Pizza Hut
reviews and complaints

i called to have a $40+ order delivered tonight at 8pm. after the allotted hour of time that was given, i called them back to see if all was well. they then stated they lost my order, then said that they knocked but no on answered. which was not the truth since we were outside by the front door the whole time. we were lied to a total of 6 time telling us our order was on the way. i have a screen shot of the order. as of 1030pm, we have never received order so we called to cancel and were hung up on. my son went all the way to the store and they said after over 1.5 hours... it just came out of the oven and left the building. lie. i just moved to the area. i am very disappointed with the service of this establishment and i will be going to another place from now on.

We ordered pizza tonight online at the store in Claycomo, MO. And we waited for 1.5 hours before we called the store. They told us the delivery driver couldn't find our address and had tried to call. We made sure we updated the numbers on file and they said they would have to remake the pizzas and deliver. And other 1.5 hours passed and we called again. To witch they told us our pizzas had been delivered and paid for! We didn't receive any food and have three hunger kids at 10:00pm at nigh. We deleted to pay in cash so there was no pizzas delivered or paid for from us! I am VERY disappointed considering we order from Pizza Hut EVERY Friday!

This is the second time this Pizza Hut has forgotten our breadsticks

My boyfriend and I are moving so we have been eating out a lot. Yesterday
We tried to order a large pizza breadsticks a dr.pepper 2 liter. I use to work for Pizza Hut I know how it works, we started with bread sticks and he said "ok" then we asked about what kind of drinks they had and the CSR read off the drinks then we decided on dr.pepper and he said "ok". he only read back the pizza toppings and I didn't think to much of it.
Then when he got here there was no bread sticks no drink and our pizza was missing some toppings. And I don't remember if we even got a review. We called and asked for our drink and bread sticks l, because that's what we really wanted we don't care if our pizza was slightly wrong and I'm not usually one to complain. Instead of trying to help us fix the problem he just got an attitude and argue with us. I got frustrated and hung up the phone

Today we order 2 personal pan pizzas cheesy bread and a dr.pepper we tried to give them another shot. This time we were missing just or bread sticks. Brittney I think was her name. She told us that the bread sticks never got put in. I replied with ok let's get it in the system because we want them. She replied with ok after we were finished talking she said "it's going to take 25 minutes" we replied with "ok" then we hung up the phone because we were fairly frustrated. I thought conversation was over. 45 minutes later our bread sticks haven't arrived we called and asked what the deal was. She never put in the order. She said it was because we hung up or the line was disconnected... the we waited to see what else she needed maybe we just got frustrated and she need our adress... nope.. she had all she needed but just didn't send it in... wth...if this is Brittney... out side of Pizza Hut I know Brittney and she doesn't like me I don't like her... however I'm not an idiot and don't try to [censored] up other people's order. If it wasn't her I'm sorry for being rash but I feel like they are trying to [censored] with me... a manager should never behave that way!

Ps or breadsticks just got here and there is barley any cheese on the sticks I'm livid

(This isn't the first time this has happened) I received an email less than an hour ago for a 10-50% discount and I wanted to know what I'd get, since under like 30 is a joke anyway, and do when I clicked on it it told me that the coupon was longer available online. What? It was sent an hour ago! This is ridiculous. This website was horribly programmed!

Manager was rude didnt give us peppers when ask gave rude facial expressions aak for plates said she disnt have any employees in the back smelling food very vigorously not in good ways to see if its still valid for sale two employees in the front causing while making cutting pizza overall but good and pizza and wings were not in good shape or boxes

Never go to my local pizza hut any more!

Went to Pizza Hut in Mission Texas on 8th Street. Was surprise to see only three items for lunch for individuals. There use to several pages of items. We got salad along with my meal the purrfection. It only had iceburg lettuce and two small slices of tomatoes. What happen to the salad bar, where are the lunch combos that you could have wings included. The portions are smaller, the meal looked like hamburger helper and I had to pay for separately for the wings.

I heard an employee complaining about the manager, Mikala, yelling and swearing at an employee with other employees present. My thoughts are why would a good manager yell and swear at an employee, not to mention in front of other employees. The employee mentioned her doing this to other employees as well. Also, the employee appeared to be distraught. These action can only lead to a low employee moral and hostile work environment because managers are suppose to be leaders. The employees learn by their leader setting a good example. In my opinion, she is not a good leader and who ever hired her should rethink there position about her level of personnel management skills.

Also, I heard about employees swearing in front of her and nothing being done about it. How can a manger yell and swear and not say anything to employee swearing in the front of customers or in the presence of children.

I plan to let people know about what is occurring in this Pizza Hut and being advised not to go to the store on Galena Ave.

I made a order on September 15, 2018 at 8:45pm to the Fairmont Hotel in downtown Dallas, Tx. My order came to $54.17, but the driver wrote in a tip for $5.83 which charge my credit card $60.00. I will file charges against this driver and file civil suit against this company. I have never had this happen to me using my credit card. The thought of a company employee using a customer credit card is beyond me. I have contacted their corporate offices and still not heard anything back. I am left to file charges and have what was taken returned.

I order a pizza from Pizza Hut at least once a week and today I didn't have money to give a tip to the driver and first he told me that my total was 15 bucks when it wasn't and then when I gave him the exact change for my total he decided to smack his lips shake his head and walk down the stairs not asking me if I need a Pepper or Parmesan cheese and I find that very rude disrespectful and unnecessary

Young girl going nuts and tearing pizza box in half seeming with the blessings of her parents. What message are you trying to convey? Out of control children are what we are striving for in this country? There is no racial component to this complaint. Just a desire to understand how hostility sells pizza. P.S. - I'm a Steelers fan.
Thank you for this platform.

i ordered pizza for my workers yesterday and seen on your receipt that you would give me 10.00 off on next order if i fill out survey ..so i started filling out survey and after 30 mins...then i got mad and closed out..then later that afternoon started getting phone calls wanting my ss #..i told then no and he got mad and told me to f off and go to hell...

THAT PISSED ME OFF! i will not eat there again and i will tell my friends also

DEBBIE A SPILLMAN
[protected]
P.O.BOX 627
COOLEEMEE NC 27014

I asked girl at register for blue cheese dressing as there wasn't any on salad bar, she said look at the sign. I told her we have been coming for over 5 years once a week and the waiteress hands it to me. The lady then said... Who? I need to know cuz their wrong and I need to tell the manager. She continued to badger me and I said forget it and the 3 of us left. We spend 30.00 every week and never heard such an uproar. I then got home and talked to the manager, raul, who listened and said the packets should b next to the salad bar. I told him there wasn't any and hasn't been for 5 years... Doesn't he know his store? He proceeded to then tell me well then u have to pay.99 for the dip. It's for a salad I told him. He said he can't help u. Guess our 30.00 a week isn't good enuf for ur company. He offered a free large pizza and that's not what I want... I want nothing but reassurance it won't happen again or we are done coming to ur establishment and will go to cicis.

I am a cancer patient home bound and have ordered pizza from Pizza Hut Livingston Louisiana many times. The store is less than 5 blocks from my house. On Tuesday October 18, 2018 a friend of mine from Florida called to order me pizza, as he has many times before. Upon giving the clerk his credit card number, he left off a number. Instead of trying to resolve the issue, she called a manager upon which time the manager took it upon herself to assume it was a fraudulent call and just hung up the phone. I proceeded to call back to straighten the issue up and give her the card number and after making 3 calls with your employees hanging up the phone without saying a word, I called from another number in which they answered. I asked for the manager and she was very rude, did not want to hear a word I was saying, she laid the phone down as I could hear her say "I'm not dealing with this [censored]". This was a 62.00 dollar order that she refused to take. As stated before I order from your business quiet often but after this phone call with this manager I will consider other options.
Rhonda Sanchez
Livingston La
[protected]
Your response would be greatly appreciated

Sincerely,
Rhonda Sanchez

You should be ashamed at this commercial. With all the trouble kids have this commercial just tells kids it's okay to scream and go nuts over a football game. Shame on you for this commercial, I will NEVER buy pizza hut pizza ever again. Who the heck is doing your ads a maniac? Kids DONT need to see this kind of behavior. No wonder there is so much unrest in our you kids today, I am even more surprised that the NFL is one of your sponsors. Shame on them also.

I went and got a few pizzas and some wings for a family gathering and the pizzas were cold and floppy and the wings were soggy and mushy i was disgusted when i saw this due to the fact that i am a loyal customer to pizza hut and usual have great service but i would like to receive some free pizza coupons if you would lime me to return to this store because that was ridiculous

On Friday 9/14/18 I ordered pizza my total came out to $58.26. I ordered 4 pizzas and some chicken wings. The pizza came 1 1/2 hrs later and the pizza had tons of cheese and it was soggy, so I called and complained they sent me only two new pizzas. It was the same problem with the pizzas. At this point I was just to mad to even call back or anything so I went to mcdonalds.

I placed an online order on 9/16/18 for a little over $25. I received a call from a representative at your Greenwood SC branch by the premiere cinema 10. He stated that you were out of square pan dough to make the three medium big box pizzas I had ordered. He told me he could use either thin crust or large square pan dough however there would be an up charge of like $7. It's not my fault that the dough ran out and it should've been offered to make the pizzas with the dough available at no additional charge. I appreciate the guy trying to help and apologize for the inconvenience. However as I stated there shouldn't have been an up charge for something that occurred out of my control and I dont appreciate having to wait 3 to 5 days to get my money back on my card.

I wanted to take my family to dinner to watch a game and eat some pizza after church. There was one table and a couple at the bar. We came in and there was no host. We sat down and asked about the browns/ saints game, this took 30 minutes. Then another 15 minutes to get our drink order. There was one person helping to go orders. My husband got up to ask the one person if we could order. 2 of us got the buffet. Aweful. 2 of us got wings and a salad, 35-40 minutes later. Our ticket with tip was over 75.00. Word of mouth matters, we will not return.

I ordered 2 meat lovers personal pans pizza, 12 traditional wings, chicken Alfredo, and 2 ranch dips. The personal pans was cold and had dried meat on them. The wings was old and cold. The pasta was dried out and had hard noodles. Their is no other way to explain the food it was awful and the cook need to be fired. If Mrs. Gloria is not there I will not eat from Pizza Hut, because Mrs. Gloria can cook, and she was not the cook today.

The Pizza Hut on Sigman Rd., Conyers, Ga., is 4 miles from house and I have been living at 1777 Chandler Rd., Conyers, Ga 30012 for 30 years and they used to deliver to my house, . I called tonight to get a pizza delivered and they said my street was not within their range of delivery. Please fix this as we enjoy Pizza Hut pizza and sometimes need it delivered.
Thanks,
Amie Follansbee