And like I said before I have not been refunded my purchase as of right now. The manager said it was free of charge so I need to be reimbursed please and thank you

order#- 3180114152143001183027151
Pizza came on time. My pizza was suppose to have jalapeno's and tomato's, but came with double shot of jalapeno's. Called, and the manager said that they were out of tomato, and he was sorry, meant to call me, but he didn't and just gave me double jalapeno's. Would not be that worried except for the fact that I just wanted them to know, and he said "I'm sorry" then he hung up on me. Gave the driver a $5 tip.

Won't be ordering pizza hut again. sorry, just won't.

DAwn

Complaining about not enough staff. My family and I walked in sat at a booth. No one came to our table it was 10 min. Still no one to be seen. I had to get up ask for menus still no one at the counter. Finally one the employees came to the front and sorry I'm the only one working to get orders. He said I will be with you in a moment, I he wad guess training someone. Not sure. I was very disappointed I have never had this problem in Belton Texas pizza hut. We left because he was still busy with an employee
Need to make sure you have enough staff in order to serve you customers .

I ordered from the Greenwood Road location in Shreveport, Louisiana . 71109. Thursday January 11, 2018 at 9:39 p.m . I have email and ticket confirmation of so. We ordered a 6 Piece Lemon Pepper Wing, 6 Piece BBQ Wing, and a Medium Thin crust Pepperonni and Bacon Pizza . Totaled out to be $33.10. An employee called at 11:33 p.m. to confirm with me if I still wanted my order. The website did say that the delivery time was 60mins to 1hr . It was still past delivery time however we didn't mind because we had company over . I agreed because we've already purchased this food when we ordered online. I received my order at 11:45 p.m. . And tipped because the weather conditions . Only to find it the pizza was cold and the wings were a little warm. I was very dissatisfied with my service and experience. I called to inform them and really just wanted fresher food at the time. An employee told me to call the store with full knowledge that they were closed and wouldnt be able to fix our food. We had to wait longer than delivery time and received it cold . I want a full refund of my purchase and will be calling the store and corporate in the morning with my concerns.

We live in a rural part of TN approximation 4.1 miles from the closes Pizza Hut and they wont deliver. Which is our favorite by far. We made a special trip to get a pizza to eat while watching the national championship college football game. I have never complained about a product or service but i thought someone might want to know because Puzza Hut in my opinion is the best restaurant chain period. But to get to my complaint the pizza wasn't good at all. The peppers where not fresh and not cut up very small. Anyway I just wanted you to know.i got the pizza at the Halls Crossroads TN.
Thank you. Clarence Daniels

I didn't receive the cheese sticks that were advertised on the website. The ones they cooked for me were crispy with a thin layer of cheese that cracked like a chip. I called the manager of the Pizza Hut on Madison Blvd. in Madison, AL. I told the manager I wanted a refund because I didn't get what was advertised on the website. She told me to bring the item back and I could have my money back. I took the cheese sticks back, filled out the appropriate paperwork and not once was I offered a replacement nor apology by the manager. I was informed she was the general manger and having a bad day. At that time the guy, that came to assist, apologized. Not once did this manager/general manager come to the window to apologize not was I compensated for my time. Since I wasn't offered a replacement by Pizza Hut, I promptly placed an order with a competitor, Marco's Pizza. Not only did I receive what was advertised, they were cheaper and the service was so much better! If possible I will upload a picture of both cheese sticks.

I am very upset about my recent purchase it took the guy almost 2hours to bring me my food. I am also upset that my food was cold and had no tomato sauce when the driver arrived. I feel like I handed my money down the drain. My name is Jordan Evans my cellphone number is [protected]. My email is [protected]@yahoo.com I am looking forward to speaking with you guys it would mean a lot.

I just ordered a pizza from Pizza Hut in Fort Myers Florida at the Verandah shops the date is January 9th 2018 the time is 9 at night. I have eaten the pretzel crust pizza since the pretzel crust was invented and what I was handed tonight is not a pretzel crust it is some sort of a knockoff version of the pizza where they spread butter on my crust and then salted the pizza... the salt didn't even get on the crust. I have photos of what a pretzel crust should look like and I have photos of the pizza that I got. And of course the only option for the manager to tell me is to bring it back so they can re make it to where I'll have to wait another 20 minutes for a pizza I'm eating the pizza because I'm hungry but this is BS I shouldn't have to call about a pizza and know more about the pizza then the employees working at Pizza Hut. The manager was little to no help all she wanted to do was make me bring the pizza back and then tried to insist that because there's salt on the pizza that's the way the pretzel crust is made. No like I said I've had pretzel crust pizza Pizza Hut started it. The crust is light in color there's no salt in the crust... it looks nothing like the pretzel crust I've eaten in my entire life. I don't appreciate having employees lie to me and tell me that "oh I did the pretzel crust by spraying butter and throwing salt on the pizza and this is the way it should be" no. Im not a fool.
The first photo is what I got as "Pretzel crust" the second is what i AM USED to getting.

I placed an online order on 1-8-2018 at 4:46 pm for it to be ready at 7:15 pm
when upon arrival of my order my daughter was told that my order had gotten lost.(how do you lose an order) then was told this after she paid not before. Then the young man asked if we wanted our money back if you knew the pizza order was lost why collect money for a product that wasn't ready. We decided to wait and it took only 10-12 minutes. I don't know if anyone else had complaints, but this location (Breaux Bridge) needs help, problems should have been fixed before the company rolled out delivery. I understand the business and short staffed and other complications but if you can't keep up then bring in more people or have a manager who can handle the situation. I am not going to go there any more even though I love the pizza. I will not give my name or contact info because I spoke with the manager and she knows who I am I will not want that animosity.. As a company if you are having issues with a location who can not keep employees then maybe management is the problem. Not the employees whom she blames.
Thanks for listening.

I ordered from the Pizza Hut on Derry Street in Harrisburg, PA at 4:39. I ordered a large stuffed crust Meatlovers with a 12 pc wings. It was supposed to arrive by 5:15pm and did not arrive until 5:45pm. I called the store and received poor customer service. When I finally received the pizza it was lukewarm.

The estimated time of delivery on the website was nowhere near an hour.

I ordered the pizza from islamabad branch
They delivered me the burnt pizza and garlic bread too
And aslo not delivered on time i waited 2 hours
The call center management was soo poor and unprofessional specially mustafa employee from karachi headquarter my request is to please don't destroyed the taste value and image of pizza hut
My invoice order number 0013527

I ordered 2 large pizzas online and thereafter I received the receipt in email in confirmation of my order whih is attached with this complaint.
But to my shock, when I went to the pizza hut branch in louisville. They told me that they have received no such order from such order. and they are closing in 5 minutes.
This is extremely disappointing and dissatisfactory and it caused me a great deal of insult in front of my friends, who were waiting for the pizza.
Please look into my request as such insolent attitude and negligence is gonna turn away customers from pizza hut to other chains.
I have a valid pizza hut receipt to validate my claim and hence I ought to be compensated for that.